Whitchurch House

Whitchurch, Ross-on-Wye HR9 6BZ
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10 35 Reviews
  • Whitchurch House, Ross-on-Wye
Whitchurch House is a beautiful, calm and comfortable caring environment in which to happily enjoy an active life - a place to call home. It is very different from a lot of care homes and is best visited to fully appreciate why.

Set within its own quiet and well maintained gardens, conveniently situated near Ross-on-Wye and Monmouth. The gardens feature a variety of patio areas in which to relax and enjoy the peaceful surroundings, scenery and wild life for which the area is so well known.

They encourage an active and fulfilling lifestyle and every person is treated as an individual. The full time activities co-ordinator arranges a varied programme of activities. Key Care Workers provide care support on a more personal basis to help with daily life. Their four lounge and relaxation areas offer choice and provide meeting places for guests, or perhaps to enjoy a book, watch television, use the Internet, listen to music, have a quiet moment or participate in a variety of organised activities. Whitchurch House offer a variety of room styles and sizes for single occupancy and larger double rooms for couples or those that wish to bring their own furniture. Some of the ground floor rooms have private patio and garden areas. All rooms are individually decorated with the majority having en-suite facilities. Each is well furnished and equipped with a 24 hour call bell system, smoke detectors, flat screen TV and Internet access. They accept private and funded residents (from all local authorities nationally).

Guests are more than welcome to view the facilities to fully appreciate why Whitchurch House is so special.

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Care Provided by Whitchurch House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 29 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required

Good to Know

  • Owner
  • Keith Brown
  • Person in charge
  • Loretta Whittingham (Manager)
  • Admission Criteria
    • An assessment of care needs will be required to make sure we can provide the right level of care.
    • Ages 65+
  • Room Information
    • Single Rooms (23)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (3)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2020
    • Number of floors: 2

Funding & Fees Guide for Whitchurch House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £875 – £1,400
    • RESPITE Self-Funded Residential Care £875 – £1,450

  • We take self funding and funded residents, funded accommodation will require a top up to our normal room rate, please enquire.
  • (these prices are only a guideline, please contact Whitchurch House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • You are free to visit at any time, but please be mindful of meal times.


  • Parking

  • Free parking is provided to visitors.


Whitchurch House Reviews (35)

Total of 35, showing 21-35
10

Whitchurch House has a Review Score of 10 (9.984) out of 10, based on 11 reviews in the last 2 years. Over all time Whitchurch House has 35 reviews.

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Review from E B (Resident) published on 3 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't thank the wonderful staff enough for making my life so much better. I am now here full time after having some respite stays. The care and support I receive in this beautiful home have transformed my life. I no longer struggle to cope and have made many new friends to talk, laugh and enjoy activities
with.

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Review from A B (Grandson of Resident) published on 7 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the staff and home management enough for the difference they have made to my grandmother's life. She has made a miraculous recovery and is enjoying life again with new found friends. Thank you so much.

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Review from R P (Son of Resident) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and consideration given to my father during his stay at Whitchurch House was exceptional.
No matter when I called in the staff always welcomed me and found time in their busy day to discuss any concerns I had.

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Review from Michael D (Son of Resident) published on 29 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I recently had to move my elderly mother from her own home into Whitchurch House. The move was very traumatic and it took several weeks for her to settle into Whitchurch.
Her initial behaviour pattern was very challenging. For example, she set off fire alarms, visited other resident's rooms, turned
lights off in the corridors and wandered around the home at night.
It is to the great credit of the management at Whitchurch House that they persevered with her, rather than asking the family to move her to another home. After several weeks of patience and good care, she is now a happy and contented old lady.
The atmosphere at Whitchurch House is relaxed and welcoming. The staff are kind and friendly and deliver a high standard of care.
I have no hesitation in highly recommending Whitchurch House.

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Review from Judith P (Daughter of Resident) published on 26 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother was resident at Whitchurch House for a few months last year, from late August until late November.
Initially, we brought her to the home for a look around, to decide on a potential room, to meet staff and for a very professional assessment of Mother's suitability for the home.
Mother chose
a beautiful room with direct access to the garden which she loved.
Although not the easiest person to look after, my Mother was gently persuaded by the staff to be involved in the life of the home, leaving her room for excellent and appetising meals in the dining room as well as taking part in the varied activities in the afternoons.
The staff were particularly caring and efficient when my Mother went through a spell of having to be 'barrier nursed' and latterly, towards the end of her life, she was shown such care and attention neither we nor her G.P. had any qualms about her remaining at Whitchurch House until she passed away.

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Review from Luke B (Grandson of Resident) published on 18 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother has been at Whitchurch House recently. They have completely transformed her life. She is very well cared for in a lovely environment by wonderful staff who show care and compassion greeting everyone with a smile. I cannot recommend Whitchurch House highly enough to anyone looking for
a quality care home which feels homely and un-institutionalised.

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Review from S G (Niece of Resident) published on 22 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Great Aunt has recently moved to Whitchurch House from living independently.
I went to visit in June and was pleasantly surprised by how well she has settled in.
Whitchurch House has a wonderful feel to it, very homely and in no way clinical.
The staff were very welcoming and had a great relationship
with my Aunt, treating her like a person - not another patient.
My Aunt says she loves the food and being able to walk around the gardens.
I am so relieved she has moved to Whitchurch House, as she seems to really enjoy living there.

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Review from J A (Sister of Resident) published on 11 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I regularly visited my sister at Whitchurch House and was always made very welcome from all the staff and managers in this lovely home.
The care and company my sister received made her life so much more bearable. She was very well looked after and nothing was too much trouble for the staff. I have
visited many other homes in Herefordshire and Monmouthshire and Whitchurch House really stands out. The whole atmosphere is relaxed, friendly and comfortable. I would highly recommend Whitchurch House.

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Review from Lyndon D (Son-in-law of Resident) published on 13 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From our first visit through to my mother-in-law's return from respite care, the team at Whitchurch House were friendly, professional and very caring.
We would be very happy to recommend Whitchurch House to any family faced with the same dilemma "to find a good care home to suit our mother in a caring
environment" - thank you.

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Review from Robert B (Friend of Resident) published on 13 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting my friend at Whitchurch House for some years now. In that time her quality of life had improved dramatically with the help from the wonderful staff and managers. I have visited other homes in the past, but none compare withWhitchurch House. It really does have a homely feel with
lots going on to keep the residents entertained and included. All the staff are very friendly and make everyone very welcome. If I ever needed a care home it would be this one.

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Review from Sally W (Daughter of Resident) published on 17 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father spent the last year of his life at Whitchurch House. It is a very professionally run care home. The management and owners are excellent. The staff ae all fantastic. there is very little turnover in staff and they go out of their way to spend time talking and listening to the residents. It
has a real homely atmosphere. My father was able to make special requests as to what he would like for breakfast or dinner and these were alway accommodated. My father felt loved and respected whilst living there and thoroughly enjoyed the 12 months he spent at Whitchurch House. I would definitely recommend it to others.

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Review from Stella T (Daughter of Resident) published on 11 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent the last 14 months of her life here. The home provided her with a comfortable, relaxed and safe environment. She had a lovely room with a lovely view over the countryside and was surrounded by her own pictures and furnishings. They have a beautiful conservatory where the residents could
all sit and join in various activities which were provided. In the summer there were outside tables and chairs in the garden. The staff were super and provided mum with exceptional care and consideration. The open door policy meant we could visit at any time and we always felt welcomed. It was like visiting mum in her own home. I shall miss going there.

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Review from Steve F (Son of Resident) published on 17 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been extremely pleased with my mothers stay at Whitchurch House. She suffers from Alzheimer's Disease and went to Whitchurch when she could no longer cope at home. From the moment mum arrived the staff at Whitchurch couldn't have been more considerate and caring. There is a warm friendly atmosphere
at the home and no matter when I visited, whether on a weekday or weekend, I was always made welcome and the staff always took time to talk to me despite the difficult times. I will always look back fondly on the time my mum spent at Whitchurch House.

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Review from Philip D (Nephew of Resident) published on 11 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunty is happy, comfortable, well-fed, upbeat and has made numerous good friends amongst the other residents. The staff at Whitchurch are super friendly, efficient and effective at their jobs, and above all they care! My aunt loves the food, and also the ability to be comfortable in her own well
appointed room, where she often retires to for peace and quiet and the tv she wants to watch. Compared to living at home, the Whitchurch team have made a huge difference to her spirit and well being. The family couldn't be happier.

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Review from Michael M (Husband of Resident) published on 4 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough about Whitchurch House. It scores excellent in every area. The atmosphere is more like a family run hotel than a care home. Being at Whitchurch House has changed my wife's quality of life from 20% to 80%. If ever I need a care home myself, I hope it can be Whitchurch House!

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Current Review Score: 10.0 (9.984)

Overview of Review Score

The Review Score of 10 (9.984) out of 10 for Whitchurch House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.984 for Whitchurch House is calculated as follows: ( (125 Excellents x 5) + (2 Goods x 4) ) ÷ 127 Ratings = 4.984

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Whitchurch House is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Jan 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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