Coldwells House

Coldwells Rd, Holmer, Herefordshire, Hereford HR1 1LH
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9.9 91 Reviews
  • Coldwells House, Hereford
Coldwells House has once again been rated "Outstanding" by the CQC (July 2023).

Providing Outstanding care to older people including specialist provision for people living with dementia and people with physical disabilities.

Coldwell's House has undergone further development to meet demand, whilst the home retains a homely atmosphere it offers state-of-the-art facilities to enhance the lives of its residents. The home is set amongst beautiful accessible gardens.

Coldwells House has been awarded the prestigious Gold Standard Framework (GSF) for palliative and end-of-life care.

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Care Provided by Coldwells House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Residential Care
  • For a maximum of 41 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Sharon Childs (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (39)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (25)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2024
    • Number of floors: 1

Funding & Fees Guide for Coldwells House

  • Weekly Charges per Person
    • Self-Funded Residential Care £900 – £1,400
  • (these prices are only a guideline, please contact Coldwells House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Coldwells House Reviews (91)

Total of 91, showing 61-80
9.9

Coldwells House has a Review Score of 9.9 (9.922) out of 10, based on 22 reviews in the last 2 years. Over all time Coldwells House has 91 reviews.

Overall Experience

  • 83
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Review from A D (Son of Resident) published on 3 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When Mum came to Coldwells House in November 2014 she was a very poorly lady. To us, the family, her future looked bleak. However, reassurances were given to us by members of staff that they could help Mum. The end result was that for 4 years Mum had a wonderful time, joining in with the daily activities
enjoying trips out and meals outside of Coldwells. To this end, we, the family, are very grateful for the love and care given to Mum during that time.

Reply from Sharon Childs, Reg Manager at Coldwells House

Thank you for the lovely review, it was our pleasure to love and care for your mum.


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Review from P K (Daughter of Resident) published on 4 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Coldwells House staff have always, without fail, looked after my mother to the very highest standards. Their very many activities especially singing have been the cause of constant enjoyment and stimulation for her. Sadly Mum passed away recently and the love, care and support shown to her and us as
a family was outstanding. Thank you all.

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Review from Catherine W (Niece of Resident) published on 29 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An ambulance was called on doctors orders on the evening of 4th May. My uncle was entering palliative care for cancer but had a recurrence of a chest infection. The staff, his son and the ambulance crew jointly decided, as he was dying, to allow him to do so in bed, beside his wife with the family present.
The staff couldn't have been more supportive, at such a time we needed this type of support. They were fantastic. Their care for us and my auntie was so compassionate and respectful.

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Review from Myrtle W (Sister of Resident) published on 1 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find a caring, happy home which I would choose for myself.

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Review from June K (Daughter of Resident) published on 28 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home. Nothing is too much trouble. Home from home and staff very caring.

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Review from Heather F (Daughter of Resident) published on 28 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Feels like home. Care excellent. Couldn't wish for more.

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Review from Frances B (Daughter of Resident) published on 21 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Coldwells House is an amazing home - I would wholeheartedly recommend it. The staff are lovely - positive and enthusiastic and the care they give is patient centred.
The building is tastefully decorated, very clean and smells lovely. There are lots of seating areas and different activities people
can access. I definitely would book myself in for some respite if I could. Coldwells House is the best home I have been in!

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Review from William D (Husband of Resident) published on 2 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The quality of care could not have been better. The love of the staff carried through to the residents. My wife really enjoyed her time at Coldwells. Sadly she was near the end after some twelve years of Alzheimers, but the staff made her very happy. The layout and atmosphere of the home was carefully
considered. Bright, cheerful and offering varied opportunities to residents. Visitors were welcomed by all and kept informed at all times.

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Review from John H (Son of Resident) published on 6 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had been in Coldwells House for two and a half years living a very comfortable life, she was so well looked after and joined the Coldwells House family with relish. She loved the singing and dancing which kept her going over the age of 100! We were always encouraged to join in when we visited
mum, making us feel satisfied that we found the right place for mum to be so well cared for. Coldwells team showed professionalism and compassion second to none. Well done Coldwells to all!

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Review from Carol H (Daughter-in-law of Resident) published on 5 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law resided in Coldwells House for the last two and a half years of her 101 years of life.
She loved it the staff would banter with her sing and dance with. The entertainment programme was amazing, something for everyone.
The home cooked food was carefully considered and adjusted for
residents special requirements and dinner was served after a sherry appetiser. The last year of my mother-in-law's life was mostly bedbound, but everyone encouraged her with smiles and great caring. To sum up she could not have been in a better place, clean, caring and fun just like home.

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Review from Elaine W (Sister-in-law of Resident) published on 18 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister-in-law is provided with excellent care in a lovely room with excellent meals. Unfortunately, she is not helping herself and although she does not have dementia she just sits in her chair all day and seems to do nothing but just waiting to die. She will not join in any activities really and
rarely leaves her room to go to the dining room. I know this is not the care homes fault but it is so sad to see her deteriorating every time I see her. The staff are so pleasant and caring and she is definitely in the best place.

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Review from Martin D (Son of Resident) published on 1 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care is excellent, kind staff, good food. My mother went in not expected to live long. The home not only made her comfortable but she has improved so much she is now very well and happy. They are also very patient with my father who visits every day for 5-6 hours. Mother has been a resident for
14 months now. We also had another relative in the home previously who they looked after till the end of her life.

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Review from Val S (Daughter of Resident) published on 28 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Coldwells has become a home from home for Mum. The way the home is run sets a great standard of care, a wonderful environment to live in and includes daily activities to engage and interest the residents.
Coldwells key assets are the fantastic staff who really understand their residents individually
and connect too with us as relatives.
All worries about “putting Mum in a home” have disappeared very quickly, and she is delighted to live in Coldwells.

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Review from Anthony B (Relative of Resident) published on 24 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home provides a good overall standard of care. Relative happy in surroundings and this puts our minds at rest.


Building excellent - warm and décorated to very high standard, overall a really good home. I do feel that more staff would be useful at times, particularly in the laundry and during

busy times.

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Review from Anne B (Daughter of Resident) published on 22 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been at Coldwells House for the last 18 months and I would just like to say how pleased we are with the care dad receives. All the staff are kind, caring and thoughtful to dad's needs and ours. On his 90th birthday last April, they put on a lovely party that we could invite family and friends
to and he had a wonderful time. The food was excellent.
The facilities, food and cleanliness are excellent.
We are able to visit dad anytime and the staff are always friendly and keep us well informed of any changes to dad's care.

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Review from Phil G (Son of Resident) published on 11 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend Coldwells highly enough. The level of care and the attitude and approach of all the members of staff is exemplary, the buildings, room and grounds are all immaculate and food/facilities/activities offered to the residents are excellent. Whenever I visited, all the residents were engaged,
happy and active. At no point did I see groups of people sitting around the edge of a room staring into space - there is always something to do or the staff are just chatting to the residents. The facilities - both for residents and visitors are great and the idea of the little cafe where visitors can take their loved ones for tea and cake without the need to leave the building is genius. The thoughtfulness and genuine care and interest in each individual resident is outstanding. Their approach to the care of my Mum was tailored to her changing needs over time and their help and support for me, when needed, was equally good.

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Review from R G (Son-in-law of Resident) published on 5 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service and staff - always respond to any concerns we have and keep us fully informed. They treat residents with genuine love and respect and do not patronise them when dealing with them. Very satisfied with everything they do to care for mum.

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Review from Brigid E (Daughter of Resident) published on 27 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 97 year old mother moved into Coldwells in mid-June after a few falls and spells in hospital. With deteriorating eyesight and a few UTI's, she was occasionally disorientated but the staff at Coldwells have been extremely patient and kind. They keep the family informed and up to date with news,
and the clean, modern facilities and busy social programme involving everyone is everything we could wish for for Mum.

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Review from Sarah C (Friend of Resident) published on 20 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend of 35 years "moved in" during November 2016. At all times, she has been cared for extremely well. The staff are well trained, neatly dressed and tidy. The home is new, with quality furniture and bedlinen and towels. The staff are friendly and approachable to visitors and refreshments available.
The grounds are extensive, well maintained and the care parking is good.

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Review from B G (Wife of Resident) published on 9 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are very caring, well run and beautifully clean.

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Current Review Score: 9.9 (9.922)

Overview of Review Score

The Review Score of 9.9 (9.922) out of 10 for Coldwells House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.922 for Coldwells House is calculated as follows: ( (237 Excellents x 5) + (20 Goods x 4) ) ÷ 257 Ratings = 4.922

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Coldwells House is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Mar 2022

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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