Review from Allyson B (Daughter of Resident) published on 18 February 2019
Submitted via Postal Card • Report

Overall Experience

Mum passed away at the end of January this year - the care, support and love shown to her and us her family was truly outstanding. I cannot thank everyone enough.

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Review from B B (Daughter of Resident) published on 28 January 2019
Submitted via Postal Card • Report

Overall Experience

I have been very impressed by the service and care my mother received both before and after her recent hospitalisation, for a chest infection, by the staff at Charnwood. They were attentive to her needs and ensured her dignity was maintained at all times.

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Review from N T (Granddaughter of Resident) published on 28 January 2019
Submitted via Postal Card • Report

Overall Experience

When you walk through the door at Charnwood, you are immediately greeted with warmth and an overwhelming sense of 'home' and 'family'.
The staff always knew my grandfather's person-centred needs and adapted their communication and approach to brighten his day.
They gave my grandad value and purpose

right up until he ended his days in January 2019, with him in a highly dignified way.
My favourite memory was when the staff took him back to where he worked in the big pit where he bloomed with pride, sharing his story with others at the site. He talked about this for days afterwards.
In my opinion a fantastic home.

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Review from Colin P (Friend of Resident) published on 20 August 2018
Submitted via Website • Report

Overall Experience

When we first set foot inside Charnwood Country Residence during our search for better care than my wife's mother was then receiving, we knew it was a very special place. Arriving unannounced, the warm welcome and smiles on the faces of residents and staff alike said it all. Tastefully decorated and

furnished and with fresh flowers throughout, the home is spotlessly clean and welcoming.
Led from the top by a talented manager, the staff very clearly enjoy and take great pride in their work the results of which are so obviously reflected throughout the home. Kindness, care, compassion and attention to detail following her move have given us peace of mind that she could not spend her remaining years in a more safe and pleasant environment.
Our sincere thanks to all at Charnwood.

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Review from Jan W (Daughter of Resident) published on 4 July 2018
Submitted via Postal Card • Report

Overall Experience

Since my mum went into the care home they have got her appetite back so she eats all meals and lots of drinks. Previously mum had all but given up eating and drinking. She seems much more alert and active. Having people around her and caring staff seem to be working very well. It is also lovely to be

able to arrive at anytime nothing is hidden and everyone seems to be very happy not just my mum! Long may it continue.

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Review from Chris C (Niece of Resident) published on 17 May 2018
Submitted via Website • Report

Overall Experience

My aunt moved to Charnwood 2 weeks ago and I am so pleased with the way her move was facilitated by the Manager. She has been helped to settle in and is constantly reassured by the staff when she is anxious. We visited the home twice: once on an Open Day and the place was buzzing with excitement and

anticipation of events planned. The lunch buffet looked absolutely wonderful and we met the staff who had prepared it. My aunt has settled in already thanks to the care and support of the staff at Charnwood and it is an excellent home. We feel the staff have a good understanding of the needs of the residents at Charnwood.

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Review from Judith W (Daughter of Resident) published on 3 May 2018
Submitted via Postal Card • Report

Overall Experience

I came to look at Charnwood seeking a home for my Mother and was absolutely delighted to see the beautiful home at Charnwood. More importantly, the staff all treat the residents with affection and compassion - ensuring that all their needs, physical and emotional are met. We came to the open day and,

despite all the activities going on, the staff had an eagle eye to make sure that no one was neglected and all were happy and involved. Anxious relative are also treated kindly and with patience.

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Review from D D (Partner of Resident) published on 2 May 2018
Submitted via Postal Card • Report

Overall Experience

I have had dealings with Charnwood for the last 10 years, firstly with my late aunt for 4 years, followed by 6 years by my friend (still resident) and now my partner. I have no qualms with the care and attention any of them have received and still receiving.

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Review from Amy C (Daughter of Resident) published on 4 April 2018
Submitted via Postal Card • Report

Overall Experience

Mum stayed two weeks in Charnwood Country Residence before moving to another home. A lot of effort was made to make her feel comfortable with the new environment.
The carers were very attentive and all the staff tried to find a person-centred approach to her needs.
Her level of cognition is poor

but the staff did all they could to allay her anxiety.

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Review from S G (Daughter of Resident) published on 22 March 2018
Submitted via Postal Card • Report

Overall Experience

An excellent home, plenty of activities, caring and loving staff, kind and considerate to the residents with lots of laughs with the residents. The home always smells nice, good food, well managed. Medical requirements always come first.
I am happy that she is there, I no longer need to worry about

her. My visits are quality time.

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Review from Alison C (Daughter of Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience

My mother became a resident at Charnwood in September 2017. She was treated with the utmost care and dignity until her recent passing. Whilst she was in their care they laid on a wonderful 100th birthday celebration for her which was truly a memorable occasion. I have nothing but praise for the home

and care staff.

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Review from Rosemary G (Friend of Resident) published on 29 August 2017
Submitted via Postal Card • Report

Overall Experience

I came for the first time to see a lady I have been friends with for sixty years, from when I was four years old and still see her now.
The welcome I had here at the home was lovely, respectful by all of the staff. I have never seen a home so lovely, clean and such staff good.
11 out of 10, very good.

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Review from J O (Resident) assisted by family/friend published on 24 August 2017
Submitted via Postal Card • Report

Overall Experience

I have expressed on several occasion that I love the home and have never been happier.
I enjoy the music, the staff and the cake in particular. My room was made very homely and the staff played a great role in helping me to settle in as well as helping my family to adjust.
A huge thank you to all

at Charnwood. A home from home.

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Review from R B (Daughter of Resident) published on 23 August 2017
Submitted via Website • Report

Overall Experience

Charnwood is a lovely, welcoming place, the care and interaction between residents and carers is second to none. The facilities and the food are also of a very high standard. My mother was treated with tenderness, dignity and respect throughout her stay at Charnwood, right up to her last moments.
I

am very grateful for the loving end of life care she was given, and for the sensitive way the carers dealt with me and her throughout this potentially traumatic period.

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Review from Nicki O (Daughter-in-law of Resident) published on 23 June 2017
Submitted via Postal Card • Report

Overall Experience

My mother-in-law has settled into Charnwood so well and this is due to the kind, caring staff. Whenever we visit, my mother-in-law is so happy and we are made to feel welcome. There are lots of activities for her to do and we can join in anytime. My mother-in-law was a nurser and I love that the staff

allow her to be involved as if she is still working.
A very special place to live.

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Review from Emily O (Granddaughter of Resident) published on 23 June 2017
Submitted via Postal Card • Report

Overall Experience

Thank you for always treating our granny with respect and dignity. For making her laugh, smile and for caring beyond just a job. We can always trust that she is safe and loved here at Charnwood.

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Review from Beryl H (Power of Attorney of Resident) published on 6 June 2017
Submitted via Postal Card • Report

Overall Experience

My friend was admitted to Charnwood in January 2015 when his mobility deteriorated and his arm was semi-functional after an accident. Over this period, vascular dementia was diagnosed to complicate his situation. Throughout the staff at Charnwood have treated him with unfailing kindness and latterly

skilled nursing. I visit often - some of the residents are difficult and demanding but I have never heard irritation or exasperation from any of the staff. Physically, this care home is excellently furbished and set in a beautiful part of Herefordshire, but it is for the personal care it offers that I commend it.

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Review from Dorothy S (Resident) assisted by family/friend published on 16 May 2017
Submitted via Postal Card • Report

Overall Experience

It's been very good. I can't think of anything bad to say. I've enjoyed all of it.

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Review from D W (Friend of Resident) published on 15 May 2017
Submitted via Postal Card • Report

Overall Experience

I find Charnwood a very welcome and warm place. The staff make you feel very welcome, however, I do feel that they could do with some more staff. As they always seem to be run off their feet.
Having said that, they still maintain a sense of dignity when dealing with the residents.

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Review from Rebecca H (Granddaughter of Resident) published on 15 May 2017
Submitted via Postal Card • Report

Overall Experience

A lovely friendly home. Nurses have made my nan welcome and an easier change for her.

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Charnwood Country Residence

Care Provided by Charnwood Country Residence

Good to Know

Funding & Fees Guide for Charnwood Country Residence

Facilities