Ashley Court Care

251 Penn Road, Penn, Wolverhampton WV4 5SF
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9.7 49 Reviews
  • Ashley Court Care, Wolverhampton
Ashley Court Care is a residential care home for up to 30 Residents, providing personalised care in a homely environment, where each person is treated as an individual and with respect and dignity. The care home is ideally located close to the town centre and can be easily accessed from surrounding areas by public transport.

The 30 single rooms are equipped with en-suite facilities and residents can enjoy time relaxing or socialising in the home’s lounges and large, landscaped gardens. Ashley Court Care has an in-house hairdressing studio and offers residents access to other services including a doctor, optician, audiologist, dentist and chiropodist. Residents can take part in regular outings and activities.

The home provides long term and short term care, including respite care. It is also able to care for those living with dementia, working with families to provide the best experience possible.

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Care Provided by Ashley Court Care

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 41 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Parkinson's Disease
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Ashley Court Care Ltd
  • Person in charge
  • Narinder Bachra (Care Manager)
  • Admission Criteria
    • 21
    • Ages from 21 to 105
  • Room Information
    • Single Rooms (41)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2019

Funding & Fees Guide for Ashley Court Care

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £600 – £850
    • Self-Funded Residential Dementia Care £600 – £1,300
    • RESPITE Self-Funded Residential Care £600 – £850
    • RESPITE Self-Funded Residential Dementia Care £600 – £1,300

  • FEES WILL VARY DEPENDENT UPON CARE AND ASSESSMENTS. PLEASE CONTACT THE MANAGER IN ORDER TO DISCUSS YOUR REQUIREMENTS
  • (these prices are only a guideline, please contact Ashley Court Care to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • 10 - 12 pm
    2- 4.30 pm
    6 - 7.30 pm


    Avoid mealtimes


  • Parking

  • Free large car park available at the site for all visitors


Ashley Court Care Reviews (49)

Total of 49, showing 21-40
9.7

Ashley Court Care has a Review Score of 9.7 (9.707) out of 10, based on 12 reviews in the last 2 years. Over all time Ashley Court Care has 49 reviews.

Overall Experience

  • 32
  • 15
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Date Published

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Review from S H (Friend of Resident) published on 28 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been here several times to see a resident that is hoping to stay here. The care I have seen is A++. They look after us and the resident. A*. Excellent all the way.

Reply from Narinder Bachra, Care manager at Ashley Court Care

We always engage with family/friends and service users to ensure we provide and meet all care needs and make their loved ones stay as comfortable and enjoyable as possible.


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Review from G M (Mother of Resident) published on 3 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely warm and caring environment. Excellent facilities with friendly and attentive staff.

Reply from narinder Bachra, Owner at Ashley Court Care

We thank you for your kind comments and in providing your feedback which greatly assists us in meeting towards our highest quality assurance standards.


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Review from E N (Brother of Resident) published on 21 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I'm pleased with the way they look after my brother. He has had some lovely Christmas's and Birthdays here and it seems a happy and friendly home and the carers always have time to listen to the people in the home and talk to them.
I have been coming to this home for quite a few years and I haven't
found anyone who hasn't got time to talk or see what they would like or need.

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Review from Lesley E (Niece of Resident) published on 21 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good care and support for my aunt since she arrives at Ashley Court in summer 2018. Despite my aunt's dementia and breast cancer, she managed to retain her mobility and quality of life until she passed away peacefully aged 98.

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Review from S D (Daughter of Resident) published on 7 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a very stressful period for us all as a family as Mum had had a series of bad falls and taken into hospital as an emergency, and then into Ashley Court for one week only as respite. So the clock was ticking and yet the staff are the key to Mum being more relaxed and calmer than ever and being
in excellent hands. It was hard also as she was surrounded by many residents with dementia, but again, the staff kept her morale up and spirits going. Cannot thank you enough.

Reply from Narinder Bachra, Owner at Ashley Court Care

We understand the stressful predicament that both the resident and families face in an emergency situation. Our staff are well equipped and trained to offer person-centred care enabling residents to return home with the right support and maintain their independence.


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Review from D E (Son-in-law of Resident) published on 18 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They could not do enough to help my mother-in-law, my wife and her daughter. Nothing was to much trouble for them, and they were of great help when dealing with the hospital where my mother-in-law was transferred from. The premises are of a very clean standard, and facilities are perfect for the needs
of my mother-in-law.

Reply from Narinder Bachra, Owner at Ashley Court Care

Thank you for your kind comments; it was a pleasure to have been able to help your mother-in-law and offer her the support she required enabling her to return home.


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Review from Joy P (Daughter of Resident) published on 29 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mom arrived Sunday morning made very welcome during her short stay. All staff very helpful.

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Review from E S (Resident) published on 25 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent.
Best place to be if you are ill.

Reply from Narinder Bachra, Owner at Ashley Court Care

It was a pleasure to meet you and we applaud the staff in getting you 'back on your feet' and return home within a short space of time. We shall miss our conversations, particularly your fond memories of football history.


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Review from D D (Son-in-law of Resident) published on 25 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home visited my father-in-law on three separate occasions at Ashley Court. I have found staff to be most helpful and most friendly. Father-in-law stated that he has had excellent care during his stay.

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Review from P S (Daughter of Resident) published on 17 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found all the care staff at this home to be absolutely wonderful. They make my mum very, very contented and even kiss her goodnight. They are happy to do anything she needs and nothing is too much trouble. She really enjoys the food and comforts of home from home. I'm so happy to leave her in
here knowing she is happy and contented and safe. I don't have to worry about her falling over, it's such a relief.

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Review from A P (Son-in-law of Resident) published on 9 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father-in-law was admitted for respite care on 21st September and we haven't seen him this happy in a long time. He has settled very well and doesn't want to leave. The staff have been really good and helpful.

Reply from narinder Bachra, Owner at Ashley Court Care

Thank you for your kind words. We exceeded your father-in-law's expectations, and he now is hoping to become a permanent resident at Ashley Court Care. Our team work together to provide person-centred care, which your father-in-law relates to.


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Review from P H (Son of Resident) published on 26 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Efficient, caring service at a time of personal troubles. Trying to help at all times and always in a friendly and supportive way.

Reply from Narinder Bachra, Owner at Ashley Court Care

Thank you for your supportive and kind words, we are glad we were able to assist you and your family.


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Review from Susan M (Daughter of Resident) published on 24 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom came into a warm and caring welcome, felt safe and wanted.

Reply from Narinder Bachra, Owner at Ashley Court Care

Hello Susan,


It was a pleasure to get to know your mother and she certainly enjoyed her short stay with us and we are here to assist in the future, should you require our services again.


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Review from Christine B (Daughter of Resident) published on 9 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are friendly and take great care of their guests. Attention is paid to all needs and in particular to the medications that are required. The home is warm and clean and the food is of a high standard.

Reply from Narinder Bachra, Owner at Ashley Court Care

Thank you for your review, we try our utmost to meet our service users' needs at all times and were pleased to be able to offer respite, which met your expectations.


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Review from Jayne H (Daughter of Resident) published on 9 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mom has enjoyed her 2 weeks respite at Ashley Court.
Would consider her staying again.

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Review from Kenneth W (Friend of Resident) published on 28 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found during the last 2 years visiting regularly to this care home, that people/staff have been very friendly and courteous and that the standard of care seems very good. I would recommend this home to other people.

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Review from L A (Daughter of Resident) published on 28 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum had her 100th birthday. The staff helped to give her an amazing day. She's been here for 2 years and has been very happy. She is walking again, which she was unable to do when she was first admitted.

Reply from Narinder Bachra, Owner at Ashley Court Care

It was a pleasure to have been able to share your mother's 100th birthday celebrations, a day she will not forget. She thoroughly enjoyed her special day and was thrilled to have received The Queen's telegram


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Review from Eric R (Husband of Resident) published on 21 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was resident at Ashley Court for two weeks respite she quickly settled in and all the care staff were very friendly and helpful to both my wife and myself when I visited. The care staff were responsive to my wife's requirements when needed and I felt she was looked after within a safe and secure
environment in a kindly manner. Management and staff worked well together. I would have no hesitation in placing my wife here again at Ashley Court for respite or longer term as and when the need may arise.

Reply from G Badhan, Senior Support Worker at Ashley Court Care

Thank you for your review, we are pleased that you were happy with the care provided to your wife who indeed will be returning for further respite in due course.


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Review from Rauinder B (Daughter of Resident) published on 21 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father enjoyed his stay. Great hospitality, good laughs with staff who were wonderful. He was looked after with love.

Reply from Narinder Bachra, Owner at Ashley Court Care

It was a pleasure to have had the opportunity to look after your father who thoroughly enjoyed his respite stay with us.


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Review from Michael L (Son of Resident) published on 21 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very friendly and attended to my father's needs and foibles.

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Current Review Score: 9.7 (9.707)

Overview of Review Score

The Review Score of 9.7 (9.707) out of 10 for Ashley Court Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.707 for Ashley Court Care is calculated as follows: ( (113 Excellents x 5) + (15 Goods x 4) + (10 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 140 Ratings = 4.707

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ashley Court Care is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Apr 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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