Barchester Ross Court Care Home

Overross Close, Ross-on-Wye HR9 7BQ
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9.7 110 Reviews
  • Barchester Ross Court Care Home, Ross-on-Wye
Ross Court is a beautiful home surrounded by an acre of green gardens and mature woodland, situated just north of the historic market town of Ross-on-Wye. The home offers residential and respite care.

There are ensuite bedrooms, each one a tastefully decorated haven for residents where the staff provide the highest standards of care,

Ross Court was refurbished in 2023 and has two dining spaces, two lounges, libraries and a bar. There is also a garden with well-maintained walkways, a summer house and gazebo and raised vegetable beds.

Trained chefs prepare fresh, nutritious, and tasty meals to a daily menu. Residents can choose to eat either in the communal dining room or in their own bedrooms. Special diets will be catered for.

An activities coordinator plans a busy events schedule, with daily activities in the home and regular trips beyond it.

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Care Provided by Barchester Ross Court Care Home

  • Primary Care Categories
  • No Medical Intervention
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 37 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Agda-Claudia Vasilateanu (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (35)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (29)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 3

Funding & Fees Guide for Barchester Ross Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,450

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
  • (these prices are only a guideline, please contact Barchester Ross Court Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Barchester Ross Court Care Home Reviews (110)

Total of 110, showing 21-40
9.7

Barchester Ross Court Care Home has a Review Score of 9.7 (9.745) out of 10, based on 52 reviews in the last 2 years. Over all time Barchester Ross Court Care Home has 110 reviews.

Overall Experience

  • 90
  • 17
  • 2
  • 1
  • 0

Date Published

110
6
22
52
58

Review from Elizabeth B (Friend of Resident) published on 2 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Instantly, on entering Barchester Ross Court Care Home, the atmosphere was so peaceful and relaxing. Staff and management are very kind and welcoming. They treat the residents like treasured guests in a five-star hotel and very much retain the personal touch. I am very happy with my 93-year-old friend
being looked after in Ross Court. To visit her here is very pleasant and she feels like she is at home. I have visited other care homes in the area and feel Ross Court has the best facilities and care.

Reply from Kirsten Smith, Customer Relationship Manager at Barchester Ross Court Care Home

Thank you for taking the time to leave us a review. It's great to hear that you enjoy the time you spend with your friend here at Ross Court. I will pass on your lovely comments to the team.


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Review from D B (Daughter of Resident) published on 26 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad enjoyed his stay at Barchester Ross Court Care Home, he was unsettled to begin with but soon found his way around and made friends. He especially enjoyed the activities and food. IN hindsight, his first stay for respite should have been a fortnight to give him more time to adjust but that was our
decision and nothing to do with Ross Court.

Reply from Agda-Claudia Vasilateanu, General Manager at Barchester Ross Court Care Home

Thank you for taking the time to leave us a review. It was a pleasure to have Dad with us at Ross Court. I will share this with all the team members.


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Review from Paul W (Son of Resident) published on 15 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ross Court Care Home is beyond excellent! My mother has been at Ross Court for around 3 years now. Her dementia is now quite severe. I live in the USA and it gives me such comfort to know she is being well cared for. Absolutely all of the staff are fantastic. I am able to do video calls with my mum
anytime which is the next best thing to being there. I would highly recommend this care home in a heartbeat.

Reply from 531-20-3108 Vasilateanu, General Manager at Barchester Ross Court Care Home

Thank you for taking the time to leave us a review. We are so pleased to hear that you are happy with the care your mum is receiving at Ross Court. I will share your lovely comments with the team.


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Review from Diana D (Friend of Resident) published on 15 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a wonderful, well-cared-for home. Spotless with friendly and helpful staff. A beautiful room for our dear friend.

Reply from 531-20-3108 Vasilateanu, General Manager at Barchester Ross Court Care Home

Thank you for taking the time to leave us a review. We are so pleased to hear that you are happy with the home, I will pass on your lovely comments to the team.


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Review from James P (Son-in-law of Resident) published on 10 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ross Court: since the refurbishment the home is like a top hotel, staff are always friendly and eager to help when needed.
The bedroom is very spacious and well-appointed; food is excellent-restaurant quality! All in all an excellent home for MIL.

Reply from 531-20-3108 Vasilateanu, General Manager at Barchester Ross Court Care Home

Thank you so much for taking the time to leave us a review. We are pleased to hear that you are happy with all the support provided at the home. I will share your lovely comments to the team.


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Review from Frankie P (Daughter of Resident) published on 10 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ross Court - the staff are incredibly compassionate and are always available to help and support Mum. As a family we feel that our mum is exceptionally well cared for, they always have time for a chat if we have questions. Nothing is too much.
Huge thanks to the staff.

Reply from 531-20-3108 Vasilateanu, General Manager at Barchester Ross Court Care Home

Thank you for taking the time to leave us a review. We are so pleased to hear that you are happy with the care your mum is receiving at Ross Court. I will share your lovely comments with the team.


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Review from Joan L (Friend of Resident) published on 10 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home visited over the last 18 months, I have found the staff helpful and cheerful. My friend is happy and well cared for. The care facility is always clean and staff is on hand to assist. They provided a lovely birthday tea for my friend and her family just last week and had a very enjoyable time.

Reply from 531-20-3108 Vasilateanu, General Manager at Barchester Ross Court Care Home

Thank you for taking the time to leave us a review. We are so pleased to hear that you are happy with the home, I will pass on your lovely comments to the team.


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Review from M T (Daughter of Resident) published on 27 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care both physically and emotionally that Mum receives at Ross Court. She is treated as an individual. The care staff are really good at communicating with us, the family. Thank you to the manager and all the staff.

Reply from Agda-Claudia Vasilateanu, General Manager at Barchester Ross Court Care Home

Thank you so much for taking the time to leave us a review. We are pleased to hear that you are happy with all the support provided at the home. I will share your lovely comments to the team.


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Review from Julian P (Son of Resident) published on 27 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Ross Court Care Home for 18 months. Living as I do, 450 miles away from the care home, I've always felt secure with the level of care and support that all the staff at Ross Court provide. The food is first-rate and almost at hotel standards. I visit Ross Court every 8 weeks and the
level of care and support has never changed.

Reply from Agda-Claudia Vasilateanu, General Manager at Barchester Ross Court Care Home

Thank you for taking the time to leave us a review. We are so pleased to hear that you are happy with the care your mum is receiving at Ross Court. I will share your lovely comments with the team.


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Review from T R (Son of Resident) published on 13 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was so impressed by the level of commitment to the care of residents by all staff. They couldn't do enough for my parents and us when we visited. The food was appropriate to the needs of the individuals, that is they cared for their preferences and portioned according to their appetite. They made
my parent's last few weeks as comfortable as they could. Can't thank them enough.

Reply from 531-20-3108 Vasilateanu, General Manager at Barchester Ross Court Care Home

Thank you for taking the time to leave us a review. It was a pleasure to have cared for your parents for the time they were with us at Ross Court. I will share this with all the team members.


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Review from S H (Daughter of Resident) published on 13 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Ross Court from January 2023 to December 2024. Who cannot thank the staff enough for their love, care and compassion during this time. Also, the dignity with which she was treated as her health began to fail. Thank you Ross Court.

Reply from Vasilateanu, General Manager at Barchester Ross Court Care Home

Thank you very much for taking the time to leave us a review. It was a pleasure to have your loved one with us here at Ross Court. I know she was very much loved by all the team. I will share this with everyone at Ross Court.


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Review from Carole D (Wife of Resident) published on 15 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was extremely happy at Barchester Ross Court Care Home, he even stayed an extra week! He loved the food and thought the staff were wonderful. They all made time to talk to him and made a great fuss on his birthday which he loved. When I need a rest, he will be quite happy to go back which
says it all!

Reply from Kirsten Smith, Customer Relationship Manager at Barchester Ross Court Care Home

Thank you for taking the time to leave us a review. All the members of the team loved having your husband stay with us at Ross Court. We look forward to his next stay! I will pass on your lovely comments to the team.


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Review from Brian D (Respite Resident) published on 15 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent in all respects. All staff are friendly and helpful. Food lovely. "Entertainment" is fun and great birthday cake.

Reply from Kirsten Smith, Customer Relationship Manager at Barchester Ross Court Care Home

Thank you for taking the time to leave us a review. What lovely comments, I will make sure I pass these on to the team!


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Review from C W (Son of Resident) published on 11 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Barchester Ross Court Care Home was beautifully appointed and clean throughout. All the staff were professional and caring and took an interest in their clients. The preparation of the food was very good and there was plenty of choice on the varied menu. Communication was excellent, especially with
the manager who responded promptly with all queries. I was delighted and confident with the level of care that my mother received.

Reply from Kirsten Smith, Customer Relationship Manager at Barchester Ross Court Care Home

Thank you so much for taking the time to leave a review. We are pleased to hear that you are happy with all the support provided at the home. I will pass on your lovely comments to the team.


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Review from Ben H (Godson of Resident) published on 10 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I recently visited my godfather at Barchester Ross Court Care Home and was impressed by the friendly and helpful staff. The surroundings and rooms are well-kept, up to date and have been recently refurbished. I have visited many homes and this is the best I have come across. I believe my godfather is
well cared for and treated with dignity.

Reply from Kirsten Smith, Customer Relationship Manager at Barchester Ross Court Care Home

Thank you for taking the time to leave us a review. We are so pleased to hear that you are happy with the environment and our staff at Ross Court. I will pass on your lovely comments to the team.


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Review from Chloe D (Granddaughter of Resident) published on 28 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An inviting all family, friendly environment with lots to do and lovely new decor.

Reply from Kirsten Smith, Customer Relationship Manager at Barchester Ross Court Care Home

Thank you for taking the time to leave a review, we are so pleased that you are happy with the new refurbishment. I will pass on your lovely comments to the team.


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Review from V L (Son of Resident) published on 21 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since 2015, my mother has been at Ross Court. She has been kept safe through covid, cared for and attended to when ill, been entertained, and her needs and desires have been catered for. She now has a 5-star service in a 5-star model environment delivered by top quality staff, who not only look after
her welfare but mine too by keeping me informed and advised accordingly.

Reply from Kirsten Smith, Customer Relationship Manager at Barchester Ross Court Care Home

Thank you for taking the time to leave a review. What lovely comments; we are so happy that you are pleased with both the care and environment at Ross Court. I will pass on your kind comments to the team.


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Review from G R (Daughter of Resident) published on 19 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I approve of the refurbishment of Ross Court; however, I wonder if there are any plans to redecorate the bedrooms. My mother's room will benefit from decorating and new curtains, which I understand will be done in the new year.

Reply from Kirsten Smith, Customer Relationship Manager at Barchester Ross Court Care Home

Thank you for taking the time to leave a review. I understand that bedrooms will be redecorated in the new year and new curtains have been ordered, which should now be delivered in January. Please do always contact us if you have any further questions; we are always happy to help.


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Review from Kiri B (Daughter of Resident) published on 19 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Would just like to say how wonderful everyone is. So caring, thoughtful and understanding.
When Mum first came to the home, we thought we were going to lose her, but a year and a half later, she is still here. Due to the great care she gets here, and she loves everyone. But sorry, girls, she does
forget your names.

Reply from Kirsten Smith, Customer Relationship Manager at Barchester Ross Court Care Home

Thank you for taking the time to leave a review. We are so pleased to hear that you are happy with the care your mum is receiving at Ross Court. I will pass on your lovely comments to the team.


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Review from S A (Daughter of Resident) published on 14 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff have been welcoming when admitting my mum to Ross Court. The newly refurbished areas add to the ambience of the premises and the new furniture enhances the overall standard of accommodation.
The manager and staff are always helpful when we have any questions concerning my mother's well-being.
On occasions we have visited when activities are taking place, my mother enjoys the stimulation for her mental health.

Reply from Kirsten Smith, Customer Relationship Manager at Barchester Ross Court Care Home

Thank you for taking the time to leave a review. It's great to hear that you are pleased with the refurbishments and our busy activities schedule. I will pass on your lovely comments to the team.


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Current Review Score: 9.7 (9.745)

Overview of Review Score

The Review Score of 9.7 (9.745) out of 10 for Barchester Ross Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 52 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 50 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.745 for Barchester Ross Court Care Home is calculated as follows: ( (496 Excellents x 5) + (89 Goods x 4) + (27 Satisfactorys x 3) + (2 Poors x 2) + (2 Very Poors x 1) ) ÷ 616 Ratings = 4.745

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Ross Court Care Home is based on 50 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4, which has been reached with 50 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Sep 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (12)

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Meet the Team (6)

Agda-Claudia

Agda-Claudia Vasilateanu

Job Title: General Manager

Joined: 2023

Hello. My name is Agda, and I am the General Manager here at Ross Court.


I have been working within the healthcare sector for over seven years and I have degrees in nursing and pharmacy.


My passion in life is care and I believe the way we care for our elders is truly a reflection of us as a society.


In my role as General Manager, I’m able to use my passion to help build a caring and dedicated team with a focus on providing unique care for each resident based on respect, dignity and choice. I am also committed to ensuring that our residents live a full and interesting life at Ross Court through our activities calendars and life-enrichment programme.


My door is always open to anyone who is starting their care journey or those who would like to discuss life at Ross Court, so please drop in for a chat at any time.


Louise

Louise Stephens

Job Title: Home Administrator

Joined: 2020

Hello, I am Louise and I joined Ross Court in July 2020 as Home Administrator. I have several years of experience in administration, but this is my first time in a care home. I love working at Ross Court as I class myself as a people person. I love being able to engage with the residents and their families. It brings a whole new dimension to my working day.


Brenda

Brenda Goulding

Job Title: Senior Care Assistant

Joined: 2000

Hello, I am Brenda and I’ve been working at Ross Court for 21 years, initially starting here as the Catering Manager and then moving over to the care team. I’m a chatterbox and enjoy learning all about our residents.


Joanne

Joanne Price

Job Title: Head of Housekeeping

Joined: 2022

Hello, I am Joanne, I joined Ross Court in March 2022 to be part of the housekeeping team. I have recently taken on the role of Head Housekeeper. I am enjoying being part of a great team and love chatting with the residents.


Helena

Helena Jenkins

Job Title: Head Chef

Joined: 2012

Hello, I am Helena and I am the Head Chef at Ross Court. I’ve worked here at Ross Court Care Home for over 10 years. I have worked in the home as a hostess and now I have progressed to Head Chef. I’ve made lots of friends from staff, relatives and residents. I have 20+ years of working in hospitality and enjoy catering for people’s needs. Understanding their individual mealtime likes and dislikes allows me to provide the quality service they deserve.


Christine

Christine Jenkins

Job Title: Laundry Assistant

Joined: 2020

Hello, I am Christine and I work in the housekeeping team mainly working in the laundry. I really enjoy chatting to the residents as I deliver their clean clothes. Ross Court is very homely and welcoming.