Foxland Grange

73 Wergs Road, Tettenhall Village, Wolverhampton WV6 9BN
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9.5 241 Reviews
  • Foxland Grange, Wolverhampton
Foxland Grange in Tettenhall provides first class residential, nursing, dementia and respite care. The community has 98 en-suite bedrooms and on-site nursing facilities.

Residents at the Tettenhall care home can enjoy large, communal spaces to socialise or snug seating areas to relax and enjoy the newspaper and a coffee. There are also wheelchair-friendly landscaped gardens designed for a relaxing walk.

The passionate and dedicated team at Foxland Grange ensures that all residents’ individual needs and requirements are met; whether that is arranging for the chef to make your favourite meal or organising activities for you to enjoy. They encourage residents to stay active, make new friends, and pursue favourite hobbies.

Care Provided by Foxland Grange

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 108 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Sheltered Housing

Good to Know

  • Person in charge
  • Katy Anderson (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (108)
    • Single Rooms with ensuite Wet Room (98)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Foxland Grange

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,425
    • Self-Funded Residential Dementia Care from £1,525
  • In addition to the weekly fees above, nursing service fees are charged at £229.95 per week. Respite stays
    are subject to a 20% uplift on the prices shown above.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.


  • (these prices are only a guideline, please contact Foxland Grange to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access
Total of 241, showing 1-20
9.5

Foxland Grange has a Review Score of 9.5 (9.539) out of 10, based on 69 reviews in the last 2 years. Over all time Foxland Grange has 241 reviews.

Overall Experience

  • 160
  • 70
  • 10
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  • 1

Date Published

241
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Overall Experience  Overall Experience 5.0 out of 5

We have found Foxland Grange to be a very welcoming place. The staff are always extremely friendly and are pleased with the care that mum is receiving here. It is lovely to be able to spend quality time with mum in the bistro over a cup of coffee. We are so glad that mum is living somewhere safe and
clean with a happy atmosphere in pleasant surroundings.

Reply from Jazz Lalli, Home Manager at Foxland Grange

Thank you for taking the time to review us, we are so pleased you are happy with the services Foxland Grange provide. We strive for excellent quality of care and a positive atmosphere for all residents and families.


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Overall Experience  Overall Experience 5.0 out of 5

We attended the dementia cafe organised by the staff at Foxland Grange. The event was extremely informative and created a safe place for us to discuss a variety of subjects that related to our experiences with dementia. We learnt so very much from the talk given by Alzheimer's Society and the shared
stories shared by other attendees. Very grateful for this opportunity to attend and participate.

Reply from Jazz Lalli, Home Manager at Foxland Grange

Thank you for your lovely feedback about the dementia cafe. It is a fantastic way to help families and friends with loved ones here at Foxland Grange and the local community too. We will continue to hold these sessions as they have proved to be very successful. Thank you and we look forward to welcoming you to many more sessions to come.


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Overall Experience  Overall Experience 4.0 out of 5

First time visiting my grandma and felt very welcomed. The staff were really engaging and lovely, especially with my little girl. The place is beautiful and has a lots of things to do and rooms to visit. My grandma has said it's a nice place to stay.

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Overall Experience  Overall Experience 4.0 out of 5

My mother is a new resident to Foxland Grange - not yet three weeks. Our guidance and support during the exploratory and pre-resident stays was outstanding, all questions answered and reassurance in abundance. Mum was leaving her home of 61 years where I was heavily included in her care. The 'move-in'
was smooth (and emotional). My mother has very poor vision so getting used to new routines and environment has been challenging - it is still early days. The staff have been supportive, the environment warm and welcoming. As a relative I have been made welcome and been encouraged to be involved with my mother's care as we would both wish. We continue to learn about the new lifestyle as the team continue to learn about us!

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Overall Experience  Overall Experience 5.0 out of 5

From the moment we entered the home, what very friendly staff welcomed us! We knew my brother was in safe hands 24 hours day and night. A very huge thank you.

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Overall Experience  Overall Experience 5.0 out of 5

Amazing place. My father is very happy and loves all the fantastic staff.

Reply from Reviews Team, Reviews Team at Foxland Grange

Thank you very much for taking the time to leave us feedback about your experience.At Foxland Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Overall Experience  Overall Experience 4.0 out of 5

One of the things I appreciate most about Foxland Grange is that the staff really do try very hard to make the residents' lives better and sometimes, for example with dementia patients, it is not an easy task at all. The availability of safe and private places where you can spend time with relations
(in a large or small group) makes all the difference to visits. In particular, the private lunch/dinner room where you can share a family meal together is lovely and the food is excellent, the service attentive.

Reply from Jazz Lalli, Reviews Team at Foxland Grange

Hello, thank you for your lovely comments. Team members at Foxland Grange strive to do the very best for residents and families. We are fortunate to have a lovely space within the home to accommodate larger and smaller areas for one-to-one or group activities. The chefs offer many alternative menus to suit all resident needs. We appreciate your feedback and look forward to welcoming you again soon.


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Overall Experience  Overall Experience 5.0 out of 5

Visited dad on Father's Day. The entertainment team were very good making them gifts and putting banners around the reception area. Well done to all the staff for making dad comfortable and well cared for.

Reply from Reviews Team, Reviews Team at Foxland Grange

Thank you so much for your lovely feedback. It is important to us to fulfil the lives of residents. The activities team work hard to ensure all events are celebrated with friends and family. We appreciate your comments.


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Overall Experience  Overall Experience 5.0 out of 5

I have seen great improvements in reminiscence since my last review it's now as good as assisted living so I now give a 5-star review to all staff and management.

Reply from Reviews Team, Reviews Team at Foxland Grange

Thank you very much for taking the time to leave us feedback about your experience. At Foxland Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Overall Experience  Overall Experience 5.0 out of 5

A very caring and loving environment for my mother with attention to her needs and activities provides stimulation and entertainment. Prompt response to our request for attention to the service in her room and for the laundry of her clothes. Very satisfied with the care of our mother.

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Overall Experience  Overall Experience 4.0 out of 5

Overall good. Food not quite as good as when here before.

Reply from Samantha Debenham, Reviews Team at Foxland Grange

Thank you for your feedback and scores, we're very pleased to hear you're happy with Foxland Grange. In regards to the food here, we'll always do our best to make everyone as happy as possible as we realise how important dining is. Well raise this with our Chef and his team, but if there are any specific changes/things you'd like to see added to the menu, please do let us know and we'll do our best to help.


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Overall Experience  Overall Experience 5.0 out of 5

Always a pleasant experience. Staff are very friendly and approachable. My friend seems very well cared for.

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Overall Experience  Overall Experience 4.0 out of 5

Overall, Mom is very happy but she does find the food very hit and miss. Sometimes the basics are cooked very poorly.

Reply from Samantha Debenham, Reviews Team at Foxland Grange

Thank you for your review, were really pleased to hear that you Mom is happy at Foxland Grange. We will pass your feedback onto the Chef and his team, but if there are specific elements that are not quite cooked to your mom's liking, please do let us know and we can look into this for you (we do find that sometimes not all residents agree on how they like things cooked, for example some prefer their vegetables more al dente than others, but well always do our best to make everyone as happy as possible as we realise how important dining is.


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Overall Experience  Overall Experience 4.0 out of 5

Very clean, light ambience throughout, warm welcome by concierge. Mom is happy living here but unhappy with the food, very hit and miss. Lovely decor, staff always pleasant and helpful.

Reply from Samantha Debenham, Reviews Team at Foxland Grange

Thank you for taking the time to write a review for Foxland Grange, and will be sure to let the concierge know your lovely feedback. In regards to food at the home, everything is cooked fresh by our Chef and his team, with menus offering choices and based on feedback from residents. If there's ever anything that your Mom would like that's not on the menu, just let us know and we'll be more than happy to help. Likewise, if there is a dish that's not quite up to scratch, we'll be happy to swap it for her it there and then can pass any feedback along to the Chef so they can improve this in future.


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Overall Experience  Overall Experience 5.0 out of 5

On entering we were very impressed by the spaciousness and warm atmosphere, most aspects were excellent, the very helpful carers, the facilities and the varied interests and activities. There was a good variety of food but it wasn't always well cooked. The evening meal was too early for me so I had
to have cheese and biscuits every day in order to eat later. My room wasn't cleaned every day and the bathroom rubbish was only removed when I asked. Apart from these slight niggles I've enjoyed my stay immensely and hope to return next Christmas.

Reply from Samantha Debenham, Reviews Team at Foxland Grange

Thank you very much for your review. I was really happy to see your high scores and read your kind comments, particularly for the care and atmosphere at Foxland Grange. I do note that there were a couple of things we could have done differently to improve your stay, and I hope if we are able to welcome you back for another stay with us, that we can put these right for you. Please also do always feel welcome to pop in at any time for a cup of tea and cake in the bistro or for one of our free community events.


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Overall Experience  Overall Experience 5.0 out of 5

The staff are always very friendly and helpful when I visit. Everywhere is spotlessly clean and everything seems to be perfect. All the residents appear to be very happy and content.

Reply from Jazz Lalli, Reviews Team at Foxland Grange

Thank you for your lovely comment. We strive to do our utmost to ensure Residents are happy and content. We pride ourselves on keeping all areas clean and tidy. Thank you for taking the time to comment, your opinion is valued.


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Overall Experience  Overall Experience 4.0 out of 5

Very pleasant atmosphere on arrival. Helpful reception. My friend seems to be struggling at present, adjusting to becoming a permanent resident.
We had a lovely hour together and was very good to talk and covered a wide range of topics.
The main downside of the visit was the loud intrusion of the
call signals. I appreciate this has to be a way of alerting the staff but the alarm noise was very intrusive.

Reply from Samantha Debenham, Reviews Team at Foxland Grange

Thank you for your review, I'm pleased to hear your comments about the atmosphere and welcome at Foxland Grange. I'm sorry to hear about the call bells and the noise that they make. We have this system to ensure that the team are alerted to calls made by residents when they require assistance - however, we are working on improving this system, which will hopefully make it a little less noise-intrusive in the future.


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Overall Experience  Overall Experience 3.0 out of 5

Friendly and helpful staff. Many of the carers have strong and positive bonds with my nan. Certain staff go above and beyond in their care for her.
There has been occasions however where carers haven't carried out their routine checks and my nan has been left waiting to go to the loo or has risked
going alone. Despite this, the care is generally good and my nan's experience is positive.

Reply from Samantha Debenham, Reviews Team at Foxland Grange

Thank you for your lovely review and wonderful comments about our care team. In regards to the routine checks, we will raise this with the care team to make sure proper procedures are always being followed however, if she needs assistance at any time (and not just during checks), there is always someone on hand to help. I know some residents are sometimes reluctant to disturb the team, but that's what we, and the call bells, are here for, also make sure all residents are aware of this, and that we are happy to support them at any time. Thank you again, and please do let us know if you have any comments, concerns or feedback now or in the future, and we'll be happy to help.


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Overall Experience  Overall Experience 5.0 out of 5

Dad spent his final 2 and a bit months at Foxland's and despite being towards the end of his life he 'lived' his final few weeks so well, due to the amazing care that he received from all of the staff. He was treated with care and dignity and the staff got to know him. He was very happy and had the
best quality of life he had for some time. Thank you all so much for all that you did for Dad.

Reply from Jazz Lalli, Reviews Team at Foxland Grange

Thank you for your lovely comment. Team Members at Foxland Grange aim to give residents the best quality of life. It is so lovely to hear that Foxland was able to support your loved one for palliative end-of-life care. We appreciate your comments - thank you.


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Overall Experience  Overall Experience 5.0 out of 5

This is an efficiently run and well staffed establishment, and personnel employed here are well motivated and trained, and go the extra mile for their residents and families. The hygiene and catering standards by comparison with other care homes are extremely high, although this is entirely commensurate
with costs.

Reply from Jazz Lalli, Reviews Team at Foxland Grange

Thank you for your lovely comment, Team Members do go above and beyond at Foxland Grange to ensure the highest quality of care for your loved ones. Foxland are passionate about food and it is lovely to hear your opinion on this. Our team members work hard to ensure residents and family members feel part of our Foxland Family.


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Current Review Score: 9.5 (9.539)

Overview of Review Score

The Review Score of 9.5 (9.539) out of 10 for Foxland Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 69 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 66 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.539 for Foxland Grange is calculated as follows: ( (492 Excellents x 5) + (262 Goods x 4) + (49 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 807 Ratings = 4.539

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Foxland Grange is based on 66 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 108 registered maximum number of service users is 21.6, which has been reached with 66 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (87)

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Meet the Team (1)

Katy

Katy Anderson

Job Title: General Manager

Joined: 2023

I qualified as a nurse in 2011 and have worked in various roles during my nursing career.


This has enabled me to gain the experience and knowledge that I have today and to be in the privileged position of managing Foxland Grange.


My roles have included working in hospitals, in a quality team, developing practice for nurses and in complex care in a nursing home. Delivering the best quality care is at the heart of what I do.


I do my utmost to ensure that everyone feels valued, listened to and supported with their needs and wishes. I love to get to know each person in my care and have a friendly chat with their family and friends, so please come in and say hello!


Frequently Asked Questions about Foxland Grange

What types of Care is Foxland Grange registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Foxland Grange provide?

Palliative Care, Convalescent Care, Physiotherapy, Sheltered Housing & Own GP if required are other types of care provided.

How many Rooms does Foxland Grange have?

There are 108 Single Rooms.

What are the Facilities & Services at Foxland Grange?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Foxland Grange to the centre of Wolverhampton?

2.6 mile(s) as the crow flies, distance by road may be significantly further.