Bircham's Grange Residential Care Home has been caring for the elderly for over 20 years and has established an enviable reputation for excellent care, this has been achieved with its long serving Manager and loyal dedicated staff.
The home offers person centred care in a warm, homely, friendly and peaceful atmosphere. The team provide long-term residential care, also those with dementia related illnesses, they offer all residents excellent levels of care and support that is right for them. Care services are tailored around each individual to meet their specific needs and requirements.
Bircham's Grange is equipped with every modern comfort but it retains an air of unhurried tranquillity, a welcoming atmosphere and a sense of family to ensure residents feel relaxed and at home. To make residents truly at ease requires dedicated staff, the team have an intuitive understanding of Bircham's Grange tradition of care, hospitality and service residents have entrusted to them, certain that they practise these old-fashioned values in relaxing comfort. Whilst staying at Bircham's Grange, you will enjoy charming surroundings, hand-prepared cuisine and quality care.
The team's aim is to welcome everyone into the home, both family and friends and they will do their best to make the transition into the home as welcoming as possible.
Birchams Grange Residential Home has a Review Score of 9.8 (9.775) out of 10, based on 10 reviews in the last 2 years. Over all time Birchams Grange Residential Home has 10 reviews.
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Review from Frank Y (Respite Resident) assisted by family/friend published on 11 December 2024
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
I have had a really happy time - marvellous food, great care and I look forward to visitng again next year.
Reply from Jane Fry, Care Manager at Birchams Grange Residential Home
Thank you so much for your kind words, we look forward to welcoming you again in the spring.
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Review from J B (Son of Resident) published on 26 July 2024
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Overall ExperienceOverall Experience5.0 out of 5
Care and facilities are excellent. Staff couldn't be more caring and helpful. Father's room is a little small but was made available at short notice.
Reply from Jane Fry, Care Manager at Birchams Grange Residential Home
Thank you for your comments, the view from Dad's window over the countryside is an outstanding one so hopefully enriches the room.
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Review from K F (Son of Resident) assisted by family/friend published on 28 March 2024
Submitted via Postal Card •
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Overall ExperienceOverall Experience4.0 out of 5
Mum has been at Birchams Grange for two years and I have always found the care to be of the highest standard. It is refreshing to see the staff encourage residents to get involved in activities, trips and entertainment. The staff always appeared to be committed and motivated towards residents' care
and always have a friendly welcome and smile for families visiting. Birchams Grange have a great team.
Reply from Jane Fry, Care Manager at Birchams Grange Residential Home
Thank you for your review on our service. We do indeed have a dedicated and caring team.
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Review from Anna E (Next of Kin) published on 20 March 2024
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Overall ExperienceOverall Experience5.0 out of 5
Always a welcome from lovely, friendly staff.
It is never a problem to visit at short notice and always find the resident looking clean, tidy and well cared for. Great that I can take my dog to visit too. The resident gains great pleasure from this. The home is very well run and we feel lucky to have
the resident residing here. Thank you.
Reply from Jane Fry, Care Manager at Birchams Grange Residential Home
Many thanks for your kind words.
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Review from John W (Friend of Resident) published on 8 March 2024
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Overall ExperienceOverall Experience4.0 out of 5
My friend has settled in very well.
I am very pleased to see her in good spirits and well cared for.
Reply from Jane Fry, Care Manager at Birchams Grange Residential Home
Thank you for your positive feedback, your comments are appreciated.
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Review from M G (Stepdaughter of Resident) published on 6 March 2024
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Overall ExperienceOverall Experience5.0 out of 5
My family member has been a resident at Birchams Grange for several years and has been very well looked after. During my visits, the atmosphere in the home has always been a busy, friendly and caring place. It is always nice and warm in Winter with a high standard of décor, very clean and fresh.
The
meals are tasty, and there is a well-cared-for garden with an enclosed patio including outdoor furniture to sit out, enjoying good weather with coffee and cake or afternoon tea.
I have always been impressed with the standard of healthcare at Birchams Grange, keeping me well informed, and the management of the recent Covid outbreak was excellent. The staff are amazing, very kind, friendly, and happy to chat, although they are always busy! Trips out are arranged, eg. to see the beautiful bluebells flowering on the slopes of the hills in Spring or to a meal out locally. It is also possible to walk to the nearby woodland café for a change of scenery.
Reply from Jane Fry, Care Manager at Birchams Grange Residential Home
Thank you for writing such a positive review, your comments are appreciated.
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Review from David W (Son of Resident) published on 4 March 2024
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Overall ExperienceOverall Experience5.0 out of 5
An outstanding standard of care. The staff are overwhelmingly kind and genuinely caring. My mother is living a happy and dignified latter stage in her life, and my brother and I have been greatly comforted to know she is so well cared for. We have complete confidence in the management and the standard
of care.
Reply from Jane Fry, Care Manager at Birchams Grange Residential Home
Your kind words are very much appreciated and mean a lot to the team. The team go above and beyond to provide excellent care.
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Review from C W (Daughter of Resident) published on 20 December 2023
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Overall ExperienceOverall Experience5.0 out of 5
My experience with Birchams Grange has been incredibly positive. It was a hard and emotional decision to put family into care, but the managers and team have made it as smooth as possible. I am very satisfied with the care for Mum, she is settled, looks beautifully presented and I know she is safe.
The staff treat her with respect and speak to her as a valued person with humour and fondness. There have been a few minor teething issues with Mum settling in due to her dementia and huge change in living conditions but the communication and support has been great. I feel confident we all have the same aim of making sure Mum has the best quality of life possible. Although the care is predominantly for Mum, I feel supported too and I am certain and thankful that this is the right home for my mum.
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Review from C M (Daughter of Resident) published on 6 December 2023
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Overall ExperienceOverall Experience5.0 out of 5
The staff here have been so kind and thoughtful during my mother's time here. Her mobility has improved and all the staff are patient and understanding and have all taken the time to get to know her properly which, as a family, means so much to us.
Reply from Jane Fry, Care Manager at Birchams Grange Residential Home
Thank you for the lovely review, we take pride in our person centred care.
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Review from Sharon T (Daughter of Resident) published on 28 November 2023
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Overall ExperienceOverall Experience5.0 out of 5
I highly recommend this small, friendly care home, which is immaculately clean and fresh at all times, with dedicated well-trained staff who are the kindest, warmest people whose aim is the happiness, well-being, safety and dignity of all residents. There is a real team spirit and a happy culture.
My father has lived there for almost a year. He settled in very quickly and is extremely happy.
Meals are home-cooked by a small team led by a wonderfully caring cook who produces lovely well-balanced meals, and fantastic cakes! Much of the food is sourced locally.
The days are well-organised, with lots of activities to suit all interests, and a nice daily rhythm coordinated by a dedicated and fun staff member alongside the care team.
The managers are outstanding, with a hands-on approach. They are close to all residents and communicate well with their families. The care offered allows residents as much independence as possible, whilst recognising when assistance is needed.
Reply from Jane Fry, Care Manager at Birchams Grange Residential Home
Thank you for this lovely review we appreciate your kind words.
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Current Review Score: 9.8 (9.775)
Overview of Review Score
The Review Score of 9.8 (9.775) out of 10 for Birchams Grange Residential Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 10 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.775 for Birchams Grange Residential Home is calculated as follows:
(
(96 Excellents x 5)
+
(21 Goods x 4)
+
(3 Satisfactorys x 3)
)
÷ 120 Ratings = 4.775
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Birchams Grange Residential Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i)
4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews.
(1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100)
3
+
0.125
+
0.125
+
0.125
+
0.125
+
0.1
+
0.1
+
0.1
+
0.1
+
0.1
= 4
ii)
1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points.
20% of the 29 registered maximum number of service users is 5.8, which has been reached with 10 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Performance
Care Quality Commission (CQC) Rating
Date: 20 Jun 2019
Overall Good
Caring
Good
Effective
Good
Responsive
Good
Safe
Good
Well-led
Good
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
I started at Birchams Grange when I was 14 years old as a weekend Tea Girl, Since then I have worked my way through every department of the home. I became the Registered Manager in 2001 and I have been pleased to have been able to lead the team since then. In 2018 we became proud parents of 2 children and recently got a puppy to add to the chaos! My days are very full so I am unable to tell you what I do in my "spare time" because I do not have any.
Frequently Asked Questions about Birchams Grange Residential Home
What types of Care is Birchams Grange Residential Home registered for?
Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.
What additional types of Care does Birchams Grange Residential Home provide?
Palliative Care, Day Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.
How many Rooms does Birchams Grange Residential Home have?
There are 29 Single Rooms.
What are the Facilities & Services at Birchams Grange Residential Home?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.
How far is Birchams Grange Residential Home to the centre of Ledbury?
1.4 mile(s) as the crow flies, distance by road may be significantly further.
