Waterside House

41 Moathouse Lane West, Wolverhampton WV11 3HA
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10 44 Reviews
  • Waterside House, Wolverhampton
MHA Waterside House provides residential and dementia care for up to 60 residents within a comfortable and accessible living environment. Located just a short distance from Wednesfield shopping centre and Bentley Bridge retail park, with scenic spots like the nearby canal adding to its appeal. The home is made up of four distinct wings—Bluebell, Primrose, Magnolia, and Heather—each featuring en-suite rooms, lounges and shared dining areas.

The landscaped gardens offer residents a peaceful retreat to enjoy nature. With a summer house, flower-filled pocket gardens, and patio seating areas, the outdoor spaces are perfect for relaxation and outdoor activities. Residents actively engage in gardening projects like the Pot Gang, growing vegetables such as tomatoes, chillies, and potatoes for meals.

Specialising in dementia and residential care, the team utilises innovative tools like interactive ‘magic tables’ and robotic pets to engage and comfort residents. Long-serving staff, many of whom have been part of the team since 2005, provide compassionate, consistent care. The home also offers spiritual support through a chaplain and a relatives’ support group to keep families connected.

Waterside House provides a reassuringly familiar and homely setting where residents feel connected, comfortable, and cared for every day. Whether you’re searching for yourself or a loved one, for short stays or residential and dementia care, the team at Waterside House are here to help.

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Care Provided by Waterside House

  • Type of Service
    • Residential Home
  • Voluntary / Not for Profit Owned
  • For a maximum of 60 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Waterside House

  • Weekly Charges per Person
    • Self-Funded Residential Care £1,023 – £1,159
    • Self-Funded Residential Dementia Care £1,211 – £1,401
  • (these prices are only a guideline, please contact Waterside House to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Waterside House Reviews (44)

Total of 44, showing 21-40
10

Waterside House has a Review Score of 10 (9.952) out of 10, based on 14 reviews in the last 2 years. Over all time Waterside House has 44 reviews.

Overall Experience

  • 37
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Review from R N (Daughter of Resident) published on 1 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone at Waterside is cheerful and helpful both in person and on the phone. Each individual member of staff has developed a happy and jovial relationship with Dad. Despite his dementia, Dad always has a smile for all of them. This gives us, his family, great peace of mind. We know he is happy and
well looked after there.

Reply from Caroline Binnersley, Home Manager at Waterside House

Many thanks for your review it is much appreciated and also for the kind words. The team will be really pleased to know that their dedication and commitment is appreciated.


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Review from Diane L (Daughter of Resident) published on 1 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the staff are extremely caring and all work extremely hard. Nothing is ever too much trouble and I am always made to feel welcome. My mum is very well looked after, in a clean homely environment, it's like a home from home. The care is always very dignified. The knowledge, from all staff, of
dementia, is very apparent whilst my mum is cared for. A huge well done to each and every member of staff, you do an amazing job.

Reply from Caroline Binnersley, Home Manager at Waterside House

Many thanks for your review it is much appreciated and also for the kind words. The team will be really pleased to know that their dedication and commitment is appreciated.


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Review from Brian W (Son of Resident) published on 1 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care Mum has been given has been first class, with the staff and care support also being brilliant. I would recommend the Waterside House to anyone with a person requiring residential help.

Reply from Caroline Binnersley, Home Manager at Waterside House

Many thanks for your review it is much appreciated and also for the kind words. The team will be really pleased to know that their dedication and commitment is appreciated.


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Review from Jillian E (Daughter of Resident) published on 26 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mom is very well looked after and appears to be treated with affection by the staff. She is included in the many activities provided by the home and I believe she is being helped to live her best life possible at this stage of her life. When Mom has been ill, she has been supported by the staff to get
back to health in a very caring way. I feel content that she is in a safe and caring environment and this gives me peace of mind too. She enjoys the homemade food too and is better nourished than when she was self-caring.
The chaplain and the activities staff are second to none and I know that the support they give enhances the home experience and is invaluable to stimulate positive mental health. I appreciate the Christian ethos of the home and feel that this translates into good care for the residents. Thank you, everyone.

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Review from Carol S (Daughter of Resident) published on 18 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the very first visit to Waterside House, I knew that my Mom would be happy there and that myself and our family would have peace of mind with Waterside House being Mom's new home. The amazing care, support and compassion that all the staff show towards my Mom and to all of her family is second
to none. I have witnessed all residents being treated equally and fairly at all times whilst visiting. There is always some activity or some sort of entertainment going on at Waterside House to suit everyone, including Sunday services. Waterside House is an extraordinarily clean and contemporary accommodation with lovely gardens and in a quiet location. I always find Mom and other residents very clean and well kept. I can't speak highly enough of Waterside House, its carers and its ethos.

Reply from Daniel Cash, Home Manager at Waterside House

Many thanks for your kind words and review. The team have worked really hard to keep everyone safe and well and they will be really happy to hear your feedback.


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Review from Stephanie Q (Daughter of Resident) published on 9 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident until July 2020.
During the short time, he spent at Waterside he could not have had better care. He was always saying how safe he felt and how kind everyone was.
In his last few days, the staff and Vicar went over and above to ensure his end of life plan was just right whilst
never forgetting how we his children were feeling.
I couldn't have asked for anything better for Dad and would highly recommend MHA Waterside House to anyone who wants care for their loved one which is second to none.

Reply from Linda Lovatt, Home Manager at Waterside House

Thank you so much for your kind words. It was our pleasure and privilege to care for Dad, also to get to know yourself. My door is always open for a chat.


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Review from Joy S (Daughter of Resident) published on 23 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself and all my family are so pleased with the individual care and high standard of support that my mother is receiving - which we would describe as outstanding.
They have a very motivated pastor and activities team who provide activities and fun sessions for the residents, posting regular updates
and photos on FaceBook and good communication.
The care home is more than fit for purpose, clean, spacious rooms with beautiful outdoor space and gardens. A lovely care home.

Reply from Linda Lovatt, Home Manager at Waterside House

Thank you for your kind words. I am very proud of my team at Waterside, and it’s a pleasure to care for your mum. It’s been a pleasure to get to know you as a family; my door is always open.


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Review from Lynn V (Daughter of Resident) published on 22 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very impressed by the high level of care provided. The family have never had any cause for concern. I would recommend Waterside House wholeheartedly. Wonderful, caring staff.

Reply from Linda Lovatt, Home Manager at Waterside House

Thank you for your lovely review and kind words; it is our pleasure and privilege to look after your loved one.


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Review from John H (Husband of Resident) published on 22 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My impression of the name of 'Waterside House' will be foremost in my mind after the care taken of my wife during her stay. She could not have had any better care. She was respected by all the staff and I felt that she was 'part and parcel' of the home. From the manager throughout, the whole staff were
committed to the care of the residents and indeed the relatives of the residents too! I will have memories of events which affected my wife - the likes and dislikes in food, hot cups of tea. My family members and I always had a wonderful welcome on visitors' days and the same when leaving the home. We hope that we will be regarded as 'friends' of Waterside House.

Reply from Linda Lovatt, Home Manager at Waterside House

Thank you so much for the kind words; it was a pleasure to care for your wife. We also have fond memories of our time with yourself as a family, you will always be welcome at Waterside House so please do not be strangers.


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Review from Neil S (Son of Resident) published on 24 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Some nine months now that Mom has been a resident at Waterside and from the outset, we could not have asked for better.
The care received is second to none, with nothing being too much trouble.
All staff are so caring, friendly and genuine in their love for residents.
Activities and events are daily
held and are of a very high standard, catering for the needs of all.
When we first moved Mom in, we were told that this was to be treated as HER home in every aspect and this has proved to be very true.
It has been such a blessing to ourselves that we know she is in such a lovely home.
Cannot say how great the staff are; just terrific.
Thank you all.

Reply from Linda Lovatt, Home Manager at Waterside House

Thank you for you review and kind words; we are so happy that your Mom has settled into her new home. If you have any concerns or queries please free to see me as my door is always open. I will pass your kind words onto the team.


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Review from Keith J (Son-in-law of Resident) published on 3 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has seemed to gain a second chance at life, happier and healthier. Even though her mind may not be complete, her life is better now she is in Waterside. The staff at Waterside are excellent and are professional and caring. I would recommend Waterside to anyone, whose relatives suffer
from this condition.

Reply from Sally Ann Matts, Home Manager at Waterside House

Thank you for your lovely review. When I read your comments to the staff they are so proud and happy to hear that your Mother- in law's outlook on life has improved. She has settled well at Waterside House and made lots of friends.
Thank you again for your comments.


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Review from Joanne C (Respite Resident) published on 18 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father had a two-week stay at Waterside House, private respite, in order to allow us to have a break to recharge our batteries. My father's room was a lovely decent size and it was clean. The staff, with whom we had regular daily contact with, were kind, caring and couldn't do enough for my father
and also us as visitors. On a couple of occasions, the lounge was busy with residents having sing-alongs, lots of interaction with the residents from staff was witnessed, there was a lovely atmosphere on these occasions.
My father enjoyed his cigarettes and we regularly sat outside in the lovely garden area. Thank you all concerned at Waterside House.

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Review from Susan K (Daughter of Resident) published on 3 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the care I see given to all residents. It is a place I would like to spend my last years if I were in need of that care.

Reply from Sally Ann Matts, Home Manager at Waterside House

Thank you so much for taking time to complete this review; it is lovely to hear that Waterside is somewhere you yourself would spend your last years if needed.


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Review from Elizabeth R (Daughter of Resident) published on 3 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care. Wonderful staff. Friendly environment for residents and family member. Our family experience at this care home has been fabulous, every staff member is very helpful from the kitchen staff, domestics and laundry staff right to the management and seniors. As a family, we are pleased our
mum is in here.

Reply from Sally Ann Matts, Home Manager at Waterside House

Thank you for taking time to give such a lovely review; we are so happy you would recommend us to others, your Mum is a pleasure to know and keeps us smiling.


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Review from Bryn G (Son of Resident) published on 13 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were asked to attend a six monthly care plan review to ascertain that the care plan in place for my mother meets with our approval and also any question that we needed to ask could be discussed. The staff were excellent, very understanding and caring, not only at the meeting but every time we visit.
It is comforting to know that our loved one is being well cared for in this environment.

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Review from Lynn G (Daughter of Resident) published on 28 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident for 18 months, during this time I have found the staff to be very caring and communicate any problems Dad has. I believe he enjoys his days here, having a laugh with them.
He always looks clean and tidy and they cope with his toileting. I very much appreciate this and
know from my experience of caring at home that this can be tricky to plan. It always amazes me, but give me peace of mind, that Dad is being treated with such kindness and love. Dad would probably want me to mention the food - 'It's excellent'. Nothing left on the plate here. The management is always available if we have a problem and always approachable.

Reply from Sally Ann Matts, Home Manager at Waterside House

Thank you for your lovely comments; we will pass them on to the team especially the kitchen. We are so glad your Dad is so happy at Waterside, he certainly is part of the family.


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Review from Kevin B (Son of Resident) published on 17 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Moved mom from an Extracare self-contained flat to Waterside House to get the extra support she needs now her dementia has progressed. We have found the facilities and staff at Waterside to be first class, the building is being redecorated to a high standard and all the staff are friendly and nothing
is too much trouble.
With the security in and out of the building, it is a much safer environment for her to live in and helps us knowing she is well cared for.
We have seen a marked improvement to her outlook on life, even cracks the odd joke now.
She now has company throughout the day and has made lots of new friends, so the depression of living alone has almost disappeared.
She has her own bedroom with ensuite if she wants some alone time, but spends most of the day in the dayroom with friends and staff.

Reply from Sally Ann Matts, Home Manager at Waterside House

Thank you for your lovely review. When I read your comments to the staff they were so proud and happy to hear that Mom's outlook on life has improved. Mom has settled well at Waterside House and made lots of friends.
Thank you again for your comments.


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Review from M B (Resident) published on 13 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful, always someone to talk to. Very good meals. Bedding clean and comfortable.

Reply from Sally Ann Matts, Home Manager at Waterside House

Thank you for your review. It was lovely meeting you, I’m glad you enjoyed your stay and we hope you will come and visit soon.


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Review from Helen C (Daughter of Resident) published on 13 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic home, the staff have been brilliant looking after my mum. She has enjoyed her respite stay and wants to go again as there is plenty to keep mum occupied. Highly recommend the staff, they were lovely and friendly.

Reply from Sally Ann Matts, Home Manager at Waterside House

Thank you for the review. Your Mum thoroughly enjoyed her stay with us and we are pleased to receive the positive feedback from yourself with regards to care provided by Waterside House. We look forward to seeing your Mum again in the future.


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Review from Brian K (Brother of Resident) published on 13 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother was resident here for 22 months and was happy and content and really believed he was a favoured resident by the staff and visiting activity leaders. He enjoyed the company of the other residents although he liked his own company which has always been a way of life. Unfortunately, he had to
be admitted to a nursing home as his health deteriorated and needed one to one attention. As a family, we are extremely grateful for the care and attention he received during his residency.

Reply from Sally Ann Matts, Home Manager at Waterside House

Thank you for your lovely review and the excellent feedback you have given. We wish your Brother well and will miss him at Waterside House.


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Current Review Score: 10.0 (9.952)

Overview of Review Score

The Review Score of 10 (9.952) out of 10 for Waterside House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.952 for Waterside House is calculated as follows: ( (160 Excellents x 5) + (8 Goods x 4) ) ÷ 168 Ratings = 4.952

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Waterside House is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (9)

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