Coton House

55 Coton Road, Penn, Wolverhampton WV4 5AT
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9.4 63 Reviews
  • Coton House, Wolverhampton
Coton House provides a warm and homely environment to ensure residents are helped to feel as comfortable as possible at the home. Every room has a voice intercom to allow carers to help residents at any time.

Care assistants are available to provides a range of care services for residents around the clock, with a team of dedicated carers working at the home every day.

There is a range of relaxing communal spaces within the home to spend time in and an outside area is well maintained by gardeners so residents can get outdoors during the warmer months.

Each day a range of freshly prepared meals are served and the preferences and tastes of residents are always taken into consideration.

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Care Provided by Coton House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 29 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Rimpi Kaur (Registered Care Manager)
  • Admission Criteria
    • Self funders, Local authority, NHS referrals
    • Ages 65+
  • Room Information
    • Single Rooms (29)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (5)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2025
    • Number of floors: 3

Funding & Fees Guide for Coton House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £825
    • Self-Funded Residential Dementia Care from £850
    • RESPITE Self-Funded Residential Care from £875
    • RESPITE Self-Funded Residential Dementia Care from £875
  • (these prices are only a guideline, please contact Coton House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome.
    Visiting times:
    10-12pm
    1.30-4pm
    5.30-7pm


    Protected meal times.


  • Parking

  • Car park located at front of the building.
    Has designated disabled parking.


Coton House Reviews (63)

Total of 63, showing 1-20
9.4

Coton House has a Review Score of 9.4 (9.374) out of 10, based on 8 reviews in the last 2 years. Over all time Coton House has 63 reviews.

Overall Experience

  • 49
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Date Published

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Review from S C (Son of Resident) published on 27 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Happy with Mother's care. The staff are friendly, efficient and approachable.

Reply from Rimpi Kaur, Registered Care Manager at Coton House

Many thanks for your review, it's been a pleasure looking after your mum. You have been valuable and paramount in the support to help get positive outcomes for mum. We look forward to seeing you at the care home. Best Wishes, Registered Care Manager.


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Review from M T (Respite Resident) published on 27 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was sent to Coton House because I had broken my femur and couldn't stand or walk to start with, so required somewhere to stay and be looked after.

Reply from Rimpi Kaur, Registered Care Manager at Coton House

Thank you for your review, it was a pleasure you staying with us at Coton House. We hope you are keeping well. Please visit us any time for a catch up and a cup of tea.


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Review from Donna W (Daughter of Resident) published on 16 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff, very caring, person-centred care, and nice to relatives. The staff help to facilitate nice birthdays and welcome wider family. He has been treated with dignity and respect and his safety is met, which is most important to me. I am allowed to visit whenever I want but I try and come
within the times. The home itself is dated and could do with some improvements. Overall happy.

Reply from Rimpi Kaur, Registered Care Manager at Coton House

Hi, Many thanks for your feedback of the service. We endeavour to continue to improve the service and all feedback is welcome. We currently have a rolling renovation programme at the home which we are currently working on. We have already decorated and refurbished the facilities in areas however we look forward to showing you all the continued improvements we make. Look forward to seeing you soon. Kind regards, Registered Care Manager


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Review from M S (Son of Resident) published on 5 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are professional, efficient, and friendly. There are activities, jigsaws, clay modelling, knitting, sometimes bingo, and a male singer - everyone enjoys this, brings back happy memories for all, and a chance to dance or tap your toes. Very friendly and happy home, where everyone has a good
time.

Reply from Rimpi Kaur, Registered Care Manager at Coton House

Thank you for your review, we will share your feedback with the team. We are always continually improving and taking feedback on board! The clay modelling was a massive success. Look out for more activities we will have on offer and join in with us! Best Wishes.


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Review from I M (Sister of Resident) published on 29 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with Coton House, my sister was in a very poor staff when she went in there and we thought we were going to lose her, but with the care and attention she got, I am glad to say she rallied round so will always be grateful to them.

Reply from Rimpi Kaur, Registered Care Manager at Coton House

Thank you for your review and feedback for our team. We will share this with all and we are also ever so grateful for your support to support us to look after your sister. Best Wishes


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Review from J N (Stepdaughter of Resident) published on 16 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Stepfather has been a resident at Coton House since 20/2/22 after discharge from the hospital following a fall breaking his wrist, and contracting COVID while there. The staff from senior management, direct care, kitchen, laundry, and domestic are excellent. They show care, kindness, consideration,
and most importantly dignity to Dad always. On occasion when staff had concerns over Dad the appropriate agency was called and the family was informed immediately. The same applies to us as visitors as a family on our frequent visits. My sister and I have worked in the care sector at local authority care sectors. for 30 + years before retirement.
Dad is content and very happy we know at Coton House. Thank you all Coton House staff.

Reply from Rimpi Kaur, Registered Care Manager at Coton House

Thank you so much for your kind words, we will share them with the team. Your stepfather is a pleasure to look after, and we also feel very supported by you as a family in taking care of him to provide him the person-centered care he deserves. Thank you for everything you do for us too. Kind regards.


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Review from L P (Daughter of Resident) published on 15 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Coton House for two years and I really can't fault the care and support we have been given as a family.
Mum's needs have changed so much but the quality of care has not diminished at all it's just got better.
As a family, we are greeted with a smile at the door, kept up to date and
always feel welcome.
Louise the assistant manager in particular has been a rock whilst navigating the care package with the Local Authority fighting for Mum quality of care.
I am so grateful to the staff at Coton House and would recommend it to any family looking for care for their loved ones.

Reply from Rimpi Kaur, Registered Care Manager at Coton House

Thank you for your feedback and kind words- we will be sure to share with the whole team. Mum is an absolute pleasure to look after, equally, you have been very supportive and fundamental to us in supporting your mum with her changing needs. We have built a great rapport together and we value your input and support in ensuring mum's care requirements are person-centred. We look forward to seeing you soon, and hope you have been keeping well. Kind regards, Rimpi Kaur


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Review from Suzi W (Daughter of Resident) published on 13 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved in on a temporary basis to recuperate after being very poorly. I have to thank the management and support for your time and care. This had been a very challenging time, and everyone had done their best to listen and care for Mum's recuperation period.
I cannot thank you all enough,
everyone has been exceptional.

Reply from Rimpi Kaur, Registered Care Manager at Coton House

Thank you for your feedback and kind words. We will share this with the team. Please do not hesitate to join us for future events and pop around for a cup of tea. Was a pleasure looking after Mum, we will miss her! All the best to her at home. Kind regards.


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Review from Barry T (Brother of Resident) published on 16 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Found Coton House to be very clean and safe for its occupants and the staff very helpful.

Reply from Rimpi K, General Manager at Coton House

Thank you for the positive feedback, Barry. Very much appreciated, and will be shared with the team. Kind regards.


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Review from Jass S (Nephew of Resident) published on 3 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I would like to thank all staff and management of Coton House Care Home for the care of my aunt. They have gone above and beyond in their care for my aunt and informed us on a regular basis. Very clean environment, staff are so humble.

Reply from Louise, Manager at Coton House

Thank you for the feedback Jass, we shall share it with the team.
Regards.


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Review from Debbie B (Daughter of Resident) published on 7 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family would like to say thank you to the team at Coton House Care Home. We recently lost our beloved mom who has lived here for the last four years. She was shown care, compassion, dignity and given quality of life with dementia. The professional manner at Coton House is exemplary. Looking back
now, we can honestly say that Mom received a high level of personal care and safety. The lovely team were both informative and approachable and for this we are grateful.

Reply from Rimpi K, Manager at Coton House

Thank you so much for this positive feedback Debbie. I shall share with the team. Take care.


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Review from D Z (Resident) assisted by family/friend published on 17 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been at Coton House Care Home for over three years, Coton is my home. Staff encourage my independence. The care is wonderful, staff are very helpful. We have been through a lot over the last two years. Things are now going back to normal and can start outings to the pub again.

Reply from Bal Kular, General Manager at Coton House

Thank you for your feed back D Z.
Will pass on the comments to all the staff.


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Review from J P (Daughter of Resident) published on 12 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been very happy to know Mum is being cared for properly; in comparison to a previous respite home. She always looks happy, clean and content. This a relief to know that I don't have to worry about her. I would feel happy to recommend Coton House. Many years ago, my grandfather was here, and he
enjoyed his time here.

Reply from Bal Kular, General Manager at Coton House

Thank you very much for the review and feedback - appreciated.
Kind regards.


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Review from Elaine J (Daughter of Resident) published on 12 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During the eighteen months my mother resided at Coton House Care Home she was cared for in an exemplary way by all staff and they always had her best interests at heart.
Communication between the home and family was very good and we were kept well informed about any visits from the nurse, medical updates,
dietary issues and any special activities organised for the residents, Covid permitting. The seniors are to be commended for arranging FaceTime calls and for the friendly manner in which they helped us navigate through such difficult times. All the very best moving forward.

Reply from Bal Kular, General Manager at Coton House

Thank you Elaine - your feedback is very important to us.
Kind regards.


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Review from J K (Daughter of Resident) published on 8 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Coton House Care Home came highly recommended by a friend whose parents and aunt had all been residents, so when it suddenly became necessary to find a residential setting for Mum then Coton House was our first choice.
Although Mum has only been a resident for eight weeks we can see that she is starting
to settle into her new surroundings. Her general level of anxiety and agitation is very much reduced and the care team has been able to establish an improved sleep pattern which is contributing to Mum’s wellbeing.
I feel that Mum is in safe hands with the care team and am very grateful for the kindness and attention they are giving to my very frail and elderly mum.

Reply from Bal Kular, General Manager at Coton House

Thank you - appreciate the feedback.
Regards


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Review from Mark G (Son of Resident) published on 14 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When Mom was admitted to Coton House Care Home I had received a call prior to Mom's arrival there to explain everything involved with her care which was very assuring. The care Mom received was very good, especially as Mom can be extremely challenging at times. The manager was very accommodating when
approached with a phone call to arrange a visit or to see how Mom was doing. I was very impressed all round with Mom's experience.

Reply from Dawn R, General Manager at Coton House

Thank you, Mark.


Your review will be very helpful, kind regards.


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Review from Kaye R (Daughter of Resident) published on 22 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went to stay at Coton House in December last year due to her dementia. All the staff I have dealt with have been caring, professional and made my mother's last few months comfortable.
I have no hesitation in recommending Coton House for residential stay and thank all the staff for looking
after my mother so well.

Reply from Rimpi Kaur, Registered Care Manager at Coton House

Dear Kaye,


Thank you for taking the time to complete a review for us. It was a pleasure looking after your mum. You have been very supportive to all of the team and we wanted to say thanks to you as well. Please do not hesitate to contact us in the future if there is anything else we can support you with. I will be sure to make the team aware of your review and kind words.


Best wishes from all the team


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Review from Sue H (Daughter of Resident) published on 18 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Although I have of course not seen Mum due to covid for 4-months, I have spoken with her regularly. She appears to be content. Care staff are looking after her well; I believe. It is difficult to give a complete review of the circumstances.

Reply from Bal Kular, General Manager at Coton House

Thank you Sue. These have certainly been challenging times for us all! I shall share your review with the team. Take care.


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Review from Victoria S (Daughter of Resident) published on 16 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank all the staff of Coton House for the care and support over a very difficult year. They have gone above and beyond in their care for our mother and have kept us informed on a regular basis.

Reply from Bal Kular, General Manager at Coton House

Thank you Victoria, your kind words mean a lot to all of the Team at Coton House.


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Review from Helen (Great-Niece of Resident) published on 26 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was always very happy with all aspects of care given to my great aunt. The staff were wonderful, especially in these difficult times, always kind, helpful and approachable. We were kept informed at all times of my great aunt's wellbeing.

Reply from Bal Kular, General Manager at Coton House

Thank you, Helen, your review is very positive and will be shared with our team. Kind regards.


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Current Review Score: 9.4 (9.374)

Overview of Review Score

The Review Score of 9.4 (9.374) out of 10 for Coton House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.574 for Coton House is calculated as follows: ( (62 Excellents x 5) + (24 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 94 Ratings = 4.574

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.8 Points relating to the number of positive Reviews for Coton House is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8, which has been reached with 8 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Jan 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (1)

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Rimpi Kaur

Job Title: Registered Care Manager

Joined: 2016

My name is Rimpi Kaur and I am the registered care manager for Coton Care- Coton House and Coton Grange.


I have been working in elderly care specialising in Dementia since I was 16 years old, and have found the journey to management for the last 10 years, in various establishments very rewarding, every single step of the way.


I hold a Level 5 NVQ Health and Social Care Diploma, Level 3 NVQ Health and Social Care Diploma, and various other training and qualifications for my ongoing personal development.


I have been with Coton Care for over 9 years, starting my journey as a Deputy Manager. I work alongside an extremely dedicated friendly workforce who are always eager to learn and hard working. Together we aim to achieve providing our residents with person centred care and create a friendly homely atmosphere for our residents and their loved ones. We welcome you to visit our website and come in and visit us.


Frequently Asked Questions about Coton House

What types of Care is Coton House registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Coton House provide?

Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Coton House have?

There are 29 Single Rooms.

What are the Facilities & Services at Coton House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Coton House to the centre of Wolverhampton?

1.5 mile(s) as the crow flies, distance by road may be significantly further.