Barchester Ross Court Care Home

Overross Close, Ross-on-Wye HR9 7BQ
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9.7 110 Reviews
  • Barchester Ross Court Care Home, Ross-on-Wye
Ross Court is a beautiful home surrounded by an acre of green gardens and mature woodland, situated just north of the historic market town of Ross-on-Wye. The home offers residential and respite care.

There are ensuite bedrooms, each one a tastefully decorated haven for residents where the staff provide the highest standards of care,

Ross Court was refurbished in 2023 and has two dining spaces, two lounges, libraries and a bar. There is also a garden with well-maintained walkways, a summer house and gazebo and raised vegetable beds.

Trained chefs prepare fresh, nutritious, and tasty meals to a daily menu. Residents can choose to eat either in the communal dining room or in their own bedrooms. Special diets will be catered for.

An activities coordinator plans a busy events schedule, with daily activities in the home and regular trips beyond it.

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Care Provided by Barchester Ross Court Care Home

  • Primary Care Categories
  • No Medical Intervention
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 37 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Agda-Claudia Vasilateanu (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (35)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (29)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 3

Funding & Fees Guide for Barchester Ross Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,450

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
  • (these prices are only a guideline, please contact Barchester Ross Court Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Barchester Ross Court Care Home Reviews (110)

Total of 110, showing 1-20
9.7

Barchester Ross Court Care Home has a Review Score of 9.7 (9.745) out of 10, based on 52 reviews in the last 2 years. Over all time Barchester Ross Court Care Home has 110 reviews.

Overall Experience

  • 90
  • 17
  • 2
  • 1
  • 0

Date Published

110
6
22
52
58

Review from Christine D (Daughter of Resident) published on 14 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The admission process was beautifully handled - especially as Mum was in a Stroke Unit far from Ross Court and this was just before Christmas.
The Home itself has been refurbished to a high standard. All staff were caring, polite and efficient. Even in the short time Mum was there we really got to
know them extremely well.
It was good to witness the residents meeting where they were encouraged to say anything at all that they felt they needed to. I was just wondering whether this may be continued on a more personal level in residents rooms as some may be reluctant to speak out in front of others?
I really appreciate the fact that management were always available if you needed them. Thank you.

Reply from Agda-Claudia Vasilateanu, General Manager at Barchester Ross Court Care Home

Thank you for taking the time to leave us a review, we are so pleased to hear that you were happy with the care and the team here at Ross Court. It was a pleasure to have cared for your Mum. I will pass your lovely comments to the team.


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Review from R L (Son of Resident) published on 5 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ross Court Care Home is a first-class care home, providing a happy, safe and professional environment for its residents.
My father has been a resident for two years and the level of care he has received has been above and beyond.
I know he is both happy and well cared for and that ensures I have no
concerns regarding his welfare.
Keep up the good work!

Reply from Vasilateanu, General Manager at Barchester Ross Court Care Home

Thank you for taking the time to leave us a review, we are so pleased to hear that you are happy with the care and the team here at Ross Court. I will pass your lovely comments to the team.


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Review from R B (Daughter of Resident) published on 31 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father moved into Ross Court Care Home last spring and we have found the staff to be patient and excellent with him. He has Alzheimer's so can be quite challenging sometimes. His needs are met daily. My only recommendation would be for regular sit-downs with the manager or senior staff to review
how he is doing. Although it is the cold season and staff are busy, it would be good if he could be taken for a walk each day, as he misses the outdoors.

Reply from Feedback Team, The Feedback Team at Barchester Ross Court Care Home

Hi, thanks for taking the time to leave your review, your kind words relating to our staff team have been shared with the home. The home are more than happy to organise a leisurely walk as often as possible for your father, please do pop and see our General Manager on your next visit who will be able to support with organising these and arranging regular meetings with you. Kind regards, Barchester's Customer Feedback Team.


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Review from Ray P (Son of Resident) published on 23 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I just wanted to express my thanks to the whole team at Barchester Ross Court Care Home for the care and support they gave my dad during the last two years of his life. He definitely wouldn't have got to 92 without them and that support extended to the family too. Thank you Ross Court Care Home.

Reply from Agda-Claudia Vasilateanu, General Manager at Barchester Ross Court Care Home

Thank you for taking the time to leave us a review. It was a pleasure to have cared for your dad for the time he was with us at Ross Court. I will share this with all the team members.


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Review from Elizabeth L (Respite Resident) published on 5 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I spent a month at Barchester Ross Court Care Home after being in hospital for two weeks. I found that the care and attention were excellent and the food could not be faulted! Much enjoyed. The staff were very friendly and could not be more helpful. I enjoyed my stay at Ross Court.

Reply from Agda-Claudia Vasilateanu, General Manager at Barchester Ross Court Care Home

Thank you for taking the time to leave us a review. We are so pleased to hear that you have enjoyed your stay at Ross Court. I will pass your lovely comments to the team.


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Review from Melanie B (Daughter of Resident) published on 21 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A birthday get-together, tea party was arranged for my mother's 90th birthday. The manager and staff couldn't do enough for the family and friends. The food was delicious and so much of it. My mother has been there for two years and we would highly recommend the home for so many reasons.

Reply from 531-20-3108 Vasilateanu, General Manager at Barchester Ross Court Care Home

Thank you for taking the time to leave us a review. We are so pleased to hear that you have enjoyed the party that we have organised for your mother at Ross Court. I will pass your lovely comments to the team.


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Review from Stuart M (Nephew of Resident) published on 9 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Recently we attended the home for 4 days, to visit for a 90th birthday. All staff were polite and friendly and seemed to actively engage with all residents. The home itself is bright, clean and very comfortable. The staff helped organise a very enjoyable party which family and friends attended, as well
as other residents.

Reply from A Vasilateanu, General Manager at Barchester Ross Court Care Home

Thank you for taking the time to leave us a review. We are so pleased to hear that you have enjoyed the party that we have organised for your grandmother at Ross Court. I will pass your lovely comments to the team.


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Review from Roy B (Respite Resident) published on 2 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Food excellent. I explained to staff I had all my facilities, complaints not knocking at bedroom door for entry. Been there three days when head nurse entered my room and opened my wardrobe, what are you doing I asked, reply getting you a clean shirt you have had that white one on three days, I only
wear white and change every two days. Told her don't come to my room again. Complaint 2) two strangers in my room, did not know where they were. Security shocking. Will not be returning.

Reply from Barchester, The Feedback Team at Barchester Ross Court Care Home

Thanks for taking the time to leave a review. We value your feedback and comments and strive to take them on board to improve our service. We're sorry your rating is lower than we would expect and speaking with the homes manager, it doesn't appear any concerns were raised with them during your stay for them to be able to support immediately. We are on hand if there is anything we can do to help further or if you have any further comments to share, please email us. Kind regards.


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Review from Lily D (Great-granddaughter of Resident) published on 23 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my grandmother for her birthday and they set up a lovely party that supplied lovely food and birthday cake.

Reply from Agda-Claudia Vasilateanu, General Manager at Barchester Ross Court Care Home

Thank you for taking the time to leave us a review. We are so pleased to hear that you have enjoyed the party that we have organised for your grandmother at Ross Court. I will pass your lovely comments to the team.


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Review from Helen K (Granddaughter of Resident) published on 23 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time we visit my grandmother, the staff are always so friendly and helpful.
There are loads of activities to do every day and my grandmother loves it here.

Reply from Agda-Claudia Vasilateanu, General Manager at Barchester Ross Court Care Home

Thank you for taking the time to leave us a review. We are so pleased to hear that you are happy with the activities program and our team here at Ross Court. I will pass your lovely comments to the team.


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Review from Jean A (Daughter of Resident) published on 23 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Barchester Ross Court Care Home put on a beautiful afternoon tea for Mum's 97th birthday for her family guests. It was lovely, with sandwiches, savouries, birthday cake and a beautifully decorated table.
It was a lovely surprise and made Mum's and our day very special.
Thank you to all concerned.

Reply from Agda-Claudia Vasilateanu, General Manager at Barchester Ross Court Care Home

Thank you for taking the time to leave us a review. We are so pleased to hear that you are happy with everything that we have done for Mum's 97th birthday and our team here at Ross Court. I will pass your lovely comments to the team.


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Review from Rosemary K (Friend of Resident) published on 30 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The moment you walk into Ross Court you can feel the warm atmosphere and friendly welcome. The staff are very cheerful and helpful. The home is exceptionally clean and decorated to a high standard. My friend has settled in really well, and I would have no hesitation in recommending it to other families
for their relatives.

Reply from Kirsten Bishop, Customer Relationship Manager at Barchester Ross Court Care Home

Thank you for taking the time to leave us a review. We are so pleased to hear that your loved one has settled in well with us here at Ross Court; I will pass on your lovely comments to the team.


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Review from L B (Daughter of Resident) published on 12 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely, warm and welcoming place.
Another toilet on the ground floor would have been useful.
All of the staff are amazing and very loving.

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Review from Phil A (Son of Resident) published on 5 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ross Court is a first-class care home. Under excellent management, the staff are brilliant and go to extraordinary lengths to ensure that my mother, and all the other residents, are comprehensively cared for, with compassion and dignity. Communications flow between myself and the home is faultless.
Ross Court has a convivial atmosphere and it is always a pleasure for me to visit my mother there. Keep up the good work!

Reply from 531-20-3108 Vasilateanu, General Manager at Barchester Ross Court Care Home

Thank you for taking the time to leave us a review, we are so pleased to hear that you are happy with the care and our brilliant staff here at Ross Court. I will pass your lovely comments to the team.


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Review from Donna E (Daughter of Resident) published on 4 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It's a dream come true for my dad to be at Barchester Ross Court Care Home. Beautiful home with next-level care and facilities. All the staff are so friendly and helpful. You can see they love what they do. Love that they do activities to get the residents socialising. It helps me massively knowing
Dad is being cared for 24/7. The managers at Ross Court have certainly gone the extra mile for my dad. Forever grateful.

Reply from Kirsten Bishop, Customer Relationship Manager at Barchester Ross Court Care Home

Thank you for taking the time to leave us a review. It's a pleasure to have your loved one stay with us at Ross Court and become part of our community. I will pass on your lovely comments to the team.


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Review from E G (Respite Resident) published on 7 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very restful week, will try again.

Reply from Kirsten Smith, Customer Relationship Manager at Barchester Ross Court Care Home

Thank you for taking the time to leave us a review. We are pleased to hear that you had a restful stay with us. We look forward to seeing you again soon.


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Review from M A (Son of Resident) published on 16 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother's 98th birthday at Barchester Ross Court Care Home, an outstanding celebration, such thought and care went into the afternoon. The staff are always wonderful and since the new manager has been in place, everything has been under continuous review to see if it can be even better. Mum is very
happy and extremely well cared for. I am confident that she is safe and well-stimulated too. The care she receives is second to none.

Reply from Agda-Claudia Vasilateanu, General Manager at Barchester Ross Court Care Home

Thank you for taking the time to leave us a review. We are so pleased to hear that you are happy with the home, I will pass on your lovely comments to the team.


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Review from Susan H (Daughter of Resident) published on 16 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother continues to enjoy being a resident here. Very happy!
The home was happy to accommodate a family get-together, for eight people, to celebrate my mother's 98th birthday. We had a wonderful lunch and the table setting surpassed all our expectations. It was wonderful, certainly a wow factor!
Also to share our celebrations with Mum's wider family, the other residents and the amazing carers.

Reply from Kirsten Smith, Customer Relationship Manager at Barchester Ross Court Care Home

Thank you for taking the time to leave us a review. We are so pleased to hear that you enjoyed your loved one's birthday celebrations. I will pass on your lovely comments to the team.


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Review from S A (Daughter of Resident) published on 16 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A truly wonderful fortnight of respite care. Mum loved the activities which were plentiful and she was very well cared for by all the staff. Barchester Ross Court Care Home is beautifully decorated and very comfortable. Nothing was too much trouble. I would highly recommend this superb care home to
anyone.

Reply from Kirsten Smith, Customer Relationship Manager at Barchester Ross Court Care Home

Thank you for taking the time to leave us a review. It's so lovely to hear that your loved one enjoyed their stay with us, we look forward to seeing them again soon. I will pass on your lovely comments to the team.


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Review from M G (Daughter of Resident) published on 2 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum stayed for a week respite care. She has been confused at times but has said she enjoyed her stay. Room, people and food are all great.

Reply from Kirsten Smith, Customer Relationship Manager at Barchester Ross Court Care Home

Thank you for taking the time to leave us a review. It's lovely to hear that your loved one enjoyed their stay with us. I will pass on your comments to the team.


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Current Review Score: 9.7 (9.745)

Overview of Review Score

The Review Score of 9.7 (9.745) out of 10 for Barchester Ross Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 52 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 50 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.745 for Barchester Ross Court Care Home is calculated as follows: ( (496 Excellents x 5) + (89 Goods x 4) + (27 Satisfactorys x 3) + (2 Poors x 2) + (2 Very Poors x 1) ) ÷ 616 Ratings = 4.745

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Ross Court Care Home is based on 50 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4, which has been reached with 50 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Sep 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (12)

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Meet the Team (6)

Agda-Claudia

Agda-Claudia Vasilateanu

Job Title: General Manager

Joined: 2023

Hello. My name is Agda, and I am the General Manager here at Ross Court.


I have been working within the healthcare sector for over seven years and I have degrees in nursing and pharmacy.


My passion in life is care and I believe the way we care for our elders is truly a reflection of us as a society.


In my role as General Manager, I’m able to use my passion to help build a caring and dedicated team with a focus on providing unique care for each resident based on respect, dignity and choice. I am also committed to ensuring that our residents live a full and interesting life at Ross Court through our activities calendars and life-enrichment programme.


My door is always open to anyone who is starting their care journey or those who would like to discuss life at Ross Court, so please drop in for a chat at any time.


Louise

Louise Stephens

Job Title: Home Administrator

Joined: 2020

Hello, I am Louise and I joined Ross Court in July 2020 as Home Administrator. I have several years of experience in administration, but this is my first time in a care home. I love working at Ross Court as I class myself as a people person. I love being able to engage with the residents and their families. It brings a whole new dimension to my working day.


Brenda

Brenda Goulding

Job Title: Senior Care Assistant

Joined: 2000

Hello, I am Brenda and I’ve been working at Ross Court for 21 years, initially starting here as the Catering Manager and then moving over to the care team. I’m a chatterbox and enjoy learning all about our residents.


Joanne

Joanne Price

Job Title: Head of Housekeeping

Joined: 2022

Hello, I am Joanne, I joined Ross Court in March 2022 to be part of the housekeeping team. I have recently taken on the role of Head Housekeeper. I am enjoying being part of a great team and love chatting with the residents.


Helena

Helena Jenkins

Job Title: Head Chef

Joined: 2012

Hello, I am Helena and I am the Head Chef at Ross Court. I’ve worked here at Ross Court Care Home for over 10 years. I have worked in the home as a hostess and now I have progressed to Head Chef. I’ve made lots of friends from staff, relatives and residents. I have 20+ years of working in hospitality and enjoy catering for people’s needs. Understanding their individual mealtime likes and dislikes allows me to provide the quality service they deserve.


Christine

Christine Jenkins

Job Title: Laundry Assistant

Joined: 2020

Hello, I am Christine and I work in the housekeeping team mainly working in the laundry. I really enjoy chatting to the residents as I deliver their clean clothes. Ross Court is very homely and welcoming.


Frequently Asked Questions about Barchester Ross Court Care Home

What types of Care is Barchester Ross Court Care Home registered for?

Older Person Care, Respite Care & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Barchester Ross Court Care Home provide?

Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Barchester Ross Court Care Home have?

There are 35 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Barchester Ross Court Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Barchester Ross Court Care Home to the centre of Ross-on-Wye?

1.0 mile(s) as the crow flies, distance by road may be significantly further.