Dulas Court

Dulas, Ewyas Harold, Hereford HR2 0HL
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9.9 87 Reviews
  • Dulas Court, Hereford
Dulas Court is set amongst outstanding gardens and is a beautiful stately home tailored to the needs of older people, while also being appropriate for residents living with physical disabilities.

The care home supports the surrounding community in numerous ways, including offering day care to the local community and beyond. A coffee shop within the grounds has proven to be a valuable community resource and provides speciality teas, coffee, and homemade cakes to residents and friends.

Residents enjoy secluded gardens, a varied programme of activities and outings.

The home has won several awards including a national award from the NAPA in 2016 (National Activity Providers Association) for its activity provision for the second year running.

Dulas Court was rated 'Outstanding' by the CQC in August 2016.

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Care Provided by Dulas Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Residential Care
  • For a maximum of 31 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Sheltered Housing

Good to Know

  • Person in charge
  • Becky Williams (Manager)
  • Admission Criteria
    • Ages 45+
  • Room Information
    • Single Rooms (29)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (29)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Dulas Court

  • Weekly Charges per Person
    • Self-Funded Residential Care £900 – £1,500
  • (these prices are only a guideline, please contact Dulas Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at all times.


  • Parking

  • On site parking


Dulas Court Reviews (87)

Total of 87, showing 21-40
9.9

Dulas Court has a Review Score of 9.9 (9.890) out of 10, based on 28 reviews in the last 2 years. Over all time Dulas Court has 87 reviews.

Overall Experience

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Date Published

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Review from C K (Daughter of Resident) published on 4 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dulas Court is a beautiful care home with fabulous facilities and grounds. Mum is very well looked after and is very settled and content. The staff are always very friendly and very good with the residents and they seem to have lots of activities and great food.

Reply from Becky Williams, Manager at Dulas Court

Thank you for your review. It is an absolute pleasure to care for your loved one. As you know we pride ourselves on being a family to all residents at Dulas Court and include their families within this. To keep the residents living their best lives occupation is important and we do our utmost to provide meaningful activity to all who live here.


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Review from Paul M (Son of Resident) published on 31 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Dulas Court for just over one year. She is well looked after and contented. The staff have been excellent; being professional, caring and friendly. The environment is outstanding and the atmosphere created has been ideal for my mother as well as for family members when visiting.
The food always looks very good and the activities and events are imaginative and frequent. It has been a great relief and pleasure to find such a perfect, local care home that has met the needs of my family (and in particular, my mother) at a time when we were in great need. Thank you!

Reply from Becky Williams, Manager at Dulas Court

Thank you so much for that amazing review. It is an absolute honour to care for your mother. We pride ourselves on our friendly, family atmosphere which not only includes the residents here but also the family members. We believe in creating opportunities for our residents to take part in activities and events so they lead a full and meaningful life.


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Review from T D (Daughter-in-law of Resident) published on 18 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were invited to join a Christmas Eve celebration at Dulas Court. It was very well organised with lots of food and drink to enjoy in a relaxed atmosphere. Later, we had some lovely music played for us to enjoy and sing along to. The staff were very friendly and helpful throughout.

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Review from Nicolas P (Son of Resident) published on 17 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Relative has been there 12 months, settled and happy with care provided.

Reply from Becky Williams, Manager at Dulas Court

Thank you so much for your review and I'm very happy you enjoyed the Christmas Eve buffet and entertainment. I know all the residents and staff enjoyed it.


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Review from K E (Sister of Resident) published on 8 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister loves living at Dulas Court. The house is warm, welcoming, and very homely. The service is very person-centred and my sister;'s care, support and social needs are all met perfectly. All staff, including the maintenance staff, are kind, caring, considerate, patient and fun. Staff fully support
my sister to continue engaging in all of her hobbies. Dulas Court is well managed and the numerous activities and events are exceptional. I cannot rate Dulas Court highly enough.

Reply from Becky Williams, Manager at Dulas Court

Thank you so much for this lovely review, we do our best to ensure the residents feel at home and involve their families into our family here at Dulas Court.


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Review from A T (Daughter of Resident) published on 8 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both of my parents have been residents at Dulas Court at different times and with very different needs. They have both been treated with care and kindness. The programme of activities for residents and encouragement to families to get involved is outstanding.

Reply from Becky Williams, Manager at Dulas Court

Thank you for your review it's a pleasure looking after your Father, having got to know him so well previously visiting your mother.


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Review from Roger M (Husband of Resident) published on 21 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is simply a relief to know my wife is as safe and happy as she can be.

Reply from Becky Williams, Manager at Dulas Court

Thank you for your kind review. It is a pleasure to have your wife living here with us at Dulas Court. I know that it is a huge relief to you to know she is safe and happy, your visits throughout the week are most welcome and staff enjoy seeing you.


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Review from R D (Son of Resident) published on 16 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Dulas Court are exceptional! They provide an excellent level of care for my father and do so with humour and fun. They go out of their way to ensure Dulas Court feels like a real home for the residents and treat them with respect.

Reply from Becky Williams, Manager at Dulas Court

Thank you for your kind comments. We strive for a homely relaxed happy atmosphere with outstanding person-centred care.


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Review from Siobhan E (Daughter of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident here for the last few months. My father is so well looked after, the staff are fantastic, really caring and kind to all the residents. The home itself is beautiful in lovely grounds and has a wonderful atmosphere. There are lots of activities, my father enjoyed the carols
at Christmas especially. My father has settled very well here.

Reply from Becky Williams, Manager at Dulas Court

Thank you so much for your kind words. It is lovely when families have such wonderful feedback and want to share this with others.


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Review from Dominic E (Son of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our elderly father with vascular dementia, Alzheimer’s and mobility issues was incredibly fortunate to have been admitted to Dulas Court. After two terrible experiences with other care homes, my father became upset, disillusioned and very agitated to say the least, it is incredible how his overall health,
happiness and well-being have improved over the short period that he has been a resident.
He can be quite challenging although all of the staff are so caring and attentive and go to great lengths to help and reassure him, whilst the management team has been in regular dialogue with both myself and my brother to ensure that we are kept abreast of any changes in his circumstances.
All of the staff that I have encountered on my regular visits from management to gardeners have been excellent of which I note there is very little change and can only add to the sense of community that Dulas Court delivers.

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Review from Annmarie G (Daughter of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident since September, I cannot praise more highly the level of care he has received since his arrival. The staff go above and beyond in the care they provide. Each time I arrive I’m delighted to see him being so well cared for-the staff anticipate the different needs of each
resident giving a very personal experience for all. Dad looks happier than I’ve seen him in any other residential home and finally seems content. This is down to the amazing team at Dulas Court. The food always smells delicious and looks appetising, there is a huge variety of activities each day and visitors are welcomed warmly no matter how young or old-my son was genuinely encouraged to play the piano for his grandfather much to delight not only my Dad but for residents and staff alike. Dulas Court is so much more than a residential care home:- It truly is a home. At the end of my visits, I always feel reassured about what kind and safe hands he is -priceless! Thank you so much!

Reply from Becky Williams, Manager at Dulas Court

Thank you for your positive feedback. It is a pleasure to welcome families into our resident's home. It's really nice to know that you are happy with your father's care and lifestyle at Dulas.


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Review from Stuart H (Son of Resident) published on 20 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Review largely based on knowledge and reputation, backed up now by some personal experience: delivering and collecting mum into 2 weeks' respite care with a number of phone calls in-between. On arrival the staff were incredibly welcoming - not just tea and coffee but a range of people coming to the
room to informally say hello whilst we set up. Mum (94) loved all this and it must have gone a long way to dissipating her fears. They had already rearranged the room following an earlier suggestion to mirror the set-up in her home to minimise disorientation. When I collected her she was bright and content and I was impressed and moved by the genuine bond she had formed with some of the care staff in the 2 weeks - not just a goodbye hug, but a kiss. Mum has early Alzheimers and during the in-stay calls, she seemed natural and content for almost all of the time, impressive as this is obviously a difficult time in her life. I think Dulas did a brilliant job in challenging circumstances.

Reply from Becky Williams, Manager at Dulas Court

It was an absolute pleasure to have your mum staying with us. Thank you so much for your kind review, we aim to make all our residents whether permanent or on respite feel welcome and part of our Dulas Court family.


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Review from Simon E (Son of Resident) published on 17 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident at Dulas Court for the last 3 months. He is a rather challenging person with Dementia, Alzheimer's and poor mobility. All the staff including the gardener, builder/handyman show the utmost kindness and respect to all the residents, we get constant updates from the Management
team and carers alike. I must say it's a joy to visit this beautiful house where caring seems a passion, not a chore.

Reply from Becky Williams, Manager at Dulas Court

Thank you for your kind review. The team at Dulas work together to ensure each and every resident is cared for to the highest standard.


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Review from Howard H (Respite Resident) published on 17 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I stayed for one week "respite" with a view to returning with my wife in the near future. Very impressed by the building and gardens, the standard of care and catering, the professional and personal approach of all the staff, and also the freedom to make my own choice of what to do and when. Overall,
felt very relaxed and stimulated by contact with staff, other residents and the activities on offer. As to "facilities", would welcome one or two more "quiet corners in the public areas - and the library could do with a revamp" (something with which my wife and I, ex-bookshop owners, will be happy to help on our next visit!).

Reply from Becky Williams, Manager at Dulas Court

It was an absolute pleasure to have you stay with us for respite. All the staff have missed you and are looking forward to seeing you today when you return for another stay with your wife. I hope she enjoys her week as much as you did.


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Review from Marie K (Daughter of Resident) published on 9 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care at Dulas Court Care Home, it allows to me relax knowing that my stepdad will be well cared for 24 hours a day. All the staff are kind and caring and the management ensure that everything is well run.

Reply from Becky Williams, Manager at Dulas Court

Thank you for your review. It is a pleasure to have your stepfather here.


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Review from Shelley R (Granddaughter of Resident) published on 10 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the time my grandma was in the care of the workers at Dulas Court, she spent a lot of time doing activities and being cared for very well. She was not an easy client by any means but Dulas Court workers did a great job and really genuinely cared for her. Dulas Court is beautiful, aesthetically as
well as the beautiful souls that work there. I would highly recommend Dulas Court, especially for clients declining with memory issues.

Reply from Becky Williams, Manager at Dulas Court

Thank you so much for this review. It means so much to know the families of the residents at Dulas Court, and those deceased, feel their loved one is genuinely cared for by us. Each and every resident is treated as we would our own family member, with love, dignity and respect.


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Review from Fiona B (Daughter of Resident) published on 9 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was at Dulas Court for nearly four years. That was all through the pandemic and very difficult times. The care she received was excellent in every way. The staff, every one of them, were engaging, caring, kind and always go above and beyond. They are the type of people who genuinely care and
they treated Mom very well and as an individual. I cannot say enough about how much we love the care they gave her through thick and thin. As a family, we were so very happy and reassured she was in good hands.

Reply from Becky Williams, Manager at Dulas Court

Thank you for this review, it means so much to us to know that you as a family feel her care was excellent in every way. We miss her, she was so much part of this home always around bringing joy to the home.


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Review from Penny P (Daughter of Resident) published on 14 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Dulas Care Home from December 2018 until August 2022. She loved the staff and was always treated with the utmost care, respect and kindness.
As her essential carer, I worked very closely with the amazing team at Dulas, led by the manager, to support Mum. Dulas is a special
place, a real home which welcomes all visitors and families. I recommend them to anyone looking for outstanding residential care.

Reply from Becky Williams, Manager at Dulas Court

Thank you so much for this review. It is important to us that all residents feel at home and their families do as well. It was an absolute pleasure to care for your mother.


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Review from Tony P (Son of Resident) published on 12 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at Dulas Court have cared for my mother with great patience and affection. She felt loved there and was nearly always happy. Her blindness and poor hearing meant she had some times when she was anxious and could be bad-tempered. The key was to keep her hearing aids working so she could
be present in the room.
The Covid-19 restrictions were difficult as they made visiting Mum less easy, but the fact that they were needed was shown by the safety of the residents at that time.

Reply from Becky Williams, Manager at Dulas Court

Thank you for this review, it means a lot to get feedback on our service. We will miss you all visiting.


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Review from A D (Resident) assisted by family/friend published on 21 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff were very helpful and friendly. Accommodation is very clean and tidy, in fact spotless. The food was very good with many choices. The grounds were well maintained and a pleasure to walk in with good wheelchair access.

Reply from Becky Williams, Manager at Dulas Court

Thank you for your review and kind words. I will share this with the staff, it's good to have feedback from respite care.


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Current Review Score: 9.9 (9.890)

Overview of Review Score

The Review Score of 9.9 (9.890) out of 10 for Dulas Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.890 for Dulas Court is calculated as follows: ( (301 Excellents x 5) + (33 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 336 Ratings = 4.89

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Dulas Court is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Jun 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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