West Bank Residential Home

Walford Road, Ross-on-Wye HR9 5PQ
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9.9 50 Reviews
  • West Bank Residential Home, Ross-on-Wye
West Bank Residential Home is a Victorian house situated near the historic town of Ross-on-Wye and provides residential care, respite, day care and dementia care.

The home is comfortable and restful, with the majority of rooms offering en-suite facilities. The grounds are laden with mature conservation trees and attractive gardens with a patio, which is popular with residents in the summer months.

An activities co-ordinator creates a diverse programme of activities every week for all residents to enjoy, which can be adapted to the needs of all individuals. One-on-one activities for those who are less agile or prefer to spend more time in their room can also be arranged.

The well-balanced, varied menus are created by experienced cooks ensuring that the residents enjoy healthy yet satisfying meals every day. The dishes are adapted to cater for all diets and preferences.

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Care Provided by West Bank Residential Home

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 42 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Judith Powell (Manager)
  • Admission Criteria
    • Private/Funded
    • Ages 60+
  • Room Information
    • Single Rooms (36)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (36)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2022
    • Number of floors: 3

Funding & Fees Guide for West Bank Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,250 – £1,300
    • Self-Funded Residential Dementia Care £1,250 – £1,300
    • RESPITE Self-Funded Residential Care £1,200 – £1,300
    • RESPITE Self-Funded Residential Dementia Care £1,200 – £1,300

  • Are self funding fee includes everything apart from the hair dresser chiropody and toiletries.
  • (these prices are only a guideline, please contact West Bank Residential Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restrictions


  • Parking

  • Car park at front of building.


West Bank Residential Home Reviews (50)

Total of 50, showing 1-20
9.9

West Bank Residential Home has a Review Score of 9.9 (9.924) out of 10, based on 21 reviews in the last 2 years. Over all time West Bank Residential Home has 50 reviews.

Overall Experience

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Review from Gemma D (Stepdaughter of Resident) published on 10 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having been a registered nurse for fifteen years and previously working in many care/nursing homes - I can say I have never seen more dedicated and caring staff than there are at West Bank. Staff continuously go above and beyond to make the home warm and inviting. Residents have access to many activities
and all seem happy and settled. The home is clean and welcoming. All staff are friendly and exceptionally caring and professional.

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Review from Jonathan C (Son of Resident) published on 6 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother has improved so much since being in West Bank Residential Care Home for four weeks' respite. The activities really helped her dementia which resulted in giving her confidence in life. Can't thank the staff enough for all their help, care and comfort for Mother, any time of day or night.

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Review from Sarah E (Wife of Resident) published on 30 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has had respite three days a week and now is a full resident. He loves it there - great staff, great activities and an all-around happy and well-cared-for experience.

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Review from J G (Wife of Resident) published on 31 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first time I went into the home, I realised my husband was in the right place. He was always treated with respect despite being rather awkward at times and he got attached to many of the staff. During his last week, nothing could have been done in a better and caring way. All the family are
truly grateful to all concerned.

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Review from Sandy N (Daughter of Resident) published on 26 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father had been at West Bank Residential for roughly 2 years before he passed away. I cannot fault the professionalism of the staff, they were kind, considerate, caring, respectful to both my father and our family. They were always willing to help with any questions or problems we had. West Bank
was a home away from home for Dad and all staff were classed as family. Cleanliness of the home was spotless, there was always someone cleaning, even with an extendable feather duster. The activities were fantastic with something going on for all, from relaxation, music, fitness/sport, wellbeing, craft, religion. I would highly recommend West Bank to anyone looking to use for either respite or full time care. Thank you.

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Review from Jenny H (Daughter of Resident) published on 24 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are so dedicated, loving and kind. The activities on offer at West Bank are second to none (absolutely amazing). The home is very comfortable and just feels like one big family. Food is very good. Residents can walk around freely, go outside in the garden when they want to which I think is so
important!
My dad was resident at West Bank until he passed away 26th November 2024 and I wouldn't have wanted him to be anywhere else.

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Review from Jane H (Daughter of Resident) published on 6 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

West Bank has been amazing for Mum and myself! She was admitted on respite from a hospital stay in April, and immediately settled so well that she has stayed long-term. At West Bank Mum is kept safe, her nutritional needs are met and her care is tailored to her needs. At West Bank the residents are
treated as adults, able to make their own decisions and choices. There are a number of lounges which enables residents to choose what company and activity they want. Mum likes to be active and there are activities every single day, including weekends. There are regular trips out and Mum has been on a narrow boat trip, to garden centres, tea dances and concerts. Mum has a strong Christian faith. Whenever possible she is taken to church on Sundays, and the service is streamed to the home on days when they don't attend. The manager and staff are very approachable and never too busy to help.

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Review from Roy H (Son of Resident) published on 9 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been staying at West Bank for some time now, and I couldn't be more pleased with the level of care and attention he's receiving. The facilities are modern, well-maintained, and thoughtfully designed to meet the needs of residents with dementia. One of the standout aspects of the care home
is the dedication and compassion of the staff. They are not only highly trained but also deeply invested in my father's well-being, taking the time to get to know him personally and cater to his individual needs. This has made a tremendous difference in his comfort and quality of life. Daily activities are varied and engaging, helping to keep the residents both mentally and physically active. Whether it's music therapy, art, or group games, there's always something going on to keep my dad entertained and stimulated, which we truly appreciate. The cleanliness of the home is also worth mentioning-it is impeccable.

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Review from Sue S (Daughter of Resident) published on 8 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was accepted at extremely short notice in December 2022 following a sudden decline in health. We were extremely impressed by the way the home manager allowed us to visit the home. No appointment required, which was very different from other homes and we felt that this just went to show that the
home had nothing to hide and that you could see what went on, on a typical day. The staff have been nothing but caring and helpful. We have seen a dramatic improvement in Mum's physical and mental health as she is no longer afraid of being alone or falling. There are daily activities if residents want to get involved. I would highly recommend West Bank, we have nothing but praise for everyone who works there.

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Review from S D (Daughter of Resident) published on 28 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was in West Bank for five months. It was the safest, most caring and supportive place for her to be at the end of her life. We have nothing but praise fo the staff and everyone goes above and beyond to encourage residents to engage in a wide range of activities from sing-a-long to garden centre
trips to tea parties.

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Review from Brian J (Husband of Resident) published on 22 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has just completed her first year in full-time residential care. She is content and happy and smiles a lot (staff and carers have commented on her demeanour). The stress was removed from her life and (at 83 this month) looks younger and her social confidence has returned. I am also greeted with
a welcome whenever I visit, giving me the reassurance that my visits make a valid contribution to her wellbeing, when a dental crisis arose earlier this year, West Bank's immediate response resulted in the issue being resolved with new dentures within three weeks. She could not be in safer hands.

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Review from A D (Daughter of Resident) published on 15 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

West Bank has a lovely homely feel to it.
The staff are always cheerful, supportive and very caring. They go above and beyond to help my Mum, who is often confused and disorientated, demonstrating love and professionalism to reassure her and calm the situation coupled with a nice sense of humour. Thank
you West Bank we very much appreciate all that you do. You are amazing.

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Review from Jill D (Daughter-in-law of Resident) published on 2 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

West Bank has completely changed my idea of residential care. I was apprehensive for my mother-in-law to move into a home initially, but the transfer was very smooth. All of the staff are so friendly and caring. They treat my mother-in-law with such kindness and respect, regularly popping into her room
for a chat. The weekly activities are varied and very well organised, there is always something fun to do! The food is lovely and well-presented. Tea and a selection of cakes are served every afternoon. The rooms are comfortable and well equipped and we were able to take her own recliner chair etc to make it feel like home. I can honestly say I look forward to going there.
The staff are fast becoming friends and we are so grateful to them for the excellent care they provide. I would not hesitate to recommend West Bank to my friends and family. Thank you so much West Bank, we would never have navigated this very difficult time without you all.

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Review from L H (Son of Resident) published on 30 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in West Bank since February 2023. I have seen a big change in my dad as the staff are amazing and all look after him as if he was one of their own. The weekly activities are fantastic and the food is excellent.

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Review from Jess S (Daughter-in-law of Resident) published on 24 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum-in-law has been a resident at West Bank for 10 months and I cannot fault the excellent care that she has received at all times. Staff really do go above and beyond for all of their residents whether it is Management, Care, Activity, Kitchen, Cleaning or Maintenance staff. The health care she
has received has been second to none. West Bank also really does feel like a home. I have only seen residents treated with great kindness and respect. Residents are very much made to feel part of a community with a busy programme of excellent activities, entertainment and trips out. The building and gardens are immaculate and beautifully kept and I love how West Bank embraces celebrations for its residents such as Christmas, The Coronation and national sporting events. West Bank is a benchmark for how all residential homes should be. Thank you to all the fabulous staff.

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Review from Louise C (Daughter of Resident) published on 11 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad came to West Bank for respite after he was let down by his home care. He was adamant that he wanted to return home. Having experienced the excellent staff, care, activities and facilities for a couple of months he has realised his quality of life is much better at West Bank. There is a lovely family
atmosphere which extends to us as a family as well as to Dad. Each time I visit Dad is much brighter and I can leave him with peace of mind.

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Review from Michael W (Husband of Resident) published on 19 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just a short message to thank all the staff at West Bank for caring for my wife during her very long illness. My wife is at peace now and will be buried alongside her mother in Lombardstown Co Cork Ireland. The care provided at Westbank could be described as wonderful.

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Review from Gill S (Power of Attorney of Resident) published on 10 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

West Bank Residential Home has met the changing needs of my friend for the last 4 years of her life. During that time her needs changed as her health deteriorated and dementia developed but the service provided has always been personalized to respond to each of the changes and respect demonstrated at
every stage.
There is a very tangible sense of community within the home, good teamwork and communication is continuously evidenced, and the ability to retain and develop experienced, long-term members of staff is a testament to the excellent management of the service. Staff are always welcoming, helpful and supportive to family and friends, who are communicated with face to face, through social media and newsletter.
There is a continuous and lively program of activities provided which includes people coming into the home, as well as taking every opportunity practicable to engage with the wider community of Ross.
Churches, shops, pubs and cafes are well used and links to schools and community groups.

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Review from Sam S (Friend of Resident) published on 5 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend went to West Bank in Easter 2019 - we were very lucky to find a vacancy there at short notice. For the last four years, she has been looked after in an exemplary manner by all the staff. Even her initial night wanderings were dealt with in a kindly manner. The staff were always kind to her,
even in her grumpy moments! I and her other friends couldn't have asked for a better place for her to end her days, and will always be most grateful to the excellent staff.

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Review from Jane H (Friend of Resident) published on 30 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was extremely fortunate that my friend was offered a place at West Bank Residential Home.
Understandably it took her a little while to settle, however it quickly became clear that she was receiving excellent care. At all times she was treated, by all staff members, with dignity and respect.
Over
the 4 years carers' seamlessly adapted to my friend's changing needs, always calm, patient and professional, maintaining the same high standard of care. I only ever witnessed kindness in the way all residents were treated.
Knowing that my friend was safe, secure and very well looked after meant a great deal to me, especially during the Covid pandemic when there were times I was unable to visit.
Sadly my friend died last week. End of life care was second to none- all staff showing kindness and compassion, and support to us too.
West Bank is as good as it gets - care is excellent, staff are just lovely and led by an amazing manager - very much a home within a Home.

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Current Review Score: 9.9 (9.924)

Overview of Review Score

The Review Score of 9.9 (9.924) out of 10 for West Bank Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.924 for West Bank Residential Home is calculated as follows: ( (233 Excellents x 5) + (17 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 251 Ratings = 4.924

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for West Bank Residential Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Aug 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (1)

Judy

Judy Powell

Job Title: Registered Manager

Joined: 1994

Judy started working at West Bank in 1994, and became the Registered Manager in 2006.


She has four children and four grandchildren, aged between 5 and 15 and spends most of her spare time enjoying their company! She is also fond of swimming and gardening.


Frequently Asked Questions about West Bank Residential Home

What types of Care is West Bank Residential Home registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does West Bank Residential Home provide?

Palliative Care, Day Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does West Bank Residential Home have?

There are 36 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at West Bank Residential Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is West Bank Residential Home to the centre of Ross-on-Wye?

0.3 mile(s) as the crow flies, distance by road may be significantly further.