Barchester Ross Court Care Home

Overross Close, Ross-on-Wye HR9 7BQ
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9.7 110 Reviews
  • Barchester Ross Court Care Home, Ross-on-Wye
Ross Court is a beautiful home surrounded by an acre of green gardens and mature woodland, situated just north of the historic market town of Ross-on-Wye. The home offers residential and respite care.

There are ensuite bedrooms, each one a tastefully decorated haven for residents where the staff provide the highest standards of care,

Ross Court was refurbished in 2023 and has two dining spaces, two lounges, libraries and a bar. There is also a garden with well-maintained walkways, a summer house and gazebo and raised vegetable beds.

Trained chefs prepare fresh, nutritious, and tasty meals to a daily menu. Residents can choose to eat either in the communal dining room or in their own bedrooms. Special diets will be catered for.

An activities coordinator plans a busy events schedule, with daily activities in the home and regular trips beyond it.

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Care Provided by Barchester Ross Court Care Home

  • Primary Care Categories
  • No Medical Intervention
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 37 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Agda-Claudia Vasilateanu (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (35)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (29)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 3

Funding & Fees Guide for Barchester Ross Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,450

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
  • (these prices are only a guideline, please contact Barchester Ross Court Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Barchester Ross Court Care Home Reviews (110)

Total of 110, showing 81-100
9.7

Barchester Ross Court Care Home has a Review Score of 9.7 (9.745) out of 10, based on 52 reviews in the last 2 years. Over all time Barchester Ross Court Care Home has 110 reviews.

Overall Experience

  • 90
  • 17
  • 2
  • 1
  • 0

Date Published

110
6
22
52
58

Review from Linda S (Daughter of Resident) published on 12 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My father has been a resident at Ross Court for over 2 years, he is well cared for and has been able to join in a number of activities and outings.
The home is very well managed, the staff an appropriate mix of professional and friendly, as his dementia has progressed they have treated him with dignity
and respect.
My father is comfortable and seems to enjoy the food.
I hope that the new owners will invest in updating the fixtures and fittings - whilst they are all adequate they do appear dated and somewhat tired.

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Review from Paul C (Son of Resident) published on 12 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was apprehensive about "going into a home" - however, within a few days she was settled, happy and warmly welcomed by all staff, from the manager to the laundry - she was made to feel at home and relaxed. There are many activities available every day, she particularly enjoys the art group
and church services. The rooms are bright, clean and can be personalised to the resident's taste. Visitors are welcome at any time, we feel very relaxed about popping in for a coffee/tea with Mum, or even joining in some of the events.

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Review from J P (Stepdaughter of Resident) published on 26 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Beautiful property, extremely well kept and well presented. Lovely private and public rooms. Very clean and pleasantly smelling.
The staff are very friendly and helpful. Amazing kindness and support provided for us when step-mother passed away.

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Review from Clive M (Relative of Resident) published on 29 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have an elderly relative (98) who has been extremely happy at Ross Court for three years. Right from her first day of arrival, we have found the manager and staff to be first-class in all aspects of providing for her, personal requirements, food, activities and wellbeing. We cannot praise all at
Ross Court enough.

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Review from J L (Son of Resident) published on 29 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father has been in the care of Ross Court since the middle of the year and he was very apprehensive about being in a "care home".
But the staff made him welcome and after several weeks, he started to settle in but stayed in his room a lot. Now they have coaxed him out he joins in with everything
and is really happy.
The only complaint he has, is about the food, he says it is "too good" and he really enjoys the varied menu and loves his Fish and Chips on Fridays.

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Review from Peter K (Power of Attorney of Resident) published on 27 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin has been in Ross Court for over 3 years and we are very pleased with how she is looked after. The staff are always helpful and polite. The food is always good and the drinks are plentiful. The activities are always going on when I call and the residents' are taken out a lot in the minibus.

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Review from Valerie C (Regular Volunteer) published on 23 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited Ross Court on many occasions over the last year. Ross Court is a beautiful house set in charming gardens and I am always greeted warmly by the friendly staff and management team.
All rooms are spacious and comfortably furnished, where residents can relax with friends and visitors, but
what most impresses me are the events which are arranged for the enjoyment of residents but also to encourage a feeling of belonging with the local Community. These cater for a wide range of interests as well as charity fundraising coffee mornings, in the last year I have attended a murder mystery evening, enjoyed a picnic in the garden, watched a belly dancing demonstration to name just a few.
I believe that many elderly people dread the thought of losing their independence due to needing care, but I believe that Ross Court do everything possible to make this home just that - Home!

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Review from Mary S (Regular Volunteer) published on 19 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Knowing a lot of the residents as fellow Rossians - I regularly attend events at Ross Court - as well as being a supporter and volunteer at as many events as possible throughout the year, I also go along to give talks, chat to residents and take part when I can.
During this month of review, I was invited
to one of their open days where various activities were taking place - including Belly Dancing and another volunteer with his Vintage MG.
The residents were having a wonderful time on these activities and I could see the joy and enthusiasm on their faces no matter their age or abilities.
They had been doing craft activities earlier and the way the volunteers and staff interact with the residents is always wonderful to see.
It is always a great pleasure to visit, take part and interact - whenever my time allows - the staff are so caring, helpful and friendly which makes the residents home (which is what Ross Court is) a joy for them - a true home from home.
Nothing is too much trouble.

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Review from Rohan M (Son of Resident) published on 19 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Ross Court for nearly two years and is very happy there. The staff are always happy and helpful and keep me advised of any medical needs or requirements. They send me the activities that are happening every month, so I know whats going on and also send me photos of
days out or event, which is very helpful as my mother has dementia and doesn't always remember what she's done.
I would thoroughly recommend Ross Court Care Home to anyone looking for a safe happy place for a relative.

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Review from David M (Son of Resident) published on 11 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that my mother receives at Ross Court is exceptional. All of the staff are very kind, competent and caring and I know that my mother is very well looked after at all times. The building and grounds are kept in excellent condition, the food is very good and nicely served and any problems with
mother's health are immediately reported to me.

Reply from Alison Geddes, Marketing at Barchester Ross Court Care Home

Many thanks for your positive comments on our home, it is wonderful to hear how pleased you are with your mother's care here at Ross Court. We pride ourselves on the high level of service we provide, which includes our dining experience, and our team are extremely passionate about delivering the highest standards of care.


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Review from James M (Son of Resident) published on 10 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Ross Court for the final 6 years of her life, as she suffered from Alzheimer's. In these difficult circumstances, it has always been a great source of comfort and reassurance, as soon as it became clear that there could have been no better place for her to spend this time.

Reply from Alison Geddes, Marketing at Barchester Ross Court Care Home

Thank you for your positive comments on our home, the team will be touched to hear your kind words. Sending our condolences, best wishes to you and your family.


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Review from Ann M (Wife of Resident) published on 4 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband who is a wheelchair case has been a resident for 11 months. I visit almost daily and always receive a friendly welcome from all the staff. The nursing care he is receiving is of the highest standard. The staff are extremely caring, friendly and understanding of his case. His room is not of
the best but perfectly adequate for his needs as it is on the ground floor and being in a wheelchair during the day makes his life interesting watching the world go by.

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Review from Norma S (Resident) published on 25 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been treated very well and would recommend anyone to come here. I was most impressed how kind the staff were to me and within days I felt so much better.

Reply from Janet Auty, Ross Court at Barchester Ross Court Care Home

Thank you for your complimentary comments about our home. So glad to hear that you are feeling so much better.


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Review from W D (Son of Resident) published on 18 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Ross Court is an extremely friendly, caring and well run residential home. Staff are well trained and efficient. The home is set in attractive grounds for residents to safely enjoy the fresh air. My father has been made most welcome and has been looked after beyond my expectations. Ross Court deserves
its excellent reputation.

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Review from R D (Respite Resident) published on 23 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I stayed 10 days in Ross Court as I needed respite care following a hip replacement.
I found the home comfortable, with caring and pleasant staff.
I did find the lighting in my room a bit of a challenge. The ceiling light making the room rather gloomy and making reading difficult, but a bulb was changed.

Reply from Janet Auty, Home Manager at Barchester Ross Court Care Home

Thanks very much for your positive comments on Ross Court, the team members will be delighted to hear your feedback. We are happy to hear that you found the home comfortable during your stay. With regards to lighting, our team members will happily provide extra reading lamps as soon as it is requested, and our energy saving light bulbs increase in brightness shortly after they are switched on. We were pleased to promptly address your request for a new ceiling light bulb during your stay as it was changed soon after.


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Review from Peter K (Husband of Resident) published on 20 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife stayed at Ross Court for 11 days to give me respite. It is located on a beautiful site and easy to reach. The room she stayed in was airy, light, clean and comfortable with a nice view of the attractive garden. The staff were kind, friendly and thoughtful and unlike in some care homes, spoke
often to my wife. All in all, her stay was very pleasant and we will try to come again.

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Review from Susie G (Wife of Resident) published on 11 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was hugely impressed with the bustling atmosphere of this lovely care home - not to wait for the grim reaper, but somewhere to go and live each day to the full within each individual's capacity. It was busy and engaging and there was plenty of communication between residents and staff. It was also
relaxed and informal. Everyone we saw was treated with dignity and respect and an understanding that even though their memories/faculties might be failing, they were still people who had led rich and fulfilling lives. I regretted that my husband opted for a care home nearer to friends and family - I am confident that he would have been very content at Ross Court.

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Review from Steven D (Son of Resident) published on 27 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very clean and well organised. Staff very friendly. Only concern was another resident entered my mother's room when she was asleep. Apart from this incident, could not fault the care she received.

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Review from Katie S (Daughter of Resident) published on 1 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following surgery, my Mother has spent one month convalescing in the care of the home manager and her wonderful team at Ross Court.
As a family we cannot speak highly enough of the care she has received, it has been absolutely outstanding.
The manager and her team made my Mother incredibly welcome
from the first moment we walked through the door.
The time has flown by with Ross Court providing a full schedule of activities, encouraging all the residents to join in, which my Mother has really enjoyed.
We would heartily recommend Ross Court to anyone looking for a full variety of care requirements either short or long term.
It has been a home from home for the four weeks my Mother has stayed there.
A jolly big Thank You to every single member of the team.

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Review from M S (Son of Resident) published on 30 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have recently attended a care review at Ross Court Care Home which reaffirmed my faith in the care and consideration that is given to my mother, the staff are always friendly and cannot do enough to keep my mother happy.

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Current Review Score: 9.7 (9.745)

Overview of Review Score

The Review Score of 9.7 (9.745) out of 10 for Barchester Ross Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 52 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 50 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.745 for Barchester Ross Court Care Home is calculated as follows: ( (496 Excellents x 5) + (89 Goods x 4) + (27 Satisfactorys x 3) + (2 Poors x 2) + (2 Very Poors x 1) ) ÷ 616 Ratings = 4.745

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Ross Court Care Home is based on 50 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4, which has been reached with 50 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Sep 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (12)

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Meet the Team (6)

Agda-Claudia

Agda-Claudia Vasilateanu

Job Title: General Manager

Joined: 2023

Hello. My name is Agda, and I am the General Manager here at Ross Court.


I have been working within the healthcare sector for over seven years and I have degrees in nursing and pharmacy.


My passion in life is care and I believe the way we care for our elders is truly a reflection of us as a society.


In my role as General Manager, I’m able to use my passion to help build a caring and dedicated team with a focus on providing unique care for each resident based on respect, dignity and choice. I am also committed to ensuring that our residents live a full and interesting life at Ross Court through our activities calendars and life-enrichment programme.


My door is always open to anyone who is starting their care journey or those who would like to discuss life at Ross Court, so please drop in for a chat at any time.


Louise

Louise Stephens

Job Title: Home Administrator

Joined: 2020

Hello, I am Louise and I joined Ross Court in July 2020 as Home Administrator. I have several years of experience in administration, but this is my first time in a care home. I love working at Ross Court as I class myself as a people person. I love being able to engage with the residents and their families. It brings a whole new dimension to my working day.


Brenda

Brenda Goulding

Job Title: Senior Care Assistant

Joined: 2000

Hello, I am Brenda and I’ve been working at Ross Court for 21 years, initially starting here as the Catering Manager and then moving over to the care team. I’m a chatterbox and enjoy learning all about our residents.


Joanne

Joanne Price

Job Title: Head of Housekeeping

Joined: 2022

Hello, I am Joanne, I joined Ross Court in March 2022 to be part of the housekeeping team. I have recently taken on the role of Head Housekeeper. I am enjoying being part of a great team and love chatting with the residents.


Helena

Helena Jenkins

Job Title: Head Chef

Joined: 2012

Hello, I am Helena and I am the Head Chef at Ross Court. I’ve worked here at Ross Court Care Home for over 10 years. I have worked in the home as a hostess and now I have progressed to Head Chef. I’ve made lots of friends from staff, relatives and residents. I have 20+ years of working in hospitality and enjoy catering for people’s needs. Understanding their individual mealtime likes and dislikes allows me to provide the quality service they deserve.


Christine

Christine Jenkins

Job Title: Laundry Assistant

Joined: 2020

Hello, I am Christine and I work in the housekeeping team mainly working in the laundry. I really enjoy chatting to the residents as I deliver their clean clothes. Ross Court is very homely and welcoming.