Field Farm House Residential Home

Hampton Bishop, Hereford HR1 4JP
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6.2 4 Reviews
  • Field Farm House Residential Home, Hereford
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Care Provided by Field Farm House Residential Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 69 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Bipolar/Manic Depression
  • Challenging Behaviour/Psychosis
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Korsakoff Syndrome
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Advent Estates Ltd
  • Person in charge
  • Tai Chew (Care Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (63)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (26)
    • Couples/Companion Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: No
    • Number of floors: 3

Funding & Fees Guide for Field Farm House Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,044 – £1,100
    • Self-Funded Residential Dementia Care £1,044 – £1,100
    • RESPITE Self-Funded Residential Care £1,044 – £1,100
    • RESPITE Self-Funded Residential Dementia Care £1,044 – £1,100
  • (these prices are only a guideline, please contact Field Farm House Residential Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
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Field Farm House Residential Home Reviews (4)

6.2

Field Farm House Residential Home has a Review Score of 6.2 (6.159) out of 10, based on 2 reviews in the last 2 years. Over all time Field Farm House Residential Home has 4 reviews.

Overall Experience

  • 2
  • 0
  • 0
  • 0
  • 2

Date Published

4
0
1
2
2

Review from Darren D (Son of Resident) published on 15 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My father was sent there from hospital, the two weeks he was there he was put in other residents' clothes, given chips with every meal, several unidentified marks on his body. He had a fall and was taken back into hospital in just a pad and nothing else. They said he had undressed himself but my father
has tremors and is unable to undo buttons and in the last 18 months has never once tried to undress himself. A shameless place that charges residents to send staff into hospital for appointments with them, they are just entrusted in how much they can squeeze out of the resident's families. CQC was informed and photos and evidence have been given to them.

Reply from Tai Chew, Registered Care Manager at Field Farm House Residential Home

When the resident was admitted to our care home, his son DD approved the care plans. I am surprised as some of the issues mentioned here had never been raised with us. The resident chose to sleep naked. The resident had rolled out of bed. He was transferred to the hospital covered in blankets as paramedics advised minimum movement. That afternoon, DD became angry and abusive to staff as we disagreed with his belief that all people with dementia should have bedrails. He packed up all his father's belongings, threatening to report us to CQC. Our T&Cs, which DD signed, clearly state that the family is responsible for escort arrangements for outside appointments. A chargeable staff escort can be arranged. The matter was reported to Herefordshire Council which prompted an inspection. I am pleased to say that the inspectors have found no concern with our care provision. Even though the placement ended prematurely, it was our privilege to have looked after the resident. We wish him and his family all the best.


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Review from Paul G (Son of Resident) published on 11 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident for just over a year now. At first, I was somewhat apprehensive, but as the months have gone on, I can now relax (but still feel guilty) that I made the right decision. She had a visit from her sister yesterday and had some photos taken - she has not changed at all and as
one person said she's obviously being looked after very well.
I just want to thank all the staff and management for everything that they do.

Reply from Tai Chew, Registered Care Manager at Field Farm House Residential Home

Thank you for your positive comments; it is our privilege to be trusted by a family like you. We will continue to do our very best to make Field Farm House a happy and safe place to live for all our residents.


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Review from S H (Daughter of Resident) published on 23 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My mother was taken to Field Farm House for rehabilitation to start with following a stay in hospital. She had been living with me prior to that and was looking forward to coming back. She couldn’t settle, and was very upset she couldn’t just come home. I was aware that most people feel like that so
wasn’t unduly worried. Unfortunately due to a stay in hospital where she caught covid, she was very frail and her needs were getting more than I could possibly manage. After the rehabilitation for four weeks we made the decision to keep her there as it was unsafe for her here. We had a holiday booked and we decided to see how it went and plan from there. When we returned and visited her we were so shocked, she had deteriorated so much. The care home made us aware and we decided to bring her home for her last days. A hospital bed arrived with our own carers. She was put on morphine for the pain that was caused by huge open sores that had built up over weeks, not dressed and dehydration.

Reply from Tai Chew, Registered Care Manager at Field Farm House Residential Home

While it is inappropriate for me to comment with specific patient details, I am confident that best care was provided with appropriate professional input, including district nurses and doctor who examined her a few hours before she left our care.
Regardless of our different standpoints, we respect SH’s wish to provide palliative care for her mother at home and wish them all the best.


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Review from T P (Daughter of Resident) published on 12 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't express in words how grateful we are to everyone at Field Farm House, the thought, care and love shown to my father has been over and above what we could have hoped for. I am forever grateful that he came to Field Farm House for his final days. My father arrived at Field Farm House following
a very difficult period of emergency respite at another care home, upon his arrival it was clear that the staff at Field Farm House took time to understand him and he soon became content and compliant. Within my father's final months he had a very complex medical situation involving an open wound, this was managed and cared for incredibly well by the staff, along with the District Nurse team, amazingly not becoming infected. In my opinion, the end-of-life care received by my father was exceptional. Communication between staff, management and family has been excellent, as Power of Attorney I have been involved and kept informed on various changes in my Father's medical and care needs.

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Current Review Score: 6.2 (6.159)

Overview of Review Score

The Review Score of 6.2 (6.159) out of 10 for Field Farm House Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.1 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.087 for Field Farm House Residential Home is calculated as follows: ( (11 Excellents x 5) + (4 Poors x 2) + (8 Very Poors x 1) ) ÷ 23 Ratings = 3.087

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.072 Points relating to the number of positive Reviews for Field Farm House Residential Home is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 69 registered maximum number of service users is 13.8. 1 Positive Reviews ÷ 13.8 = 0.072

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Feb 2020

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Field Farm House Residential Home

What types of Care is Field Farm House Residential Home registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Field Farm House Residential Home provide?

Palliative Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Field Farm House Residential Home have?

There are 63 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Field Farm House Residential Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Field Farm House Residential Home to the centre of Hereford?

2.1 mile(s) as the crow flies, distance by road may be significantly further.