Arbour Lodge

92 Richmond Road, Compton, Wolverhampton WV3 9JJ
Submit a Review
9.9 53 Reviews
  • Arbour Lodge, Wolverhampton
Arbour Lodge is a care home that has been rated as 'Good' by the Care Quality Commission on 20 September 2017.

Situated in Wolverhampton, highly skilled and caring staff offer comfort to residents.

Residents can have their own GP if required, their own Furniture and pets.

Close to shops and public transport, their is also a lovely garden for residents to enjoy.

Show Arbour Lodge on the Map

Care Provided by Arbour Lodge

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 29 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Amanda Jobber (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (29)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2003

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Arbour Lodge Reviews (53)

Total of 53, showing 21-40
9.9

Arbour Lodge has a Review Score of 9.9 (9.930) out of 10, based on 16 reviews in the last 2 years. Over all time Arbour Lodge has 53 reviews.

Overall Experience

  • 40
  • 13
  • 0
  • 0
  • 0

Date Published

53
5
9
16
37

Review from Lesley P (Daughter of Resident) published on 30 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are extremely dedicated, caring and nothing is ever too much trouble. Even through these last few months they always respond in a cheerful manner to our requests for Facetime and all calls. Mom is always so happy which is reassuring for the family. Big thanks go out to all the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julie L (Daughter of Resident) published on 28 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom chose herself to come to Arbour Lodge for respite care after a number of falls in her own home. After only 2 weeks, the staff helped her to regain her confidence and she decided to stay permanently. Both management and staff are very professional but also caring and loving towards the residents.
Mom soon settled in and to our surprise joined in regularly with the many activities on offer, singing, artwork, exercise classes etc.
Arbour Lodge is always clean and tidy and provides a high standard of care. Well done team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Shelagh M (Daughter of Resident) published on 27 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Well managed care home with excellent caring staff. Staff are always welcoming kind and friendly and regularly keep in touch with me informing me of my mother’s situation and health. Furthermore her room is very well kept with en-suite.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Martin L (Son of Resident) published on 27 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I’ve written to recommend Arbour Lodge Carehome who have looked after my mother for 18 months now. Everyone is so friendly and kind - it’s always a real pleasure to visit Mum and catch up. I love chatting to the staff, fellow residents and their families. I know before the COVID crisis, they arranged
trips, exercise sessions, musical afternoons, crafting and games to encourage and entertain the residents. Mum loves these and it’s clear the others do too. She’s made new friends with the other residents and with the lovely team who care for her which has been a great help. It’s very reassuring knowing she’s safe, well and happy at Arbour Lodge. Recently during the COVID crisis, we’ve faced some of the most serious challenges ever and Care homes have been particularly affected by the virus but despite all this, Arbour Lodge have kept all their residents safe and well with strict health and safety measures. I can highly recommend Arbour Lodge. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Martin G (Son of Resident) published on 26 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mom seems very happy in the home, unfortunately, disappointed we have not been able to see her since March but obviously, that's not the fault of the staff in the care home. I know if there was any problems the staff would be in touch happy to know that mom is well looked after.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tim P (Son of Resident) published on 23 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff who do a great job looking after mum. Even during these difficult times, they make arrangements for residents to see family members even though it's just through a window. The effort they put in to make a VE Day celebration was very much appreciated.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Stephanie O (Daughter of Resident) published on 20 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Arbour Lodge is truly an amazingly clean, friendly exceptional care home, nothing is too much trouble for the management or their experienced and caring staff. My Mom's room is kept extremely clean along with her laundry that is always washed, ironed and put back in its place. My mom always looks clean
and well dressed when any of my family visit. The food always looks well prepared, hot, nutritious and very appetizing. They have excellent entertainment and different activities which I feel is very important. Could not wish for a be
a better place for my mom to live. Many thanks to the management and staff. The staff could not be kinder, caring or accommodating for my mom and go above and beyond to keep the residents and family happy.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lynda G (Daughter of Resident) published on 20 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An exceptional care home run by exceptional staff. Each staff member, from the Manager down, has the interests of the residents at the core of their concern. The staff are well qualified and during the pandemic have shown a level of professionalism/friendliness second to none. It was the first home
we looked at and as soon as we walked in we knew we needn't look anywhere else. The staff were happy and the residents were happy too. Spotlessly clean and plenty of stimulation for the residents. Many have Dementia/Alzheimers and they are treated with love, patience and dignity. I can't recommend the home highly enough. Five-star staff in a five-star home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ann H (Daughter of Resident) published on 20 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and all the staff are extremely helpful. They have looked after my dad all through lockdown and have kept him safe, my dad is very happy there. The member of staff who deals with activities within is fantastic. My dad has really taken to her.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L P (Friend of Resident) published on 19 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has recently gone into Arbour Lodge and I was pleased as I know she will be looked after so well and she will be so happy. I have had family and friends in Arbour Lodge before and they have had excellent care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lyn M (Daughter of Resident) published on 9 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Arbour Lodge is unique, not only do they care with compassion, dignity, and love, they are so approachable. The home is beautiful! My mother has had excellent care, staff showing great knowledge of care needed in looking after the elderly with dementia and other health-related concerns. Meals are exceptional,
with fantastic choices on offer at meal times. I could not have chosen a better home. The manager is always there to chat to and the team are so friendly and approachable at all times. Thank you to everyone at Arbour Lodge, you should be so proud.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Darren B (Son of Resident) published on 8 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom has settled in well, made new friends, eating well and happy. Staff always helpful when we call and answer any questions we may have. We know she is safe and been well cared for. When we telephone, we have lovely chats with her and have no concerns about her wellbeing.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from W S (Son of Resident) published on 22 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Under the lockdown, Arbour Lodge have displayed excellent care, under a stressful time. We were allowed to see Mother through glass windows and FaceTime her via the internet. The care she had is second to none.
Many thanks.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Pam (Daughter of Resident) published on 27 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother went to Arbour Lodge in April 2020. It was a very difficult time because we were unable to view the care home prior to her move.
On the first evening, I was sent photographs of the home, my mom's room, which is light and clean and the view from her bedroom window. My mom settled very quickly
and enjoys the activities that are offered, she loves singing, dancing and crafts. We are sent frequent videos of her participating, it's lovely to see her smiling and enjoying the company of the staff and residents.
The care, service and devotion of all staff is evident and nothing is too much trouble. I can call and speak to my mom on the telephone, and other different media platforms. In addition, we can drive to Arbour Lodge and see my mom and give her a wave at a safe distance.
Mom has been unwell a couple of times recently and every time I have been contacted by management or senior staff, giving clarification of her condition, treatment and care.
Arbour Lodge; A little gem.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julie R (Daughter of Resident) published on 27 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Arbour Lodge is truly an amazingly clean, friendly exceptional care home, nothing is too much trouble for the management or their experienced and caring staff. My Mom's room is kept extremely clean along with her laundry that is always washed, ironed and put back in its place. My mom always looks clean
and well dressed when any of my family visit. The food always looks well prepared, hot, nutritious and very appetising. They have excellent entertainment and different activities which I feel is very important. Could not wish for a better place for my mom to live. Many thanks to the management and staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M F (Son of Resident) published on 14 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father went into Arbour Lodge for two weeks respite after having a hip operation. The staff were unbelievably kind and efficient to him.
This is a very caring home and looks after the residents with extreme care. Would have no difficulty in recommending Arbour Lodge.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P D (Daughter of Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My elderly mother has had first-class care at Arbour Lodge. The staff helped her to settle in when she first went there and have shown her warmth and friendship. She is safe and secure and is treated with respect and dignity. Highly recommended.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from V C (Friend of Resident) published on 6 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On my friend's recommendation, he cannot praise the care home enough. The time I spent there visiting, I found the staff very welcoming and I would not hesitate to recommend to anybody.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from O D (Friend of Resident) published on 6 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Only spent a couple of hours seeing a friend. Lovely welcome, excellent conditions and friendly staff. Would recommend this care home to anybody.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John S (Son of Resident) published on 14 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have nothing but positive comments about my mother's stay here. All of the staff are warm, caring and professional in their work. The home itself is clean, warm and welcoming and my mother seems very settled here. Our family all feel she is in a safe and caring environment.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.9 (9.930)

Overview of Review Score

The Review Score of 9.9 (9.930) out of 10 for Arbour Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.930 for Arbour Lodge is calculated as follows: ( (174 Excellents x 5) + (13 Goods x 4) ) ÷ 187 Ratings = 4.93

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Arbour Lodge is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Dec 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet