Whitegates

25 Hereford Road, Bromyard, HR7 4ES
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9.8 66 Reviews
  • Whitegates, Bromyard
Whitegates Care Home is rated "Outstanding" by the CQC (July 2023) and is situated in the pretty market town of Bromyard and provides friendly and professional care for older, frail residents with various care needs. Whitegates is proud of its reputation within the local community.

The home ensures quality of life and dignity is paramount for all its residents and the ethos of the home is 'to provide the kind of care that they would provide for the most loved person in the family', this ethos is at the heart of everything the staff do.

Residents are encouraged to remain and become active both in and outside the home with strong community links that provide a full range of activities.

Whitegates has been awarded the prestigious Gold Standard Framework (GSF) for palliative and End of life care.

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Care Provided by Whitegates

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 37 Service Users
  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Annette Morris (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (35)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2012

Funding & Fees Guide for Whitegates

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,200 – £1,500
    • Self-Funded Residential Dementia Care £1,200 – £1,500
    • RESPITE Self-Funded Residential Care £1,200 – £1,500
    • RESPITE Self-Funded Residential Dementia Care £1,200 – £1,500

  • The fees are agreed following an assessment. This ensures we provide the right level of care and support. The fees include all services apart from Hairdressing, Chiropody.


  • (these prices are only a guideline, please contact Whitegates to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time.


  • Parking

  • There is an on site care park.


Whitegates Reviews (66)

Total of 66, showing 41-60
9.8

Whitegates has a Review Score of 9.8 (9.819) out of 10, based on 13 reviews in the last 2 years. Over all time Whitegates has 66 reviews.

Overall Experience

  • 52
  • 13
  • 0
  • 1
  • 0

Date Published

66
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5
13
53

Review from Tina M (Daughter of Resident) published on 20 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been with Whitegates for 5-6 years now and in that time I have seen excellent care and dignity given to my mum. They have spent time working with mum, with all her needs, as it can change with her dementia. I know when I'm not there that she is looked after and this is peace of mind for me
and my family. All the staff and management always make me feel welcome when I come to see mum. Staff keep me informed with what's going on and if there any changes with mums health.

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Review from S B (Daughter of Resident) published on 13 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been at Whitegates for four months and we have been so pleased with how he is settled. The care is tailored and respectful and truly reflects an awareness of the person dad used to be.
He is cared for and occupied with busy comings and goings which mean that he is, on the whole, content. Thank
you.

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Review from J S (Friend of Resident) published on 7 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A resident is generally comfortable. Staff make every effort to keep him so.

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Review from Toby H (Son of Resident) published on 5 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Whitegates has provided excellent residential care to my father for over 6 years. He has a large room with a beautiful view. He has an en-suite lavatory and wash basin. He enjoys the use of the attractive and well-maintained garden. He has developed good relationships with all staff. All staff treat
him with dignity and provide appropriate care and support. Appropriate arrangements are made for the GP to visit and for attending hospital appointments when necessary and for regular visiting services such as chiropody and hairdressing. The food is wholesome and delicious. There is only one lift, so if this is out of action there are difficulties for residents and staff. Also, when the shower room on his floor is out of action he is unable to have a full wash. However, each of these is only a rare occurrence. Neither detracts from the overall standard of excellent care which Whitegates sets itself and achieves.

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Review from Margaret H (Power of Attorney of Resident) published on 22 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Whitegates seems to be caring. I am P.O.A to a gentleman who seems well looked after so I am happy that he is living there.

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Review from J S (Daughter of Resident) published on 18 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment my mother moved into Whitegates 8 months ago, the whole family was welcomed into their "extended family" too. There is a real feeling of good care, apparent on entering. The atmosphere is one of joy, with all the happy smiling staff (Carers, Activity Coordinators, Housekeepers and Caterers)
who cannot do enough to help and encourage residents to lead active lives. In my mother's own words "it was the best decision I made to end my days at Whitegates, back in Bromyard after 69 years away"

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Review from Sandra E (Daughter of Resident) published on 11 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident since October 2015. During all this time and without exception, all staff at Whitegates Care Home have been patient, understanding, gentle, and kind to my mum. All the organised activities seemed to have enhanced & stimulated her mind and her general mobility. She seems to
be better able to hold a conversation now, compared to her situation for several years before she came to Whitegates.


Thank you to all concerned.


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Review from A P (Daughter of Resident) published on 9 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the quality of care. The staff are excellent, very caring and attentive.
Facilities also very good.

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Review from C S (Son of Resident) published on 9 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care has been excellent for my mother over the past few years, during a difficult time.

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Review from Angela J (Niece of Resident) published on 9 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Uncle is happy and always seems content. He is clean and well cared for with the constant attention he needs. We are always welcomed whatever time of day and offered refreshments when visiting.
Staff are happy to chat and sort out any of our concerns.

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Review from Angela H (Daughter of Resident) published on 2 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My relative received good care and support during the month especially regarding a growing medical problem. Christmas was enjoyable, the staff making a big effort to make the day special for everyone. I always see Whitegates as a happy home with an efficient but relaxed atmosphere.

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Review from P N (Daughter of Resident) published on 22 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are excellent, friendly, caring, respectful at all times, well trained eg. The high quality of end of life care our father received.
Building - self-funded, rooms are of a very good standard.
Cleanliness - no smell of urine and regular cleaning.
Openness as - friends or relatives you were
always welcome.

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Review from John A (Husband of Resident) published on 16 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are aware and attentive to residents' individual needs.
Satisfying activities are available for those capable of enjoying them.
Music is not forgotten either and I believe that this is particularly helpful.
The food provided is good and varied, and again, attention is paid to individual needs.

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Review from Robert B (Resident) published on 16 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First impression, home/staff very friendly and helpful.
After nearly four years living at the home, I consider in all respects - living conditions, food, staff - excellent.
We are looked after extremely well.
All our needs dealt with efficiently and respectfully.

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Review from J E (Granddaughter of Resident) published on 2 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are extremely friendly and helpful. Whitegates Care Home has a very warm, friendly and homely atmosphere, as well as a beautiful garden, which can be enjoyed by the residents and their families.
There are lots of activities for the residents to enjoy, including musical performances and art
lessons.

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Review from Elaine E (Daughter of Resident) published on 28 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Whitegates really care about all of their residents making sure that there are different types of activities on offer. They go out of their way to be warm and friendly whilst delivering a totally professional service.

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Review from Alison M (Daughter of Resident) published on 1 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The wonderful staff at Whitegates have been taking great care of my Mother for a few years. Before she lived there she was living within the grips of early dementia and was lonely and depressed much of the time. Thankfully, after a difficult and extensive search we found Whitegates, the only home in
the area that we felt my Mother would be comfortable in. The General Manager works tremendously hard to make sure that Whitegates continues to run smoothly and has gathered an extremely professional team around her. The staff treat my Mother with patience, warmth and affection. It gives me great satisfaction in knowing that she is looked after by people who care about her and have her best interests at heart. Whitegates also have a wonderful entertainment team who do all that they can to keep residents occupied and interested. I would most certainly recommend Whitegates as a suitable home for loved ones.

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Review from D W (Private Carer of Resident) published on 12 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A real 'home from home' with caring, smiling staff who appear to have a real empathy with the residents. There are activities every day that are designed to engage, stimulate and motivate the residents and are tailored to individual challenges and needs. Catering appears excellent with much flexibility
offered as to mealtimes and choices. Challenging behaviour is met with patience and kindness.

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Review from Patricia C (Friend of Resident) published on 23 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff seem very caring and kind and have an extremely pleasant manner with residents.

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Review from Phyllis B (Wife of Resident) published on 28 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am pleased that the staff always call the residents by name - even if they are just passing them in cooidors - very important that the residents are reminded who they are. I wish there was a better system for sorting the clothes of residents. many times my husband has someone elses clothes. Likewise
with hearing aids - both my husbands have been lost. I know he moves things around and it's not easy to keep tabs on what he does, but it makes for communication evenmore difficult.

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Current Review Score: 9.8 (9.819)

Overview of Review Score

The Review Score of 9.8 (9.819) out of 10 for Whitegates is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.819 for Whitegates is calculated as follows: ( (139 Excellents x 5) + (8 Goods x 4) + (4 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 155 Ratings = 4.819

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Whitegates is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Jul 2018

Overall
Outstanding

  • Caring

    Good

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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