West Bank Residential Home

Walford Road, Ross-on-Wye HR9 5PQ
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9.9 50 Reviews
  • West Bank Residential Home, Ross-on-Wye
West Bank Residential Home is a Victorian house situated near the historic town of Ross-on-Wye and provides residential care, respite, day care and dementia care.

The home is comfortable and restful, with the majority of rooms offering en-suite facilities. The grounds are laden with mature conservation trees and attractive gardens with a patio, which is popular with residents in the summer months.

An activities co-ordinator creates a diverse programme of activities every week for all residents to enjoy, which can be adapted to the needs of all individuals. One-on-one activities for those who are less agile or prefer to spend more time in their room can also be arranged.

The well-balanced, varied menus are created by experienced cooks ensuring that the residents enjoy healthy yet satisfying meals every day. The dishes are adapted to cater for all diets and preferences.

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Care Provided by West Bank Residential Home

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 42 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Judith Powell (Manager)
  • Admission Criteria
    • Private/Funded
    • Ages 60+
  • Room Information
    • Single Rooms (36)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (36)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2022
    • Number of floors: 3

Funding & Fees Guide for West Bank Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,250 – £1,300
    • Self-Funded Residential Dementia Care £1,250 – £1,300
    • RESPITE Self-Funded Residential Care £1,200 – £1,300
    • RESPITE Self-Funded Residential Dementia Care £1,200 – £1,300

  • Are self funding fee includes everything apart from the hair dresser chiropody and toiletries.
  • (these prices are only a guideline, please contact West Bank Residential Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restrictions


  • Parking

  • Car park at front of building.


West Bank Residential Home Reviews (50)

Total of 50, showing 41-50
9.9

West Bank Residential Home has a Review Score of 9.9 (9.924) out of 10, based on 21 reviews in the last 2 years. Over all time West Bank Residential Home has 50 reviews.

Overall Experience

  • 42
  • 8
  • 0
  • 0
  • 0

Date Published

50
9
13
21
29

Review from Sheena J (Daughter of Resident) published on 19 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a fall at home and a hospital stay, my mum came to West Bank, Ross-on-Wye in July 2020. The care and kindness she has been shown have been second to none, and I would like to thank all the staff from the laundry, kitchen, carers and manager's collectively for the help and support she has received.
Mum will be leaving in the next couple of days to return to Hereford to be nearer to her family, and only wishes she could take you all with her. It has been a difficult time for everyone due to the Covid-19 Pandemic, as a family we have had to adhere to the restrictions on visiting, but every effort was made to allow garden visits and video calls which have meant so much. We wish you all well for the future.

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Review from N L (Daughter of Resident) published on 17 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

West Bank is an excellent home! The cleanliness is outstanding. Residents are treated with the utmost respect and their care, their emotional and social needs are met with great consideration and empathy. The staff are lovely, friendly and helpful to residents and visitors nothing is too much trouble.
I
thank you all for your kind, considerate care of dad.

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Review from R S (Brother of Resident) published on 16 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly and caring staff who remain cheerful and welcoming on every visit, no matter how frequent. Respect and understanding of complex needs of those suffering from dementia. I'm grateful to all West Bank staff who maintain the dignity of residents in circumstances that, at times, must be challenging.

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Review from Sue K (Daughter of Resident) published on 11 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

More than happy with the care my Mother receives.
Just would like a cup of tea with her!

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Review from Judith G (Friend of Resident) published on 22 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My fiance's mother has been in West Bank for a year. There is always a warm welcome, nothing is too much trouble. Residents are treated kindly and individual needs catered for. His mum is very happy, has gained weight and is always clean and smartly dressed. There is a happy atmosphere. As a retired
carer myself (in Kent) I cannot fault it.

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Review from C W (Son of Resident) published on 22 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is being cared for at West Bank. The family made this choice as we find the home very well maintained and the staff are very nice. We feel very confident knowing the home are giving her the best possible care.


They did a lovely Christmas meal for the residents and the home was beautifully

decorated for Christmas. Our thanks to the manager and her care team.

Reply from Liana Birkett, Director at West Bank Residential Home

Thank you for taking the time to review our service. We are so glad that your mother has settled in nicely.


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Review from M W (Daughter of Resident) published on 21 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was admitted in April/May 2018. She had care beforehand at home but dementia set in and she needed 24-hour care. She also had a spell at 2 different hospitals with urine infections which brought on the dementia very quickly.


West Bank has only been her home since May but she has settled

in nicely.

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Review from L L (Daughter of Resident) published on 2 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been treated well since she arrived in the home. The staff are always pleasant and courteous and they treat the residents well and with kindness.
Due to poor memory, I have no real knowledge of how my mother enjoys the activities etc as she can't remember participating in them.
The home
could probably benefit from updating in decor etc but it is comfortable and clean.
I am always free to visit at any time which I think is very commendable.

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Review from S S (Daughter of Resident) published on 2 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The vast majority of the care staff are excellent with all the residents but I feel more staff are required as often the residents need help but the staff are busy with another resident. Also, they have little time to spend with the residents other than to deal with their daily needs, so residents are
rarely taken outside. The staff are always most helpful and polite to residents, visitors and each other it is a comfortable clean home and my mum is very happy there.

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Review from Alison S (Niece of Resident) published on 19 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was in West Bank for over two years. During that time her personal care was excellent. She was clean, well cared for and always looked great. Her room was always spotless. At her end of life, the staff treated her with great compassion and tenderness. She always looked so comfy and clean. We
cannot thank them enough.

Reply from Liana Birkett, Director at West Bank Residential Home

Thank you so much for your kind words and for taking the time to leave this review. We have an excellent staff team at West Bank who treat the residents as they would their own family. We are sorry for the loss of your aunt and we are glad we could make her final days comfortable.


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Current Review Score: 9.9 (9.924)

Overview of Review Score

The Review Score of 9.9 (9.924) out of 10 for West Bank Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.924 for West Bank Residential Home is calculated as follows: ( (233 Excellents x 5) + (17 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 251 Ratings = 4.924

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for West Bank Residential Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Aug 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (1)

Judy

Judy Powell

Job Title: Registered Manager

Joined: 1994

Judy started working at West Bank in 1994, and became the Registered Manager in 2006.


She has four children and four grandchildren, aged between 5 and 15 and spends most of her spare time enjoying their company! She is also fond of swimming and gardening.