Froome Bank

Tower Hill, Bromyard HR7 4DF
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9.1 11 Reviews
  • Froome Bank, Bromyard
Froome Bank Residential Home is a countryside facility where eighteen elderly people, some with dementia and physical disabilities, enjoy a modern and efficient care service.

Personal care packages enable each individual to enjoy a service that is particular to their needs, working with key workers and GPs to ensure all requirements are considered.

Froome Bank's pleasant accommodation can also be sourced to respite admissions, and all residents are welcome to join in with activities, outings, entertainments and any religious services they choose.

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Care Provided by Froome Bank

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 18 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Paulina Kaminska (Manager)
  • Admission Criteria
    • Over 65
    • Ages 65+
  • Room Information
    • Single Rooms (18)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1999
    • Last Refurbishment: 2005
    • Number of floors: 1

Funding & Fees Guide for Froome Bank

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Froome Bank Reviews (11)

9.1

Froome Bank has a Review Score of 9.1 (9.083) out of 10, based on 4 reviews in the last 2 years. Over all time Froome Bank has 11 reviews.

Overall Experience

  • 9
  • 2
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Date Published

11
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2
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7

Review from M N (Husband of Resident) published on 1 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife who has been in the home for 5 years this March has surprised me and my family, by her willpower to stay with us after her illness (vascular dementia) and through the COVID era. This is all down to the wonderful staff who take care of her. I can tell that she loves the staff as much as she loves
her family. Although my wife's health is not so good, the staff still give 100% care to her. I would recommend to anyone who needs care for a family member, that Froome Bank is a top care home.

Reply from Paulina Kaminska, Home Manager at Froome Bank

Thank you so much for leaving us a review about the care of your wife, the team will be touched to read this.


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Review from W J (Daughter of Resident) published on 1 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On arrival to visit my mother today, I was greeted as always by happy staff., always welcoming and happy to see you. Asked if would like a drink, and after declining, they said my mum was in her room. I knew my way, and the staff knew this. Mum was happy sitting in her room and comfortably watching
TV. After the visit, the staff were happy to discuss Mum, the staff are always happy, and I feel genuine care for all service users. And know my mother is very happy and well looked after, giving me peace of mind.

Reply from Paulina Kaminska, Home Manager at Froome Bank

Thank you so much for leaving us a review about the care of your mother, the team will be touched to read this.


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Review from Tessa P (Resident) published on 14 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I first came to Froome Bank Care Home I was like many before me, a little apprehensive having no experience of communal living. However, after three years I do feel qualified to reflect on some of the aspects of our lives here. First and foremost, the staff. Apart from all the hard work they do
on our behalf, they are consistently patient, friendly and helpful in so many ways. There is excellent cooperation between them which makes for a strong team. Being a small concern, the environment tends to be more intimate. A good range of activities is provided. Overall a happy and well run place of care.

Reply from Paulina Kaminska, Home Manager at Froome Bank

Thank you for leaving us such a lovely review, your kind words will be passed on to the rest of the team.


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Review from Michael R (Husband of Resident) published on 20 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I first entered the reception area and met the staff, I knew my wife was going to be safe and well looked after. I go there nearly every day and I am greeted at the door with a smile and staff telling me how my wife has been since I last saw her. The home is spotlessly clean and she is well looked
after. What more could you ask for?

Reply from Paulina Kaminska, Home Manager at Froome Bank

Thank you for taking the time to leave us this lovely review! We are so pleased to hear that your wife feels safe and secure here with us at Froome Bank. Your kind comments will be passed onto the rest of the team.


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Review from Kath W (Sister of Resident) published on 19 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Can’t speak highly enough for this wonderful home my sister has a new lease of life it’s wonderful to see. She is 90 and was in a very poor state of depression she now is engaging with residents and staff and taking part in activities. I can’t recommend it more it’s superb

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Review from S C (Daughter of Resident) published on 29 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel that all my mother's needs are met. She is well looked after by very dedicated staff. We find that all our concerns are dealt with promptly.

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Review from Sharon H (Daughter of Resident) published on 17 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum started residing at Froome Bank after a difficult 12 months. Thankfully she settled in with excellent help from care staff (which was hard with the Covid restrictions). They keep me updated with every aspect of Mum's care for which I am very grateful. Having got to know the staff (office staff
included) myself, I have every confidence in the care Mum receives.

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Review from Mrs S (Granddaughter of Resident) published on 8 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Froome Bank care home has excellent care, all care staff have the utmost respect for their residents. They are very helpful, if you have any concerns they go out of their way to help and reinsure in a very caring way. Thank you Froome Bank for looking after mum.

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Review from Christine F (Friend of Resident) published on 15 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother was transferred to Froome Bank in September from Hospital after suffering a series of strokes, seven weeks ago. He was very down and depressed after the strokes after losing sight in one eye, yet within just days of being at Froome Bank, I’m amazed at how his spirits have lifted. My brother
loves good food and he's waxed lyrical over the choice and quality of the freshly cooked food. He feels comfortable, relaxed and very well cared for. He has said the staff are simply wonderful, nothing is too much trouble. Being Welsh he is a true teapot. Loving regular cups of great tea, which he enjoys throughout the day. He sends his compliments to the Chef daily. The transformation of mood in my brother is palpable, and though I know he’s still a way to go for full recovery both he and our family are absolutely delighted by the superb care he is receiving at Froome Bank. So thanks to all the staff and the wonderful Chef at Froome Bank.

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Review from Stephen N (Son of Resident) published on 29 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Froome Bank is a delightful small residential care home that truly cares about its residents. Following a stroke and amputation I was unable to continue to look after Mum and with no personal funds or property, I was extremely concerned about my mother's care. Froome Bank, Shaw Healthcare management
and staff to the rescue. As a previous registered care manager, I am in awe of what they achieve on so little. Big hearts, true care and love have given Mum her life back. Thank you all from all Mum's family and friends.

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Review from Fran M (Daughter of Resident) published on 27 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum entered Froome Bank's Dementia Unit in 2013. She settled in quickly and grew very fond of the staff. Throughout her time, she was cared for very well in her daily life and promptly treated when in need of medical care. She enjoyed the organised trips away and activities, especially the singing
sessions. Staff were not only attentive, patient and caring towards my mum but were supportive of me and my husband when needed. Any concerns we had, whether about treatment or food were dealt with promptly and we were given feedback. Her care plan was explained to us and followed up with regular input. We would, therefore, have no hesitation in recommending Froome Bank Dementia Unit to anyone who finds themselves in the position we were five years ago.

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Current Review Score: 9.1 (9.083)

Overview of Review Score

The Review Score of 9.1 (9.083) out of 10 for Froome Bank is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.708 for Froome Bank is calculated as follows: ( (34 Excellents x 5) + (14 Goods x 4) ) ÷ 48 Ratings = 4.708

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.375 Points relating to the number of positive Reviews for Froome Bank is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 18 registered maximum number of service users is 3.6, which has been reached with 4 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Jan 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (8)

Paulina

Paulina Kaminska

Job Title: Service Manager

Joined: 2010

I joined the team at Froome Bank as a part-time Support Worker and gradually climbed the career ladder from Team Leader to my current job role of Service Manager.


Froome Bank is a lovely small home with friendly residents and staff.


Hayley

Hayley Milner

Job Title: Service Administrator

Joined: 2023

I am grateful for the opportunity to get to know all of the residents and their families. I support residents in managing their finances and any queries that they may have, I enjoy the variation of no two days being the same.


Froome Bank is a very welcoming warming friendly home to work at.


Sharon

Sharon Haile

Job Title: Support Worker & Activity Champion

Joined: 2018

I started Froome Bank as a Support Worker and later took on an additional role of Activity Champion, I enjoy the variance of both roles and being able to take the residents out and do further activities.


Keely

Keely Lewis

Job Title: Support Worker

Joined: 2020

I did my work placement at Froome Bank for college and thoroughly enjoyed my time there, after leaving college I applied for a Support Worker position to gain more experience caring for the elderly and hearing about their life experiences.


Pamela

Pamela James

Job Title: Team Leader

Joined: 2018

I joined Froome Bank in 2018 as a Senior Night Support Worker and have since moved on days as a Team Leader.


We are a smaller home but we are one big family we know our residents and their families like our own.


I really enjoy my work and if I can make my residents smile and laugh every day then its job is done!


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Marta Piechowska-Stanczyk

Job Title: Care Assistant

Joined: 2014

My name is Marta, I have got NVQ 1 in Health and Social Care and I have been a Care Assistant at Froome Bank since 2014


I love spending time with our residents, listening to the interesting stories they share with all staff, support them in their day-to-day lives and with anything they need extra help.


Grace

Grace Whistance

Job Title: Volunteer

Joined: 2023

I chose to complete my work placement at Froome Bank, I am currently studying Level 3 Health and Social Care at college. I enjoy building my knowledge on how to provide the best care for each individual resident. I am looking forward to continuing my placement to complete further training for when I start Health and Social Care at university.


Brooke

Brooke

Job Title: Froome Bank Dog

Joined: 2022

Brooke is an English Springer Spaniel and she is 18 months old.


Brooke loves to come to work with Team Leader Pam, she loves to see all the residents getting really excited in the morning!


Brooke is very calm and she seems to understand that she can not run around when she is at Froome Bank.


The residents, their families and the staff enjoy her being here. She really is part of the team.


Frequently Asked Questions about Froome Bank

What types of Care is Froome Bank registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Froome Bank provide?

Convalescent Care, Separate Specialist Dementia Care Unit & End of Life Care are other types of care provided.

How many Rooms does Froome Bank have?

There are 18 Single Rooms.

What are the Facilities & Services at Froome Bank?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Froome Bank to the centre of Bromyard?

0.3 mile(s) as the crow flies, distance by road may be significantly further.