West Bank Residential Home

Walford Road, Ross-on-Wye HR9 5PQ
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9.9 50 Reviews
  • West Bank Residential Home, Ross-on-Wye
West Bank Residential Home is a Victorian house situated near the historic town of Ross-on-Wye and provides residential care, respite, day care and dementia care.

The home is comfortable and restful, with the majority of rooms offering en-suite facilities. The grounds are laden with mature conservation trees and attractive gardens with a patio, which is popular with residents in the summer months.

An activities co-ordinator creates a diverse programme of activities every week for all residents to enjoy, which can be adapted to the needs of all individuals. One-on-one activities for those who are less agile or prefer to spend more time in their room can also be arranged.

The well-balanced, varied menus are created by experienced cooks ensuring that the residents enjoy healthy yet satisfying meals every day. The dishes are adapted to cater for all diets and preferences.

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Care Provided by West Bank Residential Home

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 42 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Judith Powell (Manager)
  • Admission Criteria
    • Private/Funded
    • Ages 60+
  • Room Information
    • Single Rooms (36)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (36)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2022
    • Number of floors: 3

Funding & Fees Guide for West Bank Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,250 – £1,300
    • Self-Funded Residential Dementia Care £1,250 – £1,300
    • RESPITE Self-Funded Residential Care £1,200 – £1,300
    • RESPITE Self-Funded Residential Dementia Care £1,200 – £1,300

  • Are self funding fee includes everything apart from the hair dresser chiropody and toiletries.
  • (these prices are only a guideline, please contact West Bank Residential Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restrictions


  • Parking

  • Car park at front of building.


West Bank Residential Home Reviews (50)

Total of 50, showing 21-40
9.9

West Bank Residential Home has a Review Score of 9.9 (9.924) out of 10, based on 21 reviews in the last 2 years. Over all time West Bank Residential Home has 50 reviews.

Overall Experience

  • 42
  • 8
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Date Published

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29

Review from D G (Husband of Resident) published on 30 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law, my mother and then my wife have been residents over the last 30 years. We have, as a family always been grateful for the care, compassion and knowledge of the staff. The rooms are spacious and well-furnished and the catering is superbly varied to meet individual and group likes and
dislikes. The standards of maintenance, laundry and grounds are excellent. Activities are well programmed and match the individual needs and full provision of outside support. The care is well organised and effective, according to need and the leadership is remarkable with a balance of homeliness and quiet efficiency.

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Review from Caroline L (Daughter of Resident) published on 17 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Westbank exceeds all expectations. The care my mother receives is second to none. The staff and the facilities are first class. Always caring, entertainment hear always provided, lots of fun things to do. The home is spotlessly clean with a lovely fresh smell. The food provided to meet individual needs
could be served in any good hotel. The manager leads the running of West Bank with pride, enthusiasm and always with a smile.

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Review from Kim N (Daughter of Resident) published on 10 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't thank all the staff and management enough for the excellent and wonderful care given to my mum. I wouldn't hesitate to recommend West Bank to all my friends, colleagues and family.
Absolutely outstanding!

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Review from Z H (Grandson of Resident) published on 28 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Westbank has been wonderful with my grandfather, he uses the daycare services and also respite when they have a vacancy.
The home is bright and cheerful, the staff are kind and friendly and my grandfather is always happy to stay at Westbank.

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Review from Maggie E (Daughter of Resident) published on 28 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very happy and settled in Westbank and despite her suffering from dementia, she would certainly let me know if she was unhappy. The staff are kind and caring and make it like a family setting. As always standards are set from the top, so well done to the management team.

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Review from Joan C (Sister of Resident) published on 28 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister is a resident at West Bank Residential Home and has been since 2016. In the entire 6 years I have never experienced problems or difficulties. The kind caring staff provide a wonderful service and there is always a really happy family atmosphere, under the more than able leadership of the
manager...they all work as a team and it shows. High days and holidays are celebrated and Christmas is so amazing I'm surprised Father Christmas hasn't taken up residence! Each resident's birthday is celebrated when the cooks produce a beautiful cake...such care goes into everything. I am so very grateful for the kindness, care and compassion my sister receives, and for the warm welcome I receive at each visit, it feels very special.

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Review from Jackie H (Daughter of Resident) published on 28 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very caring and manage my 97-year-old father's changing care needs well. He is now frail and needs increasing levels of care which are anticipated and actioned. I am kept informed of any significant change or issue in relation to his care.

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Review from A D (Son of Resident) published on 28 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father went into West Bank Residential Home initially as an emergency respite, unfortunately, he was only there for three weeks before passing away. The care my father received was exceptional, the staff were all caring and polite and treated him with dignity and respect. The home was always immaculate,
including the gardens where my father liked to sit, nothing was too much trouble for any of the staff, including laundry assistants, domestics and kitchen staff. We as a family were always made welcome and it did not matter what time of day we arrived.

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Review from Vera M (Friend of Resident) published on 20 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Due to Covid19 I have not been inside the home, but do see my friend in the garden and it's all very nice.
Cannot answer some of the questions, as I haven't seen inside the home.
My friend looks well and cared for, she likes the food. She has a memory problem so I don't hear any other news.

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Review from S W (Daughter of Resident) published on 2 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although still visiting outside, my father looks well, nicely dressed, clean and tidy. I had a wonderful surprise on visiting a couple of weeks ago. My father kept telling staff he wanted to buy me flowers. They arranged this, and I was present with a beautiful bunch. He has so pleased with himself.

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Review from S S (Daughter of Resident) published on 16 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are always pleasant and friendly. Mum is well cared for - clean and tidy. There are lots of activities to keep the residents occupied.

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Review from M A (Wife of Resident) published on 16 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very satisfied.

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Review from Carol S (Daughter of Resident) published on 16 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been at "West Bank" since June 2020 after having a stroke. Unable to visit was hard - but seeing the regular videos on their website has helped - seeing residents laughing and enjoying keep fit and the music singalongs. Then came the "big 100th celebrations" with visits being limited "100 cards
for Dad" was launched, cards from all over the world were received, (all the residents helped in opening the large sackful). A 'party was organised for Dad and residents - and the home 'buzzed' with excitement. A "family" (Covid safe) visit was arranged complete with balloons and a very lovely chocolate (Dad's favourite) cake. West Bank are "stars".

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Review from Barbara W (Daughter of Resident) published on 16 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are well pleased with the treatment and respect our mother has received which has enabled her to settle so readily.

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Review from John P (Brother of Resident) published on 16 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister is very happy.

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Review from A F (Husband of Resident) published on 16 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Covid 19 limits some access so I am unable to review items such as rooms, safety and food and drink.

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Review from J F (Granddaughter of Resident) published on 16 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are extremely friendly, experienced and helpful. My grandfather was a little confused when he first arrived but they reassured him and made him feel welcome all the while respecting him.

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Review from Patricia P (Sister of Resident) published on 30 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been a resident for over a year, and we have been most impressed by the patient way the staff have made her life comfortable. They have encouraged her to join in the activities, and we noticed a marked improvement in her general attitude. We are very pleased to be allowed to visit her
regularly.

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Review from Rebecca H (Daughter of Resident) published on 21 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been living at West Bank for over a year now. Her care is excellent. She has complex needs and everyone is very kind and always treat Mum with respect and great dignity. I don't have to worry about Mum's care as I know she is well looked after. The food is great and she always tells me
what lovely things she had to eat. Great team.

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Review from Cheryl C (Daughter of Resident) published on 23 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was discharged from hospital to West Bank to recuperate prior to returning home. Following further issues, it became clear Mum required round the clock care and West Bank was her place of choice. Where possible, the staff have arranged for me to visit Mum and our conversations have confirmed that
she is being well cared for. She has nothing but praise for the people looking after her and enjoys her meals, especially the puddings. Due to restrictions, I have not been able to see Mum’s room, however, I was encouraged to take in various familiar items to make it more personal to her. I have seen several video clips and photos of Mum on the West Bank Facebook pages where she is joining in the activities arranged and when it was her birthday the staff sang to her and made her feel special. On one occasion whilst sitting in the garden, I heard a staff member offering ice creams to the residents. Respect for each person was obvious as he called them by name and chatted about their choices.

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Current Review Score: 9.9 (9.924)

Overview of Review Score

The Review Score of 9.9 (9.924) out of 10 for West Bank Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.924 for West Bank Residential Home is calculated as follows: ( (233 Excellents x 5) + (17 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 251 Ratings = 4.924

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for West Bank Residential Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Aug 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (1)

Judy

Judy Powell

Job Title: Registered Manager

Joined: 1994

Judy started working at West Bank in 1994, and became the Registered Manager in 2006.


She has four children and four grandchildren, aged between 5 and 15 and spends most of her spare time enjoying their company! She is also fond of swimming and gardening.