Review from Jim P (Son of Resident) published on 12 October 2023
Submitted via Website • Report

Overall Experience

My mum was resident at Charnwood for two years. We were absolutely delighted with the care and kindness she received. The staff treated her like family and made her feel loved and valued, this despite the challenge of Mum's dementia. Having worked in the NHS for two decades, I have seen so many care

homes. Charnwood is, without doubt, the best I've seen and I've lost count of the times we (Mum's wider family) were moved by the kindness she received.

Reply from Lindsay Hagley, Manager at Charnwood Country Residence

Thank you so much for such a lovely review. Your comments are important to us and I will share your review with the team.

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Review from Roger C (Son of Resident) published on 2 October 2023
Submitted via Website • Report

Overall Experience

Always welcome on arrival. Kept up to date with Mother's health and well-being. On most occasions during conversation with Mother she talks about the staff and how happy she is with the way she is treated.

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Review from A H (Son of Resident) published on 2 October 2023
Submitted via Website • Report

Overall Experience

Staff are fantastic, friendly, helpful and professional at all times, a credit to the home. The residents' needs appear to be catered for with an abundance of attention. The gardens and grounds are well-maintained and manicured all times of the year. Well done!

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Review from Tom W (Son of Resident) published on 22 September 2023
Submitted via Website • Report

Overall Experience

A warm, happy and safe environment for Mum. She smiles a lot! Staff invariably demonstrate thoughtfulness and a good (and necessary) sense of humour. All good.

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Review from S T (Sister of Resident) published on 8 August 2023
Submitted via Postal Card • Report

Overall Experience

When I visit Charnwood Country Residence there is a lovely, friendly atmosphere. It is always clean and fresh and the residents and staff all look happy. The activities they do are awesome. I keep up with it all on the Charnwood social media page. The food and care are also wonderful, not forgetting

the maintenance team. Well done all.

Reply from Lindsay Hagley, Manager at Charnwood Country Residence

Thank you for your lovely comments and for taking the time to review us, its very much appreciated.

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Review from Jo-Anna P (Friend of Resident) published on 8 August 2023
Submitted via Postal Card • Report

Overall Experience

Amazing people who treated my dear friend so well with love and dignity. Excellent management from the top which filters down at a very high standard. Attention to detail, hygiene and cleanliness were of a are very high standard. The entertainment teacher very gently encouraged people to get involved

which is so important! I had to travel a long way to do my many visits and it was worth it to have the care they give.

Reply from Lindsay Hagley, Manager at Charnwood Country Residence

Thank you so much for such a touching review and I will ensure these beautiful comments are shared with the whole team.

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Review from Kathryn H (Daughter of Resident) published on 7 August 2023
Submitted via Website • Report

Overall Experience

My mother has just spent seven weeks at Charnwood Country Residence for respite care. This is our first experience of a care home and we couldn't be more pleased that Mum has enjoyed her stay so much. All the staff have been wonderful to her and supportive of us as a family. We would certainly never

worry about her going back and indeed plan to book her in for for some weekly day care. The social side of the home has been so good for her. She has made new friends at the age of 103!

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Review from M P (Friend of Resident) published on 14 July 2023
Submitted via Postal Card • Report

Overall Experience

Charnwood Country Residence has a very happy, friendly atmosphere. There are regular outings and activities and a real sense of caring for every resident. This caring was so evident when I returned to Charnwood after a trip to A&E with my friend, so many staff came to welcome her home. It was lovely

to see her happy to be home at Charnwood.

Reply from Lindsay Hagley, Manager at Charnwood Country Residence

Thank you so much for such a lovely review and I will ensure I share your review with the team.

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Review from J G (Sister of Resident) published on 13 July 2023
Submitted via Website • Report

Overall Experience

The whole family are very happy with the wonderful care my sister has had since she became a resident last autumn.
I personally am incredibly impressed with the way the staff look after a patient with dementia and also how they look after the family of a resident. I live quite a long way away, but

when I phone they are always friendly and helpful, and if possible I get to talk to my sister.

Reply from Lindsay Hagley, Manager at Charnwood Country Residence

Thank you for such a lovely review, feedback is important to us and I will share your review with the team.

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Review from P B (Partner of Resident) published on 9 June 2023
Submitted via Postal Card • Report

Overall Experience

Charnwood Country Residence is extremely well-led. All aspects of care are carried out with real attention to detail. There is a great understanding of emotions, residents and family, which inspires confidence. The kindness given is incredible and residents soon feel "this is home". This ethos is obvious

throughout the whole of Charnwood and shows through the smiles of residents. It goes without saying that expertise in care is very apparent and, as a resident's partner, I am deeply grateful.

Reply from Lindsay Hagley, Manager at Charnwood Country Residence

Thank you so much for such a lovely review and beautiful comments. I will share these with the team.

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Review from K B (Relative of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience

Collaborative, kind and caring culture across all aspects of the home with effective communication. Management changes over the last five years has meant some ups and downs but with strong management now in place. The home is consistently living the values of compassionate, kind, caring, collaborative,

person-centred care. Management understands and lives the important value of candour. A vital cornerstone of building trusting and effective relationships with family/POA - ensuring best interest decisions are made collaboratively for those who may lack the capacity to make their own specific decisions. Very grateful for this home's support at a time when we - as a family - are at our most emotionally vulnerable.

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Review from P B (Daughter of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience

We chose Charnwood Country Residence for our mum because it seemed a lovely, intimate and caring place. It has exceeded our expectations - Mum has settled very well and the care she receives is fantastic. We feel any problems my mum has are dealt with quickly and in such a caring way.

Reply from Lindsay Hagley, Manager at Charnwood Country Residence

Thank you for such a lovely review, I will share these comments with the team.

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Review from Fiona B (Resident) published on 20 February 2023
Submitted via Website • Report

Overall Experience

Mum is very happy with the care, lovely food and loves the view from her room. We are delighted she has settled in so well. The staff and carers are kind, friendly and do a great job looking after their residents in sometimes trying circumstances. When Mum visits us for the day and returns to Charnwood

she is always greeted with smiles and genuine warmth. We can relax knowing all her needs are being met. Thank you to everyone.

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Review from Richard C (Son of Resident) published on 20 February 2023
Submitted via Postal Card • Report

Overall Experience

In August 2022, my father was moved to the Charnwood Country Residence. This was due to his ill health and needing 24-hour assistance. Unfortunately, in November my father was taken ill and returned to Charnwood for end-of-life care. On behalf of my brother and wife, we would like to say what a wonderful

care home this is. My father was looked after fantastically well and settled there quickly. I can't recommend this care home highly enough in the knowledge your loved ones are in a safe environment. Thank you.

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Review from P H (Power of Attorney of Resident) published on 18 January 2023
Submitted via Website • Report

Overall Experience

Our friend, whom we have lasting power of attorney for, stayed for three weeks over Christmas and the New Year 2022/23. Making all arrangements was very easy and all staff we worked with were very friendly, helpful and accommodating. Our friend's stay was a resounding success and she enjoyed her stay

tremendously, which was reciprocated by all at Charnwood Country Residence! Our friend has made new friends and is looking forward to visiting Charnwood again in the near future. We also feel we have made friends with the staff at Charnwood. Excellent, cannot be faulted, thank you.

Reply from Lindsay Hagley, Manager at Charnwood Country Residence

Thank you so much for your kind feedback. We are so pleased that your friend enjoyed their stay with us here at Charnwood.

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Review from Vicky R (Daughter-in-law of Resident) published on 10 January 2023
Submitted via Postal Card • Report

Overall Experience

I was very impressed with the standard of care that I observed on my visit. On the day of my visit, the residents were treated to a Christmas carol sing-a-long followed by a delicious, plentiful buffet which we were all able to participate in. There was prosecco for everyone and even a visit from Santa!

The orangery was decorated beautifully and seemed to be full of happy, obviously well-cared-for residents.
My mother-in-law is very happy here and can't praise the staff enough. Thank you and a very happy Christmas to you all.

Reply from Lindsay Hagley, Manager at Charnwood Country Residence

Thank you for such a lovely review. Christmas is a very special time and we ensure everyone enjoys the festivities.

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Review from C J (Son of Resident) published on 19 December 2022
Submitted via Postal Card • Report

Overall Experience

Excellent service from initial contact to placement of elderly parent. Facilities and resident room excellent, well maintained with a homely feel. All staff are very professional and exceptionally helpful, friendly and caring. Communication between the home and the resident and their family is also

very good. Mum is very at home here and feels safe and settled.

Reply from Lindsay Hagley, Manager at Charnwood Country Residence

Thank you for your feedback, it is very important to us

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Review from Anne D (Sister of Resident) published on 16 December 2022
Submitted via Postal Card • Report

Overall Experience

I have been so impressed by the kindness and help I received from all the staff I have had contact with while arranging care for my sister with Dementia. All my queries and concerns have been addressed. My sister's room was so attractively arranged to welcome her. Everything seems to be done to a high

standard with the need of the residents paramount. All the staff from the maintenance team, cook, and carers to the administrators are so helpful. Nothing seems too much trouble.

Reply from Lindsay Hagley, Manager at Charnwood Country Residence

Thank you for such lovely comments. I will share this feedback with the team.

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Review from Hinke P (Wife of Resident) published on 2 November 2022
Submitted via Postal Card • Report

Overall Experience

Wonderful care, pleasant surroundings, excellent food and interesting activities! My family and I can't thank everyone enough for the kindness, compassion, patience and understanding my husband received. They helped make the transition from home to care home as painless as possible. Sadly his needs

became too complex to be able to stay. A special mention to the home manager, administrator and activity organiser for going beyond the call of duty - making his journey easier.

Reply from Sharon Childs, Reg Manager at Charnwood Country Residence

Thank you so much for the lovely review which will be shared with all the staff. This feedback is important to us.

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Review from A P (Son of Resident) published on 29 September 2022
Submitted via Postal Card • Report

Overall Experience

My mum is at Charnwood Country Residence and we find it outstanding in all areas from management, reception, care staff and kitchen/meals.
I can't praise this home enough, absolutely five stars.

Reply from Sharon Childs, Reg Manager at Charnwood Country Residence

Thank you so much for this lovely review. It is always lovely to have feedback and I will share this with the team.

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Charnwood Country Residence

Care Provided by Charnwood Country Residence

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Funding & Fees Guide for Charnwood Country Residence

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