Arbour Lodge

92 Richmond Road, Compton, Wolverhampton WV3 9JJ
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9.9 53 Reviews
  • Arbour Lodge, Wolverhampton
Arbour Lodge is a care home that has been rated as 'Good' by the Care Quality Commission on 20 September 2017.

Situated in Wolverhampton, highly skilled and caring staff offer comfort to residents.

Residents can have their own GP if required, their own Furniture and pets.

Close to shops and public transport, their is also a lovely garden for residents to enjoy.

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Care Provided by Arbour Lodge

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 29 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Amanda Jobber (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (29)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2003

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Arbour Lodge Reviews (53)

Total of 53, showing 1-20
9.9

Arbour Lodge has a Review Score of 9.9 (9.930) out of 10, based on 16 reviews in the last 2 years. Over all time Arbour Lodge has 53 reviews.

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Review from Michael colin M (Friend of Resident) published on 19 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I recently visited a resident who has been known to me for some time, and asked if i could visit with his son, who was very happy for me to do so. During our visit we were greeted with a warmth I cant explain! from the greeting to being offered tea and a biscuit which was very kind. during our visit
the compassion and care that i saw being delivered to the people that stay there is something that made me feel so grateful that we have people that care for their residents and families alike, truely amazing. wonderful activities and staff involvement at this time was an eye opener, encouragement and supporting those who would not have a great insight into what was going on due to their conditions and ailments but were supported to actively participate, bought a tear to my eye. what an extraordinary staff team they have at this care home, making so many people feel happy and loved. keep up your amazing care of the elderly they deserve it. you should be so proud of yourselves.

Reply from Abbie Shaw, Marketing Officer at Arbour Lodge

Thank you so much for taking the time to share such a heart-warming review of your experience at Arbour Lodge Residential Home. We are delighted to hear that your visit with the residents and their families left such a lasting impression on you. Your kind words are truly appreciated, and we are thrilled to know that our efforts to create a warm and welcoming environment have been recognised. Your support and encouragement mean a great deal to us as we continue to strive for excellence in caring in our community.Thank you once again for your lovely review.


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Review from Susan S (Daughter of Resident) published on 12 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We needed to move Dad into a care home quickly after several falls at home and so the experience was quite traumatic.
From the moment he moved in the staff at Arbour lodge have shown such care and kindness to him! In fact, not just to him but also to me, supporting me through the whole process.
I
chose Arbour Lodge as when I stepped through the door I was met by a warm and friendly atmosphere. It truly does not feel like a 'care home' but rather just a 'home' where everyone is accepted and treated with love, kindness and respect. The staff know their residents as people, being aware of their likes/dislikes and there is always someone I can speak to about Dad.
The place is also full of life and laughter with the residents encouraged to join in with activities from exercises to painting and crafting. They have managed to get my Dad engaged in activities I never thought he would do, such as exercises and dancing!
Thank you so much for everything you do!

Reply from Abbie Shaw, Marketing Officer at Arbour Lodge

Your kind words have touched our hearts deeply at Arbour Lodge. We are truly honoured to hear about the positive impact our care home has had on your father and yourself during what we understand was a challenging time. From the moment your father moved in, we made it our mission to provide him with the care, love, and respect he deserves. Knowing that our staff's kindness and support have extended to you as well means the world to us. Your comfort and peace of mind are paramount to us, and we are grateful for the trust you have placed in our team. Seeing your father participate in activities that bring him happiness is incredibly rewarding for us. We take great joy in fostering an environment where residents can thrive and explore new experiences, and we love hearing about their engagement in activities like exercises and dancing. Thank you from all of us at Arbour Lodge.


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Review from Michelle T (Daughter of Resident) published on 7 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has moved into Arbour Lodge after living in his own home for over 60 years and we are absolutely over the moon that he is living there. The manager and her colleagues from when we visited initially to have a look around to when my father moved in have been truly amazing. The staff have shown
us and my father kindness, care, understanding and are so thoughtful. The warmth that you feel and the tremendous energy and joy when you walk through the door is incredible. My father is so happy when we visit and as a family, we know he is in a truly wonderful home and that he is being cared for and looked after so well. We can tell that my father's individual needs are being met and we have complete trust in the staff. My father is flourishing in his new home and we know that he is warm, content and happy, is eating delicious food, has lots of company and companionship and is being looked after by such wonderful and dedicated people.

Reply from Abbie Shaw, Marketing Officer at Arbour Lodge

Thank you so much for sharing your experience with us and for entrusting us with the care of your father. We are thrilled to hear that he is flourishing and happy in our home. Our team at Arbour Lodge is dedicated to providing a warm and caring environment where all residents feel at home and supported. It warms our hearts to know that your father is enjoying delicious food, companionship and the thoughtful care provided by our staff. We strive to meet the individual needs of each resident and it is wonderful to hear that you have complete trust in us.


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Review from Karen M (Daughter of Resident) published on 4 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Choosing a care home for a parent is a difficult task. When my brother and myself arrived at Arbour Lodge we knew that was the place for our mom. Such a warm friendly greeting, residents looking calm, happy and well cared for. Mom has been here since August, she has formed good relationships with residents
and staff alike. The staff always have time to stop and talk and it's clear to see how dedicated and caring they are. There are a wide range of activities in and outside the home. The food is excellent and served in a cosy dining room. Thank to all, you are a credit to your profession.

Reply from Abbie Shaw, Marketing Officer at Arbour Lodge

Thank you for your kind words and heart-warming review of Arbour Lodge Care Home. We are delighted to hear that both you and your brother found our home to be the perfect place for your mom. We are thrilled to hear that your mom has settled in well and has formed strong relationships with both fellow residents and staff members. Our team believes in creating a warm and welcoming environment where everyone feels like part of a big family. Your feedback means the world to us and we are grateful for your appreciation of our team's dedication and care. We will continue to strive to provide the best possible care for your mom and all our residents. Thank you for trusting us with her care.


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Review from Lesley D (Daughter of Resident) published on 29 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for the staff, there is a lovely atmosphere and I know Mum is in safe hands, being well looked after.

Reply from Amanda Jobber, Manager at Arbour Lodge

Thank you for your review of Arbour Lodge. We aim to treat everyone like our own, providing the care, love and support at what can be a difficult time for both the resident and their families. Once again Thank you.


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Review from Richard M (Son of Resident) published on 10 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had been very reluctant to move from her home to full-time care. However, due to the efforts and dedication of the staff at Arbour Lodge, the transition went smoothly. My mother had to have full-time care as she was, at nearly 99, unable to move independently. There was a range of activities
for her to take part in and we were extremely grateful for the perseverance shown by staff to include her in all activities. The staff are kind and extremely welcoming.


Unfortunately, my mother died within three months of moving into Arbour Lodge. We could not have wished for more during the last week when we virtually moved into the home. The staff were kind, and thoughtful and made her last few weeks as comfortable as could be. They rightly prioritised my mum but at all times were attentive to our needs showing much empathy and thoughtfulness.


Reply from Abbie Shaw, Marketing Officer at Arbour Lodge

Our team at Arbour Lodge extends our heartfelt condolences to you and your family during this difficult time. We are grateful for your kind words and are glad that your mother's transition to our care was smooth and that she found comfort and support during her time with us. It was an honour to care for her, and we are thankful for the opportunity to have been a part of her life. Our staff truly prioritises the well-being of our residents and their families, and we are grateful for your recognition of their kindness, thoughtfulness, and empathy. Thank you for sharing your experience with us, and please know that our doors are always open should you need any support or assistance in the future.


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Review from Dianne W (Friend of Resident) published on 12 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Upon arrival greeted by staff based in office, always welcoming. My friend was in the main lounge enjoying a musical event. All residents seemed to be having a good time, with staff and residents joining in. I took my friend into the empty dining room as I have to shout to help her hear me. She has
refused to wear hearing aids for years. Staff had just served hot drinks to residents. After a while my friend suddenly needed the toilet. Staff showed me where to take her and asked if she was ok to go unassisted as I escorted her to the toilet. She had had an accident needing a new pad and trousers. I asked a staff member who was still on her break. She immediately assisted and brought my friend back to me feeling happier. All staff are friendly and helpful.

Reply from Abbie Shaw, Marketing Officer at Arbour Lodge

Thank you for sharing your feedback about Arbour Lodge. We are pleased that you had a good experience and felt welcomed by our staff. Our team is dedicated to providing support whenever it is needed. Your comments are valuable to us as we aim to create a warm and supportive environment for all residents at Arbour Lodge


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Review from J A (Niece of Resident) published on 15 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt has been a resident here for just over a year now and the care she receives is excellent. The staff are all very friendly and helpful and being a smaller home they know all the residents very well. My Aunt settled straight in and always says that she is very happy here. This has come as a huge
relief to me and I am so grateful for all of the support both she and I have been given. I have no hesitation in recommending Arbour Lodge to others.

Reply from Abbie Shaw, Marketing Officer at Arbour Lodge

Thank you for your incredibly kind and lovely review, we are glad you are happy with the service that our home provides. I will ensure to pass on your kind review to our brilliant staff team at Arbour Lodge.


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Review from Jacqueline H (Friend of Resident) published on 25 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Came to visit a dear friend whom I haven't seen for some time now due to travelling distance and I must say it was an absolute pleasure to see how well she is looked after especially after a short illness (and at our age, any illness can be a serious one).
I was greeted by the manager who is very friendly
and was more than happy to help I must have timed my visit just right as tea and biscuits were being offered out it was so lovely to sit and chat just like we did many moons ago the staff here are so pleasant always asking if anything was needed and the smell of food cooking coming from the kitchen was beautiful.
I just like to say what a fantastic job you are all doing and thank you so much

Reply from Abbie Shaw, Marketing Officer at Arbour Lodge

Thank you for your incredibly kind and lovely review; we are glad you are happy with the service that our home provides. I will ensure to pass on your kind review to our brilliant staff team at Arbour Lodge.


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Review from Rebecca W (Daughter of Resident) published on 30 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been residing at Arbour Lodge now and the service he receives is second to none. The staff are all so friendly and helpful, nothing is too much trouble. From the moment Dad arrived he settled straight in and this was down to the wonderful caring staff. My family are so grateful for all of
the help and support not only my dad receives but myself and sister.
We feel lucky to have found Arbour Lodge and cannot recommend this care home enough to anyone looking for the next step for family member.

Reply from Amanda Jobber, Manager at Arbour Lodge

Thank you for your review of Arbour Lodge. We aim to treat everyone like our own, providing the care, love and support at what can be a difficult time for both the resident and their families. Once again Thank you.


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Review from Christine B (Sister of Resident) published on 17 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother became a resident in 2014 and remained there until he died in October. He regarded the carers at Arbour Lodge as his family and was very happy there. The care, friendship and compassion he was given was second to none. He enjoyed joining in the crafts, entertainment and, when able, going
out on excursions.

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Review from Anastasia J (Friend of Resident) published on 20 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been at this lovely home now for a few months. Since moving there, her emotional well-being has improved greatly, she appears so much happier thanks to the management and staff who are always pleasant and very welcoming, nothing is too much trouble. The home has a lovely atmosphere. Very
homely.

Reply from Amanda Jobber, Manager at Arbour Lodge

Thank you for reviewing Arbour Lodge, we take pride in the service we provide and ensure each individual's stay is enjoyable.


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Review from K L (Daughter of Resident) published on 10 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom has settled into Arbour Lodge very well. With her illness comes lots of confusion and the staff know how to treat and look after her very well. Mom always goes on about how nice the food is and always looks forward to meal times. She celebrated her 90th birthday a few months ago and the staff
decorated the dining room for her to make her feel special.
She loves having her hair done in the salon. She also has her nails done which she loves too.
They have singers come in to entertain the residents and encourage them to have a dance and have fun. Arbour Lodge is a very safe and secure place for everyone, thanks to the Manager and her staff.

Reply from Amanda Jobber, Manager at Arbour Lodge

Thank you for your review of our service, we take pride in supporting each individual with person-centred care, privacy and dignity. We aim to make their stay as comfortable and enjoyable as possible.


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Review from Belinda H (Friend of Resident) published on 4 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend is very well looked after, warm and friendly place, nothing is too much trouble, management is on the ball with everything, it's like a hotel where residents can walk around on their own, go in the garden whenever they want to. Activities for them, food is lovely, my friend has settled in
well, eats well, is happy and loves having a chat with staff and residents. Arbour Lodge doesn't have you sitting around all day, they like you to get up and exercise your legs and body if you are able too. I'm so happy when l visit and also when l come out. I know she's well looked after. Plenty of space to sit in different lounges, also it's good to have a separate dining room. Would definitely recommend Arbour Lodge. l must say stayed in a previous home, health wise and walking was awful. My friend went to Arbour Lodge and within a few days was walking so much better, unbelievable. Well done Arbour Lodge.

Reply from Amanda Jobber, Manager at Arbour Lodge

Thank you for your review of our service, we take pride in supporting each individual with person-centred care, privacy and dignity. We aim to make their stay as comfortable and enjoyable as possible.


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Review from Katie P (Granddaughter of Resident) published on 21 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The change we have seen in my Nan since being at Arbour Lodge has been incredible and such a relief! She refers to it as her home and looks forward to returning there after a day out with us, when we visit her the staff treat her and talk to her as though she is a much loved member of their family and
it's lovely to see her so at ease.
Other residents who have struck up a conversation with me whilst I've been there also seem very content and relaxed. She hasn't been "challenging" whilst there, has not experienced any falls or injuries and we just know how content she is at Arbour Lodge. She's laughing, confident and smiling when we visit her and she speaks fondly of the home, staff and other residents. She also looks very well kept since being cared for at Arbour Lodge. She no longer sleeps the day away in her room, instead, she's returned to her sociable and cheeky self!
Thanks to all the staff x

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Review from Laura A (Granddaughter of Resident) published on 9 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff at Arbour Lodge take great care and pride in the work they do and you can tell they genuinely care for each resident. My grandmother seems very happy and in good spirits when I visit. There’s a great range of activities and events that happen at Arbour Lodge giving the residents the chance
to celebrate current events whilst getting the families involved too. Any queries I have are always dealt with by the management team amazingly, nothing is ever too much trouble and they are all so friendly and make me feel welcome each time I visit. Cannot fault Arbour Lodge at all, I highly recommend this care home.

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Review from Lorraine D (Daughter of Resident) published on 19 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

At the end of January 2021, our mother was initially booked into Arbour Lodge for respite care as she suffers with Alzheimer’s/ Dementia. Like many other families, we struggled with the idea of placing her into residential care especially during covid. Any reservations were soon dispelled and replaced
with respect, admiration and heartfelt gratitude for the consistently high standard of care being delivered in order to keep both residents and staff safe. Within days we noticed a positive change in mom. Her confidence returning, she engaged more with others became less anxious and appetite increased. All of this and more is due to the care, hard work, dedication and commitment delivered by the excellent care team within Arbour Lodge. This high standard of service delivery is managed and maintained under the guidance of an excellent manager whose professional dedication is ensuring both team and residents' health and welfare needs are met. Happy Mom. Happy family. Thank you.

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Review from Robert P (Friend of Resident) published on 4 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A close friend has recently gone into Arbour Lodge. The care shown to her was excellent. I have also had a member of my family in Arbour Lodge. I found the care wonderful.

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Review from Brian C (Friend of Resident) published on 2 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A relative was a resident about three years ago and at the time I was very happy how the home was run. Recently a friend moved into the home and I was extremely surprised at the improvements made and the attention to the care and welfare of the residents. I would not hesitate to recommend Arbour Lodge
to anyone.

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Review from L C (Friend of Resident) published on 2 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been impressed by the standard of care provided by all the staff at Arbour Lodge.

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Current Review Score: 9.9 (9.930)

Overview of Review Score

The Review Score of 9.9 (9.930) out of 10 for Arbour Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.930 for Arbour Lodge is calculated as follows: ( (174 Excellents x 5) + (13 Goods x 4) ) ÷ 187 Ratings = 4.93

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Arbour Lodge is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Dec 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Arbour Lodge

What types of Care is Arbour Lodge registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Arbour Lodge provide?

Own GP if required is an additional type of care provided.

How many Rooms does Arbour Lodge have?

There are 29 Single Rooms.

What are the Facilities & Services at Arbour Lodge?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Arbour Lodge to the centre of Wolverhampton?

1.3 mile(s) as the crow flies, distance by road may be significantly further.