Barchester Ross Court Care Home

Overross Close, Ross-on-Wye HR9 7BQ
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9.7 110 Reviews
  • Barchester Ross Court Care Home, Ross-on-Wye
Ross Court is a beautiful home surrounded by an acre of green gardens and mature woodland, situated just north of the historic market town of Ross-on-Wye. The home offers residential and respite care.

There are ensuite bedrooms, each one a tastefully decorated haven for residents where the staff provide the highest standards of care,

Ross Court was refurbished in 2023 and has two dining spaces, two lounges, libraries and a bar. There is also a garden with well-maintained walkways, a summer house and gazebo and raised vegetable beds.

Trained chefs prepare fresh, nutritious, and tasty meals to a daily menu. Residents can choose to eat either in the communal dining room or in their own bedrooms. Special diets will be catered for.

An activities coordinator plans a busy events schedule, with daily activities in the home and regular trips beyond it.

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Care Provided by Barchester Ross Court Care Home

  • Primary Care Categories
  • No Medical Intervention
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 37 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Agda-Claudia Vasilateanu (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (35)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (29)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 3

Funding & Fees Guide for Barchester Ross Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,450

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
  • (these prices are only a guideline, please contact Barchester Ross Court Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Barchester Ross Court Care Home Reviews (110)

Total of 110, showing 61-80
9.7

Barchester Ross Court Care Home has a Review Score of 9.7 (9.745) out of 10, based on 52 reviews in the last 2 years. Over all time Barchester Ross Court Care Home has 110 reviews.

Overall Experience

  • 90
  • 17
  • 2
  • 1
  • 0

Date Published

110
6
22
52
58

Review from Neil M (Son of Resident) published on 21 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After viewing numerous care homes, myslef and my siblings instantly took a liking to Ross Court. The detail that was given to us by one lady was fantastic. Mum is cared for 24/7, which is required (even if she doesn't think so), which gives all of us peace of mind. Being able to visit at will is absolutely
first-class service. Very pleased.

Reply from Amy Wheatley, General Manager at Barchester Ross Court Care Home

Thank you for taking the time to write such a lovely review. It always means so much to the team. We are so pleased mum feels so welcome. We are very much here for all the family. It means so much when a new resident thrives and enjoys the whole experience.


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Review from C B (Stepdaughter of Resident) published on 11 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very thankful to all the lovely staff who are looking after my stepfather. The staff and management are quick to address issues and are very caring. The staff are attentive and responsive when needed.

Reply from Catherine Crawshaw, Customer Relationship Manager at Barchester Ross Court Care Home

Thank you very much for taking the time to review Ross Court. We are so pleased we are able to care for your stepfather and that the team responds to all his needs.


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Review from J B (Daughter of Resident) published on 11 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very lovely staff and rooms and always cheerful and residents are happy.

Reply from Catherine Crawshaw, Customer Relationship Manager at Barchester Ross Court Care Home

Thank you very much for your feedback it means a lot to all the team who love making sure our residents are happy and settled.


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Review from A L (Daughter of Resident) published on 14 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Extremely comfortable and accomodating.

Reply from Catherine Crawshaw, Customer Relationship Manager at Barchester Ross Court Care Home

Thank you for taking the time to review Ross Court Care Home. We are so pleased we have been accomodating, this is very much our aim to make Ross Court a home from home.


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Review from Wendy P (Daughter of Resident) published on 22 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been at Ross Court Care Home for nearly 4 weeks now and I have found that the staff are very caring about his safety and needs. I have been made welcome every time I visit him by all the staff there.
I feel confident that he is in a safe and pleasant environment where all his needs
are met as nothing seems to be too much trouble.

Reply from Julie Willmouth, General Manager at Barchester Ross Court Care Home

Thank you for your review it is always lovely to hear positive feedback and it lets the staff realise they are doing a great job.


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Review from Barbara M (Daughter-in-law of Resident) published on 22 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

First impressions were friendly, welcoming staff and a very homely feel to the place which is immaculately clean.
The Standard of care is excellent and the food is superb with plenty of choice.
It is comforting to know that my Mother-in-law is being looked after so well with the attentive and caring
staff. All of them are friendly, caring and professional.
I would have no hesitation in recommending Ross Court.

Reply from Julie Willmouth, General Manager at Barchester Ross Court Care Home

Thank you for your lovely review and it always goes a long way to all the staff that care for the residents of Ross court.


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Review from Julie T (Niece of Resident) published on 9 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After visiting my aunt for quite sometime at Barchester Ross Court Care Home I have found the changes that are being done in the home to be all centered around the residents, they have a fantastic activity coordinator who is doing marvellous things with residents and they have catered activities to
everyone’s needs. I am very impressed as my aunt says she wouldn’t want to be any where else, keep up the good work.

Reply from Julie Willmouth, General Manager at Barchester Ross Court Care Home

Thank you very much for your review it is so nice to hear positive feedback. Thank you from me and all the team at Ross Court.


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Review from Pearl (Friend of Resident) published on 21 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Today I visited a friend who is a resident at Ross Court.
Tomorrow is her birthday, so I asked a member of staff do they get a cake, his reply was yes,
he said at Ross Court the residents Birthday is made extra special, said they have cards, presents, balloons and birthday cake, and all the staff
gather round and sing happy birthday.
I asked my friend if she was happy at Ross Court and she said yes, made me feel very welcome.
She said the care she receives is outstanding.
We spent time in the pod, then when I left she was walking around the beautiful gardens at Ross Court.
I have no problem recommending the home.
It's in a lovely location close to town, and only a short distance from the beautiful River Wye.

Reply from Julie Willmouth, General Manager at Barchester Ross Court Care Home

Thank you for taking the time in giving Ross Court a review, your positivity about the home and staff is very much appreciated.


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Review from R M (Friend of Resident) published on 5 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was so nice to visit a friend recently, I haven't been able to see her for a while as I been shielding. It was so nice to be able to see her face to face in the pod.
She looked very well; she said she wouldn't want to be anywhere else than Ross Court.
I asked if all her caring needs were being
met, she said everyone was so helpful and caring.
She told me that they have a new activities lady she doesn't always go to activities herself but has been going a lot lately, her words were I really enjoy getting involved now as they make it fun. She particularly enjoyed helping to decorate the wooden spoons.
Its been a pleasure visiting her knowing she is being really cared for.

Reply from Julie Willmouth, General Manager at Barchester Ross Court Care Home

Thank you for taking the time to give Ross Court a review; it's very nice to hear.


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Review from Jane B (Regular Volunteer) published on 22 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a volunteer for a local organisation, recently placed a friend in Ross Court for a period of respite for home improvement works. This home is an excellent local choice whom we have used several times in the past. The home is kept to a high standard of cleanliness and hygiene throughout the staff
are all well presented pleasant at all times to both clients and relatives and visitors. They respond proactively to their clients' needs and also engage them in many social activities for recreational stimulus. They have an excellent selection of all dietary needs. Inquiries are well met and responses quickly acted upon. This home is an excellent choice.

Reply from Lindsey Clement, Activities Coordinator at Barchester Ross Court Care Home

Thank you very much for your positive review. We really appreciate you taking the time and find your views encouraging.


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Review from Tony P (Son of Resident) published on 1 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Ross Court for approx 4 months and we couldn’t be happier with the care and support she is receiving. All the staff are so nice and very caring and the home manager has done so much to make her feel safe, cared for and happy, often going above and beyond what is expected.
The communication during these difficult times has been fantastic, we really couldn’t have asked for more, the visiting protocol, when allowed, has also been eco driven to none. Well done to all at Ross Court.

Reply from Lindsey Clement, Activities Coordinator at Barchester Ross Court Care Home

How wonderful for us to receive this feedback from you. Such a positive review. We are very happy to provide care for your Mother and continue to support you as a family.


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Review from C T (Resident) published on 29 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

No complaints.
Really happy with all the care and attention.

Reply from Lindsey Clement, Activities Coordinator at Barchester Ross Court Care Home

How wonderful to read your review. We are so pleased that you are happy here and appreciate you taking the time to give us this feed feedback.


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Review from A R (Respite Resident) published on 15 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Most of the staff are helpful and friendly. Lovely grounds, comfortable rooms. Really enjoyed my stay at such a difficult time. Hope to see you again.

Reply from Nicola Thomas, Activities Co-ordinator at Barchester Ross Court Care Home

We have really enjoyed having you stay with us and seeing you become well enough to return to your own home. Look forward to seeing you again soon.


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Review from Jenny P (Daughter-in-law of Resident) published on 15 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has only been in Ross Court for two weeks; she was living in her own flat until recently her mobility became so bad, she was unable to care for herself. She had become very confused, and as much as we wanted to, we were unable to care for her ourselves. We are so happy with the care
that she has received, although because of the circumstances, we are unable to visit her, we can phone her every day. She sounds so happy and well cared for, her confusion is less, and she seems more like her old self. The staff are friendly and helpful; there seems to be a real homely feel to Ross Court. Mother is enjoying the lovely food, the menu certainly looks impressive! We are looking forward to visiting her and sitting out in the beautiful grounds, which she has yet to explore.

Reply from Nicola Thomas, Activities Co-ordinator at Barchester Ross Court Care Home

Thank you so much for your lovely review of Ross Court, we look forward to you being able to visit us very soon and enjoy spending some lovely time with your Mum in the gardens.


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Review from Sally (Daughter of Resident) published on 5 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ross Court helped our family at a very difficult time for us supplying first-class respite care for Mum who has Alzheimer’s. Whilst the transition from home to Ross Court was not a straight forward one due to the pandemic, the staff made mum very welcome and comfortable, quickly working out her quirks!
Mum then had the stimulation she needed which would not have been available at home during this time and soon settled in. Thank you Ross Court for caring so well for mum during this time!

Reply from Clare Lockley, Activities Co-ordinator at Barchester Ross Court Care Home

Thank you for your kind words and lovely review of Ross Court Care Home. It was a pleasure to help and support your family at such a difficult time and look forward to seeing you in the near future when we can once again open our doors and welcome our visitors back to our lovely home.


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Review from Amanda G (Daughter of Resident) published on 20 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was moved to Ross Court after being evacuated from the residential home where she had lived happily for 14 months. We were experiencing the worst floods we had seen in over 60 years.
Mum has dementia and we worried about the effect the trauma would have on her mental health and the upheaval of
change and leaving the stability of a routine and people she understood and trusted.
The home went into lockdown mid-March but we needn't have worried.
Luckily mum has a phone in her room, she laughs and chats happily with us and has empathy, something that we thought dementia had taken from her some time ago.
My telephone conversations with her are reminiscent of a time when she was dementia-free.
Any concerns have been dealt with sympathetically and reassuringly. I'm confident that mum is being looked after well and the level of care is of an exceptional standard.
My confidence comes from the honest and openly caring attitude of the manager but more so the tone of my own mum's voice.

Reply from Samantha Fawcett, Customer Relationship Manager at Barchester Ross Court Care Home

Thank you so much for your review, we very much look forward to seeing you visit the home soon, once restrictions are lifted. Mum is doing really well and is an absolute pleasure to have staying with us.


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Review from Gareth C (Friend of Resident) published on 18 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a previous visit to Ross Court, I felt compelled to leave a review. Ross Court is a beautiful property set in lovely ground which is well kept. It was clean and well presented inside. The home is welcoming and friendly all the staff are very enthusiastic and caring. The manager is very approachable.
The visit was very enjoyable. Well done to all you are doing a brilliant job. We clap for you all every Thursday. Keep up the good work.

Reply from Clare Lockley, Activities Co-ordinator at Barchester Ross Court Care Home

Thank you so much for your kind review, we will share your review with the staff team here at Ross Court and we look forward to you returning for another visit when we can once again open our doors to visitors.


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Review from Jennifer B (Stepdaughter of Resident) published on 25 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff is dedicated to the care and comfort of the residents. Also friendly and helpful to visitors. The manager is approachable and has the welfare of residents and staff at heart, first and foremost. Only downside:- the coffee given in the home is awful! Wouldnt even have known it was coffee!

Reply from Samantha Fawcett, Customer Relationship Manager at Barchester Ross Court Care Home

Thank you for your review. We strive to maintain a true 'home from home' feel throughout Ross Court. Apologies the coffee machine didn't suit your palette, please ask next time you visit for a 'chef special', and we'll ensure a freshly filtered cafetière is delivered to you.


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Review from Graham J (Son-in-law of Resident) published on 20 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent leadership from the top filters down through to excellent carers performing a difficult job with a smile.
Good Christmas lunch too! Thank you.

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Review from Alex D (Regular Volunteer) published on 12 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have the pleasure of providing a monthly activity for the residents at Ross Court. The home is friendly and welcoming, the residents are kind and enthusiastic, staff are very supportive and I always enjoy my visits.


I have no hesitation in recommending Ross Court


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Current Review Score: 9.7 (9.745)

Overview of Review Score

The Review Score of 9.7 (9.745) out of 10 for Barchester Ross Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 52 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 50 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.745 for Barchester Ross Court Care Home is calculated as follows: ( (496 Excellents x 5) + (89 Goods x 4) + (27 Satisfactorys x 3) + (2 Poors x 2) + (2 Very Poors x 1) ) ÷ 616 Ratings = 4.745

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Ross Court Care Home is based on 50 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4, which has been reached with 50 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Sep 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (12)

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Meet the Team (6)

Agda-Claudia

Agda-Claudia Vasilateanu

Job Title: General Manager

Joined: 2023

Hello. My name is Agda, and I am the General Manager here at Ross Court.


I have been working within the healthcare sector for over seven years and I have degrees in nursing and pharmacy.


My passion in life is care and I believe the way we care for our elders is truly a reflection of us as a society.


In my role as General Manager, I’m able to use my passion to help build a caring and dedicated team with a focus on providing unique care for each resident based on respect, dignity and choice. I am also committed to ensuring that our residents live a full and interesting life at Ross Court through our activities calendars and life-enrichment programme.


My door is always open to anyone who is starting their care journey or those who would like to discuss life at Ross Court, so please drop in for a chat at any time.


Louise

Louise Stephens

Job Title: Home Administrator

Joined: 2020

Hello, I am Louise and I joined Ross Court in July 2020 as Home Administrator. I have several years of experience in administration, but this is my first time in a care home. I love working at Ross Court as I class myself as a people person. I love being able to engage with the residents and their families. It brings a whole new dimension to my working day.


Brenda

Brenda Goulding

Job Title: Senior Care Assistant

Joined: 2000

Hello, I am Brenda and I’ve been working at Ross Court for 21 years, initially starting here as the Catering Manager and then moving over to the care team. I’m a chatterbox and enjoy learning all about our residents.


Joanne

Joanne Price

Job Title: Head of Housekeeping

Joined: 2022

Hello, I am Joanne, I joined Ross Court in March 2022 to be part of the housekeeping team. I have recently taken on the role of Head Housekeeper. I am enjoying being part of a great team and love chatting with the residents.


Helena

Helena Jenkins

Job Title: Head Chef

Joined: 2012

Hello, I am Helena and I am the Head Chef at Ross Court. I’ve worked here at Ross Court Care Home for over 10 years. I have worked in the home as a hostess and now I have progressed to Head Chef. I’ve made lots of friends from staff, relatives and residents. I have 20+ years of working in hospitality and enjoy catering for people’s needs. Understanding their individual mealtime likes and dislikes allows me to provide the quality service they deserve.


Christine

Christine Jenkins

Job Title: Laundry Assistant

Joined: 2020

Hello, I am Christine and I work in the housekeeping team mainly working in the laundry. I really enjoy chatting to the residents as I deliver their clean clothes. Ross Court is very homely and welcoming.