Orchard House

The Walk, Withington, Hereford HR1 3PR
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9.8 21 Reviews
  • Orchard House, Hereford
Orchard House is a Hereford care facility that is owned by Shaw Healthcare and looks to provide an extensive range of care expertise to the elderly community and many with nursing needs.

Being part of the Shaw Healthcare portfolio, one of the UK's expanding care chains, the home has a great deal of resources and expertise to draw upon in order to implement successful care solutions.

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Care Provided by Orchard House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 28 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Michelle Orris (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (28)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1990
    • Last Refurbishment: 2004

Funding & Fees Guide for Orchard House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Orchard House Reviews (21)

Total of 21, showing 21-21
9.8

Orchard House has a Review Score of 9.8 (9.769) out of 10, based on 16 reviews in the last 2 years. Over all time Orchard House has 21 reviews.

Overall Experience

  • 18
  • 3
  • 0
  • 0
  • 0

Date Published

21
5
8
16
5

Review from Tracey & Alan (Daughter of Resident) published on 3 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Orchard House (Hereford) is an outstanding care home. The staff are fantastic. The Senior Support Worker even came to see my Dad whilst on holiday). He has been in their care for a few years now and there has never been a time that we have been concerned about the care he receives. He is very poorly
at the moment and you can see that the carers and management staff love him as one of their own. The care he and others get is second to none. My husband and I would like to thank Orchard House staff for all their amazing work and kindness given to both ourselves and my Dad.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.769)

Overview of Review Score

The Review Score of 9.8 (9.769) out of 10 for Orchard House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.769 for Orchard House is calculated as follows: ( (146 Excellents x 5) + (37 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 186 Ratings = 4.769

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Orchard House is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (3)

Craig

Craig O'Leary-Harris

Job Title: Service Administrator

Joined: 2021

I started as a support worker and then became the service administrator. I love working in care as you meet so many different faces. Orchard House to me is a home from home and I always enjoy welcoming new residents and their families.


Georgina

Georgina Macklin

Job Title: Domestic/Catering Assistant

Joined: 2023

I worked in schools all my life and joined Orchard House last year for a new change. I am a caring and loving person and like to look after people. I have loved my time at Orchard House so far and always aim to make me people laugh and have a good time.


Emma

Emma Hoskins

Job Title: Cook

Joined: 2014

I have always worked in care, During my time at Orchard House I have had many roles, working my way up from a support worker to team leader level. Recently I joined the Kitchen as a cook. I enjoy cooking delicious meals for all our lovely residents.