Dulas Court

Dulas, Ewyas Harold, Hereford HR2 0HL
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9.9 87 Reviews
  • Dulas Court, Hereford
Dulas Court is set amongst outstanding gardens and is a beautiful stately home tailored to the needs of older people, while also being appropriate for residents living with physical disabilities.

The care home supports the surrounding community in numerous ways, including offering day care to the local community and beyond. A coffee shop within the grounds has proven to be a valuable community resource and provides speciality teas, coffee, and homemade cakes to residents and friends.

Residents enjoy secluded gardens, a varied programme of activities and outings.

The home has won several awards including a national award from the NAPA in 2016 (National Activity Providers Association) for its activity provision for the second year running.

Dulas Court was rated 'Outstanding' by the CQC in August 2016.

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Care Provided by Dulas Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Residential Care
  • For a maximum of 31 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Sheltered Housing

Good to Know

  • Person in charge
  • Becky Williams (Manager)
  • Admission Criteria
    • Ages 45+
  • Room Information
    • Single Rooms (29)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (29)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Dulas Court

  • Weekly Charges per Person
    • Self-Funded Residential Care £900 – £1,500
  • (these prices are only a guideline, please contact Dulas Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at all times.


  • Parking

  • On site parking


Dulas Court Reviews (87)

Total of 87, showing 61-80
9.9

Dulas Court has a Review Score of 9.9 (9.890) out of 10, based on 28 reviews in the last 2 years. Over all time Dulas Court has 87 reviews.

Overall Experience

  • 71
  • 16
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Date Published

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Review from C G (Friend of Resident) published on 4 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have refrained completing this as I wanted to have a complete overview.
My friend came to Dulas Court for respite and loved it from the moment she arrived. She went home but was then asked if she wanted to go back to Dulas Court, she had her care package before the sentence was completed. She feels
the peacefulness of the trees, the love and care of the staff and has a new lease of life. I can go at any time to see her and am always welcomed by friendly, caring staff. They enjoy so many activities which are varied. I would recommend Dulas Court to anyone, myself included!!

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Review from Nesta W (Daughter of Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care. Fab staff.

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Review from Frances W (Friend of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A lovely happy home for the resident with caring and helpful staff. My friend has settled well, enjoys the company and peaceful setting with lovely views from her windows. She also likes to take part in the various activities offered. Thank you very much.

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Review from J W (Friend of Resident) published on 18 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been visiting Dulas Court for at least 6 years fairly regularly seeing old friends.
I have a high opinion of the staff who always greet me with great courtesy and show kindness and a caring attitude to their patients, who seem happy and content always in my presence.

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Review from Sally R (Daughter of Resident) published on 18 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for 7 months and I cannot praise Dulas Court enough. The care is superb and my mother with increasing dementia is always treated with dignity and kindness. She is always clean and dressed nicely and whenever we visit she is often included in an activity. The staff could
not be more friendly and helpful to us too.

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Review from P C (Daughter of Resident) published on 15 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There are many excellent things to report on the care home as indicated below on the relevant marked box survey. The staff are always warm, welcoming, considerate and caring individuals, a credit to Dulas Court.
The only negative is that whilst on certain days of the week, the food is excellent, on
other days it can be very poor. The food on the odd days can be bland, tasteless and difficult to eat as meat is tough and difficult to chew. It's such a shame the food, on occasion is an issue and therefore wasted.

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Review from Mike F (Son of Resident) published on 12 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall we have been delighted with Mum's care at Dulas Court. Mum made the move from living independently to Dulas, so it was a big move all the way from East Anglia. The lovely staff have supported her, made her feel welcome and given her a high standard of round the clock care. The home is well appointed
and offers a good variety of spaces to meet and relax. The food is varied, interesting and generally of good quality and she enjoys the daily activities.

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Review from G W (Resident) published on 8 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy with everything. I like my room. The carers are nice.

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Review from Cuthbert E (Brother of Resident) published on 7 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

No complaints at all. Her care and needs are well taken care of. Cannot pass comments on activities as she is unable to leave her room.

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Review from A P (Brother of Resident) published on 28 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit five times a week and treat the place as a cafe. I am always made welcome. The care my sister has is excellent and I have full confidence in the home. Although my sister chooses not to participate, there is always entertainment and activities for the residents which they all enjoy. Dulas provides
a warm and friendly atmosphere at all times.

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Review from Vera M (Friend of Resident) published on 6 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit every now and then. The staff are always with the residents, doing reading, crosswords, etc. even at the weekends, trying very hard to keep their minds active.

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Review from Gillian P (Daughter of Resident) published on 20 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister and myself are mainly happy with our mother's care. Staff are very approachable, so we can always discuss any problems.

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Review from Patrick W (Son of Resident) published on 15 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A warm and friendly home with an emphasis on making residents feel at home. Staff are friendly and eager to help though occasionally a little lapse in attention to detail of care. A beautiful house in charming surroundings makes for an overall very satisfactory experience.

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Review from Richard H (Son of Resident) published on 15 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent home, it has given my Dad his life back. A beautiful environment, lovely staff, good links to local GP practice. Truly outstanding.

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Review from D D (Daughter of Resident) published on 7 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to my mother over the last seven years has been consistently of the very highest standard. The staff are exceptionally kind and respectful towards her. They are cheerful and work so hard to make every resident feel cherished. Over this long period, my mother has needed both physical care
and help through times when her mood has been very low and she has been anxious. The staff have handled all these demanding challenges with professionalism and a most caring attitude. The staff all show affection and warmth towards my mother and I truly believe that they give the residents the best care possible.

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Review from David C (Husband of Resident) published on 18 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife is very comfortable;
Well looked after
Well attended by staff
With good opportunities for conversation
Good activities during each week

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Review from G M (Daughter of Resident) published on 13 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The love and care that my mum received at Dulas Court was quite exceptional. I really found it hard to believe that each carer showed such kindness.
Sadly my mum died 8 days after her arrival.
The staff had already made relationships with her in that short time and had spent time getting to know her.
I
would say that her dying there was the next best place to dying at home. Wonderful.

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Review from David B (Stepson of Resident) published on 6 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dulas Court is efficient, friendly and most of all kind. My step mother recently broke her hip and Dulas Court managed the situation and post operation care superbly. I could not have wished for more. I am very grateful she is looked after in such a clean, beautiful and kind environment.

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Review from K P (Friend of Resident) published on 10 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I visit a dear friend at this most fabulous care home. It really is grand, not just visually but grand in the way we are treated as guests. The staff are always polite and helpful. We have also had the pleasure of visiting when they are holding activities (morning and afternoon). They are
very well organised. We have enjoyed music entertainment and art classes to name a couple and always encouraged to take part.


The home is always clean and tidy and inviting. I would have no problem in recommending Dulas and if the time comes where I need to look for a care home, this will be my first choice.


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Review from C B (Friend of Resident) published on 10 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly Care Home who put their residents first! A lovely atmosphere with a family feel, staff are welcoming and friendly and can't do enough for you. We attended a summer fete put on for the residents, relatives and friends last year - what a fabulous day. I love that there are so many activities
for the residents to take part in or if they just want to relax and take in the stunning gardens, they also accomdate the residents with their own hobbies wherever possible. Keep up the good work Dulas and thank you for looking after our friend so well!

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Current Review Score: 9.9 (9.890)

Overview of Review Score

The Review Score of 9.9 (9.890) out of 10 for Dulas Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.890 for Dulas Court is calculated as follows: ( (301 Excellents x 5) + (33 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 336 Ratings = 4.89

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Dulas Court is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Jun 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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