Coton House

55 Coton Road, Penn, Wolverhampton WV4 5AT
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9.4 63 Reviews
  • Coton House, Wolverhampton
Coton House provides a warm and homely environment to ensure residents are helped to feel as comfortable as possible at the home. Every room has a voice intercom to allow carers to help residents at any time.

Care assistants are available to provides a range of care services for residents around the clock, with a team of dedicated carers working at the home every day.

There is a range of relaxing communal spaces within the home to spend time in and an outside area is well maintained by gardeners so residents can get outdoors during the warmer months.

Each day a range of freshly prepared meals are served and the preferences and tastes of residents are always taken into consideration.

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Care Provided by Coton House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 29 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Rimpi Kaur (Registered Care Manager)
  • Admission Criteria
    • Self funders, Local authority, NHS referrals
    • Ages 65+
  • Room Information
    • Single Rooms (29)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (5)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2025
    • Number of floors: 3

Funding & Fees Guide for Coton House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £825
    • Self-Funded Residential Dementia Care from £850
    • RESPITE Self-Funded Residential Care from £875
    • RESPITE Self-Funded Residential Dementia Care from £875
  • (these prices are only a guideline, please contact Coton House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome.
    Visiting times:
    10-12pm
    1.30-4pm
    5.30-7pm


    Protected meal times.


  • Parking

  • Car park located at front of the building.
    Has designated disabled parking.


Coton House Reviews (63)

Total of 63, showing 41-60
9.4

Coton House has a Review Score of 9.4 (9.374) out of 10, based on 8 reviews in the last 2 years. Over all time Coton House has 63 reviews.

Overall Experience

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Date Published

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Review from Winifred F (Wife of Resident) published on 20 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The nurses and staff are very caring and look after all the resident's needs, care for them and give them entertainment and days out. It is very clean and bright and I would say everyone makes you feel welcome and they look after visitors and it is like one happy family. I cannot find fault with anything.
The managers are just as easy to talk to and staff are all very nice. I can talk to anyone at any time. It is a very excellent home. Thank you for look after my husband.

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Review from Winifred F (Husband of Resident) published on 12 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home management and staff not only look after the residents, they make them feel as though they are at home and genuinely care for all of them and for us as when we visit, it also makes you feel as though that warm feeling is with all the residents and staff. The rooms are always clean and
tidy and there are special days out and parties for them also. I would not hesitate to recommend Coton House to anyone.

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Review from Bryan B (Friend of Resident) published on 21 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are excellent, always friendly and helpful.


Nothing is too much trouble. "God bless you all".


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Review from C L (Granddaughter of Resident) published on 20 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home has been wonderful in supporting my nan through her dementia journey. She is unrecognisable from when she first came into the home. She is happy and has made lots of friends during her time at Coton House. It is so comforting to see her so happy and sociable and know she is in the best
care.

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Review from Susan B (Niece of Resident) published on 28 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff and management are all excellent.
Nice caring staff all really nice girls.

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Review from Raymond H (Son-in-law of Resident) published on 28 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Following his illness, my father-in-law was very low and confused but soon settled in his new "home" thanks to the care and support given to him. Coton House has a warmth, caring and friendly atmosphere. I cannot praise the staff highly enough and would recommend them to anyone.

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Review from T P (Friend of Resident) published on 27 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time I enter the home for festivities, celebrations the place is homely and friendly. No staff - resident divide. Everyone is mixed in together and are so friendly and happy.

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Review from Amanda S (Friend of Resident) published on 17 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Coton House is a well run, caring residential home. Staff have very good knowledge and understanding of how to provide good quality care to their residents. The home has a very nice homely feel where the residents do all feel as they are part of one big family. Management are very approachable and sort
out any queries very efficiently.

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Review from Marlene F (Resident) assisted by family/friend published on 6 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I first came here from the hospital I found it quite terrifying because I've never been in a care home before. Since I've been here, I found that I had no reason to worry or be scared because all the staff made me feel that I was always going to be safe and okay. I am sure that's everyone in the
home will always be there for me when I need them, whenever I've got an issue or problem. I know that I can turn to the senior or management and they always help. I feel very safe and comfortable here and I wouldn't want to be anywhere else.

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Review from B W (Partner of Resident) published on 8 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All I can say is that I find it all very good, in fact Excellent.

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Review from B F (Wife of Resident) published on 20 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Coton House is a place you can leave your partner in and know that he will be cared for.
The place is very pleasant, staff are very welcoming, food excellent and their needs are seen to straight away.
The rooms are value for their money and are always very clean and tidy. It is a pleasure to visit
the house.

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Review from Jan F (Daughter of Resident) published on 29 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Coton House and its staff are exemplary, and the standard set is very high! Residents are treated more like one big family and the welcome that they and their relatives receive is warm, happy and friendly. My mother has now been there for nearly four years and is very settled. She is always clean, nicely
dressed and well fed with lovely meals and healthy snacks. There are in-house activities on some days, plus outside entertainers on others. On sunny days there are lovely gardens in which to sit. There are trips out eg to Bantock Park to see the grounds and have cake and coffee, or trips for a pub meal. Staff keep the named closest relative informed of any issues and the home has a very good interaction with local G.P's, District Nurses etc should your relative have any problems.The 'Record' keeping is excellent, and you can ask to see those of your relative at any time. I and all of my family can thoroughly recommend Coton House, Coton Staff and Coton Care!

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Review from Narinder B (Son of Resident) published on 6 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Coton House are exceptional and extremely caring.
My mother has Parkinson's disease dementia and requires constant support and help with feeding.
The staff ensure that my mother gets all the support she needs with a personal touch.
What really helps is the open and honest communication
between management, staff and my family.
We feel that she is in good hands when we are not with her.
Coton House also provides prompt medical attention for my mother when required.
My mother is treated with dignity and we are grateful to the staff and management of Coton House.

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Review from Chel (Daughter of Resident) published on 8 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We are very grateful to the staff at Coton for helping Mom settle so well. The staff are very caring, pleasant and helpful, keeping the family informed at all times, nothing seems too much trouble. It is very daunting for family initially, but staff have allayed our fears and we wouldn't hesitate to
recommend Coton.

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Review from Brian H (Husband of Resident) published on 3 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I chose this care home because it was clean and well maintained, together with the cost and position. I have always found the staff very caring and they appear to be well trained for looking after residents with dementia and associated illnesses.
The residents have a varied menu with reasonable quality
food. There does appear to be a problem with the laundry, my wife has had other residents clothes on and articles of clothing have gone missing, which I have replaced.

Reply from Bal Kular, Director at Coton House

We thank you very much for the review. Although pretty positive we acknowledge your issues around laundry. We do believe you have now been shown inventory procedure and logging in and out process. The home has carried out a full audit and is happy with the laundry system going forward. A memo has been sent out to all families indicating the importance of logging in new items and putting name tags on. This was one of the areas which was confusing staff.


Many thanks.


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Review from Roger C (Father of Resident) published on 27 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a very good home, excellent in fact. The care is of a high standard. All the staff are always pleasant and very very helpful.

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Review from Ruby C (Sister of Resident) published on 6 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and management are very helpful and listen to any concerns we have and help us in any ways they can. My sister is improving slowly we are hoping she will keep getting a little better each week until hopefully, she may return home.

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Review from Doreen C (Wife of Resident) published on 6 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What I have seen since coming here is the standard of care is very good. The staff etc are always willing to help are friendly and kind.

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Review from C R (Grandson of Resident) published on 29 July 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

They take excellent care of my grandfather and always keep me up to date regarding his conditions which is extremely valuable and reassuring to me as the nature of my employment doesn't always allow me to visit my grandfather as much as I would like.

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Review from Michael B (Son of Resident) published on 29 April 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When it became obvious that Mum needed full-time residential care, we had to make the difficult decision of where she should live. I can't imagine her receiving better care anywhere than she did at Coton House. I have visited a number of care and nursing homes over the years and despite the excellent
work many of them do, they can be a little depressing. That is not the case at Coton House, where the staff ensure that the atmosphere is a relaxed and happy one. Every time I visited Mum I could see that the staff genuinely care about the people they look after and Mum particularly enjoyed the affectionate ribbing and banter between her and " the girls" - the sort of interaction you can't fake. Mum laughed more during her time there than I can remember her doing for a long time. The directors have put together a wonderful team at Coton House and I'd recommend them to anybody.

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Current Review Score: 9.4 (9.374)

Overview of Review Score

The Review Score of 9.4 (9.374) out of 10 for Coton House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.574 for Coton House is calculated as follows: ( (62 Excellents x 5) + (24 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 94 Ratings = 4.574

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.8 Points relating to the number of positive Reviews for Coton House is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8, which has been reached with 8 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Jan 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (2)

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Meet the Team (1)

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Rimpi Kaur

Job Title: Registered Care Manager

Joined: 2016

My name is Rimpi Kaur and I am the registered care manager for Coton Care- Coton House and Coton Grange.


I have been working in elderly care specialising in Dementia since I was 16 years old, and have found the journey to management for the last 10 years, in various establishments very rewarding, every single step of the way.


I hold a Level 5 NVQ Health and Social Care Diploma, Level 3 NVQ Health and Social Care Diploma, and various other training and qualifications for my ongoing personal development.


I have been with Coton Care for over 9 years, starting my journey as a Deputy Manager. I work alongside an extremely dedicated friendly workforce who are always eager to learn and hard working. Together we aim to achieve providing our residents with person centred care and create a friendly homely atmosphere for our residents and their loved ones. We welcome you to visit our website and come in and visit us.