Coton House

55 Coton Road, Penn, Wolverhampton WV4 5AT
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9.4 63 Reviews
  • Coton House, Wolverhampton
Coton House provides a warm and homely environment to ensure residents are helped to feel as comfortable as possible at the home. Every room has a voice intercom to allow carers to help residents at any time.

Care assistants are available to provides a range of care services for residents around the clock, with a team of dedicated carers working at the home every day.

There is a range of relaxing communal spaces within the home to spend time in and an outside area is well maintained by gardeners so residents can get outdoors during the warmer months.

Each day a range of freshly prepared meals are served and the preferences and tastes of residents are always taken into consideration.

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Care Provided by Coton House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 29 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Rimpi Kaur (Registered Care Manager)
  • Admission Criteria
    • Self funders, Local authority, NHS referrals
    • Ages 65+
  • Room Information
    • Single Rooms (29)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (5)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2025
    • Number of floors: 3

Funding & Fees Guide for Coton House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £825
    • Self-Funded Residential Dementia Care from £850
    • RESPITE Self-Funded Residential Care from £875
    • RESPITE Self-Funded Residential Dementia Care from £875
  • (these prices are only a guideline, please contact Coton House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome.
    Visiting times:
    10-12pm
    1.30-4pm
    5.30-7pm


    Protected meal times.


  • Parking

  • Car park located at front of the building.
    Has designated disabled parking.


Coton House Reviews (63)

Total of 63, showing 21-40
9.4

Coton House has a Review Score of 9.4 (9.374) out of 10, based on 8 reviews in the last 2 years. Over all time Coton House has 63 reviews.

Overall Experience

  • 49
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Date Published

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Review from Caroline A (Niece of Resident) published on 26 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt had been at Coton House for almost 3 years until her death earlier this month. From the outset, she was treated with top-level care, compassion and affection. I was always kept informed of events at the home, how my Aunt was and any medical intervention was relayed to me quickly. I cannot praise
the team enough.

Reply from Bal Kular, General Manager at Coton House

Many thanks for the positive feedback Caroline, I will ensure this is shared with the team. Kind regards.


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Review from Sam (Niece of Resident) published on 24 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Auntie moved to Coton House in 2019 following her hospital admission with a fall. Her health had deteriorated and it was no longer safe for her to remain in her independent accommodation. The hospital placed her at Coton house temporarily but we agreed for her to remain there permanently. We were
so happy when we arrived for our first visit, Coton House was lovely like a home from home and all staff were friendly and ever so helpful. The residents appeared happy and safe and the atmosphere was warming. Sadly my auntie passed away peacefully during the COVID pandemic. The past year she spent at Coton House was fulfilling and as a family, we have been grateful to all the staff for their support and care. Especially at the end with COVID restrictions we were not there by her bedside to hold her hand at her passing. Coton House provided all the care respectfully and lovingly as if we were there ourselves. The staff are dedicated to the residents and relatives giving exceptional service.

Reply from Bal Kular, General Manager at Coton House

Thank you so much for this wonderful review. Very much appreciated.


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Review from George L (Son of Resident) published on 23 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything was perfect, the management, staff with no exception were wonderful, caring, very personable and very empathetic to my father's needs. There is a genuine warmth there. I have not had any experience of residential care homes before, it was a wonderful surprise to see this level of care. I
will without doubt highly recommend Coton House. Thank you for everything you did for my dad, nothing was too much trouble.

Reply from Bal Kular, General Manager at Coton House

Thank you for the fantastic review, I'm sure the team will appreciate it a lot.
Regards.


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Review from Alan C (Son of Resident) published on 30 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since being in the home - and it really is a "home" and not an institution - Mom has enjoyed life and has been looked after in a kindly, friendly and caring way. At 95 years she is not in the best of health, but no matter, her needs have been met lovingly. It seems that nothing is too much trouble for
the staff, who are always there to attend to her needs. I am sure that her lifespan and her quality of life have been extended and enriched by the care and attention she has received.

Reply from Bal Kular, Owner at Coton House

Alan,
It was a pleasure to look after both your mum and dad. Your kind words are very touching and I’m sure the team will value your feedback. Take care.


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Review from A T (Stepdaughter of Resident) published on 9 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Looked after our stepfather very well for the last 3 years until he passed away. He was cared for very well in the last few days of his life. Staff very friendly and care for their residents very well. Thank you to all staff who cared for our stepfather.

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Review from Ann B (Daughter of Resident) published on 8 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom has been resident for over two years, and I've always been confident that she is being well looked after. The staff, from cleaners and cooks, through carers and management, are all exemplary.
I have obviously been concerned during the Covid-19 crisis, but thanks to the measures in place and
the efficient way in which they were implemented, everything has been first class.
I can't thank the staff enough.

Reply from Bal Kular, Owner at Coton House

Thank you, Ann, your lovely comments are very much appreciated.


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Review from Parminder R (Daughter of Resident) published on 4 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During this Covid-19 pandemic, the staff at Coton House have been nothing short of amazing. They kept me informed when some residents tested positive and told me everything they were doing to make sure they provided brilliant care while my parent and the other residents had to stay in isolation. They
changed meal plans and came up with ideas to ensure the resident's new needs were met and genuinely I have nothing but complete praise for the manager and all the staff in seeing their way through this awful time.
It was a testament to the staff that they managed to keep the virus at bay for so long - by the time the residents caught it, they were one of only two homes in the city who had remained virus-free and this was at the very end of April.
I would not hesitate recommended Coton House to anyone. Since my parent has been there, it's been nothing but positive. My parent settled in very well and has remained happy ever since.

Reply from Bal Kular, Owner at Coton House

Thank you for your kind words, it is very much appreciated, I will pass this on to the care staff.


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Review from David S (Nephew of Resident) published on 19 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am giving an excellent review for Coton House care home, Wolverhampton.
My Aunt who sadly passed away last Friday 24 April 2020, went into Coton House, on a permanent basis in December 2019. Since being there, she has been very well cared for and looked after extremely well. The staff are superb,
my Aunt bless her, could be rather difficult at times and the staff dealt with this remarkably well.
In her final days, due to the Coronavirus, I was not able to see my Aunt for the last time. The management kept me informed throughout and looked after her in a very caring way. They also put my mind at rest throughout. When she finally passed, they treated her with the greatest respect.
If you are looking for a nursing home for a loved one, Coton House should be your first choice.

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Review from D B (Sister of Resident) published on 17 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I believe all the staff are kind and considerate to all and help where ever they can.

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Review from G T (Son of Resident) published on 24 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Me and our mother are very happy to be at the home. The staff are very good and attentive. God bless them all.

Reply from Bal Kular, Owner at Coton House

Thank you very much for your positive review.
Kind regards.


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Review from M G (Daughter-in-law of Resident) published on 1 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The majority of staff are very supportive and caring.
The meals are varied.
There are lots of special theme days.

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Review from Keith (Son of Resident) published on 13 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, I cannot fault anything about this care home. I have complete confidence in the management, staff and facilities. My Mother is 91 years of age, has dementia, is frail and in poor health generally. Naturally, I want the best for my Mother, and in my opinion, she has it. I do not know cost wise
how Coton House compares with other similar care homes, and so, can only give a general opinion of value for money, whether she could get the same levels of comfort and care elsewhere for less I don't know. Currently costing almost £100 per day for her care seems a lot, but on the other hand what price can you put on the peace of mind brought to my Mothers loved ones, knowing she is in such excellent overall care?

Reply from Bal Kular, Owner at Coton House

Thank you very much for the review. So glad to hear you are happy with the our services. In order to meet continued demands for improvement of standards and maintain high levels of care. This has to be in line with wage increases nationally and locally. Holding on to good staff come at and cost. But the end result like you say is good quality care.
Kind regards


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Review from Terry H (Friend of Resident) published on 19 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As I go to the care home nearly every day to see a friend, staff always open the door with a smile. They always offer you tea and biscuits. The care/support is excellent, it's a very difficult job.
All patients are treated with lots of dignity. Overall excellent.
My friend's room is very good and
they are well looked after. There is one cleaner but could do with one more, it's too much for one.
There are lots of drinks, not sure on food as I've never seen them but the menu always looks very good.
Management keep a well-maintained care home so overall excellent.

Reply from Bal Kular, Owner at Coton House

Thank you very much for your feedback.


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Review from John F (Son-in-law of Resident) published on 19 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall care is excellent. Staff are friendly and very caring and attentive to patients' needs. Food and hygiene are of a high standard and rooms are kept neat and clean. Very professional approach to care and residents' needs.

Reply from Bal Kular, Owner at Coton House

Your feedback is very much appreciated.


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Review from C P (Son of Resident) published on 3 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the six months mom has been here, her care, health and welfare have been excellent.
The staff have always been helpful, friendly and given the support both mom and we needed when mom came into Coton House.

Reply from Bal Kular, Owner at Coton House

Thank you very much for the review.


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Review from Brenda F (Wife of Resident) published on 3 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the staff and care that my husband receives. Food is very good.
If anything is wrong with my husband's health, they do let me know, I can also ask questions about anything if not satisfied.

Reply from Bal Kular, Owner at Coton House

Thank you.


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Review from P W (Partner of Resident) published on 3 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner is very happy there and is well looked after.

Reply from Bal Kular, Owner at Coton House

Thank you for your feedback which is very much valued and helps us to remain focused.


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Review from Paul T (Son of Resident) published on 3 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring staff. Friendly home. Good communication.

Reply from Bal Kular, Owner at Coton House

Thank you.


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Review from Jacqueline L (Resident) published on 3 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Fully satisfied.

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Review from Angela D (Daughter of Resident) published on 18 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The Manager is passionate about the work and care they offer. The staff are always friendly and do their best to make residents feel at home and at ease and greet visitors in the same manner.
Nothing was too much trouble when Mom was poorly.

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Current Review Score: 9.4 (9.374)

Overview of Review Score

The Review Score of 9.4 (9.374) out of 10 for Coton House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.574 for Coton House is calculated as follows: ( (62 Excellents x 5) + (24 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 94 Ratings = 4.574

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.8 Points relating to the number of positive Reviews for Coton House is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8, which has been reached with 8 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Jan 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (1)

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Rimpi Kaur

Job Title: Registered Care Manager

Joined: 2016

My name is Rimpi Kaur and I am the registered care manager for Coton Care- Coton House and Coton Grange.


I have been working in elderly care specialising in Dementia since I was 16 years old, and have found the journey to management for the last 10 years, in various establishments very rewarding, every single step of the way.


I hold a Level 5 NVQ Health and Social Care Diploma, Level 3 NVQ Health and Social Care Diploma, and various other training and qualifications for my ongoing personal development.


I have been with Coton Care for over 9 years, starting my journey as a Deputy Manager. I work alongside an extremely dedicated friendly workforce who are always eager to learn and hard working. Together we aim to achieve providing our residents with person centred care and create a friendly homely atmosphere for our residents and their loved ones. We welcome you to visit our website and come in and visit us.