Orchard Place

Leadon Bank, Orchard Lane, Ledbury HR8 1BY
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9.3 6 Reviews
  • Orchard Place, Ledbury
Leadon Bank carers adhere to professional care standards, highly trained to be up-to-date with care packages that promote independence and embrace innovation wherever possible.

The residence is organised so as to achieve a homely atmosphere and versatile lifestyle choice, without compromising on the quality of care that skilled and hard-working staff are able to achieve.

An activities programme is in place to support the pursuit of good physical and emotional health, with family members welcome to join in.

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Care Provided by Orchard Place

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 10 Service Users
  • Privately Owned
  • Care Offered
  • Hearing Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Independent Living Training
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Lauren Nelson-Jones (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (10)
    • Single Rooms with ensuite Wet Room (10)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2007

Funding & Fees Guide for Orchard Place

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Orchard Place Reviews (6)

9.3

Orchard Place has a Review Score of 9.3 (9.290) out of 10, based on 4 reviews in the last 2 years. Over all time Orchard Place has 6 reviews.

Overall Experience

  • 6
  • 0
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Date Published

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Review from Marie L (Respite Resident) published on 9 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have come to this home for a trial run with the view to spending respite care in the future and I have been most impressed with my stay that I would be happy to return at any time. I truly cannot find fault with a single thing. All my visitors have been most impressed with the standard of freshness,
cleanliness and friendliness of all staff. I have to admit I was quite apprehensive before I came but lost that on arrival.

Reply from Lauren Nelson-Jones, Home Manager at Orchard Place

Thank you for taking the time to leave us this lovely review, we really appreciate it and the team will be thrilled to read it.


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Review from Pauline M (Daughter of Resident) published on 9 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found Orchard Place, Leadon Bank to be of the highest standard of care.

Reply from Lauren Nelson-Jones, Home Manager at Orchard Place

Thank you for taking the time to leave us this very kind review.


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Review from P H (Son of Resident) published on 1 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing home for those in need of care. Treated as an individual and with respect. Always clean and tidy. Friendly professional staff delivering the highest standard of care. Cannot praise the service enough. My mother was always happy here and made the later months of her life some pleasant ones.

Reply from Lauren Nelson-Jones, Home Manager at Orchard Place

Thank you so much for leaving us a review about the care of your mother, the team will be touched to read this.


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Review from P B (Son of Resident) published on 5 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has lived in one of the flats with supported, daily care for a number of years. He is very well cared for, with shopping, cooking, cleaning and personal needs all taken care of. He is happy there and the carers are all very kind and friendly.

Reply from Lauren Nelson-Jones, Home Manager at Orchard Place

Thank you for leaving us this kind review, it really means a lot to the whole team. Your lovely comments will be passed on.


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Review from S J (Daughter of Resident) published on 16 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is a resident - he lives in a flat to enable him to live independently. He has three care call visits on a daily basis. When well enough he goes to the canteen midday and eats a well balanced tasty meal - he also has pudding! He has a multitude of health conditions - probably the most challenging
is his dyspepsia. His health has been failing and particularly this month he has taken a turn for the worse. The staff have gone over and beyond what I would ever expect. At all times they deal with my father in a caring, professional manner keeping him safe. They listen to him and work really hard to understand him. Nothingis too much trouble. They keep me informed at all times and encourage me to be part of Dad's life - I feel we work brilliantly together to enable my father to have the best possible quality of life. My Dad considers where he now lives as his home which to me speaks volumes about the care he receives and he is very happy.

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Review from Ann S (Resident) published on 12 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I stayed for 2 weeks Respite at Orchard Place so my daughter could have her first holiday for 4 years. I have 40% hearing so clear communication is essential. Staff always faced me and wore visors. Covid infection prevention was rigorous. The cleaning was so thorough no virus could survive! Laundry
returned daily well-ironed on hangers.
Staff worked as a very cohesive team I was never told what I was going to do, always asked. Orchard Place is better than a good many 3-star holiday hotels. The food deserves a rosette for excellence, I hooked up to their free wi-fi for my computer and mobile, had a daily newspaper and took a small quantity of alcohol to enjoy with my Sunday lunch. I played bingo, made salt dough decorations for Halloween and had a ride around the lovely garden. My daughter is confident I shall be well cared for during my next respite stay.

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Current Review Score: 9.3 (9.290)

Overview of Review Score

The Review Score of 9.3 (9.290) out of 10 for Orchard Place is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.915 for Orchard Place is calculated as follows: ( (43 Excellents x 5) + (4 Goods x 4) ) ÷ 47 Ratings = 4.915

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.375 Points relating to the number of positive Reviews for Orchard Place is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 10 registered maximum number of service users is 2, which has been reached with 4 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Dec 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about Orchard Place

What types of Care is Orchard Place registered for?

Older Person Care & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Orchard Place provide?

Day Care, Convalescent Care, Physiotherapy, Independent Living Training & Own GP if required are other types of care provided.

How many Rooms does Orchard Place have?

There are 10 Single Rooms.

What are the Facilities & Services at Orchard Place?

Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Orchard Place to the centre of Ledbury?

0.3 mile(s) as the crow flies, distance by road may be significantly further.