Ashley Court Care

251 Penn Road, Penn, Wolverhampton WV4 5SF
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9.7 49 Reviews
  • Ashley Court Care, Wolverhampton
Ashley Court Care is a residential care home for up to 30 Residents, providing personalised care in a homely environment, where each person is treated as an individual and with respect and dignity. The care home is ideally located close to the town centre and can be easily accessed from surrounding areas by public transport.

The 30 single rooms are equipped with en-suite facilities and residents can enjoy time relaxing or socialising in the home’s lounges and large, landscaped gardens. Ashley Court Care has an in-house hairdressing studio and offers residents access to other services including a doctor, optician, audiologist, dentist and chiropodist. Residents can take part in regular outings and activities.

The home provides long term and short term care, including respite care. It is also able to care for those living with dementia, working with families to provide the best experience possible.

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Care Provided by Ashley Court Care

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 41 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Parkinson's Disease
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Ashley Court Care Ltd
  • Person in charge
  • Narinder Bachra (Care Manager)
  • Admission Criteria
    • 21
    • Ages from 21 to 105
  • Room Information
    • Single Rooms (41)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2019

Funding & Fees Guide for Ashley Court Care

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £600 – £850
    • Self-Funded Residential Dementia Care £600 – £1,300
    • RESPITE Self-Funded Residential Care £600 – £850
    • RESPITE Self-Funded Residential Dementia Care £600 – £1,300

  • FEES WILL VARY DEPENDENT UPON CARE AND ASSESSMENTS. PLEASE CONTACT THE MANAGER IN ORDER TO DISCUSS YOUR REQUIREMENTS
  • (these prices are only a guideline, please contact Ashley Court Care to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • 10 - 12 pm
    2- 4.30 pm
    6 - 7.30 pm


    Avoid mealtimes


  • Parking

  • Free large car park available at the site for all visitors


Ashley Court Care Reviews (49)

Total of 49, showing 41-49
9.7

Ashley Court Care has a Review Score of 9.7 (9.707) out of 10, based on 12 reviews in the last 2 years. Over all time Ashley Court Care has 49 reviews.

Overall Experience

  • 32
  • 15
  • 2
  • 0
  • 0

Date Published

49
3
5
12
37

Review from Margaret J (Partner of Resident) published on 21 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always found good conduct and service, understanding also well kept.

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Review from D G (Grandson of Resident) published on 4 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely care home, very welcoming and friendly.


Members of staff are really friendly and are lovely to the residents and family members.


Residents are always very clean and smart.


Reply from Narinder Bachra, Manager at Ashley Court Care

Thank you for taking the time to review and highly recommending Ashley Court Care. We always endeavour to provide an excellent service.


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Review from L D (Respite Resident) published on 23 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm not a lady with many words but I have to say a few words towards the Ashley Court. It's a wonderful place with these ladies caring for sick people. I have been here for 6 weeks so long because of their patience and love shown to me and others. Sorry, I have to leave - could hardly make up my mind
whether to go or stay but if even I have to go into a care home, this is where I would like to be and for holidays as well. May the Lord bless these ladies and give them added strength day by day.

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Review from John J (Brother of Resident) published on 3 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been coming to see my brother for 14 months and I have found it very satisfying to see how caring they are and very helpful.

Reply from N Bachra - Manager, Owner at Ashley Court Care

Thank you for the taking the time to review our care home. We are pleased that upon your visits you find everything in order and enjoy visiting your brother, who has made many new friends at Ashley Court Care.


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Review from Julie B (Niece of Resident) published on 3 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Been coming for 14 months to see my uncle and I find the staff very friendly and helpful.

Reply from N Bachra - Manager, Owner at Ashley Court Care

We have an excellent team of experienced staff who always endeavor to go the extra mile for both the residents and their families/friends.


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Review from Christine G (Brother of Resident) published on 3 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff very friendly and I think they take good care of my brother, so I am very pleased.

Reply from N Bachra - Manager, Owner at Ashley Court Care

We are pleased to hear that you are happy with the care and facilities that we provide and enjoy visiting your brother at Ashley Court Care on a regular basis.


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Review from Debbie T (Daughter-in-law of Resident) published on 3 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff were extremely friendly and welcoming on every occasion we visited. We were not rushed to leave at any time and always offered drinks. My father-in-law always seemed happy with the staff and his overall care and meals.

Reply from Narinder Bachra, Owner at Ashley Court Care

Thank you for the review. Your father-in-law thoroughly enjoyed his stay with us and we are pleased to receive the positive feedback from yourself with regards to care provided by Ashley Court Care.


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Review from William T (Resident) assisted by family/friend published on 3 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am really grateful for all the help I have received during my 7-day stay. The staff are all lovely. I enjoyed the singer who came in to entertain us. I have enjoyed all my meals during my stay.

Reply from G Badhan, Owner at Ashley Court Care

We are pleased that we were able to provide emergency respite to yourself and that your care needs were met by our wonderful dedicated care team and your stay with us was a pleasant and enjoyable experience.


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Review from E D (Daughter of Resident) published on 1 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has benefitted from two weeks respite care at Ashley Court. I've been so pleased with the level of care he received. Staff are considerate and compassionate.
They have helped him get back on his feet again.
Thank you.

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Current Review Score: 9.7 (9.707)

Overview of Review Score

The Review Score of 9.7 (9.707) out of 10 for Ashley Court Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.707 for Ashley Court Care is calculated as follows: ( (113 Excellents x 5) + (15 Goods x 4) + (10 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 140 Ratings = 4.707

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ashley Court Care is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Apr 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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