Whitegates

25 Hereford Road, Bromyard, HR7 4ES
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9.8 66 Reviews
  • Whitegates, Bromyard
Whitegates Care Home is rated "Outstanding" by the CQC (July 2023) and is situated in the pretty market town of Bromyard and provides friendly and professional care for older, frail residents with various care needs. Whitegates is proud of its reputation within the local community.

The home ensures quality of life and dignity is paramount for all its residents and the ethos of the home is 'to provide the kind of care that they would provide for the most loved person in the family', this ethos is at the heart of everything the staff do.

Residents are encouraged to remain and become active both in and outside the home with strong community links that provide a full range of activities.

Whitegates has been awarded the prestigious Gold Standard Framework (GSF) for palliative and End of life care.

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Care Provided by Whitegates

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 37 Service Users
  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Annette Morris (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (35)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2012

Funding & Fees Guide for Whitegates

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,200 – £1,500
    • Self-Funded Residential Dementia Care £1,200 – £1,500
    • RESPITE Self-Funded Residential Care £1,200 – £1,500
    • RESPITE Self-Funded Residential Dementia Care £1,200 – £1,500

  • The fees are agreed following an assessment. This ensures we provide the right level of care and support. The fees include all services apart from Hairdressing, Chiropody.


  • (these prices are only a guideline, please contact Whitegates to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time.


  • Parking

  • There is an on site care park.


Whitegates Reviews (66)

Total of 66, showing 21-40
9.8

Whitegates has a Review Score of 9.8 (9.819) out of 10, based on 13 reviews in the last 2 years. Over all time Whitegates has 66 reviews.

Overall Experience

  • 52
  • 13
  • 0
  • 1
  • 0

Date Published

66
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5
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Review from B A (Wife of Resident) published on 5 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

No problems at all. My husband has been in Whitegates for over four years and has been very well cared for all the time. He can be difficult, but he is clean, in spite of his dislike for water. His toenails are a respectable length (full marks to those who managed it!) and he has a continual supply
of 'Hot sweet tea'.

Reply from Annette Morris, Home Manager at Whitegates

Caring for your husband is an absolute privilege, thank you for taking the time to leave a review. I will pass on your comments to the team.


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Review from Trish G (Daughter of Resident) published on 5 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Whitegates is excellent, my dad has superb care and attention 24 hours a day. The staff are so friendly and caring and pay attention to detail, trips happen weekly, with their own private mini bus, to exciting venues. The residents are so lucky, they are all content and happy! We absolutely love it!

Reply from Annette Morris, Head of Quality at Whitegates

Thank you for your lovely comments, they mean so much to us at Whitegates. It is such a pleasure to look after your dad. I will pass on your lovely comments to the whole team.


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Review from D J (Son of Resident) published on 16 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Extremely happy with the care provided for our loved one. Always helpful. The service is first-class, our loved one is safe, loved and well cared for.

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Review from S M (Granddaughter of Resident) published on 16 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan has only been at Whitegates for a couple of months, but so far our experience has been positive! She has a lovely bright and clean room and has been made very welcome. She has settled in quicker than we expected and all the staff have been wonderful in helping her to settle into her new home
with such kindness, care and support.

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Review from M S (Sister of Resident) published on 8 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall very good. The staff are friendly, nothing is too much trouble. Always helpful and open to questions, a joy to visit.

Reply from Annette Morris, Head of Quality at Whitegates

Thank you for your lovely comments, it’s always such a pleasure welcoming all our visitors into Whitegates.


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Review from Nicola H (Daughter of Resident) published on 29 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Dad has been in Whitegates for over 3 years and the later part of that has been very trying for everyone due to the pandemic and my health. I've been so grateful for the care and diligence the home has provided for my Dad and other residents. Which is such a relief as being a former carer in the
community, letting someone else care for my Dad is an ongoing worry for myself, but eased knowing that Whitegates is doing their job well.

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Review from Michael S (Son of Resident) published on 15 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother remains very happy at Whitegates. She has been there for over a year now. It took time for her to adjust to leaving her own home, although it had become inevitable. We have complete trust that she is well cared for, the staff are unfailingly helpful and caring. They are what makes it, and
enabled her to feel safe and content, facilities are also good. It has the feel of a home and definitely not an institution. Despite restrictions over the past year or so, everyone did their best to keep residents safe and that has paid off with people remaining as healthy and active as can be expected.

Reply from Annette Morris, Manager at Whitegates

Thank you for taking the time to write this review, it is lovely to read such positive comments and I will pass your feedback on to the team.


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Review from Sally (Daughter of Resident) published on 28 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad went into Whitegates for respite care almost two years ago and became a permanent resident shortly afterwards. He has a rare form of dementia which isn't easy to understand or deal with, but every step of the way Whitegates management and staff have done their best to understand and help not
just him, but also us. Their care is attentive and kind. They have made my father feel like one of their family and despite all the emotional difficulties of putting him into residential care (and it's never an easy decision) I feel very confident leaving him in their hands. They have been exceptionally good during Covid 19, going above and beyond to keep residents and staff safe, but also doing their very best to maintain family contact in difficult circumstances.

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Review from Jo W (Daughter of Resident) published on 4 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has lived at Whitegates for almost 2 years and is settled and content. She always says how good the meals are.
The staff are unfailingly kind and cheerful, the home efficiently run, the rooms and gardens are excellent.
There has always been an exceptional programme of activities and outings -
this has obviously been curtailed during the last few months, but there is still a variety of in-house activities, and visits have been carefully and safely managed.
My sisters and I are very pleased that we found Whitegates for our mother. She is safe and cared for.

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Review from Joanne S (Daughter of Resident) published on 4 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad first went to Whitegates for respite care due to his declining health and I couldn’t be happier with the care and support he has received there and he is now a full-time resident. It is well run with friendly staff and offers a lot more than other homes I looked into and I highly recommend Whitegates.

Reply from Karen Rogers, Provider at Whitegates

Thank you for the lovely review. We are looking at ways to slowly restart visiting and look forward to seeing you with your dad very soon.


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Review from J M (Sister-in-law of Resident) published on 25 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister-in-law's dementia does not allow her to voice or write an opinion. I try to visit her every five days, which means I can only have a superficial impression of the aspects listed, hence the 'good' rather than 'excellent' ratings in some instances. However, if there has been any sort of practical
problem which needed sorting, there has been real cooperation on the part of the staff. As always, the kindness shown towards the residents by the staff is exemplary.

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Review from Raymond C (Cousin of Resident) published on 3 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having had my sister here for 12 months, and being Lasting Power of Attorney to my cousin, I decided this was the best care home for my cousin to live. The standards are excellent and the staff are first class.

Reply from Karen Rogers, Provider at Whitegates

Thank you for taking time to write this lovely review. I will pass your comments on to the team.


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Review from J O (Daughter of Resident) published on 2 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When we were viewing care home for my mother, we were pleasantly surprised by the warm welcome we received at Whitegates Care Home. My mother was happy to move in and has received excellent care over the last 4 years. As my mother's care needs have changed, the staff have adapted to cater for them fully,
whilst preserving my mother's dignity. Staff have been extremely caring and supportive of us as a family. Unreservedly recommended.

Reply from Karen Rogers, Provider at Whitegates

Thank you so much for taking the time to complete this review and sharing your experience. I'm so happy to read this and will pass the feedback on to the team. Thank you.


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Review from L G (Granddaughter of Resident) published on 23 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff were friendly and welcoming. Once with my Nan, there was minimal 'disturbance' but they were kind and considerate.

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Review from Sally K (Daughter of Resident) published on 10 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been living at Whitegates for just over a year. He feels totally safe, happy and cared for. Whatever his needs have been, over the past year, they have always been dealt with swiftly and efficiently. I could not be happier knowing how well he is being cared for. The staff are always friendly
and cheerful ... one big happy family.

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Review from Kim P (Daughter of Resident) published on 3 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whitegates excels expectations, my mother is happy, contented and extremely well looks after. Staff are pleasant and caring and do a marvellous job. The home itself is like a five-star hotel which provides so so much for its residents.

Reply from Annette Morris, Care Home Manager at Whitegates

Thank you for your lovely comments, we really believe that living in a care home should be a great experience and it's such a pleasure to look after mum.
Please let us know if we can do anything else.


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Review from Sue H (Niece of Resident) published on 27 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent clean fresh accommodation. Beautiful rooms. Lovely caring staff. Lots for residents to do, entertainment, trips out and medical attention sorted as soon as required.

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Review from L B (Son of Resident) published on 12 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We brought our mother to Whitegates a few months ago. It has been a difficult transition due to her mental condition. However, the staff at the home have been very understanding and patient, to the extent that two of them took time out to bring my mother to a family wedding. This was much appreciated
and I'm sure, helped settle her into her new, caring environment. The family are pleased that we chose one of this group of homes.

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Review from J P (Daughter of Resident) published on 25 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Satisfied with everything.

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Review from Vivian T (Daughter-in-law of Resident) published on 25 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the staff very friendly and they have a caring attitude to all residents. There is always a pleasant atmosphere and always looks clean and tidy.

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Current Review Score: 9.8 (9.819)

Overview of Review Score

The Review Score of 9.8 (9.819) out of 10 for Whitegates is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.819 for Whitegates is calculated as follows: ( (139 Excellents x 5) + (8 Goods x 4) + (4 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 155 Ratings = 4.819

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Whitegates is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Jul 2018

Overall
Outstanding

  • Caring

    Good

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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