Please feel free to visit Meadowcroft Residential Care Home at any time.
There is ample parking available.
Meadowcroft Residential Care Home has a Review Score of 9.3 (9.296) out of 10, based on 6 reviews in the last 2 years. Over all time Meadowcroft Residential Care Home has 22 reviews.
Review from Alan L (Son of Resident) published on 11 October 2024
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Reply from Pam Badhan, Registered Manager at Meadowcroft Residential Care Home
Many thanks for taking the time to leave us this review. It is really appreciated.
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Review from P G (Daughter of Resident) published on 24 September 2024
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Reply from Pam Badhan, Registered Manager at Meadowcroft Residential Care Home
Thank you so much for taking the time to leave us this review. It's truly appreciated.
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Review from S W (Daughter of Resident) published on 15 March 2024
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Reply from Pam Badhan, Registered Manager at Meadowcroft Residential Care Home
Thank you so much for taking the time to leave this review for us. We loved having your Mum stay with us but are so pleased that she was able to return home and be with your Dad. We will share your kind words with the staff. Thanks again!
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Review from Trevor B (Son of Resident) published on 24 November 2023
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Reply from Pam Badhan, Regional Manager at Meadowcroft Residential Care Home
Thanks so much for taking the time to leave us this review. It's much appreciated.
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Review from Hilary N (Daughter of Resident) published on 17 November 2023
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Reply from Pam Badhan, Regional Manager at Meadowcroft Residential Care Home
We really appreciate you leaving us this lovely review. Thanks very much.
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Review from Margaret M (Wife of Resident) published on 25 July 2023
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Reply from Saggar Malde, Operations Director at Meadowcroft Residential Care Home
Thank you so much for taking the time to leave this review and for your kind words. They are truly appreciated.
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Review from Carol Ann V (Daughter of Resident) published on 24 August 2022
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Reply from Pam Badhan, Regional Manager at Meadowcroft Residential Care Home
Thank you so much for your kind words. They are much appreciated.
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Review from Sharon F (Daughter of Resident) published on 12 August 2022
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Reply from Saggar Malde, Operations Director at Meadowcroft Residential Care Home
Sharon, thank you so much for the lovely review. Your comments are truly appreciated by the whole staff team.
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Review from Gill H (Daughter of Resident) published on 28 July 2022
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Reply from Saggar Malde, Operations Director at Meadowcroft Residential Care Home
Thank you for taking the time to bring your experience to our attention. Our aim is to provide the best possible care to those we support, and we take all feedback very seriously. Obviously, we respect your opinion on the location of our Home, however we would comment that the majority of visitors appreciate the warm, bright, pleasant smelling and homely environment that we offer our service users. As you mentioned we still adhere to strict Covid-19 protocols to ensure the well-being and safety of all our service users. We note that you visited the Home on one occasion while your mother was in our care. When you visited, you were met at the front door by a senior member of staff, and after showing your negative LFD test, you were requested to use our back stairs to proceed directly to your mother’s room.
We were surprised therefore that you commented on the social spaces, as you would not have seen these. You would not have been able to see what activities were taking place as you would not have been able to spend time in our communal areas where our extensive range of activities take place. You also would not have seen the number of staff within the Home at the time that you visited to comment on our staffing levels. However please be assured that our staffing levels are regularly assessed in line with the needs of our service users and are always sufficient to ensure their safety. We also have cleaners in daily to ensure that the Home is always clean for our service users.
We are sorry that you felt unable to speak to a member of staff, however the Manager or Senior on duty would have been more than happy to speak to you when you visited or any time you called. They would have also been able to show you the record of numerous activities that your mother participated in on a daily basis in our upstairs lounge which she loved to sit in and socialise with our other service users. Had you mentioned your concern about the toilet, they would have been able to explain that your mother was mistakenly flushing paper towels down the toilet which we then had to request the drainage company to come out and clear.
Once again, we are very sorry that you feel the experience did not meet your expectations. Your mother was a lovely lady, and we really enjoyed her stay with us. We wish you and her all the very best.
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Review from April H (Daughter of Resident) published on 7 April 2021
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Review from S H (Daughter of Resident) published on 16 December 2020
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Review from Marie B (Daughter of Resident) published on 30 November 2020
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Review from Joanne M (Daughter of Resident) published on 30 November 2020
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Review from Patricia S (Resident) published on 15 July 2019
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Review from Jacquie M (Daughter of Resident) published on 11 July 2019
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Review from Maureen E (Sister of Resident) published on 19 November 2018
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Review from R F (Regular Volunteer) published on 1 November 2018
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Review from David F (Relative of Resident) published on 1 November 2018
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Review from Martin L (Mother-in-law of Resident) published on 16 October 2018
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Review from Marie S (Daughter of Resident) published on 15 October 2018
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The Review Score of 9.3 (9.296) out of 10 for Meadowcroft Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 6 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.696 for Meadowcroft Residential Care Home is calculated as follows: ( (49 Excellents x 5) + (19 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 69 Ratings = 4.696
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.6 Points relating to the number of positive Reviews for Meadowcroft Residential Care Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 17 registered maximum number of service users is 3.4, which has been reached with 6 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 9 Feb 2024
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