Coldwells House

Coldwells Rd, Holmer, Herefordshire, Hereford HR1 1LH
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9.9 91 Reviews
  • Coldwells House, Hereford
Coldwells House has once again been rated "Outstanding" by the CQC (July 2023).

Providing Outstanding care to older people including specialist provision for people living with dementia and people with physical disabilities.

Coldwell's House has undergone further development to meet demand, whilst the home retains a homely atmosphere it offers state-of-the-art facilities to enhance the lives of its residents. The home is set amongst beautiful accessible gardens.

Coldwells House has been awarded the prestigious Gold Standard Framework (GSF) for palliative and end-of-life care.

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Care Provided by Coldwells House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Residential Care
  • For a maximum of 41 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Sharon Childs (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (39)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (25)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2024
    • Number of floors: 1

Funding & Fees Guide for Coldwells House

  • Weekly Charges per Person
    • Self-Funded Residential Care £900 – £1,400
  • (these prices are only a guideline, please contact Coldwells House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Coldwells House Reviews (91)

Total of 91, showing 41-60
9.9

Coldwells House has a Review Score of 9.9 (9.922) out of 10, based on 22 reviews in the last 2 years. Over all time Coldwells House has 91 reviews.

Overall Experience

  • 83
  • 7
  • 1
  • 0
  • 0

Date Published

91
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22
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Review from Valerie Y (Daughter-in-law of Resident) published on 5 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been in the care home now for 6 years. I couldn't have asked for better care. Due to Covid-19, they have kept her safe and well, they have kept us informed about when I can visit and also put pictures of her on Facebook, so it gives me the chance to see her. They also put what activities
they are doing for the month. The staff all work hard to keep them safe, also it gives us peace of mind.

Reply from Karen Rogers, Provider at Coldwells House

Thank you for this lovely review which means so much. Keeping families connected is a priority and we are so pleased to read this. Thank you for taking the time to write this review.


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Review from S S (Sister of Resident) published on 5 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am most impressed as to how Coldwells have responded to the Covid-19 crisis. They took the early precaution of obtaining PPE in March and instigated every precaution to eliminate contagion in the home. They used Skype when visitors were not allowed and to date have been Covid free. I feel they do
their best for the residents and their job is not always easy.

Reply from Karen Rogers, Provider at Coldwells House

Thank you for taking the time to write this review. We will pass on your comments to the team which will mean a lot to them. Thank you.


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Review from P S (Friend of Resident) published on 5 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Impressive quality of care, particularly during these trying times.

Reply from Karen Rogers, Provider at Coldwells House

Thank you for taking the time to write this lovely review, we will pass your comments to the team which means so much especially during these difficult times.


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Review from S T (Daughter of Resident) published on 24 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Five star - from all the staff at Coldwells House, Mum has settled really well which is such a comfort for us - so thank you.

Reply from Sharon Childs, Reg Manager at Coldwells House

Thank you so much for this lovely review. It is our pleasure to be able to support your mum as part of our family at Coldwells House.


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Review from J B (Daughter of Resident) published on 29 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in Coldwells now for over 2 years with dementia. Throughout this period, I have always felt that she is well cared for and her changing needs met. There are some exceptional staff working there, who show real patience and kindness. For this, I am incredibly grateful. The home is always
clean with welcoming rooms and facilities. There are lots of activities organised for residents. Any issues arising are generally resolved early.

Reply from Sharon Childs, Registered Manager at Coldwells House

Thank you for your kind review. It is our pleasure to support your mother at Coldwells House.


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Review from K M (Daughter of Resident) published on 29 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Throughout my mother's last years spent at Coldwells, she was always treated with loving kindness and dignity. This is not an easy task when rapid dementia takes a person. The senior staff gently guided us during calm, kind meetings to discuss final care details and always helped us to keep in touch
with mum even during COVID-19. Simply, thank you.

Reply from Sharon Childs, Registered Manager at Coldwells House

Thank you so much for your lovely kind review. Your mother was a very special lady and we shall miss her a great deal. It was our pleasure to have known and cared for her the last few years.


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Review from L H (Daughter of Resident) published on 29 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been consistently impressed with Coldwells House since we made an initial enquiry on my mother's behalf in June 2017. There is a bright and cheerful atmosphere and residents are made to feel at home as individuals. The staff are professional and are clearly dedicated and caring people. They will
always find the time to address any concerns from a resident or relatives. At a time of medical crisis for my mother, we felt strongly supported, both practically and emotionally. It has to be mentioned that Coldwells have been outstanding in dealing with the Covid-19 crisis, which has resulted in zero cases of the disease to date. They have been extremely well prepared, with early policy decisions and are now more vigilant with precautions as government guidelines begin to relax. Meanwhile, their thoughtful provision of contact via Skype has meant so much to residents and their relatives.

Reply from Sharon Childs, Registered Manager at Coldwells House

Thank you so much for your lovely kind review. It is our pleasure to support and care for your mother.


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Review from B G (Friend of Resident) published on 29 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During May 2020 the care home didn't receive visitors or entertainment of any sort. The situation regarding the virus was dealt with extremely efficiently and introduced a week or so before lockdown was declared. Management ensured all the necessary PPI was purchased in good time. Without entertainment
people being bought in, the staff stepped in, did their best to ensure residents were entertained and happy. Our friend's wound was dealt with by the district nurses and when healed the care home nurses continued to look after it successfully.
During lockdown we have spoken to our friend daily by phone and it's never too much trouble for the staff to locate despite their workload.
She is well looked after and treated with love and respect. Management and staff have done extremely well in the present circumstances..

Reply from Sharon Childs, Registered Manager at Coldwells House

Thank you so much for your lovely kind, positive review.


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Review from Shoana G (Daughter of Resident) published on 23 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother spent nearly four years at Coldwells. During that time her care was excellent. We were always welcome and felt part of the Coldwells family.
The way staff communicate with residents and family members is exemplary. We would recommend this care home one hundred per cent. Thank you.

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Review from Edward F (Husband of Resident) published on 23 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident since September 2011. During her time in the care home, she has been extremely well looked after by very caring staff.
Eg. recently we celebrated our diamond wedding. I couldn't visit owing to the virus, however, I received a picture on my computer showing a carer reading
a card to my wife. This illustrates the degree of care given by the home. Well done to them all.

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Review from Jayne M (Niece of Resident) published on 23 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Exceptionally welcoming care home. Staff cannot do enough to help and are all extremely polite and friendly.
Amazing cakes in the coffee shop!

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Review from S D (Daughter of Resident) published on 19 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I spent a lot of time researching care homes and read an awful lot of reports CQC findings before deciding on mum moving to Coldwells House. It was a good decision. Mum felt very safe and calm there. My siblings and I are positive mum lived several years longer than she might have done as their professional
compassionate caring skilful approach meant she had a good quality of life right up to her passing. We felt very confident that they very much wanted the best in all scenarios for mum.

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Review from D B (Daughter of Resident) published on 19 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Coldwells House is a caring home. Residents are well cared for. The staff are well trained and genuinely care about the residents. Usually, there are lots of different activities with dedicated staff to deliver these. The home and rooms are clean. There are some great chefs producing lovely tempting
meals. The home went into lockdown earlier than nationally and staff are very dedicated at this time and family can book Skype sessions. Really recommend Coldwells.

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Review from Colin N (Son of Resident) published on 19 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has spent the last three years at Coldwells House. We spent some time deciding on the care home which we felt would suit Mum best and her time at Coldwells House has more than reinforced our decision. It is not easy to move from one’s home into a care home but Mum was trusting of the decisions we
made with her and often referred to the “good thing” we did finding Coldwells House.
Mum has been very contented at Coldwells House and has received good care from the staff. She enjoyed the food provided and the varied entertainment. She is now nearing the end of her life and her care at this time with its changed needs has been handled very competently and compassionately.
We have always found the staff at Coldwells House friendly and helpful. We like the straightforward way in which we have been engaged by management and care staff and the way in which we have been kept informed, particularly as Mum has moved into this final stage.

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Review from P B (Husband of Resident) published on 6 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is efficiently run, with caring staff, always positive and friendly.
Activities all day. Bight and cheerful decor and surroundings.

Reply from Sharon Childs, Reg Manager at Coldwells House

Thank you for the review. It is our pleasure to care for and support your wife.


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Review from A B (Daughter of Resident) published on 3 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has spent almost three years in the home and I could not have asked for more love, care or attention from the staff. My mother passed away earlier this month and the staff were excellent to the end with her and with me.
Thank you.

Reply from Sharon Childs, Reg Manager at Coldwells House

Thank you so much for your lovely review. Your mother was a wonderful character and it was so lovely to have her living here as part of the Coldwells House Family.


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Review from K C (Son of Resident) published on 30 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Coldwells offered my mother 8 1/2 years of care. She felt safe here, something she didn't feel in her own home previously. They became her 'family' too. Her passing, 3 days after 6 weeks in hospital was dealt with professionally and with compassion to her and her family.

Reply from Sharon Childs, Reg Manager at Coldwells House

Thank you very much for this lovely review. It was absolutely our pleasure to care for your mother within our Coldwells House family and we will miss her very much.


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Review from M F (Daughter of Resident) published on 6 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum took a long time to settle into care home life. The staff did all they could to help her. All the complaints I made were dealt with. There are always things going on and staff would encourage residents to participate.

Reply from Sharon Childs, Reg Manager at Coldwells House

Thank you so much for the lovely review. It is a pleasure to support your mother as part of our Coldwells House family.


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Review from L B (Daughter of Resident) published on 21 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at Coldwells House for almost four years. She has dementia, which over the year is much worse. She is always treated with care, dignity and also love.

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Review from F F (Daughter of Resident) published on 18 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Coldwells House for over 5 years. Throughout this period, she has received excellent care from professional, kind staff. The care home and environs are of an excellent standard. Meals are tasty and appetising. Working with mum's GP and other healthcare professionals
Coldwells House have been able to care wonderfully. Mum has dementia but is included in many singing activities - she is a member of the choir. Our whole family rates Coldwells very highly and we are so glad we found such a fantastic home.

Reply from Sharon Childs, Reg Manager at Coldwells House

Thank you for that lovely review. It's our pleasure to care for your mother at Coldwells House.


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Current Review Score: 9.9 (9.922)

Overview of Review Score

The Review Score of 9.9 (9.922) out of 10 for Coldwells House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.922 for Coldwells House is calculated as follows: ( (237 Excellents x 5) + (20 Goods x 4) ) ÷ 257 Ratings = 4.922

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Coldwells House is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Mar 2022

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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