Ganarew House

Ganarew, Monmouth NP25 3SS
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9.8 91 Reviews
  • Ganarew House, Monmouth
Ganarew House is situated in a quiet Monmouthshire village and surrounded by attractive countryside, much to the enjoyment of those that receive long-term elderly and specialist care at the facility.

The home can house 36 occupants in total and is suitable for many with mobility issues, with good wheelchair access and staff that are trained in increasing the comfort of residents.

Many of the home's rooms have views over the Wye Valley and all residents benefit from the home's own minibus, which takes them often on trips to local tourist attractions and picturesque landscapes.

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Care Provided by Ganarew House

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 37 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required

Good to Know

  • Person in charge
  • Julie Simons (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (31)
    • Couples/Companion Rooms (3)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2020
    • Number of floors: 2

Funding & Fees Guide for Ganarew House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,300 – £1,500
    • Self-Funded Residential Dementia Care £1,300 – £1,500
    • RESPITE Self-Funded Residential Care £1,300 – £1,500
    • RESPITE Self-Funded Residential Dementia Care £1,300 – £1,500

  • Our fees start at 1300.00 per week
  • (these prices are only a guideline, please contact Ganarew House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time.
    No restrictions in place


  • Parking

  • Ample parking


Ganarew House Reviews (91)

Total of 91, showing 1-20
9.8

Ganarew House has a Review Score of 9.8 (9.796) out of 10, based on 40 reviews in the last 2 years. Over all time Ganarew House has 91 reviews.

Overall Experience

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  • 24
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Date Published

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Review from Amanda D (Daughter-in-law of Resident) published on 24 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law has been at Ganarew for over a year now, he went through some traumatic experiences prior to living at Ganarew and had been in two previous "care homes". Both experiences left us feeling like we had no option but to care for him ourselves, which we tried to do. Unfortunately, his care
and safety were above what we could handle at home, and with the aid of social services, we started to look at homes again. We were offered several places over a 4 month period and turned them down. Then we found Ganarew, made a call and went to visit. It instantly felt safe, welcoming and friendly. There was a distinctive "family" feel and all the residents and staff appeared to be happy and content. The rooms are well-equipped and the building is light, clean and comfortable. The care is exceptional and we know he is in safe hands. I really couldn't recommend Ganarew highly enough. The team make what is a hard decision for a family, easy, because you know they care about their residents.

Reply from Julie Simons, Registered Manager at Ganarew House

Thank you so much for your review. It is very much appreciated.


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Review from K K (Daughter of Resident) published on 20 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been a resident for 8 months now and the staff are always attentive and kind. Dad does not always understand his own needs and can refuse care at times, staff have taken time to get to know him and learn the best way to help him. Whenever we've had any questions or concerns the staff have listened
and acted upon them where necessary. He has always been treated with dignity and respect. As a family, we are very happy and confident in the care Dad receives.

Reply from Julie Simons, Registered Manager at Ganarew House

Thank you so much for your review. It is very much appreciated.


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Review from Anthony J (Son of Resident) published on 15 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Couldn't wish for more helpful and friendly staff, always pleasant on arrival and when leaving.

Reply from Julie Simons, Registered Manager at Ganarew House

Thank you so much for your review. We really appreciate it.


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Review from Lynne L (Daughter of Resident) published on 14 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant in every way.
The care is gentle, kind and loving.
The staff are always to hand for help or advice.
Mum is very happy here.

Reply from Julie Simons, Registered Manager at Ganarew House

Thank you so much for your lovely review. It is much appreciated.


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Review from A G (Husband of Resident) published on 10 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

December marks a six-month period since my wife became a resident. Prior to this, my wife lived at home with me as her principal carer, she had become completely withdrawn, not engaging with anything or anyone, barely eating or drinking. My wife's dementia seemed to have taken hold completely and she
did not have the will to fight it. After only 4 weeks at Ganarew, I could see a complete change in her outlook, she still had the dementia of course, but she was eating, drinking and engaging with other people and joining in with the various activities on offer. So here we are, six months on and the transformation is complete all thanks to the wonderful day and night carers, the overall management ethos, the activities team, the kitchen staff, cleaners right through to the maintenance and gardening staff and the external volunteers and performers.
I know that my wife is in the best possible place to meet her needs in a safe caring environment.
Thank you.

Reply from Julie Simons, Registered Manager at Ganarew House

Thank you so much for your review. It means a lot to our team.


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Review from Sharon B (Daughter of Resident) published on 10 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Ganarew House is a lovely home, staffed by caring and supportive staff. Mum is well looked after and I feel I can chat to them about her at any time. The food is good, rooms are comfortable and there is plenty of company and entertainment which is exactly what someone with Alzheimer's needs. It is nice
to know she is safe and well looked after 24/7, thank you.

Reply from Julie Simons, Registered Manager at Ganarew House

Thank you for your review. It is much appreciated.


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Review from Anna G (Daughter of Resident) published on 10 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has now been living at Ganarew House for 6 months and what a transformation! Before she became a resident there, she would spend every day on the sofa, totally cut off from us. Due to her dementia, she wasn't communicating, eating or really drinking and I thought that she was coming to the end
of her life. However, within days of being in Ganarew House, everything changed. It's like she 'woke up'. Suddenly she started talking again, eating, drinking, smiling and most of all living! And this is down to the expert care that she gets. Every need is taken care of, from nutrition to health, to activities, literally everything. One of the best assets is how much residents' families can integrate into that care package. My dad and I frequently visit and we receive a warm welcome every time. We are included in all decisions about my mum's care and are very much encouraged to be a part of her life. Thank you to all the staff, you really are amazing.

Reply from Julie Simons, Registered Manager at Ganarew House

Thank you so much. Your review is much appreciated.


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Review from S T (Daughter of Resident) published on 9 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is always clean and tidy, with no smells. Although Mum does not take part in the entertainment we have seen her singing. The other residents love the variety. From what we have witnessed, Mum has been treated well.

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Review from Tim B (Brother of Resident) published on 9 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care afforded to my brother throughout his entire stay at Ganarew House has been first-class. All members of staff are kind and enthusiastic and this is consistent. Even though he struggles to communicate I know my brother feels that this is now his true home. Following a period of hospitalisation,
the staff have worked tirelessly with all elements of my brother's rehabilitation. The duty doctor has also been superb.

Reply from Julie Simons, Registered Manager at Ganarew House

Thank you so much for your review. I will pass this on to our team.


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Review from Neil M (Husband of Resident) published on 9 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The ambience of the home is one of warmth.
The residents are content and very well cared for by angels with invisible wings.
The food served is very appetising and those with difficulty eating are well-supported.
The recent refurbishment has enhanced the property. The activities staff work hard
with frequent trips out. The residents really enjoy the Thursday tea dance at Bridges. The communal singing is fun.
The situation of the building is wonderful even though conveniently close to the A40 with lovely gardens and patio The premises are clean and hygienic.
The best thing is the feeling of community getting as close to an extended family as is possible.

Reply from Julie Simons, Registered Manager at Ganarew House

Thank you so much for your lovely review. It is so very much appreciated.


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Review from J P (Daughter of Resident) published on 8 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ganarew House is a very welcoming establishment. The staff are friendly and obliging. The environment is kept to a very high standard and is always exceptionally clean.
I have to give credit to the gardener too, the flower beds and hanging baskets are always immaculate and beautiful. The food is excellent
with plenty of choice.
Visitors are made welcome with refreshments and my Mum enjoys the variety of activities especially Bingo! I feel my Mum is looked after to a very high standard and she is very happy to be living her final years at Ganarew, which gives me peace of mind.

Reply from Julie Simons, Registered Manager at Ganarew House

Thank you so much for your review. We appreciate this very much.


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Review from J T (Niece of Resident) published on 6 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our uncle has been at Ganarew for approx. 3 years now. In this time we have always found the staff to be wonderful and they have looked after him very well. We have found any health issues/changes have been dealt with quickly and efficiently and we have always been informed of any developments.
We
are very happy with his care and feel more relaxed in the knowledge that he is being looked after well and any little changes in health/moods are noted/noticed and acted upon.

Reply from Julie Simons, Registered Manager at Ganarew House

Thank you so much for your review. It is very much appreciated.


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Review from P N (Son of Resident) published on 5 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On my first meeting of management and staff at the home it was apparent to me that the care and welfare of the residents is of the utmost importance to them. My mother who was a little reluctant in the beginning to giving up her independence settled in, in no time and is really enjoying her time there.

Reply from Julie Simons, Registered Manager at Ganarew House

Thank you so much for your kind review. We are so happy that your Mum is so settled,


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Review from Martin C (Brother of Resident) published on 19 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have always been very caring and making life as bearable as possible for the residents. The food is excellent.
No matter what the problems that of course happen at a dementia home, the staff are always professional and kind.

Reply from Julie Simons, Registered Manager at Ganarew House

Thank you so much for taking the time to send a review. It is very much appreciated.


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Review from Jennie R (Daughter of Resident) published on 11 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has been at Ganarew House for the last 7 months and I'm very pleased with the level of care all the staff have provided. The staff have shown compassion, thoughtfulness and understanding in the complex needs my mother requires. When we visit staff always look happy and will engage in conversation
with you. This makes it much easier to ask questions regarding my mother. We can not fault in any way the standard of care my mother receives.

Reply from Julie Simons, Registered Manager at Ganarew House

Thank you so much for your lovely review. I will pass this on to our team.


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Review from Katie W (Daughter of Resident) published on 8 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ganarew House and the staff have been the biggest lifeline for us. My mum is diagnosed with frontal lobe dementia which is challenging for us as a young family. Ganarew provides a safe and warm environment where all my mum's needs are met with the utmost kindness and patience. The home is welcoming
for us all as a family including our young children. And the other residents are a joy to be around. The activities organised are a nice bonus, and the staff all make such an effort to make the house feel like a home. The building itself it's so beautiful and newly decorated. The food we have been told by Mum is better than a 5-star hotel and always goes above and beyond for Mum's diet as she is coeliac. This is everything we would ever want in a care home and are truly grateful this is the place Mum gets to call home.

Reply from Julie Simons, Registered Manager at Ganarew House

Thank you so much for your lovely review. I will pass this on to all of the staff.


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Review from Catherine F (Daughter of Resident) published on 1 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was a resident at Ganarew House for 18 months prior to her passing. During this time the staff were fantastic and always treated Mum with dignity and respect. I was always made to feel welcome when visiting and the staff were more than happy for me to bring my dog up for visits. Overall, Ganarew
House care home is a lovely home to place a loved one but the decor and rooms could do with refreshing.

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Review from Helen M (Daughter of Resident) published on 18 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ganarew House is outstanding, they have been since my mother moved in earlier this year they have gone above and beyond for all of us to make us and my mum and even our children feel welcome. We have been able to use the ground outside to have family picnics and allow the children to play. All the staff
are friendly and after our first visit, it was remarkable how many staff members knew who we were when coming to visit. We have never had to make appointments to visit, we have just turned up and always been greeted with a warm welcome. This is one of the most amazing care homes I've experienced and I'm sure my mum would also say that she is like a different woman, happy and content.

Reply from Julie Simons, Registered Manager at Ganarew House

Thank you so much for your review. We are so grateful.


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Review from A C (Son of Resident) published on 13 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ganarew House has given exmeplary care and support for my mother following a stroke ten years ago. As my mother gets more frail and more dependant on the care given by the home, the home has kept us informed of her condition, doctors visits, hospitalisation and changes in the drugs she in son.
Note
my mother never wanted her life to end this way.

Reply from Julie Simons, Registered Manager at Ganarew House

Thank you so much for your review. It is very much appreciated.


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Review from Richard N (Son of Resident) published on 23 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have shown a lot of care and attention to my mother since she has been in the home. This has continued even when my mother has been nasty and insulting towards staff. Nothing is ever too much trouble for them, the open-door policy makes the environment very welcoming and friendly, which makes
the visits more relaxing and a nicer experience.

Reply from Julie Simons, Registered Manager at Ganarew House

Thank you so much for your review. It is much appreciated.


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Current Review Score: 9.8 (9.796)

Overview of Review Score

The Review Score of 9.8 (9.796) out of 10 for Ganarew House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 40 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.796 for Ganarew House is calculated as follows: ( (397 Excellents x 5) + (66 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) + (2 Very Poors x 1) ) ÷ 476 Ratings = 4.796

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ganarew House is based on 40 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4, which has been reached with 40 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 May 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

No image found

Julie Simons

Job Title: Registered Manager

Worked from carer up to Registered Manager, I love Ganarew and the team


Frequently Asked Questions about Ganarew House

What types of Care is Ganarew House registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Ganarew House provide?

Day Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Ganarew House have?

There are 31 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Ganarew House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Ganarew House to the centre of Monmouth?

2.8 mile(s) as the crow flies, distance by road may be significantly further.