Waterside House

41 Moathouse Lane West, Wolverhampton WV11 3HA
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10 44 Reviews
  • Waterside House, Wolverhampton
MHA Waterside House provides residential and dementia care for up to 60 residents within a comfortable and accessible living environment. Located just a short distance from Wednesfield shopping centre and Bentley Bridge retail park, with scenic spots like the nearby canal adding to its appeal. The home is made up of four distinct wings—Bluebell, Primrose, Magnolia, and Heather—each featuring en-suite rooms, lounges and shared dining areas.

The landscaped gardens offer residents a peaceful retreat to enjoy nature. With a summer house, flower-filled pocket gardens, and patio seating areas, the outdoor spaces are perfect for relaxation and outdoor activities. Residents actively engage in gardening projects like the Pot Gang, growing vegetables such as tomatoes, chillies, and potatoes for meals.

Specialising in dementia and residential care, the team utilises innovative tools like interactive ‘magic tables’ and robotic pets to engage and comfort residents. Long-serving staff, many of whom have been part of the team since 2005, provide compassionate, consistent care. The home also offers spiritual support through a chaplain and a relatives’ support group to keep families connected.

Waterside House provides a reassuringly familiar and homely setting where residents feel connected, comfortable, and cared for every day. Whether you’re searching for yourself or a loved one, for short stays or residential and dementia care, the team at Waterside House are here to help.

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Care Provided by Waterside House

  • Type of Service
    • Residential Home
  • Voluntary / Not for Profit Owned
  • For a maximum of 60 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Waterside House

  • Weekly Charges per Person
    • Self-Funded Residential Care £1,023 – £1,159
    • Self-Funded Residential Dementia Care £1,211 – £1,401
  • (these prices are only a guideline, please contact Waterside House to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Waterside House Reviews (44)

Total of 44, showing 41-44
10

Waterside House has a Review Score of 10 (9.952) out of 10, based on 14 reviews in the last 2 years. Over all time Waterside House has 44 reviews.

Overall Experience

  • 37
  • 6
  • 0
  • 0
  • 1

Date Published

44
11
11
14
30

Review from Margaret H (Sister of Resident) published on 7 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister went to Waterside House April 10th of this year. She has been treated with dignity and support and any issues that arise are dealt with quickly ensuring her safety and well being. Unfortunately, she is not mentally able to complete this review.

Reply from Sally Ann Matts, Home Manager at Waterside House

Thank you so much for your comments about the care your sister has received at our home. To describe the care as good and that your sister was treated with excellent dignity is indeed an accolade and one I know the staff will be proud to hear. Once again thank you for your comments.


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Review from Karen W (Daughter of Resident) published on 23 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 1.0 out of 5

Poor communication on all levels. Poor management. Lack of knowledge re staff - no common sense, poor caring skills, lazy. Lack of motivation. Poor attitude.


Needs refurbishing, smells. Very hot, poor ventilation. No stimulation for residents. Would advise others not to put their loved ones

in the home.

Reply from Sally Ann Matts, Home Manager at Waterside House

Thank you for sharing your concerns with us about your experience at our home. We would very much like the opportunity to meet with you to discuss your concerns in more detail, please could you contact us if you would like this to be arranged?


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Review from Paula C (Daughter of Resident) published on 9 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Happy with Mom's care, highly recommend.

Reply from Sally Ann Matts, Home Manager at Waterside House

Thank you for taking the time to tell us how happy you are with the care provided for your Mom, the team will be pleased to hear how highly you think of them.


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Review from Lynn J (Daughter of Resident) published on 9 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been here for 2 years, and I can honestly say he has had brilliant care. The staff are caring and respectful. Nothing is too much trouble. They always keep me informed if there are any problems with dad.
I have no complaints, only admiration and respect for management and staff.

Reply from Sally Ann Matts, Home Manager at Waterside House

Thank you so much for your comments about the care your Dad has received at our home. To describe the care as brilliant and nothing being too much trouble is indeed an accolade and one I know the staff will be proud to hear. Once again thank you for your comments.


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Current Review Score: 10.0 (9.952)

Overview of Review Score

The Review Score of 10 (9.952) out of 10 for Waterside House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.952 for Waterside House is calculated as follows: ( (160 Excellents x 5) + (8 Goods x 4) ) ÷ 168 Ratings = 4.952

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Waterside House is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (9)

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