Ashley Court Care

251 Penn Road, Penn, Wolverhampton WV4 5SF
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9.7 49 Reviews
  • Ashley Court Care, Wolverhampton
Ashley Court Care is a residential care home for up to 30 Residents, providing personalised care in a homely environment, where each person is treated as an individual and with respect and dignity. The care home is ideally located close to the town centre and can be easily accessed from surrounding areas by public transport.

The 30 single rooms are equipped with en-suite facilities and residents can enjoy time relaxing or socialising in the home’s lounges and large, landscaped gardens. Ashley Court Care has an in-house hairdressing studio and offers residents access to other services including a doctor, optician, audiologist, dentist and chiropodist. Residents can take part in regular outings and activities.

The home provides long term and short term care, including respite care. It is also able to care for those living with dementia, working with families to provide the best experience possible.

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Care Provided by Ashley Court Care

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 41 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Parkinson's Disease
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Ashley Court Care Ltd
  • Person in charge
  • Narinder Bachra (Care Manager)
  • Admission Criteria
    • 21
    • Ages from 21 to 105
  • Room Information
    • Single Rooms (41)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2019

Funding & Fees Guide for Ashley Court Care

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £600 – £850
    • Self-Funded Residential Dementia Care £600 – £1,300
    • RESPITE Self-Funded Residential Care £600 – £850
    • RESPITE Self-Funded Residential Dementia Care £600 – £1,300

  • FEES WILL VARY DEPENDENT UPON CARE AND ASSESSMENTS. PLEASE CONTACT THE MANAGER IN ORDER TO DISCUSS YOUR REQUIREMENTS
  • (these prices are only a guideline, please contact Ashley Court Care to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • 10 - 12 pm
    2- 4.30 pm
    6 - 7.30 pm


    Avoid mealtimes


  • Parking

  • Free large car park available at the site for all visitors


Ashley Court Care Reviews (49)

Total of 49, showing 1-20
9.7

Ashley Court Care has a Review Score of 9.7 (9.707) out of 10, based on 12 reviews in the last 2 years. Over all time Ashley Court Care has 49 reviews.

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Review from M W (Daughter of Resident) published on 19 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are happy with our dad's care at this care home. His needs are being met and he is as comfortable as can be. The staff are friendly and helpful.

Reply from Narinder Bachra, Owner at Ashley Court Care

We have the pleasure of supporting your father and providing the care he needs. He has been with us for a number of years and is very comfortable at Ashley Court Care. We are pleased to hear that you are happy with the services we provide. Thank you.


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Review from Stephen W (Son of Resident) published on 19 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very friendly and take an interest in Dad's well-being. I'm happy with the care that Dad receives and think that he's well-suited here. The management are very interactive and hands-on, taking an active role in the day-to-day activities and care of residents and service users.

Reply from Narinder Bachra, Owner at Ashley Court Care

Thank you for your kind comments. We have an open-door policy and work closely with the residents and their families/friends to ensure that we are able to excel in the care services we provide and meet residents' expectations.


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Review from C A (Son of Resident) published on 19 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can honestly say that the care we have had for our mum has been brilliant and the staff have all been really good and have gone beyond all expectations to look after our mum and could not ask for any more.

Reply from Narinder Bachra, Owner at Ashley Court Care

Thank you for your kind comments. We try and go the extra mile to provide excellent care and support.


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Review from A O (Niece of Resident) published on 24 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am writing to express my heartfelt appreciation for the outstanding care my uncle has received from the deputy manager. Once my uncle moved into the care home, she has consistently demonstrated exceptional dedication, compassion and professionalism in attending to his needs. From the very beginning,
she took the time to understand my uncle's preferences, concerns and any specific requirements he might have, ensure a smooth and comfortable transition into the new environment.
Communication with our family has always been clear and transparent. She keeps us informed about my uncle's progress and changes in his care, and is always available to address any concerns or questions we may have. This level of attentiveness and responsiveness has provided us with immense peace of mind, knowing that my uncle is in such capable and caring hands.
Moreover, she goes above and beyond to create a supportive and respectful environment, treating my uncle with the dignity and kindness he deserves. It is evident that she genuinely cares about the well-being of all residents and her efforts have made a significant positive impact on my uncle's life.
In conclusion, I am profoundly grateful for the exceptional treatment and deadication shown and commitment to providing high quality care to my uncle. Thank you for the compassionate and exemplary service you provide.

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Review from J R (Daughter of Resident) published on 20 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father came to Ashley Court directly from hospital. Since being at Ashley Court his general health has improved. Staff are friendly, caring and professional. I recommend Ashley Court for their care of residents as well as support to the family.

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Review from Tracey A (Daughter of Resident) published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All managers and staff are very understanding and are more than welcome to help in every way possible. Every staff member has gone above and beyond.

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Review from David P (Son of Resident) published on 19 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From day one, every single member of staff was amazing, from spotting potential problems and dealing with them to my dad's overall care. I personally can not thank the staff enough for everything they did in the short time my dad was at Ashley Court.

Reply from Narinder Bachra, Director at Ashley Court Care

David, it was a pleasure to have known your dad and provide the support and care he needed.
As the manager of Ashley Court Care, I couldn’t agree more with your kind comments on the excellent service and attentiveness provided by our excellent team of staff to our residents and visitors alike.


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Review from B S (Son of Resident) published on 7 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great care. Fantastic team. Thank you for the care you gave my dad.

Reply from Narinder Bachra, Director at Ashley Court Care

It was a pleasure to have known your dad and offer our valued support and care. He enjoyed his time at Ashley Court Care.


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Review from T H (Son of Resident) published on 16 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care for Dad. Lovely staff who really invest time and care. Very reassuring to know Dad is so well cared for.

Reply from Narinder Bachra, Director at Ashley Court Care

Our care team have made your dad's transition to us from another care home as smooth as possible. As you are aware since being with us he has established connections with family abroad via video calls and also re-engaged in many activities. Your father has made many friends and thank you for recognising our efforts.


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Review from P R (Resident) published on 16 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly, listen well to all residents. Very caring, always putting residents first.

Reply from Narinder Bachra, Director at Ashley Court Care

Thank you for your positive review. Management and care team are always attentive, supportive and listen to all those that use our services.


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Review from Y N (Daughter of Resident) published on 16 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Pleasant environment with helpful staff and good communication.

Reply from Narinder Bachra, Director at Ashley Court Care

Thank you for your review which has been discussed with you as per the previous review. Your family member continues to enjoy his stay at Ashley Court Care


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Review from J N (Wife of Resident) published on 15 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

We have found staff to be very friendly and attentive.

Reply from Narinder Bachra, Director at Ashley Court Care

Thank you for your review which we have since had the opportunity to discuss with you and agreed that plenty of food and drink choices are given however sometimes it is down to an individual's health and medical conditions that their diet intake and appetite are reduced.
We are pleased that your husband continues to receive the best care with us.


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Review from Shaun P (Son of Resident) published on 23 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff always very friendly and caring towards my mother. A lovely friendly atmosphere.

Reply from Narinder Bachra, Director at Ashley Court Care

Thank you - your mother is enjoying her stay with us and has many positive things to say, which is an excellent sign of the great service that we provide.


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Review from Keith D (Nephew of Resident) published on 17 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my uncle has been in Ashley Court Care Home, he has improved excellently. The management and staff are brilliant. I would recommend this care home to anyone. Please keep up the good work.

Reply from Narinder Bachra, Director at Ashley Court Care

Thank you for reviewing our service and we are pleased that you are happy with all aspects of the care and facilities we provide to your uncle and that you enjoy your visits. We appreciate your feedback.


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Review from Sandra D (Niece of Resident) published on 2 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are polite and very cheerful. Nothing is too much trouble, they will help you with anything you need. The care my uncle receives is excellent, there is nothing I can fault.

Reply from Narinder Bachra, Director at Ashley Court Care

Thank you for your kind comments; we will continue to excel in the care we provide and forward your comments to our excellent staff team.


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Review from Malcolm P (Son of Resident) published on 17 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent staff.

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Review from S P (Mother of Resident) published on 16 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My son settled in very well, lovely staff.

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Review from K S (Daughter of Resident) published on 25 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't thank you enough for all your support. Dad was really happy for the support. Dad wanted to make a special thank you to a member of staff for all her cooking, you really made Dad feel welcome. Dad also wants to say thank you to another member of staff, Dad really appreciated everything she did.
In Dad's words, 'she's a hard worker'.

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Review from Melanie C (Daughter of Resident) published on 11 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mom is very well cared for and seems happy enough whenever her granddaughter and I visit. I am confident my Mom is in a safe, clean, friendly home.

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Review from Barbara F (Daughter of Resident) published on 28 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been here a few times and the staff are so lovely and welcoming. Look after us so well.

Reply from Narinder Bachra, Care manager at Ashley Court Care

We are proud that we have an established and experienced care team who always endeavour to make your visit to the care home very welcoming.


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Current Review Score: 9.7 (9.707)

Overview of Review Score

The Review Score of 9.7 (9.707) out of 10 for Ashley Court Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.707 for Ashley Court Care is calculated as follows: ( (113 Excellents x 5) + (15 Goods x 4) + (10 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 140 Ratings = 4.707

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ashley Court Care is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Apr 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Ashley Court Care

What types of Care is Ashley Court Care registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Ashley Court Care provide?

Palliative Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Ashley Court Care have?

There are 41 Single Rooms.

What are the Facilities & Services at Ashley Court Care?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Ashley Court Care to the centre of Wolverhampton?

1.7 mile(s) as the crow flies, distance by road may be significantly further.