Foxland Grange

73 Wergs Road, Tettenhall Village, Wolverhampton WV6 9BN
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9.5 241 Reviews
  • Foxland Grange, Wolverhampton
Foxland Grange in Tettenhall provides first class residential, nursing, dementia and respite care. The community has 98 en-suite bedrooms and on-site nursing facilities.

Residents at the Tettenhall care home can enjoy large, communal spaces to socialise or snug seating areas to relax and enjoy the newspaper and a coffee. There are also wheelchair-friendly landscaped gardens designed for a relaxing walk.

The passionate and dedicated team at Foxland Grange ensures that all residents’ individual needs and requirements are met; whether that is arranging for the chef to make your favourite meal or organising activities for you to enjoy. They encourage residents to stay active, make new friends, and pursue favourite hobbies.

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Care Provided by Foxland Grange

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 108 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Sheltered Housing

Good to Know

  • Person in charge
  • Katy Anderson (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (108)
    • Single Rooms with ensuite Wet Room (98)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Foxland Grange

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,425
    • Self-Funded Residential Dementia Care from £1,525

  • In addition to the weekly fees above, nursing service fees are charged at £229.95 per week. Respite stays
    are subject to a 20% uplift on the prices shown above.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Foxland Grange to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Foxland Grange Reviews (241)

Total of 241, showing 41-60
9.5

Foxland Grange has a Review Score of 9.5 (9.539) out of 10, based on 69 reviews in the last 2 years. Over all time Foxland Grange has 241 reviews.

Overall Experience

  • 160
  • 70
  • 10
  • 0
  • 1

Date Published

241
5
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69
172

Review from J H (Friend of Resident) published on 14 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

there is a feeling of security every time I visit and that is important because it meals that loved ones are safe. Staff are always visible and approachable if help is required. The obvious personal care that is given is impressive - daily shaves, hair, nails, clean and cared for clothing, help with
nourishment and the efficient administration of medicines, all give the impression of a professional and caring management team. This in turn has led to peace of mind for the relatives and friends of residents who have shared their difficult days and months prior to admission.

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Review from L P (Daughter of Resident) published on 14 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom has been a resident for nearly 3 years. It was a difficult decision to make but the team at Foxlands made us all very welcome. The carers are very kind and caring. The management and senior team keep us regularly updated with any changes in Mom's health. The facilities here are amazing, the food
choices are excellent, entertainment programme is brilliant. We feel happy in the knowledge that Mom is safe, well looked after and local to us.

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Review from G B (Friend of Resident) published on 11 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very clean and always a friendly welcome.
A bistro near the entrance is perfect for a meet and greet and all the staff very helpful.
The manager is very prompt at helping over any issues and addresses the situations with courtesy and individual attention.
The activities are varied and well-conducted.
The
weekly menu is well-produced and the chefs serve it up attractively and hot. Often a failure point in many care homes.
Like all residential senior living, the call system for attention can be challenging for both residents and care staff and is probably an issue for some.
Parking is sometimes a bit of a squeeze!
Overall a pleasant and relaxing friendly place to be.

Reply from Samantha Debenham, Reviews Team at Foxland Grange

Thank you for taking your time to submit your review – it was lovely to read your kind words, particularly about the team and dining experience. We understand that parking can sometimes be a squeeze, especially in the afternoon (but is often much quieter in the mornings) – if you’re struggling to park, please do pop in and the concierge and team will do their best to help. In regards to the call buzzer system, you’ll be pleased to hear that this is being worked upon currently to enable a smoother process. Thank you again for your feedback, and please do let us know if you have any comments or suggestions at any time and we’ll be happy to help.


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Review from E C (Daughter of Resident) published on 27 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother loves her room and is very happy spending time in here, with her own things and the lovely bay windows. She is also friends with her neighbour in the companion room. On the whole, the staff are all very kind and friendly, mostly they are lovely, occasionally one is less caring. She finds the
food is not as good as she was expecting but it's just okay. She is very impressed by the activities and entertainment. She says it's very good. Occasionally clothes get lost and the laundry seems to cope at times.

Reply from Samantha Debenham, Reviews Team at Foxland Grange

Thank you for taking the time to submit your review of Foxland Grange – we’re so happy to hear your mother loves her room and has been enjoying the daily activities and entertainment. However, I do note that there may be some small areas for improvement, which we’ll be more than happy to look into for you. In regards to food, our meals are all cooked fresh in-house with menus planned around residents’ wishes, so if there’s anything that we can change or any favourites your mother would like to see on the menu, our head chef would be pleased to look at adding to or adapting our dishes. Thank you again for taking the time to submit your review, and please do let the general manager or any of the senior team know if you have any questions, comments or suggestions now or in the future, and we’ll be happy to help.


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Review from G G (Daughter of Resident) published on 23 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother stayed at Foxland Grange for 4 weeks over the Christmas period. It was such a positive experience for her, and we’ve all been impressed with the standard of care given. Without fail, the staff Mum (and I) came into contact with were so friendly, cheerful and kind and I witnessed this high
standard towards other residents on each of my visits.

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Review from Amanda D (Daughter of Resident) published on 16 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We had lunch with our Mum in the main dining room to celebrate New Year (at the invitation of the home). It was a very pleasant experience, especially as we were made very welcome and the restaurant staff were very kind.

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Review from H M (Daughter-in-law of Resident) published on 11 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

New Year's Day lunch in the dining room was excellent. The staff were friendly, helpful and very caring. They knew exactly what my mother-in-law liked and anticipated her needs (such as cutting up meat and providing the drink she preferred). The meal (three courses plus coffee) was very well-presented,
appealing and tasty and the portion sizes were good too. All in all a lovely experience and demonstrated again that my mother-in-law moving to Foxland Grange was an excellent decision. Thank you to all the staff who made it a New Year to remember.

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Review from Simon C (Son of Resident) published on 5 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother and father are both in the Reminiscence part of the home. The staff do a great job, particularly over Christmas. My parents are not the easiest people to handle, but they do it well, always with a positive attitude and often a smile. The food is very good much better than we eat at home. Please
thank the staff for the great job they are doing.

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Review from C L (Daughter of Resident) published on 15 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Since the new manager took office, the atmosphere in the home has deteriorated. Staff (mostly long-serving) are leaving. The food offering has worsened significantly.

Reply from Samantha Debenham, Reviews Team at Foxland Grange

Thank you for taking the time to write your review. I would like to reassure you that, although we understand change can be a little unsettling, our new General Manager is completely committed to maintaining the excellent standards of lifestyle and care at Foxland Grange, and she is fully supporting her team to deliver this. We hold both regular resident forums as well as relative meetings which everyone is welcome to join, and of course if you’re not available to attend, the manager's door is always open and she will be happy to answer any questions or concerns you may have, or hear any suggestions or ideas for developments you’d like to see at the home. Please do feel free to pop in at any time – you can even join your mother for a meal - and we hope that we’re able to ally your worries now and in the future.


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Review from Judie H (Friend of Resident) published on 6 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely welcome this morning from a lady on reception, very kind and professional.

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Review from Hannah P (Granddaughter of Resident) published on 29 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dined in the private bistro - very nice. Staff are all persistently extremely pleasant. The food was very nice, and a range of options was presented.

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Review from Lisa P (Daughter of Resident) published on 29 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely Sunday lunch experience with Mum in a private dining room.
Staff could not have done more to make it an enjoyable afternoon.

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Review from C M (Daughter of Resident) published on 7 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly staff, always actively helping others and an overall welcoming environment. My mother is well cared for and happy in her home. We have seen an improvement in her since making the choice to move her here. She is settled and safe. She enjoys the food and activities.

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Review from Z A (Granddaughter of Resident) published on 12 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We visited our grandmother for afternoon tea. The food and staff were lovely. Staff very welcoming. I would suggest less cakes and more sandwiches on the afternoon tea - not enough sandwiches for us all and too many cakes. All the food was delicious though.
The room we sat in was beautiful but not
the best location as we could not get out, we had to keep ringing reception to come and open the doors to let us out of that section of the building.

Reply from Samantha Debenham, Reviews Team at Foxland Grange

Thank you for your lovely review, I’m pleased to hear you enjoyed the afternoon tea with your grandmother and that you had a lovely welcome from the team at the home. In regards to the location, we do have some areas in the home with key codes in place for the safety of residents – of course, our concierge as well as the rest of the team are always happy to help visitors around the building, but when you visit again we are also more than happy to provide you with the code should you wish to navigate yourself. Many thanks again for your kind comments, and we look forward to welcoming you again.


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Review from P T (Daughter of Resident) published on 4 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Foxland Grange for over a year, and as a family, we are extremely pleased with the care given to Mum. Everybody we meet is extremely helpful, and caring. Would definitely recommend your services to other people.

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Review from H B (Daughter of Resident) published on 25 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very well designed and maintained premises. Staff very pleasant, kind and empathetic. Plenty of activities for residents, who are encouraged to participate, e.g. 'beach day' and 'craft exhibition', which were very successful due to very good planning plus good weather!

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Review from Angela E (Daughter of Resident) published on 25 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mom has been a resident for five years and her overall experience has been a very happy one. The care team really do become dear friends, who are always happy to give a friendly smile and a hug. They sometimes could do with having extra staff on during the day, as it has seemed to be understaffed
over the last few months. Maybe not as efficient as previously.

Reply from Samantha Debenham, Reviews Team at Foxland Grange

Thank you for your lovely review and comments about our team, which I know they’ll be incredibly happy to hear. Just to reassure you, we always make sure that we have the right numbers of colleagues on hand, both throughout the day as well as the night, seven days a week, to ensure that we always deliver the safe, high quality care that we’re known for. When you visit, you may not always see every team member, especially during the day when there’s lots going on, as some may be delivering personal care in a resident’s room, helping assist with or get residents to or from an activity, or elsewhere with residents in the building, such as supporting them to enjoy the lovely garden or get a cup of tea in our bistro. Thank you again for your kind words and please do let us know at anytime if you have any questions, comments or suggestions and we’ll always be here to help.


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Review from Elizabeth S (Daughter of Resident) published on 21 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I spent the day visiting my Mum who is having respite care at Foxland Grange. We had a lovely lunch together in the separate dining room and were well looked after. Mum has been made to feel very welcome and is being very well looked after. Thank you!

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Review from K R (Granddaughter of Resident) published on 18 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Foxland Grange is everything you pray for in a residential home. The staff genuinely do care and more importantly so do management. They ensure the focus is on treating each resident as an individual and meeting those needs. There is always something for them to do. Activities and trips vary to make
sure there is something for everyone. My grandfather is treated with so much respect and dignity even when his illness sometimes prevents him from treating others the same way. Every member of staff is amazing and there are so many staff members that everyone is well looked after. The food is fantastic and they are offered so much choice, and can request things that aren't on the menu if they fancy something else. As a family member I feel welcome and heard by whoever I approach and actions happen quickly. It is a safe space for all. I hope I am fortunate to find myself somewhere like this if I ever need it.

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Review from L B (Daughter of Resident) published on 6 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent friendly service and delicious lunch

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Current Review Score: 9.5 (9.539)

Overview of Review Score

The Review Score of 9.5 (9.539) out of 10 for Foxland Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 69 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 66 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.539 for Foxland Grange is calculated as follows: ( (492 Excellents x 5) + (262 Goods x 4) + (49 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 807 Ratings = 4.539

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Foxland Grange is based on 66 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 108 registered maximum number of service users is 21.6, which has been reached with 66 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (87)

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Meet the Team (1)

Katy

Katy Anderson

Job Title: General Manager

Joined: 2023

I qualified as a nurse in 2011 and have worked in various roles during my nursing career.


This has enabled me to gain the experience and knowledge that I have today and to be in the privileged position of managing Foxland Grange.


My roles have included working in hospitals, in a quality team, developing practice for nurses and in complex care in a nursing home. Delivering the best quality care is at the heart of what I do.


I do my utmost to ensure that everyone feels valued, listened to and supported with their needs and wishes. I love to get to know each person in my care and have a friendly chat with their family and friends, so please come in and say hello!