Whitegates

25 Hereford Road, Bromyard, HR7 4ES
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9.8 66 Reviews
  • Whitegates, Bromyard
Whitegates Care Home is rated "Outstanding" by the CQC (July 2023) and is situated in the pretty market town of Bromyard and provides friendly and professional care for older, frail residents with various care needs. Whitegates is proud of its reputation within the local community.

The home ensures quality of life and dignity is paramount for all its residents and the ethos of the home is 'to provide the kind of care that they would provide for the most loved person in the family', this ethos is at the heart of everything the staff do.

Residents are encouraged to remain and become active both in and outside the home with strong community links that provide a full range of activities.

Whitegates has been awarded the prestigious Gold Standard Framework (GSF) for palliative and End of life care.

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Care Provided by Whitegates

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 37 Service Users
  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Annette Morris (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (35)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2012

Funding & Fees Guide for Whitegates

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,200 – £1,500
    • Self-Funded Residential Dementia Care £1,200 – £1,500
    • RESPITE Self-Funded Residential Care £1,200 – £1,500
    • RESPITE Self-Funded Residential Dementia Care £1,200 – £1,500

  • The fees are agreed following an assessment. This ensures we provide the right level of care and support. The fees include all services apart from Hairdressing, Chiropody.


  • (these prices are only a guideline, please contact Whitegates to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time.


  • Parking

  • There is an on site care park.


Whitegates Reviews (66)

Total of 66, showing 61-66
9.8

Whitegates has a Review Score of 9.8 (9.819) out of 10, based on 13 reviews in the last 2 years. Over all time Whitegates has 66 reviews.

Overall Experience

  • 52
  • 13
  • 0
  • 1
  • 0

Date Published

66
3
5
13
53

Review from P S (Son of Resident) published on 3 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kind caring staff, good facilities, good range of activities. Food excellent. Compassion for residents with dementia constant reassurance.

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Review from Kate S (Daughter of Resident) published on 3 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel my mum is beautifully and lovingly looked after. The carers treat all the residents with dignity and respect. I see many of the carers interacting with residents as if they were their family members

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Review from P L (Son of Resident) published on 3 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On entering the home, the general air of happiness is obvious. The staff are all very friendly and helpful, and mum regularly sings their praises. She is very happy here, and we couldn't wish for anything more.

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Review from David C (Husband of Resident) published on 29 September 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife went to live at Whitegates just over two years ago with dementia. After she had been there about two weeks she suffered a severe stroke, she is now almost completely paralyzed and can speak very little, but the staff take great care of her. She's washed and dressed every day and taken to the
lounge where she can be with the other residents. It requires two carers to attend to her but she is handled and cared for with all the love and attention I could wish for.
The staff treat me as a friend and keep me informed of my wife's condition. Not only do they take great care of my wife but because of my trust in them I have been able to continue with my own life although at times it is with great sadness.

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Review from Dave L (Friend of Resident) published on 14 August 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting Whitegates now for a number of years. All aspects of this home are exceptional and it would be my first choice if any of my relatives would need care within Herefordshire. The managers work and enthusiasm towards ensuring everybody's needs are met is amazing. The care staff from
Senior to Junior are friendly, professional, helpful and every other positive adjective you could use. The home and its rooms are kept very clean with decoration and furnishing being kept immaculately. The meals which I have to admit I have not tasted smell very appetising and is presented nicely. There is always tea and coffee offered to visitors and if you time it right the cakes are great :).

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Review from Sharon T (Daughter of Resident) published on 10 August 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was cared for during the last 19 months of her life at Whitegates. We found it by good luck and would wholeheartedly recommend this home to anyone looking for complete peace of mind when entrusting their loved one to the care of a care home. The care provided to my mother was exceptional and
consistent. The staff are genuinely caring and friendly and they do all they can do make every resident feel special, unique, and at home. They make a real effort to get to know the residents, their likes and dislikes and then to respond to these. As the needs of the residents change, they are flexible and observant enough to respond to these new needs, whether these are physical, mental or emotional.
The teamwork displayed by the staff in all roles is exceptional and the leadership there is exemplary, both from the top as well as from the team of seniors who often work in very difficult circumstances and yet are always calm, efficient and caring. There is clearly a genuine affection there between the staff and the residents.
Food is full of variety, wholesome, balanced and nourishing. There is a peaceful homely atmosphere, and there are frequent activities available for residents to join in with if they wish to, but a choice of other lounges available if they prefer not to. Rooms are pleasant, clean and fresh and many have beautiful views. The gardens are very well looked after and residents can often be found enjoying them in the summer.
The end of life care provided to my mother can only be described as tender and loving. My Mum died peacefully and with dignity. Thank you very much Whitegates.

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Current Review Score: 9.8 (9.819)

Overview of Review Score

The Review Score of 9.8 (9.819) out of 10 for Whitegates is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.819 for Whitegates is calculated as follows: ( (139 Excellents x 5) + (8 Goods x 4) + (4 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 155 Ratings = 4.819

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Whitegates is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Jul 2018

Overall
Outstanding

  • Caring

    Good

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (1)

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