Charnwood Country Residence

Much Dewchurch, Hereford HR2 8DL
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9.9 93 Reviews
  • Charnwood Country Residence, Hereford
Charnwood Country Residence is rated "OUTSTANDING" by the CQC.

Located in the scenic landscape surrounding Much Dewchurch, Charnwood Country Residence is an Edwardian property that has been extended and upgraded to provide state-of-the-art dementia friendly facilities.

Older residents, some of whom have dementia, can experience a homely and spacious environment with en-suite bedrooms. The purpose-built orangery provides a light and airy living space in which residents can experience and benefit from the beautiful scenic setting.

There is a wide range of activities and entertainments to choose from.

A professional team are skilled in carrying out respite care and a further day care service is a great advantage to many members of the local community.

Charnwood Country Residence was rated 'Outstanding' by the CQC in July 2016.

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Care Provided by Charnwood Country Residence

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 27 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Day Care
  • Independent Living Training
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Lindsay Hagley (Manager)
  • Admission Criteria
    • Ages 45+
  • Room Information
    • Single Rooms (25)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2016

Funding & Fees Guide for Charnwood Country Residence

  • Weekly Charges per Person
    • Self-Funded Residential Care £900 – £1,100
  • (these prices are only a guideline, please contact Charnwood Country Residence to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Charnwood Country Residence Reviews (93)

Total of 93, showing 1-20
9.9

Charnwood Country Residence has a Review Score of 9.9 (9.917) out of 10, based on 30 reviews in the last 2 years. Over all time Charnwood Country Residence has 93 reviews.

Overall Experience

  • 83
  • 9
  • 1
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Date Published

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Review from Bella B (Friend of Resident) published on 7 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been at Charnwood for 2 and a half years, has a lovely en suite room that is always clean and tidy.
There is a warm, friendly community of residents and staff that have been kind and supportive. Lots going on. Fabulous food and flexible compassionate care.

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Review from Ellie P (Granddaughter of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very impressed with the level of service at Charnwood County Residence. When we visit our grandma, it is clear that all the residents are well looked after, offered a variety of activities throughout the day, and by all accounts the food is great! The home is spotlessly clean and the gardens
are maintained to a high level. We really enjoy the updates on Facebook from the staff, and enjoy seeing our grandma happily getting involved in bingo, painting, flower arranging - to name a few. We also like how the residents are offered a trip out of the home to places across Herefordshire, with the staff taking in to account places which might hold a special meaning to a resident. Her room is light and airy, and always very clean. We are so pleased to have found Charnwood, and would recommend to others.

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Review from Judith J (Daughter of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has settled in well and made friends. She enjoys taking part in the bingo sessions, on a Thursday afternoon, painting the pictures provided and arranging flowers. The trips out to various locations are very much enjoyed especially to areas that are local to were she lived and garden centres. The
family are always made to feel welcome especially when we joined her for her 90th birthday. The staff are very caring and Charnwood Country Residence is a home that we would recommend to anyone looking to the future for a family member.

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Review from David Y (Son-in-law of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been extremely pleased with the care my mother in law has received since arriving at this wonderful care home. She has settled in well, with all of her needs catered for. The home has a lovely relaxed and welcoming atmosphere and I would thoroughly recommend Charnwood Country Residence.

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Review from Laura L (Granddaughter of Resident) published on 29 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandma has been a resident at Charnwood Country Residence for some time now, and we are so pleased that she is so happy there. Her room is clean, light and airy; she enjoys the multitude of activities set out (which are engaging and inclusive) and she really enjoys her trips out in the mini bus
to visit local attractions and locations of special interest to the residents. In December, the staff couldn't have been more supportive of our request to give grandma a 90th birthday tea party, providing both the food and a room for the family to sit and celebrate.
Charnwood is a special place, and I would highly recommend to others.

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Review from Sue P (Friend of Resident) published on 29 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so pleased that my elderly friend is being cared for to very high standards. I cannot express from the moment I walk through the main reception at Charnwood Country Residence, there is a great atmosphere and it just confirms what a caring and wonderful care home this is. They include all the residents,
in what ever disability they have, in so many activities to keep the residents happy and motivated too. The catering staff serve up some amazing food from breakfast through to tea time and there is always plenty of tea and coffee too with a biscuit or cake during the course of the day, this includes birthday cakes for the residents too. All staff are so loving and go above and beyond and treat the residents as one big family. There is just one word I would add to this and that is Charnwood is amazing.

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Review from J H (Son of Resident) published on 27 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Charnwood Country Residence for 2 years. She is very well cared for by wonderful staff in top class accommodation. She thoroughly enjoys all the activities and days out. She also enjoys being able to get out in the garden and help with the vegetable trugs. I visit most Saturdays and
am always made very welcome.

Reply from Lindsay Hagley, Manager at Charnwood Country Residence

Thank you for such positive feedback and I will make sure your review is shared with the team.


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Review from S B (Friend of Resident) published on 23 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

There was a lovely atmosphere, the home was decorated beautifully and they residents had lots of activities to do. Everyone is included, whatever their abilities and everyone seems happy. I would recommend this home to my family and friends.

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Review from A F (Son of Resident) published on 21 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Charnwood Country Residence team care about their residents. My mother moved to Charnwood in Spring 2020. The staff are kind and attentive. The management team take time to get to know the residents and react swiftly to queries and concerns. As a non-local family member, I particularly appreciate
the regular newsletters and social media updates. We did a great deal of research before selecting Charnwood and are very pleased with the choice that we made.

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Review from A G (Nephew of Resident) published on 21 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Charnwood Country Residence take wonderful care of my aunt.
She is very well looked after and comfortable and safe.
The staff are very helpful and always are on hand to help out when needs be.
I am very happy with Charnwood.

Reply from Lindsay Hagley, Manager at Charnwood Country Residence

Thank you for such kind feedback and comments, your review will be shared with the team.


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Review from Tina K (Friend of Resident) published on 21 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Charnwood Country Residence is fantastic, a wonderful place.
Full of amazingly fabulous staff, always a great atmosphere there, the residents seem to love being there and are loved by all staff.
Also the foods wonderful, very lucky residents.

Reply from Lindsay Hagley, Manager at Charnwood Country Residence

Thank you for such lovely comments. Feedback is extremely important to us and I will ensure your review is shared with the team.


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Review from Deborah Y (Daughter of Resident) published on 20 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What an amazing Care Home Charnwood Country Residence is. All of the staff are friendly and welcoming, and the home has a lovely relaxed atmosphere. Mum has been a resident for 2 years now, and considers Charnwood as her home.
She takes part in all of the activities which is overseen by an amazing
activities co-ordinator, who goes out of her way to encourage residents to join in. Mum especially enjoys the day trips, playing bingo, and flower arranging. It is a great comfort to us as a family, knowing mum is being well looked after and all her needs met, and we would highly recommend this special care home.

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Review from A D (Daughter of Resident) published on 9 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having looked at a number of care homes in the area and not being impressed, Charnwood Country Residence gave me confidence the minute I stepped through the door and was welcomed by the deputy manager. The orangery or the communal lounge is bright and looks out onto the garden. The furniture is uniform,
bright and clean. Personal rooms are the same as is all corridors and bathrooms. The activities are amazing, executed lovingly by the activities coordinator who I could not praise enough. When my time comes, I would love to end my days in Charnwood.

Reply from Lindsay Hagley, Manager at Charnwood Country Residence

Thank you for such beautiful comments. Feedback for us here at Charnwood is extremely important and I will ensure your review is shared with the team.


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Review from Tracy S (Daughter of Resident) published on 17 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in Charnwood Country Residence for six weeks now. From the start, I have been impressed with all the staff who provide a warm and welcoming atmosphere. During his stay, they have identified and solved problems to make it easier for him to settle in.
The team is well led and it is
interesting to see that all members of staff multitask to help each other in their roles. When my mother and I visit, we are made to feel welcome and are given regular updates on my father's care.
Most importantly, I feel my father is in a safe and caring environment which helps to allay my family's anxiety about having to place him into a care home.

Reply from Lindsay Hagley, Manager at Charnwood Country Residence

Thank you for such lovely and positive comments and I will ensure I share your review with the team.


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Review from C D (Daughter of Resident) published on 17 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The facility is comfortable, smells free, airy and light. The atmosphere is very homely and welcoming. My Father was extremely happy here and was planning to return after his operations, even consenting to sell his home of 44 years. Naturally, all of this was due to the staff and activity organiser
in particular who made his stay so wonderful, poetry reading, painting, excursions, and a planned "chair-cycle ride" to Jon O Groats!

Reply from Lindsay Hagley, Manager at Charnwood Country Residence

I would like to thank you for your kind words and I will ensure your review is shared with the team here at Charnwood.


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Review from Virgina H (Friend of Resident) published on 17 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Charnwood Country Residence is an excellent example of how all care homes should be run. Having had dealings with other homes in the past, what a breath of fresh air this one is. The staff make a fantastic effort to get to know each resident individually and provide activities geared to their interests.
All staff are welcoming to visitors and take the time to chat about their loved ones and address any concerns swiftly. Although my friend was only here for a short while, I'm pleased to say the last few weeks of his life were bestowed with affection and care from these wonderful staff at Charnwood.

Reply from Lindsay Hagley, Manager at Charnwood Country Residence

Thank you so much for such lovely feedback, your words do mean a great deal to us, as a team, here at Charnwood and I will ensure your review is shared with everyone.


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Review from Bridget B (Daughter of Resident) published on 22 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Charnwood is now a welcome extension of our own family. All the staff are so loving and caring and my mum is very happy.
As a daughter of an Alzheimer's sufferer, I have also been incredibly grateful for the caring support the staff have given me. They are so understanding and sensitive to the whole
family's needs. Thank you, Charnwood.

Reply from Lindsay Hagley, Manager at Charnwood Country Residence

Thank you for such a lovely review; your feedback and comments are so important to us. I will share your review with the team.


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Review from R S (Son of Resident) published on 20 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident since October 2022. The Manager and staff were very supportive when I went through the funding process. I really feel there is a partnership with the staff myself and my mum.
The food appears to be locally sourced during a recent visit I saw a sack of potatoes delivered from
a farm less than 10 miles away and boxes of fresh vegetables.
Although Mum does not take part in any activities, she is really happy there.

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Review from Diana S (Friend of Resident) published on 19 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so pleased my elderly friend with dementia is being cared for at Charnwood. I cannot express enough what a caring and wonderful care home this is. They have so many activities to keep the residents happy. The catering staff serve up some delicious food and birthday cakes. The residents are so happy
and cared for, it’s worth every penny.

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Review from Mandy G (Daughter of Resident) published on 19 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Charnwood is an amazing place. I’m so glad my dad is here. There are constant activities and celebrations for him to join in with if he chooses to and the surroundings are well-maintained. But most of all they build real connections and relationships with all of the residents. Thanks Charnwood for
everything you do.

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Current Review Score: 9.9 (9.917)

Overview of Review Score

The Review Score of 9.9 (9.917) out of 10 for Charnwood Country Residence is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.917 for Charnwood Country Residence is calculated as follows: ( (323 Excellents x 5) + (25 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 350 Ratings = 4.917

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Charnwood Country Residence is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 May 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Charnwood Country Residence

What types of Care is Charnwood Country Residence registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Charnwood Country Residence provide?

Day Care, Physiotherapy, Independent Living Training & Own GP if required are other types of care provided.

How many Rooms does Charnwood Country Residence have?

There are 25 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Charnwood Country Residence?

Own Furniture if required, Pet Friendly (or by arrangement), Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Charnwood Country Residence to the centre of Hereford?

5.6 mile(s) as the crow flies, distance by road may be significantly further.