Ganarew House

Ganarew, Monmouth NP25 3SS
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9.8 91 Reviews
  • Ganarew House, Monmouth
Ganarew House is situated in a quiet Monmouthshire village and surrounded by attractive countryside, much to the enjoyment of those that receive long-term elderly and specialist care at the facility.

The home can house 36 occupants in total and is suitable for many with mobility issues, with good wheelchair access and staff that are trained in increasing the comfort of residents.

Many of the home's rooms have views over the Wye Valley and all residents benefit from the home's own minibus, which takes them often on trips to local tourist attractions and picturesque landscapes.

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Care Provided by Ganarew House

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 37 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required

Good to Know

  • Person in charge
  • Julie Simons (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (31)
    • Couples/Companion Rooms (3)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2020
    • Number of floors: 2

Funding & Fees Guide for Ganarew House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,300 – £1,500
    • Self-Funded Residential Dementia Care £1,300 – £1,500
    • RESPITE Self-Funded Residential Care £1,300 – £1,500
    • RESPITE Self-Funded Residential Dementia Care £1,300 – £1,500

  • Our fees start at 1300.00 per week
  • (these prices are only a guideline, please contact Ganarew House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time.
    No restrictions in place


  • Parking

  • Ample parking


Ganarew House Reviews (91)

Total of 91, showing 41-60
9.8

Ganarew House has a Review Score of 9.8 (9.796) out of 10, based on 40 reviews in the last 2 years. Over all time Ganarew House has 91 reviews.

Overall Experience

  • 66
  • 24
  • 1
  • 0
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Date Published

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Review from Deb O (Granddaughter of Resident) published on 4 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan has been a resident at Ganarew House since July 2021. All the staff are wonderful, so patient and caring. It has been a huge weight off all our shoulders knowing Nan has the 24-hour care she needs and is safe and thriving at Ganarew. Even though her working memory is now very poor, the improvement
in her physical well-being is evident. I have no hesitation in recommending Ganarew to anyone looking for long-term care for a loved one. I am so glad we were able to secure a room there for Nan.

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Review from Deborah S (Daughter of Resident) published on 26 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is always looked after really well. The staff engage with her, attend to her needs and are always cheerful and welcoming.

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Review from Laurie J (Brother of Resident) published on 21 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly and purposeful staff, well led by senior members.
Always clean and well kept.

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Review from Anna B (Daughter of Resident) published on 20 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been in Ganarew for over a year now. All the staff treat Mum like family, and I know she feels at home, loved and safe in their care. She has Alzheimer's and has great difficulty in talking and is unable to ask for what she wants and needs but the staff at Ganarew always give her
as much time as she needs. When I go to visit Mum, I feel like part of their family. Also, the food smells gorgeous.

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Review from Martin S (Son of Resident) published on 19 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Ganarew care home for four and a half years now, and I cannot fault any of the services provided. The staff are very professional and caring. I would thoroughly recommend this care home to anyone.

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Review from L F (Private Carer of Resident) published on 1 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ganarew House, staff and management came to our aid at very short notice. Due to unforeseen circumstances, we were required to find respite care rather suddenly and the manager and her team stepped up with empathy, compassion and professionalism. I could not thank them enough. My lady went in for 4
weeks of respite care, however, settled in so well, that it was decided to extend the respite to permanent care at Ganarew. The staff have been incredibly accommodating and have assisted in making the transition an easy and happy one for all parties. Activities, outings and one-to-one time is always fun and the staff do their utmost to ensure the residents are occupied and content.
As a personal care assistant, I could not recommend Ganarew more. Their residents are not just residents, they become family and are treated with the utmost respect.
Emergencies/concerns are handled swiftly and with minimal intrusion to others in the home. A big thank you to each staff member for their support.

Reply from Grant Douglas, Operations Director at Ganarew House

Thank you for your lovely review, we will pass this on to our team at Ganarew.


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Review from April C (Daughter of Resident) published on 22 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ganarew House is such a lovely place for my very elderly parents to stay. The entire team go out of their way to make them feel loved and cared for. They are always so friendly when we go to visit and the environment is light, airy and inviting. I am very confident that I have chosen the best place
for my parents to stay now that they need a bit more help than I could manage. Thank you to the whole team.

Reply from Grant Douglas, Operations Director at Ganarew House

Thank you for your review, which we will pass on to our team.


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Review from Nicholas C (Son of Resident) published on 2 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ganarew is a fantastic care home and has done a great job of looking after my father. Due to unforeseen circumstances he had to move in during lockdown and Ganarew House, the manager and her team could not have been more supportive, kind and caring to make this happen as smoothly and calmly as possible.
I would wholeheartedly recommend Ganarew House.

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Review from Diana G (Daughter of Resident) published on 15 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a very happy caring home. The manager and her staff go far and beyond their duty to make sure the residents are cared for with dignity, are happy, safe and the food is amazing. My mum as settled in well, her room is always very clean and her clothes washed regularly and looked after. I could
not have asked for a better choice of care home for my mum.

Reply from Grant Douglas, Operations Director at Ganarew House

Thank you for your kind words regarding the care at Ganarew, we will pass these onto the staff team.


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Review from Denise B (Daughter-in-law of Resident) published on 11 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum-in-law receives excellent, loving care. The food is first class. My daughter and grandchildren have been invited to lunch when they have visited. Mum-in-law celebrated her 100th birthday recently and the caterer laid on an excellent afternoon tea so that her family could celebrate with her in one
of the reception rooms. She thoroughly enjoyed seeing her children, grandchildren and great-grandchildren. The management also arranged for a local reporter to call to interview her and take her photo. We are very grateful to all the staff for their hard work at all times and especially during the current pandemic.

Reply from Grant Douglas, Operations Director at Ganarew House

Thank you for the lovely review, this will be passed onto the staff team at Ganarew.


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Review from Kelly L (Daughter-in-law of Resident) published on 11 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are terrific and more importantly, we trust them. They are doing a terrific job, especially during lockdown.

Reply from Grant Douglas, Operations Director at Ganarew House

Thanks for the review I will pass your comments onto the staff.


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Review from Amanda M (Daughter of Resident) published on 9 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ganarew is a lovely home, the staff are very friendly and helpful. They go over and above what is expected of them. My mum has been there for over a year and she has had a stroke and has dementia. With COVID 19 the staff have been brilliant, they let us know how Mum is doing and we have been using Facetime
so that puts our mind at ease and also it is lovely for Mum to see us. The management and staff have done a brilliant job with everything that is going on at this time and I am sincerely grateful.

Reply from Grant Douglas, Operations Director at Ganarew House

Thank you for your kind words about the care your Mum is receiving at Ganarew House. I will pass them onto the management and staff.


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Review from Sheila C (Daughter of Resident) published on 8 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident here for nearly four years now and she has been so well looked after.
All staff are incredibly friendly and have looked after my mum as if she was their own.
Nothing is too much trouble.
Management are fabulous and very caring too.

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Review from Barbara W (Wife of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My answers to the ratings will tell you how pleased I am with the care and love given to my husband and also to us as his loving family.

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Review from G C (Niece of Resident) published on 20 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very helpful and friendly at all times.

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Review from J C (Nephew of Resident) published on 20 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff seem to always be happy and very pleasantly professional in all their duties and tasks, with a great deal of patience with all the residents - making for a pleasant visiting environment, especially bearing in mind the condition of some of the residents. Also, all staff and management always
appear to be most helpful.

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Review from Winston C (Husband of Resident) published on 19 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff and management are excellent. The bus days out could be better. Pleased to know that there is a permanent member of staff in the laundry.

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Review from H T (Son-in-law of Resident) published on 19 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

We are always greeted and made welcome by the staff. My relative always looks clean and tidy. My relative always eats all the food which she is given, to which I feel is a very good standard. The staff are always very patient with my relative.

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Review from Debra K (Daughter of Resident) published on 11 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been a resident now for five years and it is a testament to the care she receives how well she is doing. Alzheimer's is a progressive illness and how slowly she is declining I believe is in no small part because of the care she has. The care is so personal - when Mum could walk around they
encouraged Mum to stay active and gave her little jobs to do like folding laundry, laying tables, etc. She used to tell me that she worked there and 'they have given me a lovely flat to live in'.
Fast forward five years and although Mum cannot walk any more, she is still happy and content, well-fed and not over-medicated. She is interactive with the staff whom she loves and trusts and they love her right back! I have witnessed the interaction between staff and other residents and the obvious affection that exists brings me to tears - it is so obvious that the staff here are all very special people and live for what they do. The manager and deputy manager, in particular, are second to none!

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Review from Jayne J (Daughter of Resident) published on 3 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has suffered from very poor health over the past couple of months and returned to Ganarew House after a stay in hospital. His care has been outstanding, he has been treated with dignity and looked after so well by everyone at Ganarew House.
We cannot thank everyone enough for their continued
support and kindness for his care and the support they have given us as a family.
Particularly to my mum who spends her days visiting and spending time with dad whilst he is in your care. A huge thank you goes to every single staff member for their exceptional care and kindness.

Reply from Grant Douglas, Operations Director at Ganarew House

Thanks for the lovely review for Ganarew House, I will pass you comments to the staff team.


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Current Review Score: 9.8 (9.796)

Overview of Review Score

The Review Score of 9.8 (9.796) out of 10 for Ganarew House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 40 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.796 for Ganarew House is calculated as follows: ( (397 Excellents x 5) + (66 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) + (2 Very Poors x 1) ) ÷ 476 Ratings = 4.796

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ganarew House is based on 40 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4, which has been reached with 40 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 May 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

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Julie Simons

Job Title: Registered Manager

Worked from carer up to Registered Manager, I love Ganarew and the team