Whitchurch House

Whitchurch, Ross-on-Wye HR9 6BZ
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9.9 35 Reviews
  • Whitchurch House, Ross-on-Wye
Whitchurch House is a beautiful, calm and comfortable caring environment in which to happily enjoy an active life - a place to call home. It is very different from a lot of care homes and is best visited to fully appreciate why.

Set within its own quiet and well maintained gardens, conveniently situated near Ross-on-Wye and Monmouth. The gardens feature a variety of patio areas in which to relax and enjoy the peaceful surroundings, scenery and wild life for which the area is so well known.

They encourage an active and fulfilling lifestyle and every person is treated as an individual. The full time activities co-ordinator arranges a varied programme of activities. Key Care Workers provide care support on a more personal basis to help with daily life. Their four lounge and relaxation areas offer choice and provide meeting places for guests, or perhaps to enjoy a book, watch television, use the Internet, listen to music, have a quiet moment or participate in a variety of organised activities. Whitchurch House offer a variety of room styles and sizes for single occupancy and larger double rooms for couples or those that wish to bring their own furniture. Some of the ground floor rooms have private patio and garden areas. All rooms are individually decorated with the majority having en-suite facilities. Each is well furnished and equipped with a 24 hour call bell system, smoke detectors, flat screen TV and Internet access. They accept private and funded residents (from all local authorities nationally).

Guests are more than welcome to view the facilities to fully appreciate why Whitchurch House is so special.

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Care Provided by Whitchurch House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 29 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required

Good to Know

  • Owner
  • Keith Brown
  • Person in charge
  • Loretta Whittingham (Manager)
  • Admission Criteria
    • An assessment of care needs will be required to make sure we can provide the right level of care.
    • Ages 65+
  • Room Information
    • Single Rooms (23)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (3)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2020
    • Number of floors: 2

Funding & Fees Guide for Whitchurch House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £875 – £1,400
    • RESPITE Self-Funded Residential Care £875 – £1,450

  • We take self funding and funded residents, funded accommodation will require a top up to our normal room rate, please enquire.
  • (these prices are only a guideline, please contact Whitchurch House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • You are free to visit at any time, but please be mindful of meal times.


  • Parking

  • Free parking is provided to visitors.


Whitchurch House Reviews (35)

Total of 35, showing 1-20
9.9

Whitchurch House has a Review Score of 9.9 (9.881) out of 10, based on 9 reviews in the last 2 years. Over all time Whitchurch House has 35 reviews.

Overall Experience

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Review from Anna M (Daughter of Resident) published on 28 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are all so pleased with the care that Dad is receiving and most important of all he is very happy at Whitchurch House. The staff are wonderful, there are lots of activities and they are so friendly and kind. It is such a relief to know that he is so well cared for and enjoying life. Thank you to
everyone at Whitchurch House.

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Review from Helen D (Daughter of Resident) published on 29 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is being cared for at Whitchurch House and has been there since Sept 2023. My experience with the staff from the very start of the process was one of utmost professionalism and efficiency. The assessment process was smooth and with respect for our situation at the time. My mother is very happy
there and all the staff are extremely kind and helpful - nothing is too much trouble and everything is done willingly and cheerfully. This is reflected in the tangible reassuring feeling I get when I visit, 3 or 4 times a week. The food is of a very high standard and the entertainment and social activities are amazing. Every effort is made to ensure that residents have a happy time. I would recommend Whitchurch House to anyone looking for residential care.

Reply from Keith Brown, Proprietor at Whitchurch House

Thank you for your kind review, it is a testament to the quality of care and compassion of our entire team.


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Review from M K (Son of Resident) published on 24 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

“Our mother has been a Whitchurch House resident since February 2022 and we have nothing but praise for the Home which met her needs at a time when she was more independent. The staff are very caring as well as being highly professional, and respectful of residents. There is an activities and entertainment
programme run by someone specifically employed to occupy, interest and amuse residents in an upbeat way. The building itself is pleasant with well-decorated bedrooms and communal areas, including a light and airy conservatory where many people spend the day. On a practical level, the food is wholesome and the Home has a good relationship with a local doctor who visits regularly. The house is in rural surroundings, with a beautiful church, some tourist attractions, and riverside walks.


Mom has been incredibly happy at Whitchurch, which has been a blessing in her 90’s and has given our family a lot of joy and ease of mind to witness.


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Review from Susan H (Daughter of Resident) published on 8 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During the last two years, my mother was looked after very well by the staff and carers at Whitchurch House who always had her best interests at heart. She loved the varied activities from craft work to visiting musicians and celebrating special days throughout the year. The family were always made
very welcome and Mum enjoyed trips out with other residents.
Whitchurch House is situated in a beautiful part of the country on a river with walks nearby along the river. Mum enjoyed sitting out in the lovely gardens of Whitchurch and planting her own sunflowers along with other residents.
We feel very lucky that we chose Whitchurch House for Mum.

Reply from Keith Brown, Proprietor at Whitchurch House

Thank you for such a kind review, it was a privilege looking after your mother. When we look through our Facebook pages, it is a testament that your Mum always enjoyed all the activities and the company of others, she is missed by all the residents and staff.


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Review from M M (Friend of Resident) published on 30 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Whitchurch House is a lovely place to visit. Everyone is so friendly and happy, the staff are always very obliging and nothing is too much trouble for them. The activities are wonderful and they really make a huge effort for all the residents. My friend thoroughly enjoys living there and the care she
receives has made a substantial difference to her life. It's comforting to know there are homes around like Whitchurch House.

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Review from Allan W (Son of Resident) published on 16 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank all the staff and management at Whitchurch House for the fantastic job they all did during the 16 months my mother was a resident at the home. During her stay, my mother often told me that we could not have found a better place for her care, nor nicer and more considerate staff.
She was treated with compassion and warmth from day one and repeatedly told me she was very happy at the home. The care she received made a huge difference to her well-being. She retained her independence, where that was what she wanted and she was included in the community within the home whenever that suited her too. Nothing was too much trouble for the staff, who were kind, personable, professional and supportive not only to my mother but also to other members of the family when visiting. The team did a great job and I have no hesitation in thoroughly recommending the home and its staff. Neither I nor my mother could fault it.

Reply from Keith Brown, Proprietor at Whitchurch House

Thank you for your kind review, it was our privilege caring for your mother, and I have forwarded your sentiments to all our staff.
I know your mother did not take part in the activities, so we understand why it was not rated.
Thank you, The Management Team.


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Review from C V (Friend of Resident) published on 4 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited Whitchurch House to see a family friend and neighbour. I would like to say what a wonderful caring home it is, my friend’s life has been totally transformed with the company of others and the help they receive from the friendly staff.

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Review from James M (Grandson of Resident) published on 14 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative is thriving at Whitchurch House, the staff’s dedication to caring is a testament to the quality and care provided. The activities are many and varied and credit to the activity coordinator. We are very grateful for the wonderful care and company that she receives. It has changed her life
for the better.

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Review from Lee R (Friend of Resident) published on 22 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank all the staff and management at Whitchurch House for caring for our family friend. It has transformed her life, she loves all the entertainment and activities. We haven't seen her this happy for a long time. Thank you.

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Review from J H (Friend of Resident) published on 18 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Whitchurch House has made a huge difference in my friend's life. She is well looked after by the wonderful staff and enjoys the activities and entertainment each week. Her life was very lonely before and she struggled on her own, she now has new friends and something to do each day which keeps her simulated
and very happy. Thank you all.

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Review from Laura S (Niece of Resident) published on 9 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Auntie is very happy at Whitchurch House, the staff are lovely and nothing is too much trouble. It has transformed her life, she has new friends and enjoys all the activities and entertainment. She is well cared for and in the right place. I thoroughly recommend this home to anyone.

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Review from G B (Son of Resident) published on 1 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so delighted, my mother has settled in very well. The level of care is superb, it has transformed her life. She has made many new friends and always enjoys all the activities. The staff are excellent. Thank you all so much.

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Review from Phyllis D (Niece of Resident) published on 11 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Whitchurch House have been outstanding over the whole period (7+ years) that my Auntie was a resident. On numerous occasions, the staff went well beyond the call of duty to sort something out or make her stay more enjoyable or fulfilling. Most of them became dear friends, and my Auntie would
chat about what they had been up to and how good they were at their jobs - they were so caring, welcoming and friendly, Whitchurch House never really felt like a Care Home, but rather a very comfortable country house that she felt privileged to live in. The food was also regularly reviewed by my Auntie as excellent - and her health always seemed to benefit from good food which she liked to eat. My husband and I couldn't be happier with the service provided and would recommend it to anyone who has an elderly relative in need of residential care and support.

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Review from L G (Daughter-in-law of Resident) published on 21 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise highly enough the level of care and attention my mother-in-law has had since coming to Whitchurch House, they have transformed her life. She has renewed confidence and regained interest which she had lost while struggling at home. She also has company now and has made new friends which
wasn't an option at her flat. I highly recommend Whitchurch House to anyone looking for care in a homely environment.

Reply from Keith Brown, Proprietor at Whitchurch House

Thank you for your review; it is good to get positive reviews, it does prove we are getting our care and welfare spot on.


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Review from B B (Friend of Resident) published on 5 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My neighbour is very happy and content at Whitchurch House. She is pleased she finally made the move there. She has found the care and kindness from all the staff exemplary. We are so happy she has found such a lovely place to spend her remaining years, knowing she is being so well looked after.

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Review from Stuart B (Grandson of Resident) published on 21 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Nan is a resident of Whitchurch House and absolutely loves living there. She was extremely self-sufficient and has been living by herself for many years, therefore when she suggested she was going to move to Whitchurch House, naturally I was worried that she wouldn’t like living elsewhere. Thankfully
my initial fears were quickly put to rest. Nan is so happy there; the staff are very attentive and extremely friendly. Nan has everything she needs and couldn’t be happier. Her caregiver even contacted me prior to her birthday and at Christmas (knowing I work shifts, often extremely unsociable hours) to ask when I would be available for a group Facetime call, so all the family could speak to her. Those small and often overlooked details are what really matter to someone and consequently, I am extremely happy with the care Nan is receiving. Thank you to all the staff at Whitchurch House for all the amazing work you are doing.

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Review from Jonathon S (Friend of Resident) published on 21 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Id like to say that this beautiful home is an amazing place for your relative to be totally looked after. The staff go above and beyond to service the needs of their residents, the grounds are stunning and only a short walk to the river. Would highly recommend you visit if you're in need of care for
someone.

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Review from Jeanne (Daughter-in-law of Resident) published on 11 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law is a resident of Whitchurch House and absolutely loves living there. She is so happy there; she has everything she needs and speaks very highly of all the staff. Her main caregiver arranges Facetime calls which we were able to do over the Christmas period and also on my mother-in-law’s
birthday. We are extremely happy with the care she is receiving, so thank you to everyone concerned.

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Review from Greg M (Friend of Resident) published on 18 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A true home from home. Welcoming friendly staff that take a genuine interest in the residents, beautiful location and extremely well kept home.
If you are considering residential care for a loved one, then I would strongly recommend a visit, nothing seems too much trouble.

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Review from L B (Friend of Resident) published on 17 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time I visit Whitchurch House I am made more than welcome by the wonderful staff and management who always have time to discuss any matters, which I find very reassuring. My friend enjoys the care and attention, which has transformed her life and always praises the staff who are always happy and
create a good atmosphere. If you are looking for a well-managed home, with a genuinely homely environment and wonderful staff, I cannot recommend Whitchurch House more highly.

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Current Review Score: 9.9 (9.881)

Overview of Review Score

The Review Score of 9.9 (9.881) out of 10 for Whitchurch House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.981 for Whitchurch House is calculated as follows: ( (102 Excellents x 5) + (2 Goods x 4) ) ÷ 104 Ratings = 4.981

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for Whitchurch House is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8, which has been reached with 9 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Jan 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Frequently Asked Questions about Whitchurch House

What types of Care is Whitchurch House registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Whitchurch House provide?

Day Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Whitchurch House have?

There are 23 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Whitchurch House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Whitchurch House to the centre of Ross-on-Wye?

4.8 mile(s) as the crow flies, distance by road may be significantly further.