Barchester Ross Court Care Home

Overross Close, Ross-on-Wye HR9 7BQ
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9.7 110 Reviews
  • Barchester Ross Court Care Home, Ross-on-Wye
Ross Court is a beautiful home surrounded by an acre of green gardens and mature woodland, situated just north of the historic market town of Ross-on-Wye. The home offers residential and respite care.

There are ensuite bedrooms, each one a tastefully decorated haven for residents where the staff provide the highest standards of care,

Ross Court was refurbished in 2023 and has two dining spaces, two lounges, libraries and a bar. There is also a garden with well-maintained walkways, a summer house and gazebo and raised vegetable beds.

Trained chefs prepare fresh, nutritious, and tasty meals to a daily menu. Residents can choose to eat either in the communal dining room or in their own bedrooms. Special diets will be catered for.

An activities coordinator plans a busy events schedule, with daily activities in the home and regular trips beyond it.

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Care Provided by Barchester Ross Court Care Home

  • Primary Care Categories
  • No Medical Intervention
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 37 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Agda-Claudia Vasilateanu (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (35)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (29)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 3

Funding & Fees Guide for Barchester Ross Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,450

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
  • (these prices are only a guideline, please contact Barchester Ross Court Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Barchester Ross Court Care Home Reviews (110)

Total of 110, showing 41-60
9.7

Barchester Ross Court Care Home has a Review Score of 9.7 (9.745) out of 10, based on 52 reviews in the last 2 years. Over all time Barchester Ross Court Care Home has 110 reviews.

Overall Experience

  • 90
  • 17
  • 2
  • 1
  • 0

Date Published

110
6
22
52
58

Review from C H (Daughter of Resident) published on 13 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is my father's fifth trip to Barchester Ross Court Care Home for respite. Wonderful care home, brilliant staff, always has a great time here. Absolute Peace of Mind leaving him here. Recently been refurbished to an excellent standard.

Reply from Kirsten Smith, Customer Relationship Manager at Barchester Ross Court Care Home

Thank you for taking the time to leave us a review. We are so pleased to hear that you are happy with the care that your loved one receives when they come to spend time with us. I will make sure to pass on your lovely comments to the team!


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Review from Martin D (Son of Resident) published on 7 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The new decorations have been done to a very high standard, and the type and quality of the furnishings are excellent. All staff are extremely caring, and nothing is too much trouble. Mum loves it here, and we feel confident that all her needs are being met.

Reply from Kirsten Smith, Customer Relationship Manager at Barchester Ross Court Care Home

Thank you for taking the time to leave us a review. We are extremely pleased to hear that you are happy with the refurbishments and the care your mum is receiving. I will pass on your lovely comments to the team.


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Review from C H (Friend of Resident) published on 7 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited family members in several care homes across the country, and this is the best, most friendly and welcoming I have been in.
Lovely surroundings.

Reply from Kirsten Smith, Customer Relationship Manager at Barchester Ross Court Care Home

Thank you for taking the time to leave us a review, and thank you for your lovely comments; I will pass these on to the team.


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Review from Sarah G (Daughter of Resident) published on 7 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum joined Ross Cour in June 2022. She settled well - a few ups and downs, with health issues. Since a new manager started, things have improved, and now renovations are completed. It is a place for Mum to live. All the staff are always very kind and lovely to Mum.

Reply from Kirsten Smith, Customer Relationship Manager at Barchester Ross Court Care Home

Thank you for taking the time to leave us a review. We are extremely pleased to hear that you are happy with the refurbishments and the care your mum is receiving. I will pass on your lovely comments to the team.


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Review from S E (Daughter of Resident) published on 3 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were wonderful as my mum was in for respite care. The room was very comfortable and the bathroom was very modern.

Reply from Claire Brewer, Regional Director at Barchester Ross Court Care Home

Thank you for your feedback, we are so pleased that your mum enjoyed her respite stay and you found the room comfortable. If we can support you further, please don't hesitate to give us a call.


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Review from Alyson L (Daughter of Resident) published on 15 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has now been at Ross Court for over 7 years and is well-settled and cared for by all the staff, which is much appreciated. She enjoys the food, particularly the homemade cakes. She also enjoys the activities and we appreciate the role of the activities coordinator and hope as the home expands more
support in this area including for 1-1 time is allocated and the points raised at the residents and relative meeting re: audio-visual support, are acted upon. We appreciate the new management support and look forward to the building refurbishment and completion.

Reply from Kirsten Smith, Customer Relationship Manager at Barchester Ross Court Care Home

Thank you for taking the time to complete a review. We appreciate your kind comments and are pleased to hear that Mum is settled in the home. I will pass on your comments to the team.


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Review from Lindsay R (Friend of Resident) published on 14 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have only spent time coming to visit my friend over a period of three years, staff always helpful and friendly and impressed at the cleanliness of the home.

Reply from Kirsten Smith, Customer Relationship Manager at Barchester Ross Court Care Home

Thank you for taking the time to complete a review. We appreciate your kind comments and will pass this on to the team.


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Review from I G (Son of Resident) published on 14 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Ross Court suffers from being part of the Barchester Healthcare empire of more than 250 care homes that has an impersonal corporate culture with multiple layers of management. Barchester acquired it from a previous owner. Before the change of ownership, it was a friendly and happy place but the atmosphere
quickly deteriorated when Barchester arrived. The Manager resigned after 23 years’ service and since then there has been a procession of five different Managers. The turnover of care staff rapidly increased with the consequent deterioration in the quality of care.
My mother was a resident for over four years. For more than three years she had a landline phone in her room but Barchester decreed that they would no longer provide residents with phones and her phone was disconnected without warning. It was left to each resident to enter into a contract with a phone company of their choice to provide a phone.
When my mother passed away nobody represented Ross Court at her funeral.

Reply from Kirsten Smith, Customer Relationship Manager at Barchester Ross Court Care Home

Thank you for taking the time to write your review regarding our Ross Court Care Home. Our sincere condolences on the passing of your mother, she was a much loved member of our home and she will be missed. We are sorry to read that you were not satisfied with the service you received, particularly in terms of the change in management, which we understand can be unsettling for the people we support. We are sorry that nobody from the home was able to attend your mother’s funeral, the team was very saddened by this, and this was due to the distance between the home and the location of the funeral, which the staff team were unable to travel to. We do hope you received the home’s floral tribute.


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Review from Fiona M (Daughter of Resident) published on 18 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I wanted to praise the wonderful ‘nighttime carers’ (2 of whom were holding Mum’s hand when she slipped away) and all the ‘Ross Court Team’ for the care and compassion shown towards Mom especially during her last few days at Ross Court. Mom was treated with the utmost compassion, dignity and kindness.
Mom had lived at Ross Court for 12 months and really enjoyed interacting with Barchester colleagues including the House Keeping Team. One staff member made her laugh, and she had a real soft spot for two others. Although she didn’t eat very much, she always looked forward to the lovely meals at Ross Court which I sampled with her on a few occasions.
Although Mom’s funeral service was miles away it meant a lot to see staff at her Requiem Mass. Mom would have really liked that. I was also touched to receive the letter and card from a staff member.
We just wanted to say ‘thank you’ for everything.

Reply from Claire Brewer, Regional Director at Barchester Ross Court Care Home

Thank you so much for your kind words, please be assured that I will share this with the team.


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Review from Caroline L (Niece of Resident) published on 11 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care home staff had made such an effort to make my aunt's 100th birthday a special occasion for her (and us), despite all the building work going on which meant that we had to use the main dining room instead of a private room for our tea party. A table has been laid for us in a corner of the room and
there were lovely decorations including balloons displaying '100'. A lovely cake had also been made. Nothing seemed too much trouble for the staff to help us have such a memorable afternoon. It was also lovely to see that the staff managed to involve other residents in the celebration by helping to share cake and drinks around.

Reply from Claire Brewer, Regional Director at Barchester Ross Court Care Home

We are so glad that your aunt enjoyed her celebrations at such an important milestone alongside her family and friends at Ross Court. Please be assured this will be shared with the team.


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Review from Julia H (Respite Resident) published on 23 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was welcomed into the care home by very friendly staff and soon settled in my room which has a view of trees from the window. All the staff are kind and caring, understanding and helpful. I enjoyed all the activities which I joined and was able to meet other residents. The meals were delicious and
varied and I enjoyed them. Thank you for a lovely stay and break - for myself and my daughter who looks after me at home.

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Review from V D (Daughter of Resident) published on 1 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ross Court has been so welcoming from the moment my father 'checked in'. It has a light airy feel when you arrive in the building and the cleanliness of the rooms and all communal areas are faultless. The staff are absolutely wonderful and are at hand to help whenever needed. Everyone is so friendly!
My
father feels comfortable and looked after which provides me with peace of mind that is invaluable. I have been told on many occasions that the food is fab here and I can confirm that this is 100% true! Thank you!

Reply from Claire Brewer, Regional Director at Barchester Ross Court Care Home

Thank you for your feedback, we feel very lucky to be able to help and support not only your father but also you. Please be assured I will share this with the team.


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Review from K S (Daughter of Resident) published on 22 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ross Court Care Home is an excellent care home, with wonderful caring staff. They go above and beyond and nothing is too much trouble. Including arranging lunch for mum with dad on her birthday. Lots of activities and fantastic events like their Hawaii tropical day.

Reply from Catherine Crawshaw, Customer Relationship Manager at Barchester Ross Court Care Home

Thank you for taking the time to review Ross Court, the team will be so pleased to hear how much the activities and events are enjoyed and they pride themselves on personalised care for each resident and their families.


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Review from Nesta H (Friend of Resident) published on 24 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited a friend frequently at Ross Court since she became a resident there. I have always found the staff friendly, cheerful and helpful.
The home is spotless and kept in excellent order.
There seems to be a happy, homely atmosphere.

Reply from Catherine Crawshaw, Customer Relationship Manager at Barchester Ross Court Care Home

Thank you so much for your review of Ross Court. The team pride itself in making it a home from home, and will be delighted to receive such positive feedback.


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Review from Susan H (Daughter of Resident) published on 12 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All of the staff at Ross Court are very friendly and kind. The food is of a very high standard and Mum's 'garden room' is comfortable and cosy with a nice view. The entertainment organiser works very hard to provide interesting activities which Mum enjoys taking part in, within her capabilities.

Reply from Catherine Crawshaw, Customer Relationship Manager at Barchester Ross Court Care Home

Thank you for taking the time to review Ross Court, the team will be delighted to hear your feedback. The gardens are beautiful and it is lovely to hear mum is enjoying looking out onto them as well as taking part in activities.


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Review from Anne T (Friend of Resident) published on 27 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot comment on everything, but found the staff very helpful and friendly. Expected the room to be slightly larger but very pleasant otherwise.

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Review from Caroline P (Friend of Resident) published on 27 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My first visit, but all the staff were most welcoming, and tea was offered on arrival. I cannot give comments on all questions because only viewed for one hour, but overall, excellent.

Reply from Catherine Crawshaw, Customer Relationship Manager at Barchester Ross Court Care Home

Thank you very much for taking the time to review Ross Court, we are so pleased your first visit to the home was so positive.


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Review from Stella D (Resident) published on 27 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love them all; they do anything to help you.
I highly recommend them.

Reply from Catherine Crawshaw, Customer Relationship Manager at Barchester Ross Court Care Home

Thank you so much for the feedback it really does mean so much to the team.


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Review from Pauline G (Resident) published on 27 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff excellent when I fainted at lunch one day when my daughter was lunching with me. Staff looked after my best interests.

Reply from Catherine Crawshaw, Customer Relationship Manager at Barchester Ross Court Care Home

Thank you so much for your kind feedback, we were all so relieved you felt better soon after and the team looked after you so well.


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Review from Audrey C (Resident) published on 27 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy here.

Reply from Catherine Crawshaw, Customer Relationship Manager at Barchester Ross Court Care Home

Thank you so much for taking the time to review Ross Court, we are so pleased you are so happy here it means so much to the team to receive such lovely feedback.


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Current Review Score: 9.7 (9.745)

Overview of Review Score

The Review Score of 9.7 (9.745) out of 10 for Barchester Ross Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 52 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 50 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.745 for Barchester Ross Court Care Home is calculated as follows: ( (496 Excellents x 5) + (89 Goods x 4) + (27 Satisfactorys x 3) + (2 Poors x 2) + (2 Very Poors x 1) ) ÷ 616 Ratings = 4.745

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Ross Court Care Home is based on 50 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4, which has been reached with 50 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Sep 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (12)

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Meet the Team (6)

Agda-Claudia

Agda-Claudia Vasilateanu

Job Title: General Manager

Joined: 2023

Hello. My name is Agda, and I am the General Manager here at Ross Court.


I have been working within the healthcare sector for over seven years and I have degrees in nursing and pharmacy.


My passion in life is care and I believe the way we care for our elders is truly a reflection of us as a society.


In my role as General Manager, I’m able to use my passion to help build a caring and dedicated team with a focus on providing unique care for each resident based on respect, dignity and choice. I am also committed to ensuring that our residents live a full and interesting life at Ross Court through our activities calendars and life-enrichment programme.


My door is always open to anyone who is starting their care journey or those who would like to discuss life at Ross Court, so please drop in for a chat at any time.


Louise

Louise Stephens

Job Title: Home Administrator

Joined: 2020

Hello, I am Louise and I joined Ross Court in July 2020 as Home Administrator. I have several years of experience in administration, but this is my first time in a care home. I love working at Ross Court as I class myself as a people person. I love being able to engage with the residents and their families. It brings a whole new dimension to my working day.


Brenda

Brenda Goulding

Job Title: Senior Care Assistant

Joined: 2000

Hello, I am Brenda and I’ve been working at Ross Court for 21 years, initially starting here as the Catering Manager and then moving over to the care team. I’m a chatterbox and enjoy learning all about our residents.


Joanne

Joanne Price

Job Title: Head of Housekeeping

Joined: 2022

Hello, I am Joanne, I joined Ross Court in March 2022 to be part of the housekeeping team. I have recently taken on the role of Head Housekeeper. I am enjoying being part of a great team and love chatting with the residents.


Helena

Helena Jenkins

Job Title: Head Chef

Joined: 2012

Hello, I am Helena and I am the Head Chef at Ross Court. I’ve worked here at Ross Court Care Home for over 10 years. I have worked in the home as a hostess and now I have progressed to Head Chef. I’ve made lots of friends from staff, relatives and residents. I have 20+ years of working in hospitality and enjoy catering for people’s needs. Understanding their individual mealtime likes and dislikes allows me to provide the quality service they deserve.


Christine

Christine Jenkins

Job Title: Laundry Assistant

Joined: 2020

Hello, I am Christine and I work in the housekeeping team mainly working in the laundry. I really enjoy chatting to the residents as I deliver their clean clothes. Ross Court is very homely and welcoming.