The care and consideration given to my father during his stay at Whitchurch House was exceptional
R P (Son of Resident)
The staff were super and provided mum with exceptional care and consideration
Stella T (Daughter of Resident)
The care and company my sister received made her life so much more bearable
J A (Sister of Resident)
We take self funding and funded residents, funded accommodation will require a top up to our normal room rate, please enquire.
You are free to visit at any time, but please be mindful of meal times.
Free parking is provided to visitors.
Whitchurch House has a Review Score of 10 (9.984) out of 10, based on 11 reviews in the last 2 years. Over all time Whitchurch House has 35 reviews.
Review from Anna M (Daughter of Resident) published on 28 June 2024
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Review from Helen D (Daughter of Resident) published on 29 April 2024
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Reply from Keith Brown, Proprietor at Whitchurch House
Thank you for your kind review, it is a testament to the quality of care and compassion of our entire team.
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Review from M K (Son of Resident) published on 24 November 2023
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Mom has been incredibly happy at Whitchurch, which has been a blessing in her 90’s and has given our family a lot of joy and ease of mind to witness.
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Review from Susan H (Daughter of Resident) published on 8 November 2023
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Reply from Keith Brown, Proprietor at Whitchurch House
Thank you for such a kind review, it was a privilege looking after your mother. When we look through our Facebook pages, it is a testament that your Mum always enjoyed all the activities and the company of others, she is missed by all the residents and staff.
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Review from M M (Friend of Resident) published on 30 October 2023
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Review from Allan W (Son of Resident) published on 16 October 2023
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Reply from Keith Brown, Proprietor at Whitchurch House
Thank you for your kind review, it was our privilege caring for your mother, and I have forwarded your sentiments to all our staff.
I know your mother did not take part in the activities, so we understand why it was not rated.
Thank you, The Management Team.
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Review from C V (Friend of Resident) published on 4 October 2023
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Review from James M (Grandson of Resident) published on 14 September 2023
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Review from Lee R (Friend of Resident) published on 22 August 2023
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Review from J H (Friend of Resident) published on 18 April 2023
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Review from Laura S (Niece of Resident) published on 9 April 2023
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Review from G B (Son of Resident) published on 1 August 2022
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Review from Phyllis D (Niece of Resident) published on 11 August 2021
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Review from L G (Daughter-in-law of Resident) published on 21 May 2021
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Reply from Keith Brown, Proprietor at Whitchurch House
Thank you for your review; it is good to get positive reviews, it does prove we are getting our care and welfare spot on.
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Review from B B (Friend of Resident) published on 5 May 2021
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Review from Stuart B (Grandson of Resident) published on 21 January 2021
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Review from Jonathon S (Friend of Resident) published on 21 January 2021
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Review from Jeanne (Daughter-in-law of Resident) published on 11 January 2021
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Review from Greg M (Friend of Resident) published on 18 December 2020
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Review from L B (Friend of Resident) published on 17 June 2020
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The Review Score of 10 (9.984) out of 10 for Whitchurch House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 11 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.984 for Whitchurch House is calculated as follows: ( (125 Excellents x 5) + (2 Goods x 4) ) ÷ 127 Ratings = 4.984
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Whitchurch House is based on 11 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8, which has been reached with 11 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 5 Jan 2019
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