Arbour Lodge

92 Richmond Road, Compton, Wolverhampton WV3 9JJ
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9.9 53 Reviews
  • Arbour Lodge, Wolverhampton
Arbour Lodge is a care home that has been rated as 'Good' by the Care Quality Commission on 20 September 2017.

Situated in Wolverhampton, highly skilled and caring staff offer comfort to residents.

Residents can have their own GP if required, their own Furniture and pets.

Close to shops and public transport, their is also a lovely garden for residents to enjoy.

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Care Provided by Arbour Lodge

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 29 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Amanda Jobber (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (29)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2003

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Arbour Lodge Reviews (53)

Total of 53, showing 41-53
9.9

Arbour Lodge has a Review Score of 9.9 (9.930) out of 10, based on 16 reviews in the last 2 years. Over all time Arbour Lodge has 53 reviews.

Overall Experience

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  • 13
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Date Published

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37

Review from David G (Son of Resident) published on 12 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad very happy. Need more carers for residents.

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Review from D G (Son of Resident) published on 23 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We chose to put mom into this home because of the friendliness and professionalism of the staff.
They have always treated mom with the utmost care and respect.

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Review from Caroline (Niece of Resident) published on 5 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend this care home enough! The manager and her staff provided my uncle with the best care that I could ever have wished for, they made his last few months so so much happier, the love, care and attention that they gave him was outstanding, my only regret is that I didn't move him to this
wonderful home years ago.


The house is beautiful and it is always lovely and clean but the thing that makes this home so special is the lovely staff that work there.


I hope that one day if I ever need to live in a care home that it would be one as special as this one.


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Review from O L (Wife of Resident) published on 18 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When entering the home there was a welcoming feeling and I got an overall good feeling. The staff are kept very busy and I am sure could do with extra help. I feel my husband could do with more exercise and stimulation as his mobility is poor so he sits all the time. The family visit three or four
times weekly.

Reply from Amanda Jobber, Care Manager at Arbour Lodge

Thank you for your feedback.
When working with dementia it can appear very busy, as we have health care professionals visiting and entertainment on occasions, this can also make the environment feel busy.
Our residents all have the opportunity to take part in a progressive mobility programme as well as working on motivation which are delivered by independent companies. Both these independent providers deliver an exercise programme to suit all abilities both mentally and physically, our staff encourage all service users to take part however it is the personal preference of each individual as to whether they wish to take part.


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Review from Christine B (Sister of Resident) published on 23 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is like being part of a family. It is not too big but with the three different lounge areas, there is plenty of space so the residents are not on top of one another and clashes of personality can be avoided. My brother is happy here, gets on with the very pleasant staff who look after him very
well.

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Review from John Y (Son of Resident) published on 22 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After my mother being in two other care homes and looking at a lot of others in the Wolverhampton area, we can recommend this home.
Although sometimes the staff seem to be overworked probably due to understaffing, they are caring and are doing a good job.

Reply from Amanda Jobber, Care Manager at Arbour Lodge

Thank you for your response. I can only say that our staff have not felt they are overworked just that due to the nature of dementia care, in particular, it can appear quite busy, especially if there are activities taking place. In addition, we request visits from healthcare professionals for the well-being of our service users as and when required, this can also make the home feel and look very busy. We do ensure our staffing levels meet the required standards and regularly listen to staff feedback.


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Review from Stewart O (Son of Resident) published on 8 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has nothing but praise for all the people who have looked after her.
She has been treated with dignity, respect and is happy.

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Review from Kathy G (Niece of Resident) published on 1 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care my uncle now receives is a marked improvement. From the previous regime (pre-2017) I feel that carers and management really fo value my uncle's welfare. I feel as his niece and Power of Attorney (and I speak for my son as well) that all concerned are watchful and if they have any concerns about
my uncle, medical or otherwise, they will strive to remedy the situation, whilst allaying my concerns by keeping me fully informed. The staff, including management, have our interests at heart, for which I am grateful.

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Review from Katy H (Daughter of Resident) published on 29 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The management and all of the staff are very welcoming at Arbour Lodge. I am always greeted with a smile whenever I visit. Though my mum has only been here for a few weeks she seems to have settled in.
The food looks good and Mum is now eating well, which often wasn't the case elsewhere. She looks
clean and tidy and her clothes are always freshly laundered. The other residents appear to be happy and the staff chat with them like they're "old friends". My dad visits most days and is always made to feel very welcome, in fact, I think he's looked after almost as well as my mum! Thank you to everyone at Arbour Lodge.

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Review from Gwynneth R (Resident) published on 18 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On arrival, staff were always pleasant and helpful. Residents always look comfortable and clean. Meals look well balanced and staff are always happy to help residents with eating, there are plenty of drinks available to visitors and residents. Outstanding care and attention to residents', especially
really poorly ones - would recommend this home.

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Review from Philip T (Son of Resident) published on 18 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy to leave my father in the care of these wonderful people. I am greeted with a smile every time I visit and made to feel very welcome. The staff have a great relationship with the residents, often laughing and joking with them, but always showing a high level of professionalism.

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Review from Nigel G (Son of Resident) published on 17 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mom is happy here so I am pleased with all of the care she gets.

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Review from M W (Sister of Resident) published on 21 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my sister went in I have not had any reason to complain about anything at all. Staff is good and the home is well kept.

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Current Review Score: 9.9 (9.930)

Overview of Review Score

The Review Score of 9.9 (9.930) out of 10 for Arbour Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.930 for Arbour Lodge is calculated as follows: ( (174 Excellents x 5) + (13 Goods x 4) ) ÷ 187 Ratings = 4.93

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Arbour Lodge is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Dec 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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