Orchard House

The Walk, Withington, Hereford HR1 3PR
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9.8 21 Reviews
  • Orchard House, Hereford
Orchard House is a Hereford care facility that is owned by Shaw Healthcare and looks to provide an extensive range of care expertise to the elderly community and many with nursing needs.

Being part of the Shaw Healthcare portfolio, one of the UK's expanding care chains, the home has a great deal of resources and expertise to draw upon in order to implement successful care solutions.

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Care Provided by Orchard House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 28 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Michelle Orris (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (28)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1990
    • Last Refurbishment: 2004

Funding & Fees Guide for Orchard House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Orchard House Reviews (21)

Total of 21, showing 1-20
9.8

Orchard House has a Review Score of 9.8 (9.769) out of 10, based on 16 reviews in the last 2 years. Over all time Orchard House has 21 reviews.

Overall Experience

  • 18
  • 3
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Date Published

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5

Review from Stephanie L (Friend of Resident) published on 17 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is very welcoming, the staff always very friendly and caring and our dear friend has settled in really well against all expectations.
She finds the food very good and can walk at any time around the well kept and attractive garden. In fact last summer she spent more time outside either
reading or doing puzzles than inside.
We couldn't recommend it highly enough.

Reply from Michelle Orris, Home Manager at Orchard House

Thank you so much for your kind words! We're delighted to hear that your dear friend has settled in so well and enjoys her time at our care home. It's wonderful to know that she feels at home here, enjoys the food, and makes the most of our beautiful garden. We're grateful for your recommendation and are so pleased to be able to provide a welcoming and caring environment for both residents and their families. If there's anything else we can do to support you or your friend, please don't hesitate to reach out.


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Review from Mary S (Stepdaughter of Resident) published on 22 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My step father came for 2 weeks respite. He was given a very warm welcome and throughout his stay he was given so much care and attention. He has a very strict diet and the staff did not falter at all. They were amazing! He needed to be here during the festive season and they really made a big fuss
of him, making his day very special. He loved it here. As his step daughter and primary carer, I feel so reassured in the knowledge he is safe and well. Thank you.

Reply from Michelle Orris, Home Manager at Orchard House

Thank you from the bottom of our hearts for your thoughtful review about your step father's care. Our team is deeply dedicated to providing the best support possible, and your kind words will mean so much to them.


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Review from Claire T (Daughter of Resident) published on 21 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into Orchard House in December 2023 and immediately felt safe. She had a lovely comfortable room and was made to feel very welcome. The carers were all lovely and looked after her every need as well as finding the time to simply sit and talk to her. She was delighted when she could have
a bath for the first time in years due to the availability of the bath lift! She was taken into the beautiful grounds whenever the weather allowed. The staff had to adjust her food due to swallowing issues and nothing was too much trouble. Mum sadly passed away in her room, after a short illness, but was not alone. One of the carers stayed with her until the end. I cannot praise everyone enough, they made Mum's final months as comfortable and inclusive as was possible until she died one day before her 98th birthday. It's a lovely care home where they really do care about the well-being of their clients. Thank you to everyone, especially one staff member in particular.

Reply from Michelle Orris, Home Manager at Orchard House

Thank you for leaving us this really kind review about the care of your Mum. It really means a lot to us and the team will be touched to read it. We are so sorry for your loss.


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Review from S F (Wife of Resident) published on 4 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband became a resident after a respite in August 2024. The home seems a very happy place with a beautiful garden. He is very well looked after. The staff are brilliant, nothing seems too much trouble. My daughter and I are made very welcome. Thank you all.

Reply from Michelle Orris, Home Manager at Orchard House

Thank you for taking the time to leave us this kind review about the care of your husband, we really appreciate it. Your lovely comments will be passed on to the rest of the team.


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Review from J D (Husband of Resident) published on 3 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has only been at Orchard House for a few weeks, but she has settled in really well. The staff are always helpful and caring and treat her with dignity and respect. They answer any questions and queries I have, quickly and knowledgeably. The rooms are airy, clean, and comfortable and there seems
to be plenty for the residents to do.

Reply from Michelle Orris, Home Manager at Orchard House

Thank you for taking the time to leave us this kind review about the care of your wife, we really appreciate it. Your lovely comments will be passed onto the rest of the team.


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Review from N R (Daughter of Resident) published on 11 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother became a resident at Orchard House Care Home in Withington in the spring of 2024. Despite my initial reservations, I have been very impressed with the ongoing care she is receiving there - the manager is very proactive with all queries or requests I have made and always seems to demonstrate
a willingness to assist with any ideas that may help my Mother to feel more settled and at home in the residence. I have found the staff to be very friendly when I or my family members visit, and they are understanding of my Mother's needs, and treat her with respect and kindness. The home itself is bright and airy, with a lovely garden for the residents to sit in when the weather is good. I would highly recommend Orchard House - everyone involved (including the kitchen staff who I have also met) appear to be doing their very best to continually look after the residents and their needs to the very best of their ability and I am extremely grateful to all concerned for this.

Reply from Michelle Orris, Home Manager at Orchard House

Thank you for leaving us this wonderful review. We are delighted to hear that your mother enjoys our lovely garden, and has settled in nicely here with us at Orchard House.


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Review from S G (Daughter of Resident) published on 18 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are extremely welcoming and helpful. They made my mum feel at ease. This is the first time in years, she has stayed somewhere other than her home. She has been very well cared for, her mobility has increased, the human interaction has improved her memory, she is so happy and was excited to
tell us what she had done. We cannot thank the staff enough for their care, kindness and understanding, Orchard House is a very special place, we would highly recommend it!

Reply from Michelle Orris, Home Manager at Orchard House

Thank you for taking the time to leave us this lovely review about the care of your mum. Our team will be touched to read it.


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Review from J C (Daughter-in-law of Resident) published on 18 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent experience, thank you.

Reply from Michelle Orris, Home Manager at Orchard House

Thank you for taking the time to leave us this review.


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Review from Martin C (Son of Resident) published on 24 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff made a real effort to create a wonderful Christmas atmosphere, thank you.

Reply from Michelle Orris, Home Manager at Orchard House

Thank you for taking the time to leave us a review. We are delighted to have been able to create a wonderful Christmas atmosphere for all of our residents. Your kind words will be passed on.


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Review from Sara D (Daughter of Resident) published on 4 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend or rate Orchard House highly enough.
Mum's transition from my handing over responsibilities as a full-time carer to her permanent residency has been emotional for us both.
The staff support has been incredible for both of us.
Taking time to listen, understand her needs and work
with her if I have concerns, the home seems to be one step ahead already recognising these.
The home offers activities and outings, which Mum loves.
Good quality home cooking which has encouraged her appetite.
Her Alzheimer’s is very much understood.
With secure units that are made to feel like home, I know she is safe.

Reply from Michelle Orris, Home Manager at Orchard House

Thank you so much for leaving this kind review. It is a privilege to be able to provide this care and make your mum feel safe. We are so pleased to hear that your mum is also enjoying the food and our outings/activities.


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Review from Karl W (Son of Resident) published on 18 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father took poorly in December 22 and I looked after him until March, at this point his health was declining and I knew I couldn't give him the care he deserved, then in April Dad moved into Orchard House. Whilst naturally reluctant to start, he now has the best team around him and feels part of
the furniture and safe, everything is taken care of and it allows me and Dad to have more quality time together. The staff are amazing not only with Dad that care and support and advice extends to me an only child. he has come right out of himself, he always tells me how great they are, he loves the food and his little trips out. He treats it like a hotel and they treat him like a king.


Thank you to the team. We are forever grateful to you all.


Reply from Michelle Orris, Home Manager at Orchard House

This is such a lovely review to read. The whole team feel privileged to be able to provide a safe, loving home for your Dad. Your kind words will be passed on.


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Review from Brian C (Husband of Resident) published on 16 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the home/staff - everyone was excellent.
The only problem my wife mentioned was that she was the only respite resident in the home, so she could not stay with any other respite people and had to stay with the residents.

Reply from Michelle Orris, Home Manager at Orchard House

Thank you for taking the time to write this wonderful review; we really appreciate it. Your kind words will be passed on to the whole team.


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Review from Dian R (Partner of Resident) published on 14 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Orchard House are excellent, caring and dedicated.
As relatives, we are made to feel very welcome and involved in the care offered. The food is fresh, wholesome and of good variety, plus refreshments.
The garden is beautiful, level and a peaceful space for residents and their families.
We are really grateful to everyone at Orchard House for their care and kindness.

Reply from Michelle Orris, Home Manager at Orchard House

Thank you for leaving us such a lovely review; we really appreciate it. Your kind words will be passed on to the whole team.


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Review from S H (Daughter-in-law of Resident) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother-in-law attended Orchard House daycare and short-stay respite, so when she was offered a permanent place there, we were very pleased. She settled in very well, and we were happy with the care she received. My mother-in-law enjoyed singing and having fun with the staff, I felt confident that
she was happy there, and I was always contacted if there were any issues or concerns.

Reply from Michelle Orris, Home Manager at Orchard House

Thank you for your kind words. We are so happy to hear this, and it will be passed on to our wonderful team.


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Review from D L (Daughter of Resident) published on 18 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is here and very well cared for - the staff are excellent. The food is lovely, and the entertainment is brilliant. My mother is very, very happy here. Every time I go out, the welcome from the staff and the care given to Mum are great.

Reply from Michelle Orris, Home Manager at Orchard House

Thank you for your kind comments. We are so pleased to hear that your mother is happy with us here at Orchard House. Your feedback will be passed onto the team.


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Review from R R (Daughter of Resident) published on 18 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum spent a few years at Orchard House before having to move onto a nursing home. I can’t fault the care that my mum received whilst staying there. The staff couldn’t do enough to support her and myself through a difficult period. I would recommend the care home to anyone that wants to ensure that
their relative/friend will be cared for as if they were family.
Thank you for all of the care you gave my mum.

Reply from Michelle Orris, Home Manager at Orchard House

Thank you for taking the time to write this lovely review, we really appreciate it. We are so privileged to have been able to provide this care for your mum. Your feedback will be passed onto the team.


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Review from M T (Daughter of Resident) published on 2 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been at Orchard House for some months. Recently, he became unwell. Staff went above and beyond in trying to get a GP to see him. The care he got during this time was excellent.

Reply from Michelle Orris, Home Manager at Orchard House

Thank you for your kind comments. We are so pleased to hear that your father has settled in well and is receiving excellent care from our team.


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Review from S K (Daughter of Resident) published on 13 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has had various periods of respite and day care over several years. Staff are wonderful, so caring and kind. After a recent spell in hospital, dad transferred for respite and there was a huge change for the better in 24 hours. Food and care excellent. He loves going there and it lifts his mood.
It feels like he's a member of the family going home. The staff deserve medals. Forever in their debt - Thank you.

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Review from Sue D (Daughter of Resident) published on 13 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All members of staff are kindness itself. They are professional and caring at all times. Exceptional activity leader/organiser.

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Review from Nicola R (Granddaughter of Resident) published on 5 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend Orchard House highly enough, they continuously surpass expectations and show that they care about the residents instead of just being a business.
In addition to the high levels of care provided to residents, the staff are supportive of families who are coming to terms with their
relatives suffering the effects of old age and dementia, they always have time to talk to you and support you.
It really is a lovely place and I sleep easy at night knowing that my Grandmother is well cared for and happy in a safe and supportive environment sensitive to her needs.

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Current Review Score: 9.8 (9.769)

Overview of Review Score

The Review Score of 9.8 (9.769) out of 10 for Orchard House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.769 for Orchard House is calculated as follows: ( (146 Excellents x 5) + (37 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 186 Ratings = 4.769

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Orchard House is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (3)

Craig

Craig O'Leary-Harris

Job Title: Service Administrator

Joined: 2021

I started as a support worker and then became the service administrator. I love working in care as you meet so many different faces. Orchard House to me is a home from home and I always enjoy welcoming new residents and their families.


Georgina

Georgina Macklin

Job Title: Domestic/Catering Assistant

Joined: 2023

I worked in schools all my life and joined Orchard House last year for a new change. I am a caring and loving person and like to look after people. I have loved my time at Orchard House so far and always aim to make me people laugh and have a good time.


Emma

Emma Hoskins

Job Title: Cook

Joined: 2014

I have always worked in care, During my time at Orchard House I have had many roles, working my way up from a support worker to team leader level. Recently I joined the Kitchen as a cook. I enjoy cooking delicious meals for all our lovely residents.


Frequently Asked Questions about Orchard House

What types of Care is Orchard House registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Orchard House provide?

Palliative Care, Day Care & Own GP if required are other types of care provided.

How many Rooms does Orchard House have?

There are 28 Single Rooms.

What are the Facilities & Services at Orchard House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette & Television point in own room are some of the Facilities & Services.

How far is Orchard House to the centre of Hereford?

3.9 mile(s) as the crow flies, distance by road may be significantly further.