Coldwells House

Coldwells Rd, Holmer, Herefordshire, Hereford HR1 1LH
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9.9 91 Reviews
  • Coldwells House, Hereford
Coldwells House has once again been rated "Outstanding" by the CQC (July 2023).

Providing Outstanding care to older people including specialist provision for people living with dementia and people with physical disabilities.

Coldwell's House has undergone further development to meet demand, whilst the home retains a homely atmosphere it offers state-of-the-art facilities to enhance the lives of its residents. The home is set amongst beautiful accessible gardens.

Coldwells House has been awarded the prestigious Gold Standard Framework (GSF) for palliative and end-of-life care.

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Care Provided by Coldwells House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Residential Care
  • For a maximum of 41 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Sharon Childs (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (39)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (25)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2024
    • Number of floors: 1

Funding & Fees Guide for Coldwells House

  • Weekly Charges per Person
    • Self-Funded Residential Care £900 – £1,400
  • (these prices are only a guideline, please contact Coldwells House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Coldwells House Reviews (91)

Total of 91, showing 21-40
9.9

Coldwells House has a Review Score of 9.9 (9.922) out of 10, based on 22 reviews in the last 2 years. Over all time Coldwells House has 91 reviews.

Overall Experience

  • 83
  • 7
  • 1
  • 0
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Date Published

91
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Review from Derek R (Resident) published on 28 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It has helped me in my senior years by being cared for and giving me some excellent companionship and help.

Reply from Sharon Childs, Reg Manager at Coldwells House

Wonderful feedback from someone who calls Coldwells House home. Thank you. It's our honour to support you in your home.


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Review from Douglas W (Resident) published on 28 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent.

Reply from Sharon Childs, Reg Manager at Coldwells House

Lovely to have feedback from someone living in our service and calling Coldwells House home. Thank you.


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Review from R J (Husband of Resident) assisted by family/friend published on 8 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been at Coldwells House for a few years now and I feel the care she is receiving is second to none. When my daughter and I visit we are made very welcome as well. As for the management we find the door is always open.

Reply from Sharon Childs, Reg Manager at Coldwells House

Thank you so much for the lovely review. Its always lovely to have feedback and I will share this with the team.


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Review from J J (Daughter of Resident) published on 8 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Coldwells House for over 3 years now and has received the highest standards of care and has been treated with respect and dignity at all times. All the staff are very caring and nothing is too much trouble for them. I wish to thank you all for your continued support, the home is
very well managed and we are always made welcome on visits to Mum.

Reply from Sharon Childs, Reg Manager at Coldwells House

Thank you so much. It's our pleasure to support you all as a family at Coldwells House and I will share this review with the team.


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Review from Ann H (Daughter-in-law of Resident) published on 6 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad is happy and content in his home at Coldwells House. He enjoys being able to wander around the house if he wants, he isn't one for joining activities, but he does like to people-watch! He often comments that he enjoys his meals and that the staff are very good. He has had a few health issues and
staff have kept us informed each time. We are more than pleased with the excellent care that Dad receives. We appreciate that he is well looked after, safe and happy. All the staff are brilliant and a special mention to the manager and deputy who have been so helpful. Coldwells certainly deserves the rating outstanding. When looking for a care home for Dad we used the criteria could we live here if we needed care? and the answer was yes. We are so pleased that we made the right choice.

Reply from Sharon Childs, Reg Manager at Coldwells House

Thank you so much for this lovely review which I will share with the staff. It's our pleasure to support dad and have him as a member of our Coldwells House family.


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Review from Ian M (Son of Resident) published on 2 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally favourable, although getting an answer to ringing the entry bell on arrival and departure can take an annoyingly long time.
Otherwise, my mother is well cared for and happy at the home, which is our priority.

Reply from Sharon Childs, Reg Manager at Coldwells House

Thank you for taking the time to complete this review. I will share your feedback with the staff.


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Review from Susan O (Wife of Resident) published on 27 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband had Young Onset Alzheimers and was a resident at Coldwells House for the last year of his life.
As his care needs increased, the team at Coldwells were proactive in reviewing and adapting his care plan in consultation with me. The staff always took my views into account.
They supported
me to consider and set out the priorities for his end-of-life care in advance, to ensure his best interests were met and his wishes followed - which they all were.
My husband had formed a fantastic bond with the staff at Coldwells and it was very important to me that he was able to remain at Coldwells for the duration and be cared for by people who he knew, and who knew him well.
Their skills and experience in end-of-life care and the care and compassion they showed to my husband, myself and our family were greatly appreciated by us all, during a very difficult time.
We would not hesitate to recommend Coldwells.

Reply from Sharon Childs, Reg Manager at Coldwells House

Thank you so much for the wonderful review. It was our honour to support your husband and yourself during his time living here with us at Coldwells House. It is lovely to read about end-of-life care and that you felt supported through that very difficult time. I`m extremely proud of the wonderful team we have here at Coldwells House.


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Review from V M (Daughter of Resident) published on 25 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has just recently moved into Coldwells House Care Home. It is fair to say from the initial conversations regarding her move, to now just a couple of weeks in, the staff have been exceptional. They have been reassuring, understanding and kind to us during this (difficult) transition period. From
the contact and support we have received so far I can see why Coldwells is so highly recommended.

Reply from Sharon Childs, Reg Manager at Coldwells House

Thank you so much for your review which I will share with the staff. We understand fully how hard it is to move a relative into a care home and I'm glad that we aided in making this transition a little easier.


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Review from Victoria C (Daughter of Resident) published on 7 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Coldwells House Care Home were amazing in my father's last year of life. They could not have been more kind and treated Dad like a member of the family.

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Review from R B (Daughter of Resident) published on 16 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just wanted to say a huge thank you to the two beautiful ladies that met me this morning with quite a sensitive situation, not only were they kind and compassionate they were genuinely lovely people. Thank you.

Reply from Sharon Childs, Reg Manager at Coldwells House

Thank you so much. It was a pleasure to meet you and we will continue to support you all going forward.


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Review from J G (Daughter of Resident) published on 22 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was taken ill at the end of June. The staff were amazing! Not only did they take excellent care of her at Coldwells, constantly checking on her, they went 'above and beyond'. They spent ages trying to arrange for someone from her surgery to visit her and, when a prescription was finally forthcoming,
one of the staff collected her medication from a pharmacy on their way to work so that she could start her treatment before the weekend. They have shown genuine care and concern for my mother, and thanks to them, she is now on the road to recovery!

Reply from Sharon Childs, Reg Manager at Coldwells House

Thank you very much for the lovely review. I will share it with the team.


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Review from Anna G (Niece of Resident) published on 21 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having had previous experience of other care homes I can honestly say the care provided by the team at Coldwells House Care Home is outstanding.
There is an open dialogue between staff and relatives allowing a collaborative approach to care. Proactive steps are taken by the team to further support
my family member, working well with other outside agencies as needed. All team members are approachable and I really feel they know him well and are able to answer any questions I have with ease.
My family member lives with dementia and it is clear the team have a deep understanding of the disease and review his needs regularly adapting his care plan accordingly. Changes needed are implemented quickly.
I would not hesitate in recommending this care home.

Reply from Sharon Childs, Reg Manager at Coldwells House

Thank you for a lovely review. It is our pleasure to support your family member and have you all part of the Coldwells House family.


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Review from Christopher M (Husband of Resident) published on 19 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The high standards continue which is evident in the latest inspection outcome of ‘outstanding’. The care home manager is an exceptional person and her staff team constantly reflect their loyalty to her and their appreciation of her caring management style. The manager is cognizant of the needs of each
resident and, uniquely, is able to take a holistic view of what is in the best interests of each person. Coldwells House is a very special place which I would recommend without hesitation. It is truly an extension of our own home.

Reply from Sharon Childs, Reg Manager at Coldwells House

Thank you so much for that lovely review which I will share with the team.


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Review from A P (Daughter-in-law of Resident) published on 20 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother-in-law took a while to settle into Coldwells House Care Home due to Covid restrictions. She was treated with care by all the staff and soon felt "at home". The food was of first-class standard. Mum liked joining in with a card game on Wednesday and some of the many activities on offer. The
staff are so dedicated.

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Review from G H (Daughter of Resident) published on 13 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in residence at Coldwells House Care Home for a few months now and has received excellent care. The level of care is superb and the staff are always on hand to help. The staff's level of expertise is wonderful and they are always happy to answer questions about my mum's condition.
This home is a happy home, where the staff and management make all feel welcome. I am so relieved my mum is safe and settled. These are uncertain times with Covid but I know my mum is safe and well cared for. Thank you and a Merry Christmas to all.

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Review from S H (Daughter of Resident) published on 25 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Coldwells House have been brilliant at keeping mum safe during Covid. Communication throughout has not been great but once the Facebook page was up and running again we felt more connected. Very expensive for what mum needs. Small room and cramped, but she is happy and well cared for and the staff are
caring.

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Review from Sian H (Daughter of Resident) published on 10 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very recently we had a care plan review for Mum. After the restrictions due to Covid, we felt it important to catch up on Mum’s progress. They were only too pleased to arrange this on Zoom and we had more than an hour where all of our questions were answered. We were all reassured about Mum’s care.
Despite not being able to visit they have very tight procedures to keep residents safe and active. We explained our concerns (we don’t know what activities mum does as she can’t communicate well anymore) and we have a plan moving forward to help us with this. I couldn’t be happier about mum’s care. She is a member of the Coldwells House family and is very well looked after. She always looks happy and I love her new haircut!

Reply from Sharon Childs, Registered Manager at Coldwells House

Thank you so much for this lovely review. It was our pleasure to do the care plan review over Zoom and hopefully we can all meet again in person very soon.


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Review from Clive O (Son of Resident) published on 8 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 94-year-old father moved to Coldwells in October and has settled in remarkably well. The staff have been absolutely wonderful; in this extreme time. I have nothing but praise for their care and consideration. I am so glad we chose Coldwells.

Reply from Karen Rogers, Provider at Coldwells House

Thank you for taking the time to write this review; we really do appreciate it, and I will pass on your thanks to the team.


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Review from D H (Daughter of Resident) published on 19 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Top-notch care home, brilliant care during covid lockdown, cannot recommend highly enough.

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Review from Sharon W (Wife of Resident) published on 5 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been at Coldwells House since January 2020. He has been very happy. The care of the staff is wonderful. Unfortunately, the Covid pandemic closed the place down but I have been very happy with the communication at all times. We can now visit again and visits are well organised and hopefully,
these will become more regular. Well done to everyone at Coldwells House, it must be so difficult at these strange times.

Reply from Karen Rogers, Provider at Coldwells House

Thank you for taking the time to write this review. I'm so pleased to hear that the visiting arrangements are well organised. We'll share your comments with the team. Thank you.


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Current Review Score: 9.9 (9.922)

Overview of Review Score

The Review Score of 9.9 (9.922) out of 10 for Coldwells House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.922 for Coldwells House is calculated as follows: ( (237 Excellents x 5) + (20 Goods x 4) ) ÷ 257 Ratings = 4.922

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Coldwells House is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Mar 2022

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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