Penn House Ltd

169-171 Penn Road, Blakenhall, Wolverhampton WV3 0EQ
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9.8 13 Reviews
  • Penn House Ltd, Wolverhampton
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Care Provided by Penn House Ltd

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 26 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that specialises only in residents living with advanced/complex dementia and residents with verbally or physically aggressive behaviours.
  • Care Offered
  • Alzheimer's
  • Schizophrenia
  • Other Care Provided
  • Own GP if required

Good to Know

  • Owner
  • Arden Manor Care Ltd
  • Person in charge
  • Lee Smith (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (26)
    • Single Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Number of floors: 1

Funding & Fees Guide for Penn House Ltd

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,000 – £1,200
    • Self-Funded Residential Dementia Care £1,000 – £1,200
  • (these prices are only a guideline, please contact Penn House Ltd to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Television point in own room
  • Wheelchair Access
Are you the Owner/Manager of Penn House Ltd? View your Advertising Options

Penn House Ltd Reviews (13)

9.8

Penn House Ltd has a Review Score of 9.8 (9.832) out of 10, based on 10 reviews in the last 2 years. Over all time Penn House Ltd has 13 reviews.

Overall Experience

  • 11
  • 1
  • 0
  • 1
  • 0

Date Published

13
8
10
10
3

Review from B C (Daughter of Resident) published on 13 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot fault the care mom receives here. All the staff are lovely and friendly and welcoming. Mom is well looked after and kept safe. Cannot praise them enough for their care. I can sleep at night knowing mom is in good hands.

Reply from Lee Smith, Manager at Penn House Ltd

Thank you for your review, we will share this with the team.


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Review from Nic O (Daughter of Resident) published on 15 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What can I say about this wonderful establishment that isn't glowing. My Mam had been in their care since February 2023 following an emergency temporary respite bed, she has remained there until she sadly passed away early this morning. Her behaviour to say the least was both complex and challenging
at times, the staff went above and beyond, she was extremely well looked after, safe, cared for with love and the last week of her life she was comfortable and I was able to visit whenever I wished. I will be forever grateful to the Manager and Staff at Penn House for their professional manner, care, love and support they showed my Mam. A heartfelt Thank You

Reply from F Hussain, Manager at Penn House Ltd

Thank you for your heartfelt message. It has been a pleasure to take care of Mum. Your feedback is highly valued. We are here for you if you would like to reach out to us at any time.


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Review from Caroline E (Daughter of Resident) published on 26 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing team looking after my dad, he has come on leaps and bounds since being in their care. He has put them through a lot at the start of his stay. But their commitment to get him fit and healthy to come back home is amazing.

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Review from Lesley T (Daughter of Resident) published on 26 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been supported and encouraged by an attentive team of staff. They have made us all feel welcome when visiting and enabled Dad to feel safe and secure whilst he continued to get well. Communication has been excellent, keeping us updated on Dad's progress.

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Review from R S (Son-in-law of Resident) published on 26 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The home has looked after my father-in-law very well since day one of his transfer from hospital. We are very pleased with his progress there. The staff are very welcoming and supportive to us as well. Top marks, would definitely recommend this care home.

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Review from S S (Daughter of Resident) published on 26 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic care given to our Dad by all staff at Penn House since being transferred here from hospital towards the end of October 2024. Can't speak highly enough of all of you, our gratitude to you all for the support and encouragement to Dad and also to all our family in this uncertain time. He has
come through a lot and is now very much stronger. Thank you hopefully, he will be home soon.

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Review from D W (Son of Resident) published on 14 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad has made a steady recovery, over the last 11 days.
Having been in hospital for 2 weeks for a suspected UTI infection, where he had several intravenous antibiotics during his stay.
The staff at the care home have taken the time to make Dad comfortable and take time to talk with him.
He was
very confused as to why he had been sent to a care home.
The staff has reassured him, as he has gained in confidence being able to walk with his frame. Eating and dressing himself.
He is happy with the home and doesn't want to be moved anywhere else. Just to get better and get back home.
Well done to the caring staff.

Reply from Fayed Hussain, Manager at Penn House Ltd

Thank you for your valued review. Once again thank you for choosing Penn House as your nominated care provider for your loved one. Your feedback will be shared to the team.


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Review from Stephen B (Brother of Resident) published on 2 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister joined Penn House after struggling to manage in her ground-floor flat. The care that was provided for her in her flat was nothing short of woeful. On first entering Penn House we were very impressed with the friendliness and dedication of all the staff from management to domestics. Nothing
is too much trouble for them even in busier times. After years of not eating properly, my sister now eats properly cooked meals and loves the crispy bacon on a weekend! Well done Penn House.

Reply from Lee Smith, Manager at Penn House Ltd

Thank you so much for your amazing feedback, we will share this with the team, it's a pleasure taking care of your loved one.


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Review from D R (Son of Resident) published on 20 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was admitted directly from hospital severely weakened from a serious bout of constipation. The dedication and attention provided by the staff to reinvigorating Mum with nutritional intake and mobility has been profoundly successful and appreciated. Mum is much brighter and starting to join the other
residents in the communal areas for meals and TV. Great job.

Reply from Fayed Hussain, Nominated Individual at Penn House Ltd

Thank you for taking the time to write up your valuable feedback. I will share this empowering message with the team. It's a pleasure taking care of Mum and all of our residents. We are family.


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Review from C M (Daughter of Resident) published on 7 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom was discharged to Penn House straight from the hospital on a D2A (Discharge To Access) with very little notice or consultation. Our heads were spinning but the staff have been absolutely amazing since day one. They always have time to answer questions, they’re more than happy to listen and take
on feedback when offered and they are always visible and contactable.
They’ve made Mom feel so welcome, she’s settled in really well and I can honestly say, hand on heart, that in all of my time there with her I have never once witnessed an ounce of impatience from any of the staff with any of the patients, not a single eye roll or sigh amongst them - even when challenging situations arise. It’s clear they care a great deal and it’s obvious that they’re there because they want to be. They are happy in their work which speaks volumes for the home overall. There are no closed doors or secrets, and no set visiting hours, we’re told that this is her home and ours too. They bring me peace at a very stressful time.

Reply from F Hussain, Manager at Penn House Ltd

We thank you for sharing your highly valued feedback, this review will be shared with our teams. We thank you for giving us the opportunity to care for your loved one at Penn House.


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Review from Vera (Daughter of Resident) published on 26 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After spending 9 weeks in hospital laying on her back with a neck brace on my 79-year-old mom was transferred on 20/11/2019 to Penn House via step down.
First impressions when I walked in the home was that it was warm and the staff also warm and friendly also there was no smell sometimes attributed
to a care home.
My mom has been a resident for 5 nights and she has asked for cake, the first time in 9 weeks she has asked for food, she is in a warm comfortable room and is smiling and sleeping much better. My dad is happy to see my mom being looked after so well.
My mom's skin is in a bad way due to the hospital stay, but the staff at Penn House are looking after her to the district nurses instructions.
The family are hoping that after the physios have helped my mom to stand then hopefully walk again there will be availability for my mom to continue her stay.
A big thank you to all the staff and management for looking after mom and putting a smile back on her face!

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Review from Moira L (Niece of Resident) published on 20 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle was recently a resident at Penn House and I was very happy with the care he received. The staff were extremely helpful and caring and I was always made
to feel extremely welcome every time I visited him. When he was taken ill one morning the member of staff stayed with him in the ambulance
and at the hospital till we got there, I felt this really showed a real caring and compassion over and above what I would have expected.

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Review from Mark B (Son of Resident) published on 8 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My mother is a resident at Penn House care home, I recently found out and in the ten or so times my wife and I have visited the home, to see my mother, the last two occasions have been the worst. The upstairs, in fact, the whole house smells really badly of urine. I find this totally unacceptable, for
a care home standard of hygiene. The staff are friendly and helpful, I've never seen my mom eat a hot meal while I've been there. Looking at other care homes closer to myself and my family, the standard does seem to be a lot higher than the standard she's getting at the moment. I'm concerned for her mental health as there doesn't seem to be anything to occupy her mind whilst she convalescing with a very badly broken leg (7places).
Yours concerningly.

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Current Review Score: 9.8 (9.832)

Overview of Review Score

The Review Score of 9.8 (9.832) out of 10 for Penn House Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.832 for Penn House Ltd is calculated as follows: ( (89 Excellents x 5) + (18 Goods x 4) ) ÷ 107 Ratings = 4.832

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Penn House Ltd is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 26 registered maximum number of service users is 5.2, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Feb 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about Penn House Ltd

What types of Care is Penn House Ltd registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Penn House Ltd provide?

Own GP if required is an additional type of care provided.

How many Rooms does Penn House Ltd have?

There are 26 Single Rooms.

What are the Facilities & Services at Penn House Ltd?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens & Television point in own room are some of the Facilities & Services.

How far is Penn House Ltd to the centre of Wolverhampton?

1.2 mile(s) as the crow flies, distance by road may be significantly further.