Whitegates

25 Hereford Road, Bromyard, HR7 4ES
Submit a Review
9.8 66 Reviews
Whitegates Care Home is rated "Outstanding" by the CQC (July 2023) and is situated in the pretty market town of Bromyard and provides friendly and professional care for older, frail residents with various care needs. Whitegates is proud of its reputation within the local community.

The home ensures quality of life and dignity is paramount for all its residents and the ethos of the home is 'to provide the kind of care that they would provide for the most loved person in the family', this ethos is at the heart of everything the staff do.

Residents are encouraged to remain and become active both in and outside the home with strong community links that provide a full range of activities.

Whitegates has been awarded the prestigious Gold Standard Framework (GSF) for palliative and End of life care.
... Read more
Show Whitegates on the Map

Care Provided by Whitegates

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 37 Service Users
  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Annette Morris (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (35)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2012

Funding & Fees Guide for Whitegates

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,200 – £1,500
    • Self-Funded Residential Dementia Care £1,200 – £1,500
    • RESPITE Self-Funded Residential Care £1,200 – £1,500
    • RESPITE Self-Funded Residential Dementia Care £1,200 – £1,500

  • The fees are agreed following an assessment. This ensures we provide the right level of care and support. The fees include all services apart from Hairdressing, Chiropody.


  • (these prices are only a guideline, please contact Whitegates to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time.


  • Parking

  • There is an on site care park.


Whitegates Reviews (66)

Total of 66, showing 1-20
9.8

Whitegates has a Review Score of 9.8 (9.819) out of 10, based on 13 reviews in the last 2 years. Over all time Whitegates has 66 reviews.

Overall Experience

  • 52
  • 13
  • 0
  • 1
  • 0

Date Published

66
3
5
13
53

Review from C H (Friend of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Recently, I had the pleasure of visiting my friend at Whitegates, and was so impressed by how much he had achieved. If I needed somewhere to recover, I'd choose this care home. The staff were kind and respectful and nothing seemed too much trouble.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Maxine H (Friend of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding care home. We visited and had Christmas Lunch with our friend who we have POA for. The staff always make us feel welcome and nothing is too much trouble for either the resident or the visitor. So pleased we found this care home and would have no hesitation recommending it to anyone in need
cof are services.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J D (Wife of Resident) published on 16 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Terence H (Friend of Resident) published on 12 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved a friend who was 80 years old, was incapable of being alone and had early signs of dementia from a home in Lincolnshire to Whitegates due to location. The friend's wife died and we had POA as they had no family. Being 8 miles away makes it easy for us to visit 3 times a week on average.
Whitegates
couldn't be a better home for him. If we had to go into a home we would very happily live at Whitegates. (I think my wife is trying to get me a booking for me behind my back.)
I have been to several care homes visiting relatives over the past 10 years and Whitegates is by far the best I have ever experienced. The staff are caring and empathetic and they have enough of them (most homes seem to be understaffed), many with a lot of service years - so much experience. Excellent facilities, lovely rooms, great food - it really is like a 5-star hotel. Exceptionally well managed by a great team.

Reply from Annette Morris, Home Manager at Whitegates

Thank you for leaving such lovely comments it's such a pleasure to look after your loved one. I will share your feedback with the team!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mandy A (Daughter of Resident) published on 6 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Whitegates is well maintained and regularly upgraded, which keeps it looking very pleasant and clean. My father is extremely well cared for and the staff are kind, friendly and treat him like family. The entertainment on offer is very interactive with great trips out and wonderful performers. Families
are always invited to take part if they would like to, and I couldn't wish for a better care home to look after my dad.

Reply from Annette Morris, Home Manager at Whitegates

Thank you Mandy, it's wonderful to hear these positive comments, and great to see how much your Father benefits from the activities and trips out of the home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Wendy W (Wife of Resident) published on 3 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a wonderful place. Superb care and smiling attentive staff at all times. No better care Anywhere! My husband, who is a stroke survivor, has made significant progress, particularly with his mobility. I cannot thank the staff enough.

Reply from Karen Rogers, Provider at Whitegates

Thank you so much this review. Supporting people to maintain their independence and live well is a priority for us so I'm really pleased to read your review. I'll share your comments with the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J B (Sister-in-law of Resident) published on 21 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This place is a godsend! Wonderful dedicated staff. Friendly and firm.Great relationships with the residents. Lots of fun and laughter in many and varied activities yet also caring for the individual.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D C (Daughter of Resident) published on 13 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having visited my mother today, I was delighted to get some feedback from one of her regular carers, which was positive and good to hear. Whitegates is a very caring environment.

Reply from Karen Rogers, Provider at Whitegates

Thank you so much for giving us this lovely feedback. It's a pleasure to support your mother and we will pass on your comments to the whole team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D B (Daughter of Resident) published on 13 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good to see Mum so well cared for by caring members of staff. Thank you.

Reply from Karen Rogers, Provider at Whitegates

Thank you very much for giving us this lovely feedback, its an absolute pleasure to care for your Mum and we will pass on your comments to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Philip J (Son-in-law of Resident) published on 7 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the staff and management very helpful and knowledgeable. They are always cheerful and willing to listen if the time is available.
There is always a cup of tea available should we want one and a piece of cake.
The entertainment ladies are always engaging and involve my wife and
I, in almost everything they do.
Love the fact that the building is being updated and brighter.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Helen J (Daughter of Resident) published on 6 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came into Whitegates just for respite so we could have a holiday. When Mom came home, she asked to go back to Whitegates as she felt safe and happy there. The staff are all wonderful and that's everyone to include kitchen staff, cleaners, laundry... people we don't really see. Nothing is too
much trouble for them. To myself, when I visit, it's like visiting my mom at home with a nice cuppa and chat. Care is also given by the owner, she always has time.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Angela S (Wife of Resident) published on 4 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Being a Nurse of 35 years specialising in dementia, I am aware of the policies and procedures that need to be in place to keep people safe. I needed to know that my lovely husband would be loved and given an extended family experience. On my first visit to Whitegates, I was met at the door by the smiling
face of a staff member and a cheery 'Hello' The Home had a warm glow of welcome about it from my first foot inside. I observed lots of activity going on and happy chatter between Residents and staff. There was a feeling of well-being. My husband, who has dementia, has been there for three months now. He is happy and is well-occupied with appropriate activities that have been identified to his individual needs. He maintains a dignified appearance and his good-natured sense of humor is encouraged by the staff. He loves and is loved, at Whitegates where he is treated with dignity and respect in an environment that understands his and my needs and aspirations for his future life plan.

Reply from Annette Morris, Home Manager at Whitegates

Thank you so much for leaving this lovely review, I will share it with the team. It is such a privilege to look after your husband and we are so pleased he has settled well and he is happy.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Graham B (Son-in-law of Resident) published on 4 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My mother-in-law stayed here at Whitegates Bromyard recently, initially for a two-week stay to see how she liked it. Unfortunately, her second week was cut short due to a nasty fall which needed an emergency visit to Hereford hospital where they identified a bleed on the brain. During her limited time
at Whitegates family members visited most days to see that she was okay and whilst we acknowledge that Whitegates had a "Outstanding" assessment by Care Quality Commission back in 2018, the family were disappointed in some aspects of the care provided. One specific area of concern was how frequently we observed staff members using their mobile phones and watching TV when they should have used this time to interact with their residents. This unfortunately was witnessed all too often by family visitors. Not the best experience but sadly probably a very common experience for many living in a care home these days. I'm glad to report that my mother-in-law has now recovered from her injury.

Reply from Karen Rogers, Provider at Whitegates

I hope you found our meeting helpful. I was pleased to show you that the mobile phones you refer to were in fact the devices used by staff as part of the digital care planning system and not mobile phones. I know you found it reassuring to see that your mother-in-law had almost 1-1 care during the time she was with us. We discussed that your mother-in-law now has 24/7 live-in 1-1 care and that we will always be available to support her with respite in the event of any emergency.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Elizabeth E (Wife of Resident) published on 3 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband spent three months in this wonderful home. He suffered from dementia but was able to join in the activities provided - a ride in a canal boat, tea dance, music, etc. He enjoyed living there and was so happy. The food was excellent, the staff caring, and the residents always looked cared for!
He was always treated with dignity and respect.
He, unfortunately, died after suffering from a stroke. The end-of-life care, kindness and sympathetic treatment of relatives will never be forgotten.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Annabel M (Daughter of Resident) published on 26 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was at Whitegates from August to December 2022. He loved his time there. He was beautifully cared for, he always looked smart, shaved and showered. He loved mixing with all the residents, teasing the staff and all the different activities. In his final days, the care and love he received from
the staff were exceptional and the sympathy, care and understanding that his wife and daughters were shown by the staff, will always remain with us as a very cherished memory. I can not recommend Whitegates and its staff more highly.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Janet G (Sister-in-law of Resident) published on 21 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am the sister-in-law of the resident who was born with Down's syndrome and now has dementia, her age is 67. It took my sister-in-law a while to settle but she is fine now and well looked after. One slip, my sister-in-law walks about a lot and she walked out of their main door at 12:30 pm some weeks
ago, she walked about a quarter of a mile to the local pub in our town. It has been all sorted out now. Then just four weeks later, I visited at 3 pm to find a gentleman outside, door open again. That has been all sorted out now. Thank goodness.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Carol M (Daughter of Resident) published on 3 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved to Whitegates in January. The room she has is lovely, always clean and comfy. The staff are all very friendly and do their best to help Mum with all her day-to-day problems. It is so good to know Mum is safe day and night.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Wendy R (Daughter of Resident) published on 22 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is well cared for at Whitegates.
The staff are kind and courteous and they all seem dedicated to caring for the residents. Mum's room is always clean and tidy. When visiting I am always made very welcome and never feel that I am in the way.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E W (Daughter of Resident) published on 22 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Whitegates does a fantastic job. The staff have a wonderful relationship with my mother and the care they provide is faultless. She has a lovely sunny room and although she is not able to participate in activities, they are always on offer. The food is very good too!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Judith E (Wife of Resident) published on 22 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I went away a few times in June 2022 and never once had to worry about my husband. He's been in Whitegates more than 13 years and would not want to be anywhere else. He knows all the staff, and (importantly) they know him well and cope with his moods and occasional aggression. He is always clean and
well-presented, and the staff attend fairly quickly when he needs help. They are unfailingly patient with him and actually seem to care, not just because they are paid to do so.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.819)

Overview of Review Score

The Review Score of 9.8 (9.819) out of 10 for Whitegates is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.819 for Whitegates is calculated as follows: ( (139 Excellents x 5) + (8 Goods x 4) + (4 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 155 Ratings = 4.819

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Whitegates is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Jul 2018

Overall
Outstanding

  • Caring

    Good

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Whitegates

What types of Care is Whitegates registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment & Detention Under Mental Health Act are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Whitegates provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Whitegates have?

There are 35 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Whitegates?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Whitegates to the centre of Bromyard?

0.3 mile(s) as the crow flies, distance by road may be significantly further.