Coldwells House

Coldwells Rd, Holmer, Herefordshire, Hereford HR1 1LH
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9.9 95 Reviews
  • Coldwells House, Hereford
Coldwells House has once again been rated "Outstanding" by the CQC (July 2023).

Providing Outstanding care to older people including specialist provision for people living with dementia and people with physical disabilities.

Coldwell's House has undergone further development to meet demand, whilst the home retains a homely atmosphere it offers state-of-the-art facilities to enhance the lives of its residents. The home is set amongst beautiful accessible gardens.

Coldwells House has been awarded the prestigious Gold Standard Framework (GSF) for palliative and end-of-life care.

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Care Provided by Coldwells House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 41 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Sharon Childs (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (39)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (25)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2024
    • Number of floors: 1

Funding & Fees Guide for Coldwells House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,100 – £1,400
    • Self-Funded Residential Dementia Care £1,200 – £1,400
    • RESPITE Self-Funded Residential Care £1,200 – £1,391
    • RESPITE Self-Funded Residential Dementia Care £1,200 – £1,500

  • The fees are agreed following an assessment to ensure we provide the right level of care and support.


  • (these prices are only a guideline, please contact Coldwells House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Coldwells House Reviews (95)

Total of 95, showing 1-20
9.9

Coldwells House has a Review Score of 9.9 (9.877) out of 10, based on 25 reviews in the last 2 years. Over all time Coldwells House has 95 reviews.

Overall Experience

  • 86
  • 8
  • 1
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Date Published

95
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Review from J G (Daughter of Resident) published on 14 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother received exceptional care from Coldwells staff in the final days of her life. Staff were so kind, caring and attentive. They made sure Mum was comfortable, kept a close eye on her, attended to her gently and with respect. When the end came, she was never left alone and was in no pain. Staff
were so kind to myself and my family too. We could not have wished for a better place for our mother to spend her final days, and we will all be forever grateful for the special care that Coldwells provided.

Reply from Sharon Childs, Reg Manager at Coldwells House

Thank you so much for this lovely review. We loved having your mother as a member of the Coldwells House family and all that she contributed to life at Coldwells House whilst she lived with us for the many years she called it home. We truly value feedback and reviews and I will share this with the team.


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Review from J L (Resident) published on 11 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Slow to answer bell call. Mental health patients need more supervision and care. Night staff inadequate for number of beds.

Reply from Sharon Childs, Reg Manager at Coldwells House

It was lovely to chat with you this morning and to hear how much you love living at Coldwells House and how kind you find all of the staff.We discussed the review comments as I was keen to understand your comments. You explained that you thought the number of cars on the car park at night indicated the number of staff. I explained that some staff walk and others use a bike but we always have the right number of staff.We also discussed call bell response times and I was pleased to show you that all your calls were answered with 2 minutes and that we log and monitor call bell response times.It's always a pleasure to chat with you and thank you for completing a review card. I will share all the wonderful comments from our chat with the team.


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Review from J L (Resident) published on 2 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot fault any of the services. I feel there should be more care staff for the amount of beds here.

Reply from Sharon Childs, Reg Manager at Coldwells House

Thank you for this lovely review which I will share with the rest of the team. I agree we have a fabulous team. I am constantly reviewing staff numbers and I would increase these as necessary. We're really happy that you are enjoying being part of the wonderful Coldwells House family.


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Review from O L (Resident) published on 31 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers here are very understanding. The management are excellent, the cleaners are experienced and very good, cleaning the rooms every day.

Reply from Sharon Childs, Reg Manager at Coldwells House

Thank you very much for your review that we will share with everyone. Its lovely to have a review from someone actually living in the home


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Review from B G (Daughter of Resident) published on 28 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All I can say is wow! What a fantastic, clean and friendly home Coldwells is. My father came here after we were not happy with the previous care home he was in. Coldwells all staff go above and beyond all our expectations of care and dignity given to dad. He is so much happier here, has made lots of
friends and loves the staff. The facilities are fabulous, a bistro where we can have coffee and cake with dad, we can go and have dinner with dad which he loves and all for a donation. Fantastic and would highly recommend.

Reply from Sharon Childs, Reg Manager at Coldwells House

Thank you so much for your review which I will share with staff. It has been our pleasure to welcome you all to the Coldwells House family and we our so pleased that your father has settled in so well.


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Review from John R (Husband of Resident) published on 18 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic staff well mannered. Clean and caring. You could not wish for a better place of staff.

Reply from Sharon Childs, Reg Manager at Coldwells House

Thank you so much. Reviews are so important to us and I will share this with the team.


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Review from Neil O (Son of Resident) published on 10 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Coldwells was caring, attentive and proactive in their care of my mum over the last 22 months. The management team were approachable, communicative, forward thinking, always finding time to discuss matters of care or to hear of a request. Mum entered her end-of-life phase in Coldwells. During
this time Mum was cared for with warmth, compassion and respect and we always felt her comfort and dignity was uppermost in the carers' minds. The Team Leads were always available at the end of the call bell for us and responded to every situation with calm and caring professionalism, knowing when we needed a comforting word or reassurance and when it was time for a nurse to be called. Sitting with Mum we could hear the team in the corridor, interacting with each other and the other residents, and never once heard any inappropriate comments, only respectful and caring interactions. I am very grateful for the way Mum was looked after by everyone. Coldwells is a wonderful home.

Reply from Sharon Childs, Reg Manager at Coldwells House

Thank you so much for this wonderful review which I will share with the team. It was our honour to support yourselves and your mum especially as she entered her end of life phase. This is a difficult time for everyone and I'm glad we were able to to support you through this.


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Review from M D (Daughter of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved to Coldswell House after a traumatic discharge to assess placement.
All staff went out of their way to make mum feel welcome. Management have fought to ensure mum has been given the appropriate medical needs.
Mum is now much more settled and she is happy living at Coldwells House. Her room
is lovely and it will be lovely personalising it.
All staff are caring and want the best for all residents. Thank you, to everyone!
Food is delicious and mum is always offered a choice. Meal times are very relaxed and every dining area feels like home, if not a dining room.
The cafe is a delight to visit and family members enjoy spending time in there.
It's lovely seeing the variety of activities, offered to residents.

Reply from Sharon Childs, Reg Manager at Coldwells House

It's been wonderful to see your mum adjust and settle to become part of the Coldwells House family. Thank you for the lovely feedback and I will share this with the staff.


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Review from Michael S (Son of Resident) published on 22 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had been a residence at Coldwells House for over five years. She had been suffering from dementia and during that time slowly declined until she passed away recently.
As a family, we cannot praise the staff at Coldwells House enough for the care and dignity they gave mum during this time.
A
huge thank you from us all.

Reply from Sharon Childs, Reg Manager at Coldwells House

It was our pleasure to support you and your lovely mother at Coldwells House. I will share this review with the team. Thank you.


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Review from Sara R (Daughter of Resident) published on 20 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We always find mum well cared for and comfortable. Staff are kind and caring to mum, they take care to tell her where cups etc are as she is sight impaired. I've often noticed some giving her a cuddle, holding her hand, having a chat and I know she is well loved and respected.
A recent problem with
the call bell/unit has now been rectified.
Mum has a gluten free diet, this is followed at all meal times and during the tea/coffee sessions. She says she enjoys her meals and I believe she has a good appetite.
I can approach any one of the staff / management with a suggestion or problem and I am supported every time be it face to face, via email or telephone. Should a problem arise, I am contacted and given all the necessary information.
The staff not only care for my mum and keep her safe, they also care for her family and give us support too. Asking Coldwells House to look after mum was the best move for her, me, my brother and our families too.
Thank you everyone.

Reply from Sharon Childs, Reg Manager at Coldwells House

Thank you so much for this review which I will share with the team.


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Review from Sue S (Daughter of Resident) published on 20 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a difference a good care home can make and Coldwells House must be one of, if not the best!
From the moment you walk in and are greeted by a cheerful staff member (or one of the other welcoming receptionists) to the unconditional care, the cleanliness, the comfortable rooms, the ambience and
the wonderful food.
And then there's the Bistro, tea, coffee and cake at any time of the day (and probably night).
Although my dad doesn't have the capacity to realise quite where he is, I know how happy and content he is at Coldwells and for that I thank you all.

Reply from Sharon Childs, Reg Manager at Coldwells House

Thank you so much for this feedback. The wonderful team work really hard to make Coldwells House a welcoming environment and home for all those that live here and visit. I will share this review with the team. Thank you.


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Review from John W (Husband of Resident) published on 20 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very caring a polite the home is very friendly. Friendly and professional and they seem to run the place very well. I am very pleased with her attitude to the patients and always welcome in when I visit.

Reply from Sharon Childs, Reg Manager at Coldwells House

Thank you so much for this review which I will share with the team.


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Review from Martin J (Husband of Resident) published on 3 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the staff and management who are all amazing of Coldwells House enough for the way (my wife who has had Alzheimer's for nearly eight years) is looked after, treated, cared for and supported day and night in all the time she has been a resident here.
The food and all the activities are
excellent.
I would give this care home 5 stars and recommend it to anyone.

Reply from Sharon Childs, Reg Manager at Coldwells House

Coldwells House is a lovely place to work and all the staff strive hard to ensure it is a wonderful place to live and call home for our lovely residents. I'm so very pleased your experience of Coldwells House reflects that. Thank you so much for this review, these are very important to us and I will share this with the team.


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Review from Jane W (Wife of Resident) published on 7 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am enjoying regular residents families meetings which help so much to keep us informed and feel part of the Coldwells House family. This has led to meeting and supporting others outside of the home, who have spouses in care which has its unique issues and feelings.

Reply from Sharon Childs, Reg Manager at Coldwells House

Thank you so much for your lovely kind review. I will ensure that I share it with the staff.


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Review from Stewart P (Son of Resident) published on 23 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I do feel that my mum is very happy (if that's possible) at Coldwells. I can see that the care she receives is excellent, the staff are all very caring and friendly. The reception staff are absolutely excellent and very efficient. They cannot be faulted in any way and are a joy to support to.
All
in all, I'm very happy with the service my mum receives, so thank you Coldwells.

Reply from Sharon Childs, Reg Manager at Coldwells House

Thank you so much for taking the time to complete a review card. These are very important to us and we value your feedback. Thank you for the lovely review and I will share it with the team.


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Review from J B (Son of Resident) published on 5 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely location in expansive, well-maintained grounds. New wing excellent. Overall, very pleased with my experience as a relative visiting a loved one at Coldwells House. Parking often challenging due to size of car park, access lanes shocking condition. So grateful for the level of care and support
provided to my father who visited Mum most days for the year Mum was resident. Support was over and above with staff not only providing Dad with a cooked lunch but befriending him, providing support as Dad was missing Mum hugely. Policy of allowing us to personalise Mum's room much appreciated.

Reply from Sharon Childs, Reg Manager at Coldwells House

Thank you so much for the lovely review which I will share with the team. It's important for all staff at Coldwells House to embrace all our residents' extended family as well as the resident and ensure they always feel welcome to visit anytime and for as long as they wish. I'm so pleased that this was how you felt.


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Review from K P (Daughter of Resident) published on 18 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Coldwells House is always bright and very welcoming to visitors, my mum loves sitting in the many areas with tall windows looking out onto the gardens. She also likes to sit in the cafe with the bright orange chairs, coffee machine and lovely cake and biscuits.
It's great to see all the activities
on the online page, her grandchildren love to see if they can spot her!
The food looks very good and it's nice that they have hot chocolate in the evening and a snack.

Reply from Sharon Childs, Reg Manager at Coldwells House

A lovely review, thank you so much. I will share this with the team.


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Review from C W (Niece of Resident) published on 18 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my aunt has been not too good. The care she has been given is wonderful and very caring and staff and managers are always happy giving updates on anything we are concerned about.

Reply from Sharon Childs, Reg Manager at Coldwells House

It's our pleasure to support your aunt at Coldwells House. I will share your review with the team.


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Review from M G (Resident) published on 18 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

So refreshing having the enthusiasm of youth and entertainment committee. So many quiet places to rest and consider your next move.
This is now my home for a long time I hope.
Looking forward to the plans for the garden and walks around on sunny days.

Reply from Sharon Childs, Reg Manager at Coldwells House

Lovely to get some feedback from someone who calls Coldwells House home. I will share this with our wonderful team.


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Review from David W (Son of Resident) published on 6 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What made Coldwells for me was always the staff, always professional, always polite and above all caring. The home always felt right, always clean and above all friendly. It felt as close to a home as a care home could. Even in Mum's final days, I was touched by the love and respect. One could not ask
for more for a loved one.

Reply from Sharon Childs, Reg Manager at Coldwells House

Thank you so much for this wonderful review which I will share with all the team. It was our pleasure to support your mum and your family here at Coldwells House and have you all as part of our family.


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Current Review Score: 9.9 (9.877)

Overview of Review Score

The Review Score of 9.9 (9.877) out of 10 for Coldwells House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.877 for Coldwells House is calculated as follows: ( (262 Excellents x 5) + (26 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 293 Ratings = 4.877

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Coldwells House is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Mar 2022

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Frequently Asked Questions about Coldwells House

What types of Care is Coldwells House registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Coldwells House provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Coldwells House have?

There are 39 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Coldwells House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Coldwells House to the centre of Hereford?

1.8 mile(s) as the crow flies, distance by road may be significantly further.