Dulas Court

Dulas, Ewyas Harold, Hereford HR2 0HL
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9.9 87 Reviews
  • Dulas Court, Hereford
Dulas Court is set amongst outstanding gardens and is a beautiful stately home tailored to the needs of older people, while also being appropriate for residents living with physical disabilities.

The care home supports the surrounding community in numerous ways, including offering day care to the local community and beyond. A coffee shop within the grounds has proven to be a valuable community resource and provides speciality teas, coffee, and homemade cakes to residents and friends.

Residents enjoy secluded gardens, a varied programme of activities and outings.

The home has won several awards including a national award from the NAPA in 2016 (National Activity Providers Association) for its activity provision for the second year running.

Dulas Court was rated 'Outstanding' by the CQC in August 2016.

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Care Provided by Dulas Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Residential Care
  • For a maximum of 31 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Sheltered Housing

Good to Know

  • Person in charge
  • Becky Williams (Manager)
  • Admission Criteria
    • Ages 45+
  • Room Information
    • Single Rooms (29)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (29)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Dulas Court

  • Weekly Charges per Person
    • Self-Funded Residential Care £900 – £1,500
  • (these prices are only a guideline, please contact Dulas Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at all times.


  • Parking

  • On site parking


Dulas Court Reviews (87)

Total of 87, showing 41-60
9.9

Dulas Court has a Review Score of 9.9 (9.890) out of 10, based on 28 reviews in the last 2 years. Over all time Dulas Court has 87 reviews.

Overall Experience

  • 71
  • 16
  • 0
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Date Published

87
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Review from S F (Daughter of Resident) published on 19 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This was the first experience of care being provided outside the family home in another residential setting. The care staff and management team at all levels were very welcoming, kind and patient in what was a strange environment, enabling my relative to settle within a few days. Activities and meal
times provided social interaction and stimulus which was enjoyed throughout the stay. Mam praised the care and home itself and particularly looked forward to being outside on the grounds surrounding it.

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Review from M R (Daughter of Resident) published on 15 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

When my mother arrived at Dulas earlier this year she was really unhappy at Dulas and my siblings and I did not think it was going to work. However, we were told to wait for 6 weeks and review how she was then. It was totally the right thing to do, as she is now very happy. The staff are very friendly.

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Review from M C (Daughter of Resident) published on 4 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has multiple medical needs coupled with a complex personality which makes caring for her challenging at times. All the staff at Dulas Court have shown remarkable patience, skill, kindness and care in managing her needs. As a family we cannot speak highly enough of the level of commitment and
dedication they show.

Reply from Becky Williams, Manager at Dulas Court

Thank you for this review. Its an absolute please to look after your mother.


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Review from Eric L (Husband of Resident) published on 20 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dulas Court is a caring place where residents are treated as individuals. My children and I, in spite of necessary Covid restrictions, were allowed to visit at all times, especially in her dying days. She could not have been in a better place. The manager and staff became our friends.

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Review from Rebecca P (Daughter of Resident) published on 4 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During the previous fourteen months of closure and lockdown staff have cared for my mother with skill and compassion.
They have kept her safe and well and are now freeing up the restrictions on visitors to enable us, her children, to have meaningful contact with her at last. Many thanks to a great
team.

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Review from Jane F (Daughter of Resident) published on 4 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has dementia and is very muddled and anxious at times.
During her stay at Dulas Court she seems happy and relaxed and well cared for.
Unfortunately she cannot tell us anything of her stay as she does not remember daily routines anymore.
But we are always impressed with the beautiful setting
of this home and the happy friendly staff.
Mum was very hesitant on her first stay at Dulas but she seemed to accept the care and settle well as far as we are aware.
Due to Covid we have not been able to see her room or any of the accommodation but I am sure that will be more accessible in the future.
We are very grateful for the patience and care of the staff and also the knowledge of having a place that we know Mum is happy with and that we can rely on for respite.

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Review from N W (Son of Resident) published on 14 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A beautiful, peaceful, spacious and well-appointed home for my Mother to pass some weeks. She has been well supported and looked after by the attentive staff and also allowed her freedom to be herself and interact with the other residents. I can't say enough about the quality and efficiency of the staff,
administration and management. They have all been superb. I would recommend this home to anyone as a place where every aspect of care is attended to by highly professional and well-organised people with a positive human touch.

Reply from Karen Rogers, Provider at Dulas Court

We can't thank you enough for your kind words about our service. Your review means a lot to us and lets us know how we are doing. I will pass your comments on to the team.


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Review from Nicholas L (Son of Resident) published on 10 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been seriously impressed by the way in which the home has cared for my mother - and other residents - especially during the pandemic. All residents have been kept safe through sensible measures about admitting new residents which other care homes could have profitably adopted. The home has put
on a huge range of activities to keep the residents engaged and been really helpful in enabling visits whenever possible. The normal standards of care - which are always outstanding at Dulas - including food, drink, cleaning and nursing, have been well maintained.

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Review from Ann J (Daughter of Resident) published on 9 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is in her 90s, a bit wobbly but still has a good level of mental ability. She has been at Dulas Court since July 2019 following several falls and spells in hospital. She was initially shy and unhappy but the staff encouraged her to join in and after about a month she decided she "loves it
here". Before Covid, I would visit her often and have always been impressed with the caring attitude of all the staff. Nothing is too much trouble and despite their work levels, they are unfailingly kind, caring and full of good humour.
There are lots of activities: gardening, bingo, craft, cooking still happen. Before the Covid lockdown, they also had music and keep fit with external visitors.
The rooms are lovely and residents can bring their own furniture and mementos with them. The handyman is adept at putting pictures on walls.
The grounds are a delight and Mum often goes for a walk.
The staff have adapted brilliantly to Covid; Mum could not be in a better place. I thank them all.

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Review from Helen P (Daughter of Resident) published on 8 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mother has been a resident at Dulas for 3 years. It is a beautiful setting and she has a splendid room overlooking the garden. It wasn’t an easy transition for her as she wanted so much to return to her own home. The staff have always been kind and entertainment and activities are on offer. Mother has
often said how good the food is. There has been confusion at times over clothes and in spite of conscientious naming, the laundry system can go awry. During this epidemic, Dulas has been exemplary in following strict guidelines and have done well in avoiding any covid cases. It was disappointing, however, that I cut my last visit short as Mother was so cold in the covid ventilated room and was without her hearing aids. I keep in touch by phone and the staff are always friendly and helpful in taking the phone to her.
My siblings & I feel our Mother is in the best place she could be for this age & stage of her life & we appreciate the care she is receiving.

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Review from Mark W (Daughter of Resident) published on 14 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dulas Court has been providing exemplary care for my mother, who has advanced Alzheimer's disease and dementia. They look after her and provide a range of stimulating activities. The food is to a high standard and she is eating well and looks healthy. They have noticed the things that she likes doing
and are giving her a chance to do those when she wants to - this is very good for helping her to be content. She is able to go out and enjoy the garden and outdoors. As regards Covid-19, they have done tested and reported back. The staff take necessary precautions. Overall, we have not had any issues.

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Review from Alison L (Daughter of Resident) published on 14 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been resident here since the start of the year. She settled in really quickly and was made to feel at home. The last few months have coincided with the COVID crisis so I have not been able to visit her. I have spoken to her regularly on the phone. She still seems fine although much more
confused. I have been extremely impressed with the way Dulas handled the crisis. They locked down very early and as far as I know, have had no cases. They have responded proactively whenever I have contacted them with concerns. I should say these were concerns about my mother’s health rather than about the home. The problem which the lockdown creates is the lack of activities for residents but in the circumstances this is unavoidable and I believe the home are doing as much as they can in this extraordinarily difficult time.

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Review from John R (Power of Attorney of Resident) published on 14 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After looking at many homes throughout the Hereford area we settled on this one for the following main excellent reasons;
Size of rooms with encouragement to bring own things
Space of home and grounds
Cleanliness
Friendliness of staff
Menus
Welcoming to visitors at any time
The impression
that your love ones are going to be looked after and happy
Activities for the residents to keep them alert.
There are other pluses but I feel these are the most important.

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Review from Edi H (Daughter of Resident) published on 27 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dulas Court is a very caring place! My mum had had an extremely difficult year leading up to her moving into Dulas Court and she was very unhappy when she arrived, but the staff took great care of her and gave her all the attention she needed and she eventually settled in and started to regain her
trust in people.
I am so grateful for all the care and understanding she received and for how we, her family, felt very supported by knowing that she was well looked after.
Huge thanks to all the staff at Dulas Court for looking after her so well and for being with her at the end.

Reply from Karen Rogers, Provider at Dulas Court

Thank you so much for taking the time to write this review. It was a pleasure to care for your mum who we miss very much. We were so pleased that she settled and enjoyed her time with us.


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Review from Ian E F (Son of Resident) published on 27 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The best Care Home in the Country in my opinion! I often visit unannounced and every time the atmosphere and friendliness of the staff is amazing. I moved my Dad and Mum here because in the previous Care Home everything was driven by fixed routines and times. Dulas Court staff treat their residents
as individuals and their routines are governed by their needs and wishes.
I actively recommend this Home whenever I can. It is that good and the two staff I have dealt with have been brilliant with my Mum accompanying her to Hospital when needed and helping her deal with the loss of my Father who very sadly passed away in the Home in June 2019. I can't thank the owner and staff who should be so proud of what they have created here!

Reply from Karen Rogers, Provider at Dulas Court

Thank you so much for your kind words, it means a lot to read reviews like this. I will pass it on to the team , Thank you .


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Review from Ceri L (Daughter of Resident) published on 14 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Dulas Court since July 2019 and in that time I have been amazed at how much the staff do for her. Sometimes her care has not been easy but the staff have always remained friendly, kind and professional. Recently she had to be admitted to hospital whilst I was overseas
and my brother was ill so Dulas Court went and sat with her and then one of the carers went on her day off the next day to make sure she had someone with her in hospital.
I can’t speak highly enough of their commitment to their residents and they seem to have a genuine concern for their wellbeing.
I believe my mother is in the best possible care situation for her and am very happy to thoroughly recommend Dulas Court to anyone who may be looking for a care home.

Reply from Karen Rogers, Provider at Dulas Court

Thank you so much for taking the time to write this review, I will pass on your kind words to the team. Thank you.


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Review from J C (Son-in-law of Resident) published on 11 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law is a resident and she's been living at Dulas for almost two years. The carers are excellent, the management are very present and the carers willingly follow their lead and learn new skills. They are all so kind and happy. The activities team is absolutely brilliant and helped my wife
and I celebrate our wedding beautifully, surrounded by friends at Dulas.

Reply from Clare Fletcher, PA to M.D at Dulas Court

Thank you for completing the review card. It was lovely for your mother in law and the home to be part of your wedding celebrations.


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Review from D F (Daughter of Resident) published on 13 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A group of residents were enjoying a singing and dancing session. The music had to be carefully selected by the leader to appeal to the age group involved and there was lots of individual and group encouragement to participate.
Residents were clapping and smiling.
Delightful to observe.

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Review from A C (Daughter of Resident) published on 8 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of Dulas Court. My mum is difficult to care for and very unwell but all the carers and especially the management have been so responsive, adaptable and more than anything - kind.
My family have had to change plans for my mum's care a few times and we are beyond grateful
for how professionally and kindly Dulas as a whole, has responded.

Reply from Karen Rogers, Provider at Dulas Court

Thank you so much for this lovely review. I will pass the feedback back to the team.


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Review from B C (Friend of Resident) published on 8 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Dulas Court provided a very pleasant morning of celebration to make the occasion of the wedding of the daughter of a friend who is a resident.

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Current Review Score: 9.9 (9.890)

Overview of Review Score

The Review Score of 9.9 (9.890) out of 10 for Dulas Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.890 for Dulas Court is calculated as follows: ( (301 Excellents x 5) + (33 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 336 Ratings = 4.89

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Dulas Court is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Jun 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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