Coldwells House

Coldwells Rd, Holmer, Herefordshire, Hereford HR1 1LH
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9.9 91 Reviews
  • Coldwells House, Hereford
Coldwells House has once again been rated "Outstanding" by the CQC (July 2023).

Providing Outstanding care to older people including specialist provision for people living with dementia and people with physical disabilities.

Coldwell's House has undergone further development to meet demand, whilst the home retains a homely atmosphere it offers state-of-the-art facilities to enhance the lives of its residents. The home is set amongst beautiful accessible gardens.

Coldwells House has been awarded the prestigious Gold Standard Framework (GSF) for palliative and end-of-life care.

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Care Provided by Coldwells House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Residential Care
  • For a maximum of 41 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Sharon Childs (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (39)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (25)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2024
    • Number of floors: 1

Funding & Fees Guide for Coldwells House

  • Weekly Charges per Person
    • Self-Funded Residential Care £900 – £1,400
  • (these prices are only a guideline, please contact Coldwells House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Coldwells House Reviews (91)

Total of 91, showing 81-91
9.9

Coldwells House has a Review Score of 9.9 (9.922) out of 10, based on 22 reviews in the last 2 years. Over all time Coldwells House has 91 reviews.

Overall Experience

  • 83
  • 7
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Review from Kate L (Wife of Resident) published on 26 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband, who has Alzheimers and vascular dementia, came to Coldwells House in March of this year. I have been very impressed with all aspects of care and faciltities. He settled in very well and I have no worried about his care. The only complaint is that his clothing doesn't always come back to
him and I have seen his shirts being worn by others. As I believe there are only four men in residence and I have marked all his clothes with his initials, I find this very aggravating.

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Review from T M (Relative of Resident) published on 30 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not praise this care home enough. Throughout the experience of visiting, every kindness and care was taken. Nothing was too much trouble and every possible consideration was taken both with the resident and us the family. It made out time there easier and gentle.

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Review from Ellen P (Daughter of Resident) published on 29 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was only a resident for two weeks. I do wish it could have been longer as the quality of care, the life residents have is wonderful. The activities are so far removed from the "happy clappy" vision I previously held. All of the residents are happy and clearly well settled and comfortable.
The end of life care my father received was outstanding. We were allowed to stay 24 hours a day (although I didn't need to). His passing was dignified, as fitted the man. I was taken care of also at this difficult time andI know it is greatly helped with the grieving process. All I can say is thank you!

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Review from Rose V (Resident) assisted by family/friend published on 11 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I am not good with words but I am comfortable here and the staff could not be more helpful.

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Review from Janet L (Daughter of Resident) published on 22 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very nice welcome from all of the staff. Everyone was friendly and provided great refreshments for a family visit. My mum always has nice things to say about the home, food and staff. She is happy here, which is the most important thing to us.

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Review from Tracey J (Granddaughter of Resident) published on 21 January 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother recently took up residence at Coldwells Nursing Home and when we attempted to take her out on visits, etc. showed signs of anxiety and panic attacks. When we approached Christmas we were concerned as to how she would cope coming out for the day and didn't want to stress her. The staff
at Coldwells said they were happy for us to hold a pre-Christmas dinner at the home and catered for all the family (17 in all) meaning that everyone could get together at the same time and have a proper family Christmas time with my grandmother.


We were able to use the private visitors room and when we arrived the table was laid up beautifully with flower arrangements, crackers and even printed menus for our family. We were given so much food including sherry to start, a full turkey roast followed by Christmas pudding, cheese and biscuits, mince pies, chocolates and coffee. The food was exceptional and the care home staff were so attentive, it was very humbling. They only asked us for a donation towards costs, but we made sure their costs were all covered.


I really cannot thank the staff for looking for a way around our problem and making our Christmas celebration with my grandmother so special. This was a new idea for them and apparently the staff are now looking at offering afternoon teas for visitors wishing to spend time alone with their relatives without having to take them out from where they feel safe.


Thank you.


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Review from Sandra F (Daughter of Resident) published on 20 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff appear very professional and dedicated and make us (the family) very welcome whenever we turn up. They provided the entire family (17) with a beautiful Christmas dinner when we all got together to visit our Mum just before Christmas.

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Review from Hazel M (Daughter of Resident) published on 4 January 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff organised a lovely christmas lunch for sixteen close family relatives, the standard of which was excellent and the staff very attentive. Our relative in care has settled extremely well and is very happy in her environment.

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Review from Jane G (Daughter of Resident) published on 26 August 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family we are very happy with the standard of care our mother is receiving at Coldwells House.

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Review from Anthony B (Resident) published on 14 August 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding home with a team of dedicated and committed staff, made all relatives feel most welcome and provide A1 care to our relative. This is the fourth time we have visited and on all visits we have felt the same, could not wish for better care for our relative. Please note the home is exceptionally
clean and offers outstanding care 24 hours a day, could not wish for more. Puts our mind at rest.

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Review from Paul Y (Son of Resident) published on 24 July 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my wife and I decided to put my mother in a home we did our research and visited homes, we found Coldwells came on top, because they have expertise on dementia, they respect the client, compassionate, thoughtful, they interact with them, do lots of work, games, puzzles, knitting and get then to
remember their past life as they have long term memory. My mother is very happy in the home, we also have a good rapport with them, they always tell us how she is getting on and we always help with their special days i.e. family day, pets day, music day.

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Current Review Score: 9.9 (9.922)

Overview of Review Score

The Review Score of 9.9 (9.922) out of 10 for Coldwells House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.922 for Coldwells House is calculated as follows: ( (237 Excellents x 5) + (20 Goods x 4) ) ÷ 257 Ratings = 4.922

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Coldwells House is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Mar 2022

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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