Pencombe Hall

Pencombe, Bromyard HR7 4RL
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9.0 18 Reviews
  • Pencombe Hall, Bromyard
Pencombe Hall is a private care provider for older people, located in the Herefordshire countryside.

The home offers residents views of the Malvern Hills and provides a warm and welcoming atmosphere for residents and visitors alike.

A professional care team work around the clock to provide person-centred care that is unique to each resident's needs and preferences.

Pencombe Hall offers a range of single and companion rooms, with many offering en-suite facilities. Rooms that are not located on the ground floor are accessible by lift and residents are welcome to bring in their own furniture and mementoes and pets can be accommodated.

The home has a choice of lounge areas, a separate smoking room, real fire and licensed bar and gardens for residents to enjoy.

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Care Provided by Pencombe Hall

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 32 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • COPD/Pulmonary Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Alison Stocker (Care Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (20)
    • Couples/Companion Rooms (6)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 3

Funding & Fees Guide for Pencombe Hall

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £875 – £1,100
    • Self-Funded Residential Dementia Care £900 – £1,200
    • RESPITE Self-Funded Residential Care £1,000 – £1,200
    • RESPITE Self-Funded Residential Dementia Care £1,000 – £1,300
  • (these prices are only a guideline, please contact Pencombe Hall to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Pencombe Hall Reviews (18)

9.0

Pencombe Hall has a Review Score of 9.0 (8.966) out of 10, based on 5 reviews in the last 2 years. Over all time Pencombe Hall has 18 reviews.

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  • 7
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Review from A S (Husband of Resident) published on 25 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Immediate action when reported problem.

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Review from Alistair L (Nephew of Resident) published on 9 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and compassion were given to my aunt and us as a family. My aunt was extremely happy living at Pencombe Hall for 3 years. The staff are all very helpful, friendly, professional and caring. I would recommend Pencombe Hall to anyone looking for a care home.

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Review from Lesley J (Daughter of Resident) published on 21 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since Mum first came here in 2016 she has been exceptionally well looked after. The staff have always been caring and patient. We are notified immediately if there is any deterioration in Mum's health and always consulted.

Reply from Alison Stocker, Care Manager at Pencombe Hall

Many thanks for such lovely feedback. We are happy to receive all feedback this helps us to improve our practice and ensure people who live at Pencombe are treated as an individual and with respect.


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Review from M W (Brother of Resident) published on 17 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with Pencombe Hall. I have found them very welcoming when we go to see my brother. They keep him very clean and satisfied. My brother is very happy.

Reply from Alison Stocker, Care Manager at Pencombe Hall

It is important for Pencombe Hall to receive all reviews to help us continue to improve our service. Many Thanks for your feedback.


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Review from Sandra M (Relative of Resident) published on 5 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It was reassuring to meet and get to know the same staff each visit. As the manager seemed to motivate loyal staff.
The interior of the home was being redecorated but the exterior facade and sun terrace needed brightening up, eg: freshly painted window boxes.

Reply from Alison Stocker, Care Manager at Pencombe Hall

Many thanks for your feedback. All feedback is valued to help Pencombe improve our service.
We have plans to renovate our outdoor space over the next 6 months.


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Review from Lynn B (Daughter of Resident) published on 23 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum did not have long in Pencombe Hall, but in the short time she was there, her care was exemplary. Her dementia left her very confused, but the staff at Pencombe were kind and considerate to her.

Reply from Alison Stocker, Care Manager at Pencombe Hall

Thank you; your feedback is valuable to ensure our service provision is individualised and person-centred.


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Review from V S (Wife of Resident) published on 30 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care. My husband loved it at Pencombe Hall. Always helpful, and friendly and felt like a family home.

Reply from Alison Stocker, Care Manager at Pencombe Hall

Thank you means so much to know Pencombe is making a difference.


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Review from P D (Son of Resident) published on 23 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was treated with respect and dignity when she was passing away. The staff are so lovely at Pencombe Hall just like a large family. Nothing is any trouble to them in the 18 months mum was here, we couldn't thank them enough.

Reply from Alison Stocker, Care Manager at Pencombe Hall

Thank you for your feedback. It was a pleasure to care for your relative.


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Review from Geoffrey J (Son of Resident) published on 11 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful staff and were so caring in looking after our mother. We would fully recommend this care home, a big thank you from us.

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Review from Belinda P (Daughter of Resident) published on 25 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Careful, thoughtful, professional, kind and respectful - all words to describe how my mother is looked after. Family is involved and happy all round with the care and support.

Reply from Alison Stocker, Manager at Pencombe Hall

Thank you for your feedback, it is greatly appreciated.


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Review from Veronica G (Daughter of Resident) published on 29 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother comes and stays here to give myself and my husband a break as I'm my mum's full-time carer. My mum lives with myself and my husband as my mum can't look after herself as she as vascular dementia. My mum as been coming to Pencombe Hall for just over a year now to give us respite. Mum loves
coming here, she thinks it's a hotel and always comes back really happy. Mum is cared for really well and the staff are very professional and very friendly and when I bring Mum or phone up you're treated as if you're a friend and I usually chat for ages. Nothing is too much trouble. Mum recently stayed for 3 weeks, it was initially a weeks stay but we were renewing our bathroom to make it easier for Mum and it took longer than we expected so the manager said it's no problem for your mum to stay longer. I would highly recommend Pencombe Hall and when the time comes I would not hesitate to put Mum in full time, it's such a lovely place.

Reply from Alison Stocker, Manager at Pencombe Hall

Thank you for such lovely feedback, it is always a pleasure to have mum to stay.


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Review from Michael E (Son of Resident) published on 5 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Staff very good, caring and helpful. I wish the lift was in better working order!
It would be nice if more could be made of the gardens, ie: nice tables and chairs so residents could go out more, tidier garden and ramp maybe?

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Review from B H (Daughter of Resident) published on 28 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I need my comments to be prefixed by the fact that Pencombe Hall is not a purpose-built facility. The management and staff offer excellent care and support to my mother; they listen to my requests - act on them wherever possible. The home is spotless, and my mum is always clean and tidy, her clothes
are always washed on a very regular basis. She is happy with the personal care the home provides, and during normal times, there is a very good hairdresser.

Reply from Alison Stocker, Care Manager at Pencombe Hall

Thank you for your lovely feedback it is our pleasure .


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Review from P C (Son of Resident) published on 28 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and management at Pencombe Hall deliver an extremely high level of care. It is like a big family, and that is exactly the environment that we wanted our mother to be in.

Reply from Alison Stocker, Care Manager at Pencombe Hall

Thank you for your lovely feedback, it is very much appreciated.


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Review from Margaret S (Daughter of Resident) published on 13 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

There is such a friendly, caring attitude from everyone at the home. Nothing is too much trouble. Mum was not an easy person but all the staff looked after her so well. They were also friendly and helpful to me. I cannot praise Pencombe Hall enough.

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Review from J C (Daughter of Resident) published on 4 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum's always clean and well cared for. Although the activities mum wishes not to join in. Staff always friendly, caring and helpful and notify of any medication or health changes.

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Review from Gaynor M (Niece of Resident) published on 23 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My relatives have been at Pencombe Hall for over 2 years. Am happy with the care they receive from the staff who communicate, any issues regularly and we resolve them together. My relatives like there home and are full of praise for the staff who in my experience are caring and professional.

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Review from C L (Grandson of Resident) published on 26 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan has been a resident at Pencombe Hall for several years. The care she receives is first class. The staff are kind, caring, professional and treat nan as a family member. Pencombe Hall is always clean, tidy and well presented. The food is of excellent quality and varied. Pencombe Hall is well run
by caring management. I cannot praise the home and staff enough. Pencombe Hall is a home from home.

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Current Review Score: 9.0 (8.966)

Overview of Review Score

The Review Score of 9.0 (8.966) out of 10 for Pencombe Hall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.685 for Pencombe Hall is calculated as follows: ( (39 Excellents x 5) + (13 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 54 Ratings = 4.685

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.281 Points relating to the number of positive Reviews for Pencombe Hall is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4. 5 Positive Reviews ÷ 6.4 = 0.781

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Sep 2019

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about Pencombe Hall

What types of Care is Pencombe Hall registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment & Detention Under Mental Health Act are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Pencombe Hall provide?

Palliative Care, Day Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Pencombe Hall have?

There are 20 Single Rooms and 6 Couples/Companion Rooms.

What are the Facilities & Services at Pencombe Hall?

Pet Friendly (or by arrangement), Smoking not permitted, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Pencombe Hall to the centre of Bromyard?

3.4 mile(s) as the crow flies, distance by road may be significantly further.