Charnwood Country Residence

Much Dewchurch, Hereford HR2 8DL
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9.9 93 Reviews
  • Charnwood Country Residence, Hereford
Charnwood Country Residence is rated "OUTSTANDING" by the CQC.

Located in the scenic landscape surrounding Much Dewchurch, Charnwood Country Residence is an Edwardian property that has been extended and upgraded to provide state-of-the-art dementia friendly facilities.

Older residents, some of whom have dementia, can experience a homely and spacious environment with en-suite bedrooms. The purpose-built orangery provides a light and airy living space in which residents can experience and benefit from the beautiful scenic setting.

There is a wide range of activities and entertainments to choose from.

A professional team are skilled in carrying out respite care and a further day care service is a great advantage to many members of the local community.

Charnwood Country Residence was rated 'Outstanding' by the CQC in July 2016.

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Care Provided by Charnwood Country Residence

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 27 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Day Care
  • Independent Living Training
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Lindsay Hagley (Manager)
  • Admission Criteria
    • Ages 45+
  • Room Information
    • Single Rooms (25)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2016

Funding & Fees Guide for Charnwood Country Residence

  • Weekly Charges per Person
    • Self-Funded Residential Care £900 – £1,100
  • (these prices are only a guideline, please contact Charnwood Country Residence to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Charnwood Country Residence Reviews (93)

Total of 93, showing 81-93
9.9

Charnwood Country Residence has a Review Score of 9.9 (9.917) out of 10, based on 30 reviews in the last 2 years. Over all time Charnwood Country Residence has 93 reviews.

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  • 83
  • 9
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Review from J W (Resident) published on 5 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Very friendly staff but not enough of them. Really friendly place. Beautiful gardens. The entertainment caters for everyone, with different tastes. Very thoughtful to visitors when there has been an incident with a resident. The only think I find 'very' frustrating is the laundry situation. Clothes
that aren't the residents, underwear and socks.

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Review from J G (Daughter of Resident) published on 20 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Charnwood is my father's new home and not just a care facility and the atmosphere is one of a family.
I have been extremely impressed with the professional yet informal approach of all members of staff. It is very obvious that the manager leads by example and expects high standards of care, support
and respect for all the residents. Nothing is too much trouble - residents can ask for whatever they want, whenever they want it, day or night.
Visitors are welcomed at any time and can join in with delicious home cooked meals.

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Review from Mike S (Son of Resident) published on 4 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Three words: "First class care".

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Review from Jane F (Partner of Resident) published on 30 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant. Staff are caring and professional and cope well with a demanding and sometimes impatient resident who often needs help to get in and out of bed, chair etc. Their patience is amazing. You truly have saved my life by giving me a much-needed break, without having to worry about my partner's
care and wellbeing. Thank you.

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Review from Estelle S (Great-grandson of Resident) published on 30 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Nan very sadly passed away this afternoon at Charnwood. From the beginning of her residence here until the very end the professionalism and dedication of the staff have astounded me. Nan has received the utmost care and love and as a family, we could not have asked for more. Charnwood is more than
a 'care' home, it's a 'home from home' filled with love, respect and dignity for all involved. We cannot thank the home and staff enough for all that they have done to keep my Nan safe, loved and with utmost dignity.

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Review from Greg P (Grandson of Resident) published on 30 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nanny has been extremely well looked after during her time at Charnwood. The staff are friendly, professional, caring and couldn't do any more for residents and visitors. The home itself is bright and homely and plenty of activities to keep everyone occupied. I wouldn't hesitate in recommending Charnwood
to anyone.

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Review from E D P (Daughter of Resident) published on 30 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has had the most amazing care carried out with true professionalism.
Having been in the caring profession myself, I know what is right and wrong and cannot praise Charnwood Country Residence enough. The staff have been amazing and I cannot praise them highly enough either.
They deserve to
be highly recommended. An excellent home on all counts.

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Review from Keith E (Son of Resident) published on 23 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Content with the level of care provided. My father seems happy.

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Review from Judith W (Niece of Resident) published on 21 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The continuity of care has been very consistent. Compassionate and encouraged to achieve her best quality of life. The family members are happy with the facilities and care provided.

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Review from M C (Son of Resident) published on 27 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Out of six care homes, I visited in Hereford Charnwood was far the best I saw.
Mum has moved in now and the initial experience is living up to expectations.
Charnwood has the reassuring feel of a large family home. Resident care is exceptional as are the systems to ensure residents needs are met.
The staff are extremely competent and very friendly. They are in constant interaction with the residents. The manager leads by example. Too many positives to mention for this review.

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Review from J W (Daughter of Resident) published on 6 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Earlier this year my mum moved into Charnwood Country Residence after a few months of being unwell. It was an emotional and upsetting time and something I had dreaded. However, thanks to Charnwood things become much better very quickly. I really do not have enough good things to say the staff at all
levels are caring, helpful and really have a lot of time for all the residents. As a result of this, they have a lovely relationship with them and really get to know them as individuals. Everything was always clean, tidy and organised and we always enjoyed visiting. My mum was cared for in a lovely way.

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Review from Ruth O (Friend of Resident) published on 11 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend was made very welcome. Busy staff always are courteous, kind and listen. They treat the residents with dignity and respect. Visitors are welcome any time and are always offered tea and coffee. The atmosphere is homely and activities are offered in the afternoon. Residents are taken out in
wheelchairs when the weather if fine for a local walk and also go in a minibus for outings further afield to have lunch or coffee. The food is good and well presented and there is always a choice of meals and desserts. Everywhere is spotless and clean. Residents are treated as individuals and each one's needs and preferences are respected, every person is made to feel special. A very happy home with a great family atmosphere.

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Review from Georgina P (Daughter of Resident) published on 1 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the response from all members of staff to be open, friendly and really caring. Because of this my mum has settled in really quickly. Their attention to finding out about mum's character and needs has been a breath of fresh air in a care system that is challenging. Consequently mum classes
Charnwood Care Home. This I think gives me confidence that mum is happy and feels safe and secure.

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Current Review Score: 9.9 (9.917)

Overview of Review Score

The Review Score of 9.9 (9.917) out of 10 for Charnwood Country Residence is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.917 for Charnwood Country Residence is calculated as follows: ( (323 Excellents x 5) + (25 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 350 Ratings = 4.917

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Charnwood Country Residence is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 May 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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